So no holiday single at all in 2017.

Mike D88 said:

NewJPage said:

on2legs said:

lolobugg said:

on2legs said:

cottagesteeze said:

on2legs said:

cottagesteeze said:

on2legs said:

prl said:

Get_Right said:

Yep it is the band that moves at a snails pace. I guess I simply think they have earned that right. And in 2016 we got shows and no single. In 2017 we got no shows and a single. I will take 2016 every time no matter what is listed in the fan club benefits.

When will everyone understand that it's not a matter of "being ok" with it? You're fine with paying for something and not getting it? Great! I'm not, I have to work hard for my money. Also, it's not a matter of preferring singles or shows. And I'm sorry, but the band did not earn the right to just not deliver what they are charging for. It's really annoying that so many people here just prefer to shrug their shoulders and say "whatever, this band is the best band ever!!!". I guess that it's for those people that the 10C is working now. 

mcgruff10 said:

I am a digital member so I have no horse in this race

You do have a horse in this race. As a digital member you're entitled to a digital version of the Deep magazine and the Ten Club Single every year and you didn't get that. The difference for the analog membership is that with the analog membership you'll also get physical copies of those (plus the usual ugly t-shirt). 

While I agree with you in theory, I just dont agree with the outrage.  Maybe I’m reading into your post, but it comes across as really hostile.  I’m happy the band brings it every night on tour and never mails it in. If they are slackers when it comes to delivering the annual single I can live with it. 

If you gave your friend $40.00 to buy you something, and they never delivered, would you want your money back? I don't consider that outrage.

Eh... not an exact analogy.   If you’re really that wounded about it I would write them an email and request a refund. 

I'm not. I'm just agreeing that if people paid for something, the band owes it to them. Thats how transactions work.

I guess I’m of the mind that the band has given me way more than my money’s worth at everyone one of the 44 shows I’ve seen so I’m not concerned with what they owe me to point that I’m trying to hold them to how a “transaction works”.  If the band only gave us what they “owe” us we definitely would not get 3 hour shows night after night for the price of an $85 ticket.  Most bands call it quits after two hours and charge twice as much. 

you are the perfect mark for big business too.
so you have never complained about:
1. your cable or satellite bill
2. receiving a defect product
3. your insurance rates going up after an accident?

man, i wish i dealt with more people like you when i worked in retail 

When I have an issue as a consumer I contact the company directly.  I don’t bellyache on a forum.  And if they don’t respond in a satisfactory way I then take my business elsewhere.  It seems like you are the “perfect mark” here.  You are apparently extremely unhappy with the ten club yet you continue to patronize the company with your business.  

people do contact directly. Often responses are less than satisfactory. There is no competing PJ fan club, so poor examplei

I have nothing to add here, I just want to see how deep this nest of quotes can go

It’s like Inception.... spend too much time here and you’ll never make it out. 

All of these posts are helping.  I can tell.

Thirty Bills Unpaid said:

pjfan98 said:

I’ll say it again because it is simple. You pay for something you expect to get what you paid for in a timely fashion. We all love this band. Wouldn’t be on here if we didn’t.  It is a simple obligation from a consumer standpoint to provide us with what we paid for each year. It can not be glossed over or apologized for or whatever term you want to use.  If it is the people running the club or the band that is causing the delay. They need to hear or in this case read that people are unhappy. I’d like to think they still care whoever they may be. Just treat your members who pay hard earned money to stay in this club, the respect and goods they deserve and stop with the lackadaisical attitude or at least give a reasonable explanation as to the cause of all the delays. I feel after twenty five years and thousands of dollars spent, yes by choice, that I at least am entitled to that. And if you don’t like the term entitled then tell me what would be more appropriate........

You are correct; however, this laissez-faire attitude is nothing new. The 10C operation isn't going to change because people want them to. They're doing it as they see fit to do it.

So, the consumer has a choice to make- pay their dues knowing what to expect or don't pay and avoid the situation.

So 'choice' is the best term to use in my mind.

Just becuse the "laissez-faire attitude is nothing new", or because it "isn't going to change" doesn't make it right or mean that we have to accept it.

We do have a 'choice' - and it doesn't have to be either continuing to pay dues and accepting everything as is, or simply not paying and leaving the fan club.

Let me present a third option: remaining a member, while holding the fan club and its management accountable to provide PAID FOR goods and services within a reasonable amount of time, and to communicate and provide some sense of customer service for their DUES PAYING MEMBERS. Saying that poor service is par for the course, and that it's a "take it or leave it" situation is complete B.S.

THEBIBLEISTEN said:

drummerboy_73 said:

Thirty Bills Unpaid said:

pjfan98 said:

I’ll say it again because it is simple. You pay for something you expect to get what you paid for in a timely fashion. We all love this band. Wouldn’t be on here if we didn’t.  It is a simple obligation from a consumer standpoint to provide us with what we paid for each year. It can not be glossed over or apologized for or whatever term you want to use.  If it is the people running the club or the band that is causing the delay. They need to hear or in this case read that people are unhappy. I’d like to think they still care whoever they may be. Just treat your members who pay hard earned money to stay in this club, the respect and goods they deserve and stop with the lackadaisical attitude or at least give a reasonable explanation as to the cause of all the delays. I feel after twenty five years and thousands of dollars spent, yes by choice, that I at least am entitled to that. And if you don’t like the term entitled then tell me what would be more appropriate........

