We must have a better system to deal with 10c ticket exchanges / refunds

Zod · June 2018

I feel the opposite. I've been going to concerts for over 20 years (hundreds of them) and I can only think of 2 or 3 that I couldn't make (and had to eat or sell the tickets). It hasn't been that bad.

I'm pretty sure the 10c stopped doing the "email us and we'll transfer them to another member" thing because 10c'ers were abusing it, to get around ticket limits, seniority, priority etc.... The same with the single transferable ticket this summer. Keep fans from buying multiple pairs to trade with other people (Who probably already have tickets to other shows, this circumventing the drawing preferences).

It seems to me that these policies make it easier for me to get tickets by preventing abuse by other 10c members and they help keep tickets out of the hands of scalpers. I think it's a fair trade off.

dimitrispearljam · June 2018

The system is just fine as it is
We all know what will happen if 10c allows transfers or sales. We have enough flippers and cheaters at merch. We don't need the same crap with 10c tix

MayDay10 · June 2018

Ticket raffles!

madtowndave · June 2018

The no exceptions policy keeps Ten Club out of the position of judging who has a valid reason. Can you imagine the uproar if one person was allowed to exchange, but another individual's reason was deemed invalid?

lolobugg · June 2018

positive thoughts to everyone going thru some tough times.

but this policy is really the only way to do it. Too many people would abuse the exchange system.

Gern Blansten · June 2018

on2legs said:

That was a long post, but if I’m understanding correctly you purchased tickets that you knew where nonrefundable and had limited transfers and then you scheduled your wedding for the same week in another country?

I don’t get how that was a failure by the Ten Club. My suggestion is to purchase tickets through the general sale next time if you want to hedge your bets and be able to sell the tickets if something comes up.

I like the fact that it’s hard to transfer tickets. It makes people think really hard before they put in for tickets and it prevents people from putting in for tickets that they may never use.

Yeah....agreed

Gern Blansten · June 2018

lastexitlondon said:

I'm with the o.p it is not hard at all to transfer tickets to another member. As they have all our details to send newsletter and the such. If there was a cut off point before tour begins. And also even a place specifically for people with spares like "got some" or something cleverly named like "lost dogs" on the main page. There is no way a 10c ticket should be left un used with so many loving the chance to do the whole experience. Just my own view. It's a business after all who do very well. Not some back street dentist.

Right and then this creates a whole behind the scenes market for 10c tix. Why not get as many as you can, sell them to another member and have 10c use their transfer policy to get it to them?

That's why they very clearly sell them as is, no refunds, no take backs...couldn't be clearer

F Me In The Brain · June 2018

lolobugg said:

positive thoughts to everyone going thru some tough times.
but this policy is really the only way to do it. Too many people would abuse the exchange system.

This.

The needs of the many outweigh the needs of the few.

It is sad that some cannot make it but the way the general person behaves necessitates such a system

RP112579 · June 2018

MayDay10 said:

Ticket raffles!

People did try to raffle non 10c tickets

dankind · June 2018

F Me In The Brain said:

lolobugg said:

positive thoughts to everyone going thru some tough times.
but this policy is really the only way to do it. Too many people would abuse the exchange system.

This.
The needs of the many outweigh the needs of the few.
It is sad that some cannot make it but the way the general person behaves necessitates such a system

My man, since when do you invoke logic?

F Me In The Brain · June 2018

dankind said:

F Me In The Brain said:

lolobugg said:

positive thoughts to everyone going thru some tough times.
but this policy is really the only way to do it. Too many people would abuse the exchange system.

This.
The needs of the many outweigh the needs of the few.
It is sad that some cannot make it but the way the general person behaves necessitates such a system

My man, since when do you invoke logic?

I try to use is sparingly

jdopj · June 2018

dimitrispearljam said:

The system is just fine as it is
We all know what will happen if 10c allows transfers or sales. We have enough flippers and cheaters at merch. We don't need the same crap with 10c tix

Bingo
it was rampant that low number people would put in for a lot of shows and transfer to friends or family with high numbers
as with everything in our world the greed of some ruins it for everyone

jeffbr · June 2018

I got fucked by this rule. I also understand why it exists. 10c members are the absolute worst when it comes to gaming the system. They'll/we'll take advantage of whatever loophole exists. So I know why the rules exists, even if I'm bitter about having been a "victim" of them. Missed the 2013 Seattle show because of emergency surgery. Up until the day before the show, I thought I was going. Tried to get 10c to give my tickets to a long-time 10c member, but to no avail. They of course offered to give them away for me. I opted for my seats to be left empty in protest - didn't have the energy to go back and forth. There are certainly better ways to do this, but 10c is a bare-bones, technically challenged operation, and it simply won't happen. It is what it is. My rule now is that I don't buy 10c tickets unless it is the only option. With TM I know where my seats are going to be when I buy them, and I have full control over their disposition. 10c seats can be a mystery (and with a 4'10" wife, I don't want to find myself seated 20 rows back on the floor). 10c transfers are limited and painful. 10c pricing is weird when you pay the same price for something close vs something farther back (which is happening with the US stadium tour). There are plenty of reasons for me to never buy 10c tix again. And it is a relief not to have to even worry about it anymore.

PJ_Soul · June 2018

F Me In The Brain said:

lolobugg said:

positive thoughts to everyone going thru some tough times.
but this policy is really the only way to do it. Too many people would abuse the exchange system.

