New Ticket Policy Changes Simplified

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  • giventofly69
    giventofly69 Vancouver Posts: 850
    Is there wifi at Safeco? or will those of us from Canada (with overpriced crappy cell phone plans) need to buy a roaming plan for the US so we can use the app to show the tickets?
    "Your light's reflected now, reflected from afar. We were but stones, your light made us stars."
  • derbydave
    derbydave Columbus, OH Posts: 11,254
    Is there wifi at Safeco? or will those of us from Canada (with overpriced crappy cell phone plans) need to buy a roaming plan for the US so we can use the app to show the tickets?

    Check with your service provider about this.
    When we traveled to Canada for the Ottawa & Toronto shows in 2016,
    I went in to my Sprint store and asked what I needed to do to have cell service.
    They signed me up for their FREE international plan and walked me thru the process of resetting my phone for the Rogers network in Canada.
    The process was really easy and I got unlimited texts & phone calls plus 1GB of data while we were in Canada.
    '96: Seattle: Key Arena
    '98: Seattle: Memorial Stadium 1 & 2
    '00: Columbus: Polaris
    '03: Columbus: Germain
    '10: Columbus: Nationwide Arena
    '11: East Troy: Alpine Valley - PJ20 1 & 2 + EV Detroit
    '12: Missoula + EV Jacksonville 1 & 2
    '13: Chicago / Pittsburgh / Buffalo / Seattle
    '14: Cincinnati / St. Louis / Tulsa / Lincoln / Memphis / Detroit / Moline
    '15: New York City - Global Citizen Festival
    '16: Greenville / Hampton / Raleigh / Columbia / Lexington / Ottawa / Toronto 1 & 2 / Wrigley 1 & 2
    '17: Brooklyn - Rock & Roll Hall of Fame Induction Ceremony
    '18: London 1 & 2 / Seattle 1 & 2 / Missoula / Wrigley 1
    '22: Nashville / St. Louis


    http://www.livefootsteps.org/user/?usr=170

  • my2hands
    my2hands Posts: 17,117
    We used the verified fan system this morning to buy Elton John tickets... it was a breeze...so far, I'm a believer
  • JojoRice
    JojoRice Kennesaw, GA Posts: 4,553
    my2hands said:
    We used the verified fan system this morning to buy Elton John tickets... it was a breeze...so far, I'm a believer
    I did the same thing!  I feel a lot more comfortable about this option now. Got the Elton tickets that we wanted for the price we were willing to pay.  Still hoping the 10C lottery comes through tho for PJ but it's nice having this as a backup option. 
    "I got memories, I got shit"
  • SVRDhand13
    SVRDhand13 Posts: 27,002
    my2hands said:
    We used the verified fan system this morning to buy Elton John tickets... it was a breeze...so far, I'm a believer
    That’s good to hear. I tried to use it for Bruce but never got a code in several tries. 
    severed hand thirteen
    2006: Gorge 7/23 2008: Hartford 6/27 Beacon 7/1 2009: Spectrum 10/30-31
    2010: Newark 5/18 MSG 5/20-21 2011: PJ20 9/3-4 2012: Made In America 9/2
    2013: Brooklyn 10/18-19 Philly 10/21-22 Hartford 10/25 2014: ACL10/12
    2015: NYC 9/23 2016: Tampa 4/11 Philly 4/28-29 MSG 5/1-2 Fenway 8/5+8/7
    2017: RRHoF 4/7   2018: Fenway 9/2+9/4   2021: Sea Hear Now 9/18 
    2022: MSG 9/11  2024: MSG 9/3-4 Philly 9/7+9/9 Fenway 9/15+9/17
    2025: Pittsburgh 5/16+5/18
  • VanEyck
    VanEyck Posts: 171
    vant0037 said:
    pjl44 said:
    vant0037 said:
    vant0037 said:
    Funny that no one - ahem 10c - has seemed to have considered this possibility: that the very thing they trying to fight (scalping of tickets) exists for the sole reason that there are people willing to pay exorbitant amounts of money for tickets to a show.  If someone really wants to get to a PJ show and has the money, what’s to stop them from scalping non fan club tickets on Stubhub?  So if they are 10c members, in theory, this no-resale policy thing could simply result in people who live in a household with multiple accounts, putting in for tickets on each account to ensure they get something, and then reselling the one ticket they can and chalking it up the loss to the cost of getting tickets to a PJ show.  I think a lot of us would be lying (myself included) if I said I haven’t paid over face value for a sold out show I wanted to go to.

