We must have a better system to deal with 10c ticket exchanges / refunds
Let's start with the obvious, we currently don't even have a system for exchanging or cancelling Ten Club tickets. Everything is based on avoidance, "No refunds, no name transfers, no exchanges, no exceptions." is our current policy, which is just another way of saying "we don't want to deal with this, good luck".
I put my name down for two pairs of London tickets on December 1st 2017, and got them both. I live in London and I was very pleased, but as you all know life is not very simple, and shitload of stuff happens in 7 months. Come April 2018, and I know that I'll have my wedding on the same week as the gigs, in my home country Turkey. For various annoying reasons, I can't change the date and I can't afford to travel back and forth. So I'm 2 months away from the gigs and I know I can't make them. I send an e-mail to the Ten Club explaining my situation, but all I get is that "I can donate the tickets if I want", nothing more.
This is not a way to deal with a problem, it's simply avoiding the problem. There are a million things that could be done to help someone in a similar situation, but Ten Club just abandons us with the "No refunds, no name transfers, no exchanges, no exceptions" policy. I look at the forum and see all those ticket requests, and 4 perfectly fine tickets are going to waste. Here are just a few ideas on what could've been done:
- When you do the ticket lottery, also create a waiting list. So when someone backs out of the gig for whatever reason, another person quickly replaces them.
I put my name down for two pairs of London tickets on December 1st 2017, and got them both. I live in London and I was very pleased, but as you all know life is not very simple, and shitload of stuff happens in 7 months. Come April 2018, and I know that I'll have my wedding on the same week as the gigs, in my home country Turkey. For various annoying reasons, I can't change the date and I can't afford to travel back and forth. So I'm 2 months away from the gigs and I know I can't make them. I send an e-mail to the Ten Club explaining my situation, but all I get is that "I can donate the tickets if I want", nothing more.
This is not a way to deal with a problem, it's simply avoiding the problem. There are a million things that could be done to help someone in a similar situation, but Ten Club just abandons us with the "No refunds, no name transfers, no exchanges, no exceptions" policy. I look at the forum and see all those ticket requests, and 4 perfectly fine tickets are going to waste. Here are just a few ideas on what could've been done:
- Cancelling my payment and re-selling the tickets through pearljam.com. You can even charge the original buyer a small fee, I'm sure everyone would prefer that to paying the full price and not making it to the gig.
- Don't wanna deal with reselling tickets? Collaborate with a third-party like twickets.live and let them deal with the transaction. Therefore make sure the tickets are sold for face-value.
- Don't wanna deal with reselling tickets? Collaborate with a third-party like twickets.live and let them deal with the transaction. Therefore make sure the tickets are sold for face-value.
- Give people a chance to transfer it to other Ten Club members. You have everyone's information, you can track if someone has already have tickets to that specific gig, that seems like the easiest thing to do.
- When you do the ticket lottery, also create a waiting list. So when someone backs out of the gig for whatever reason, another person quickly replaces them.
There must be tons of more options to deal with these kind of situations before saying "we can't do anything". Honestly it's just lazy and feels like 10c are not making an effort in general. The really sad part is, if I had purchased these tickets through a vendor like Ticketmaster, I could get a refund or I could resell the tickets through their website. I chose to buy from the official fan club, and I have less rights basically everyone.
This system is unacceptable, and it's time we change it for better. Any ideas?
Thank you,
Bertan
This system is unacceptable, and it's time we change it for better. Any ideas?
Thank you,
Bertan
"hey na na na na hey that's something"
30.09.2006 Athens | 18.06.2007 London | 18.08.2009 London | 05.07.2014 Werchter | 17.07.2018 London | 08.07.2022 London
30.09.2006 Athens | 18.06.2007 London | 18.08.2009 London | 05.07.2014 Werchter | 17.07.2018 London | 08.07.2022 London
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30.09.2006 Athens | 18.06.2007 London | 18.08.2009 London | 05.07.2014 Werchter | 17.07.2018 London | 08.07.2022 London
I don’t get how that was a failure by the Ten Club. My suggestion is to purchase tickets through the general sale next time if you want to hedge your bets and be able to sell the tickets if something comes up.
I like the fact that it’s hard to transfer tickets. It makes people think really hard before they put in for tickets and it prevents people from putting in for tickets that they may never use.
The ten club is not a huge company with hundreds of employees. Refunding tickets and then chasing down people on a list to buy them is labor intensive and time consuming. I think you’re way underestimating the time this would take during a tour.
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this song is meant to be called i got shit,itshould be called i got shit tickets-hartford 06 -
I totally understand the rules and accept the terms when I applied for tickets this time around and was looking forward to winning all three shows and attending them.... however after winning all three (a first for me since this system worked only ever got tc tickets this way once before!!) Long story short in the time that has passed I can’t go to the second London show and need to be in Manchester
it’s a lot of money to lose and frustrating that I can’t help out a fellow fan... also we only just found out collection details yesterday so been unable to plan or arrange to sell tickets until now
its frustrating and yeah I know the rules... but sometimes life gets in the way
Maybe you still feel that isn't a good enough reason, but I'm not the only one dealing with this problem. Surely you can empathize with health problems and family emergencies. Ten Club gives the same answer to all those people: "No refunds, no name transfers, no exchanges, no exceptions". Isn't that a failure by Ten Club?
30.09.2006 Athens | 18.06.2007 London | 18.08.2009 London | 05.07.2014 Werchter | 17.07.2018 London | 08.07.2022 London
And thanks to everyone who posted, it's good to see that I'm not the only one thinking that this system needs an update. I guess the question is what can be done, how can we push for a change?
30.09.2006 Athens | 18.06.2007 London | 18.08.2009 London | 05.07.2014 Werchter | 17.07.2018 London | 08.07.2022 London
astoria 06
albany 06
hartford 06
reading 06
barcelona 06
paris 06
wembley 07
dusseldorf 07
nijmegen 07
this song is meant to be called i got shit,itshould be called i got shit tickets-hartford 06 -
So two friends one with a low number and one with a high number. Person with high number gets person with low number to put in for tickets. Couple of days before the show low number asks 10c to transfer to high number. As 10c has already put all the tickets in the envelopes ready to hand out person with high number now gets good seats.
Also I think as mentioned before people putting in for shows they don't know if they can make with transfer as a back up may be meaning someone who could always go missing out on a ticket and also making extra work for 10c.
EDIT: *waves* hi Bertan. Congrats on the upcoming wedding.
People as it is, over-buy on tickets and use their extras to trade for other extras (and Im sure rare merch and cash in secret).
10c has even started to attempt to restrict that with their electronic tickets and you can only transfer 1 of them policy.
Im sure there are many things where life gets in the way, sickness, injury, travel complications, etc.... but if the barn doors were thrown open, for every "real" issue, we would have 100 people further leveraging the system to ensure them the best tickets to as many shows as they can stomach
At least with the move to electronic tiks can get rid of 1. As far as the policy thank your fellow 10c members for abusing the system over the years.
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All of the rules were clearly communicated prior to the lottery so everyone should have known what they are signing up for.
We all know what will happen if 10c allows transfers or sales. We have enough flippers and cheaters at merch. We don't need the same crap with 10c tix
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positive thoughts to everyone going thru some tough times.
but this policy is really the only way to do it. Too many people would abuse the exchange system.
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That's why they very clearly sell them as is, no refunds, no take backs...couldn't be clearer
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