This.
The needs of the many outweigh the needs of the few.
It is sad that some cannot make it but the way the general person behaves necessitates such a system

Well, I do usually agree with that logic when it comes to laws related to public safety and human rights and stuff like that, lol, but when it comes to just 10C tix, I feel like it's not altogether necessary. Making exceptions at least for verifiable cases doesn't seem unreasonable to me at all - it would be doable if only they decided to do it. Or maybe they could give us all a bailout deadline date, say a month before the shows, that allowed people who can't go to get straight up refunds, and then 10C could have a "second chance" lottery for only members who didn't get tix the first go 'round (either because they lost or didn't enter), and after that everyone's locked in. Something like that. I think that would be awesome. Some would argue that 10C might be worried about not selling them all... but come on. That just doesn't seem realistic at this point, given how few shows they do. And I can't think of how something like that would leave any room for abuse.

on2legs · June 2018

bertan said:

on2legs said:

That was a long post, but if I’m understanding correctly you purchased tickets that you knew where nonrefundable and had limited transfers and then you scheduled your wedding for the same week in another country?

Not really. PJ_Soul pretty much explained it but let me make it clear: I bought the tickets when there were no solid plans for a wedding. When I popped the question, I had a date in mind which would allow us to attend the gigs as well. But for various reasons beyond my control, that date wasn't possible and basically the only date available to me was the one on the same week of the gigs.

Maybe you still feel that isn't a good enough reason, but I'm not the only one dealing with this problem. Surely you can empathize with health problems and family emergencies. Ten Club gives the same answer to all those people: "No refunds, no name transfers, no exchanges, no exceptions". Isn't that a failure by Ten Club?

I'm not making any judgement on your reason (congrats on the wedding by the way). But when they make the rules well known from the start, you have to know there is the possibility that a million different things could happen to derail your plans and you may be stuck with the tickets. That's why I suggested the general sale tickets so you have the luxury of selling if needed.

I'll reaffirm my happiness with the current system... too many people would game the system and would put in for tickets they have no intention of using if they made the tickets too easy to transfer.

PJNB · June 2018

Having to have a system that would investigate each individual case and it is valid would be such a massive headache for 10 club I would imagine. People that abuse the system are the ones ruining it for the rest of us and because so I think the correct rules are in place.

lastexitlondon · June 2018

It's the fuckin people that ruin it. These poor people fighting cancer and there are asshats that will lie and cheat that call themselves fans. I won't comment any further . But I will say what kind of fan is defrauding another fan. Not my kind of people I'm afraid . Rob out.

PJ_Soul · June 2018

PJNB said:

Having to have a system that would investigate each individual case and it is valid would be such a massive headache for 10 club I would imagine. People that abuse the system are the ones ruining it for the rest of us and because so I think the correct rules are in place.

I don't think so, and I say this as someone who used to basically do the exact same work but for students who wanted to reschedule their university exams and had to follow strict policies and restrictions in order to legitimately do so. Once you have a system figured out, most of the work is actually done by the student (or 10C member), not by the staff. As long as the policies and requirements are very clearly laid out for the students (members), it's really not a headache. And trust me, as crazy as PJ fans can be about tickets, it's nothing compared to what some students are willing to do to get out of a final exam, lol.
But in any case, like I said, it would be even easier to just have a refund request deadline and then do a secondary lottery for those members who don't already hold tickets.

dimitrispearljam · June 2018

jdopj said:

dimitrispearljam said:

The system is just fine as it is
We all know what will happen if 10c allows transfers or sales. We have enough flippers and cheaters at merch. We don't need the same crap with 10c tix

Bingo
it was rampant that low number people would put in for a lot of shows and transfer to friends or family with high numbers
as with everything in our world the greed of some ruins it for everyone

Exactly

PJNB · June 2018

PJ_Soul said:

PJNB said:

Having to have a system that would investigate each individual case and it is valid would be such a massive headache for 10 club I would imagine. People that abuse the system are the ones ruining it for the rest of us and because so I think the correct rules are in place.

I don't think so, and I say this as someone who used to basically do the exact same work but for students who wanted to reschedule their university exams and had to follow strict policies and restrictions in order to legitimately do so. Once you have a system figured out, most of the work is actually done by the student (or 10C member), not by the staff. As long as the policies and requirements are very clearly laid out for the students (members), it's really not a headache. And trust me, as crazy as PJ fans can be about tickets, it's nothing compared to what some students are willing to do to get out of a final exam, lol.
But in any case, like I said, it would be even easier to just have a refund request deadline and then do a secondary lottery for those members who don't already hold tickets.

I see what you are saying but how many students do you have? There are 11 shows in Europe this year. Lets say there are 4000 tickets to each show. That is 22000 ticket wins just for Europe alone. With only 7 shows in the states I would say there are even more then that for the home and away shows. Probably total there would be over 50,000 ticket wins this year alone not including SA. That is a very large number and to have to deal with people on a case by case basis takes time and resources as you know. I think the way it is it is almost impossible to abuse or manipulate the system and while unfair to a small handful of people (not talking about those that do not read the clearly marked rules) I think this method keeps it fair and honest for the most of us who actually read the rules and are fortunate to win tickets and go to the shows we put it in for. If people knew they could put in for all the shows and get a full refund for those that they could no longer make they would put in for every show hurting everyone else's chance even with a second draw option

We must have a better system to deal with 10c ticket exchanges / refunds

Comments

Categories