    Will this result in more tickets in the hands of fans, or more empty single seats?

    I’m guessinf the latter with equal amounts of complaining.
    Seems like more tickets will go to the real fans, but there's always going to people bitching and moaning. You can't please everybody.
    That doesnt really address my point. If a “real fan” is in 10c, has disposable income and doesnt care to pay for two sets of tickets to each show, knowing that they can only use one pair and can only resell one ticket from the second pair, isn’t it likely they will still put in for every pair they can, and eat that extra ticket?  Meaning, people who can afford it have an ability if not an incentive to buy up say 3 of every 4 tickets, leaving a single ticket going to waste.

    so the question is: does this fix anything?  It disincentivizes regular members from putting in for multiple shows (eg married couples who each have an account) because the risk of getting drawn for tickets you can’t use is too high, which in turn should create more quantities of tickets available. But where do those tickets go?  The remaining accounts, which again, in some part will be people who are willing to “waste” a ticket or pair if it means they will get tickets at all.  This will result in more unused tickets and less tickets being used by “real fans.”

    So I agree...you can’t please everyone.  This is a truth that begs the question: what are they fixing with this change?
    They could just transfer it to another fan here, no? Since we're getting them a little further in advance, it might even be more efficient. Cuts out the flake factor when you have to pick up day-of.
    You can transfer one ticket from each pair...so for a household of two fans (not uncommon), you use two, transfer one, but eat the other.

    Someone please take pro on this. What am I missing?
    This topic gets muddied as people are talking about both 10c tickets and the new Verified Fan thing for the general sale. They are different cases but both have new systems in place.

    With respect to 10c tickets I think a few pros are:
    • They don't have to travel around with a couple million dollars in 10c hard tickets in a road case when they go on tour (never thought about this before it came up on the radio show with The Rob and the TM verified fan guy).
    • They don't have to staff up will call for a couple days for a big show (it seemed like a few full time 10c and many local staff at Wrigley/Fenway)
    • No more big will call lineups for fans (in addition to merch and GA lines)
    • In theory it might eventually be faster (but probably not the first few times as people get used to getting their phones ready with the brightness up etc).
    • Limits scalping to a certain degree as the pair of hard tickets are currency the second will call hands them to someone. Now, they can basically track the ticket from initial distribution to the TM account it's scanned from at the door. That's not a perfect system but it's better than the metrics/tracking they had before. 
    • 10c lottery winners get their tickets further in advance of the show
    Some negatives for 10c Tickets are well discussed in the dozen pages above, but the whole thing about juggling tickets in the fan network is half bungled now and for many years this has been the way to get into shows that they weren't able to win in the lottery. You get someone with one spare and another person with a spare and coordinate 2 pairs that are together or 2 couples into GA etc. The scariest one is that ticket #2 is scalp-able as you can transfer it remotely to anyone. At least at the pre-party, you were pretty sure you were dealing with a fan and vice versa. Also there are less surprises about where your tickets are because you get them earlier. This is both good and bad as someone who gets great tickets (and is a scalper) has more time to try to monkey with the couple of system loopholes to make a killing on golden tickets. 

    Some pros for Verified Fan for the general sale (according to the Faithful show on Sirius yesterday)... The TM guy says they see Verified Fan as a way that they "Invite" people to a presale and they have the following formula in place to figure out who to invite based on:
    • They try to figure out if you're a scalper if they see that you're buying lots and lots of tickets for other shows (your TM history)
    • They see if you're flipping the tickets you bought on the resale market (they control at least 2 of their own, one is right there on TM)
    • They see if you are trying to generate multiple accounts in their database by cross referencing email, phone numbers etc. 
    • If you hammer away at the system on multiple devices and browsers they shut you down
    • TM says this is an attempt to stop bots as well
    I could go on, but this book report feels long enough already...

  • PJNB
    PJNB Posts: 13,890
    VanEyck said:
    vant0037 said:
    pjl44 said:
    vant0037 said:
    vant0037 said:
    Funny that no one - ahem 10c - has seemed to have considered this possibility: that the very thing they trying to fight (scalping of tickets) exists for the sole reason that there are people willing to pay exorbitant amounts of money for tickets to a show.  If someone really wants to get to a PJ show and has the money, what’s to stop them from scalping non fan club tickets on Stubhub?  So if they are 10c members, in theory, this no-resale policy thing could simply result in people who live in a household with multiple accounts, putting in for tickets on each account to ensure they get something, and then reselling the one ticket they can and chalking it up the loss to the cost of getting tickets to a PJ show.  I think a lot of us would be lying (myself included) if I said I haven’t paid over face value for a sold out show I wanted to go to.

    Will this result in more tickets in the hands of fans, or more empty single seats?

    I’m guessinf the latter with equal amounts of complaining.
    Seems like more tickets will go to the real fans, but there's always going to people bitching and moaning. You can't please everybody.
    That doesnt really address my point. If a “real fan” is in 10c, has disposable income and doesnt care to pay for two sets of tickets to each show, knowing that they can only use one pair and can only resell one ticket from the second pair, isn’t it likely they will still put in for every pair they can, and eat that extra ticket?  Meaning, people who can afford it have an ability if not an incentive to buy up say 3 of every 4 tickets, leaving a single ticket going to waste.

    so the question is: does this fix anything?  It disincentivizes regular members from putting in for multiple shows (eg married couples who each have an account) because the risk of getting drawn for tickets you can’t use is too high, which in turn should create more quantities of tickets available. But where do those tickets go?  The remaining accounts, which again, in some part will be people who are willing to “waste” a ticket or pair if it means they will get tickets at all.  This will result in more unused tickets and less tickets being used by “real fans.”

    So I agree...you can’t please everyone.  This is a truth that begs the question: what are they fixing with this change?
    They could just transfer it to another fan here, no? Since we're getting them a little further in advance, it might even be more efficient. Cuts out the flake factor when you have to pick up day-of.
    You can transfer one ticket from each pair...so for a household of two fans (not uncommon), you use two, transfer one, but eat the other.

    Someone please take pro on this. What am I missing?
    This topic gets muddied as people are talking about both 10c tickets and the new Verified Fan thing for the general sale. They are different cases but both have new systems in place.

    With respect to 10c tickets I think a few pros are:
    • They don't have to travel around with a couple million dollars in 10c hard tickets in a road case when they go on tour (never thought about this before it came up on the radio show with The Rob and the TM verified fan guy).
    • They don't have to staff up will call for a couple days for a big show (it seemed like a few full time 10c and many local staff at Wrigley/Fenway)
    • No more big will call lineups for fans (in addition to merch and GA lines)
    • In theory it might eventually be faster (but probably not the first few times as people get used to getting their phones ready with the brightness up etc).
    • Limits scalping to a certain degree as the pair of hard tickets are currency the second will call hands them to someone. Now, they can basically track the ticket from initial distribution to the TM account it's scanned from at the door. That's not a perfect system but it's better than the metrics/tracking they had before. 
    • 10c lottery winners get their tickets further in advance of the show
    Some negatives for 10c Tickets are well discussed in the dozen pages above, but the whole thing about juggling tickets in the fan network is half bungled now and for many years this has been the way to get into shows that they weren't able to win in the lottery. You get someone with one spare and another person with a spare and coordinate 2 pairs that are together or 2 couples into GA etc. The scariest one is that ticket #2 is scalp-able as you can transfer it remotely to anyone. At least at the pre-party, you were pretty sure you were dealing with a fan and vice versa. Also there are less surprises about where your tickets are because you get them earlier. This is both good and bad as someone who gets great tickets (and is a scalper) has more time to try to monkey with the couple of system loopholes to make a killing on golden tickets. 

    Some pros for Verified Fan for the general sale (according to the Faithful show on Sirius yesterday)... The TM guy says they see Verified Fan as a way that they "Invite" people to a presale and they have the following formula in place to figure out who to invite based on:
    • They try to figure out if you're a scalper if they see that you're buying lots and lots of tickets for other shows (your TM history)
    • They see if you're flipping the tickets you bought on the resale market (they control at least 2 of their own, one is right there on TM)
    • They see if you are trying to generate multiple accounts in their database by cross referencing email, phone numbers etc. 
    • If you hammer away at the system on multiple devices and browsers they shut you down
    • TM says this is an attempt to stop bots as well
    I could go on, but this book report feels long enough already...

    Well said on a lot of things. I hope 10 club uses this summer as a trial and fixes all of the problems that it did not intend to have before the presumably big tour in 2019 with the new album coming. 
  • Anyone else kinda bummed about not having a traditional ticket stub for keepsake? oh well, whatever works for the best.
  • Not sure if this has been mentioned, but say I have a dozen ticketmaster accounts, technically I can register a dozen times? 
    This is exactly what Verified Fan seeks to eliminate (on a much larger level).  When you register for Verified Fan for a specific show or tour, you enter your email, name, and your phone number associated with your account.  If Ticketmaster sees 12 accounts linking to the same phone number, you're likely to get flagged as a scalper and not receive anything.  Now if, for instance, you and your wife both have different phone numbers and TM accounts, that's a different story.  But if you have 12 accounts, you're gonna want to have 12 different valid phone numbers and names for those.
    Exactly. This is not a fail safe system by any means. I can have fake names, numbers, addresses etc. Meh

    "This melody, inside of me, still searches for a solution."
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,598
    The $45 per ticket processing fees Fenway is charging charging for Billy Joel this morning has me concerned.
    ___________________________________________

    "...I changed by not changing at all..."
  • SVRDhand13
    SVRDhand13 Posts: 27,002
    JimmyV said:
    The $45 per ticket processing fees Fenway is charging charging for Billy Joel this morning has me concerned.
    That’s absurd!
    severed hand thirteen
    2006: Gorge 7/23 2008: Hartford 6/27 Beacon 7/1 2009: Spectrum 10/30-31
    2010: Newark 5/18 MSG 5/20-21 2011: PJ20 9/3-4 2012: Made In America 9/2
    2013: Brooklyn 10/18-19 Philly 10/21-22 Hartford 10/25 2014: ACL10/12
    2015: NYC 9/23 2016: Tampa 4/11 Philly 4/28-29 MSG 5/1-2 Fenway 8/5+8/7
    2017: RRHoF 4/7   2018: Fenway 9/2+9/4   2021: Sea Hear Now 9/18 
    2022: MSG 9/11  2024: MSG 9/3-4 Philly 9/7+9/9 Fenway 9/15+9/17
    2025: Pittsburgh 5/16+5/18
  • VanEyck
    VanEyck Posts: 171
    JimmyV said:
    The $45 per ticket processing fees Fenway is charging charging for Billy Joel this morning has me concerned.
    Is it still through Fenway's own system?
  • JimmyV
    JimmyV Boston's MetroWest Posts: 19,598
    VanEyck said:
    JimmyV said:
    The $45 per ticket processing fees Fenway is charging charging for Billy Joel this morning has me concerned.
    Is it still through Fenway's own system?
    Yes.
    ___________________________________________

    "...I changed by not changing at all..."
  • MickeyMouse
    MickeyMouse Posts: 1,057
    my2hands said:
    We used the verified fan system this morning to buy Elton John tickets... it was a breeze...so far, I'm a believer
    Verified Fan is the best thing to happen to ticketing in a long time and TM and the artists who use it should be commended.  It truly does make the experience easier if you are lucky enough to get a code.  

    Yes, for incredibly high demand shows there will be lots of people who do not get a code and will hate the system because of it, but no process will ever be 100% fair when there is more demand than supply.

    For every show or event I have registered for VF, I have at least had the opportunity to purchase tickets (some were too rich for my blood but the chance was there).  Taylor Swift (don’t kill me, I have a daughter I like to please!), Hamilton, Springsteen on Broadway, Harry Potter on Broadway, and U2.  

    I think the people who end up needing to go this route will hopefully be pleased.
    Uniondale, NY 04/30/03 - Camden, NJ 07/05/03 - MSG 07/08/03 - Reading, PA 10/01/04 - Philly 10/03/05 - Ed Sullivan Theatre 05/04/06 - MSG 06/25/08 - MSG 05/21/10 - NYC (EV solo) 06/21/11 - Montreal 09/07/11 - Brooklyn 10/18/13 - Central Park 09/26/15 - Philly 04/29/16 - MSG 05/01/16 - MSG 05/02/16 - Fenway 08/05/16 - Fenway 09/02/18 - Fenway 09/04/18 
  • giventofly69
    giventofly69 Vancouver Posts: 850
    derbydave said:
    Is there wifi at Safeco? or will those of us from Canada (with overpriced crappy cell phone plans) need to buy a roaming plan for the US so we can use the app to show the tickets?

    Check with your service provider about this.
    When we traveled to Canada for the Ottawa & Toronto shows in 2016,
    I went in to my Sprint store and asked what I needed to do to have cell service.
    They signed me up for their FREE international plan and walked me thru the process of resetting my phone for the Rogers network in Canada.
    The process was really easy and I got unlimited texts & phone calls plus 1GB of data while we were in Canada.
    Thanks. I did look into a US roaming plan from my provider last year .... had to buy the roaming for a minimum of 30 days. :(
    But maybe they're more flexible this year. 
    "Your light's reflected now, reflected from afar. We were but stones, your light made us stars."
  • It seems to me that the band is trying to make sure all members get in. If a couple of 2 is putting in for 4 because they are both members,  then the band thinks there's no room for another member which is wrong and not what they want. No offense but I think they're trying to weed out the greedy. Last time at Fenway I heard 2 young girls on the floor bitching that they didn't even like the band but their boyfriends dragged them along. It took everything in me not to scream! I'm hoping this system weeds out the half ass fans. It's all good!
  • mcgruff10
    mcgruff10 New Jersey Posts: 29,114
    It seems to me that the band is trying to make sure all members get in. If a couple of 2 is putting in for 4 because they are both members,  then the band thinks there's no room for another member which is wrong and not what they want. No offense but I think they're trying to weed out the greedy. Last time at Fenway I heard 2 young girls on the floor bitching that they didn't even like the band but their boyfriends dragged them along. It took everything in me not to scream! I'm hoping this system weeds out the half ass fans. It's all good!
    This happens all the time at concerts and sporting events. 
    I'll ride the wave where it takes me......
  • Lerxst1992
    Lerxst1992 Posts: 7,860
    mcgruff10 said:
    It seems to me that the band is trying to make sure all members get in. If a couple of 2 is putting in for 4 because they are both members,  then the band thinks there's no room for another member which is wrong and not what they want. No offense but I think they're trying to weed out the greedy. Last time at Fenway I heard 2 young girls on the floor bitching that they didn't even like the band but their boyfriends dragged them along. It took everything in me not to scream! I'm hoping this system weeds out the half ass fans. It's all good!
    This happens all the time at concerts and sporting events. 

    For acts that charge the true market value for front of house tickets, my opinion is that's the best way to keep casual or non fans out.

    Saw McCartney a few times last year, and with his expensive VIP ticket holders surrounding the stage, I can almost guarantee there were no  non fans, young girls there 

    How do I know this is to be an absolute fact, that charging $500 - $1000 ( ugh) VIP weeds out non fans?

    How many people can scream out the lyrics and dance to Queenie Eye!
  • Sarava
    Sarava Naperville, IL Posts: 2,061
    It seems to me that the band is trying to make sure all members get in. If a couple of 2 is putting in for 4 because they are both members,  then the band thinks there's no room for another member which is wrong and not what they want. No offense but I think they're trying to weed out the greedy. Last time at Fenway I heard 2 young girls on the floor bitching that they didn't even like the band but their boyfriends dragged them along. It took everything in me not to scream! I'm hoping this system weeds out the half ass fans. It's all good!
    I'm not even sure what to say to that. That's part of being in a couple. I drag my wife to things that I'm more in to than her (like PJ concerts), and she drags me to things that she's more in to than me (like Barry Manilow or Disney World). 
  • jmug23
    jmug23 Posts: 778
    Sarava said:
    It seems to me that the band is trying to make sure all members get in. If a couple of 2 is putting in for 4 because they are both members,  then the band thinks there's no room for another member which is wrong and not what they want. No offense but I think they're trying to weed out the greedy. Last time at Fenway I heard 2 young girls on the floor bitching that they didn't even like the band but their boyfriends dragged them along. It took everything in me not to scream! I'm hoping this system weeds out the half ass fans. It's all good!
    I'm not even sure what to say to that. That's part of being in a couple. I drag my wife to things that I'm more in to than her (like PJ concerts), and she drags me to things that she's more in to than me (like Barry Manilow or Disney World). 
    Yep. That’s the beautiful part of relationships, u just suck it up and go. My wife is definitely not a PJ fan but I brought her to Boston last year and she had a blast. She does enjoy solo Ed stuff because it’s much slower. In turn, she drags me to jason Mraz shows everywhere. It all equals out :)