You are correct; however, this laissez-faire attitude is nothing new. The 10C operation isn't going to change because people want them to. They're doing it as they see fit to do it.

So, the consumer has a choice to make- pay their dues knowing what to expect or don't pay and avoid the situation.

So 'choice' is the best term to use in my mind.

Just becuse the "laissez-faire attitude is nothing new", or because it "isn't going to change" doesn't make it right or mean that we have to accept it.

We do have a 'choice' - and it doesn't have to be either continuing to pay dues and accepting everything as is, or simply not paying and leaving the fan club.

Let me present a third option: remaining a member, while holding the fan club and its management accountable to provide PAID FOR goods and services within a reasonable amount of time, and to communicate and provide some sense of customer service for their DUES PAYING MEMBERS. Saying that poor service is par for the course, and that it's a "take it or leave it" situation is complete B.S.

I agree with you. This is a business and they owe us a credit or need to deliver what was promised ASAP. Enough excuses, I think we should all get a $20 credit.  I haven’t even gotten my 2016 holiday single yet.

I can’t get worked up over $20.  I remember when Pear Jam was the biggest band on the planet and I only had to pay $18 to see them. They could have charged whatever they wanted and still sold out every venue.  So I can’t get worked up over a late 45 record... they’ve earned my loyalty. 

on2legs said:

THEBIBLEISTEN said:

drummerboy_73 said:

Thirty Bills Unpaid said:

pjfan98 said:

I’ll say it again because it is simple. You pay for something you expect to get what you paid for in a timely fashion. We all love this band. Wouldn’t be on here if we didn’t.  It is a simple obligation from a consumer standpoint to provide us with what we paid for each year. It can not be glossed over or apologized for or whatever term you want to use.  If it is the people running the club or the band that is causing the delay. They need to hear or in this case read that people are unhappy. I’d like to think they still care whoever they may be. Just treat your members who pay hard earned money to stay in this club, the respect and goods they deserve and stop with the lackadaisical attitude or at least give a reasonable explanation as to the cause of all the delays. I feel after twenty five years and thousands of dollars spent, yes by choice, that I at least am entitled to that. And if you don’t like the term entitled then tell me what would be more appropriate........

You are correct; however, this laissez-faire attitude is nothing new. The 10C operation isn't going to change because people want them to. They're doing it as they see fit to do it.

So, the consumer has a choice to make- pay their dues knowing what to expect or don't pay and avoid the situation.

So 'choice' is the best term to use in my mind.

Just becuse the "laissez-faire attitude is nothing new", or because it "isn't going to change" doesn't make it right or mean that we have to accept it.

We do have a 'choice' - and it doesn't have to be either continuing to pay dues and accepting everything as is, or simply not paying and leaving the fan club.

Let me present a third option: remaining a member, while holding the fan club and its management accountable to provide PAID FOR goods and services within a reasonable amount of time, and to communicate and provide some sense of customer service for their DUES PAYING MEMBERS. Saying that poor service is par for the course, and that it's a "take it or leave it" situation is complete B.S.

I agree with you. This is a business and they owe us a credit or need to deliver what was promised ASAP. Enough excuses, I think we should all get a $20 credit.  I haven’t even gotten my 2016 holiday single yet.

I can’t get worked up over $20.  I remember when Pear Jam was the biggest band on the planet and I only had to pay $18 to see them. They could have charged whatever they wanted and still sold out every venue.  So I can’t get worked up over a late 45 record... they’ve earned my loyalty. 

But can you understand that other people think that 10C should deliver on their "promises" they are charging for and if fucking up (for whatever reason) communicate (better)? Do 10C have any reason to not be more transparent? Etc.

And the "conflict" is with 10C not working as good as they could/should, not with the band. I see them as two different entities. But I guess you could see them as the one and the same.

kramer73 said:

tbergs said:

kramer73 said:

All of these posts are helping.  I can tell.

Definitely have noticed a shift in the PJ force. 

Sorry, I was being sarcastic.  These posts aren't doing anything, and I"m surprised they even let it continue.

They have no grounds to close this thread. The discussion has been respectful and the topic is terribly relevant. Closing this thread, as long as it stays respectful, would simply be censoring a relevant discussion about bad business practices which were they not about Ten Club, would be welcomed with open arms.

kramer73 said:

tbergs said:

kramer73 said:

All of these posts are helping.  I can tell.

Definitely have noticed a shift in the PJ force. 

Sorry, I was being sarcastic.  These posts aren't doing anything, and I"m surprised they even let it continue.

Lol! I know, so was I. Happy New Year! Here's hoping this club single issue gets sorted out for all of us all waiting and wondering.

the problem with the "then don't renew your membership" argument is that they provide a service that literally no one else provides. Access to tickets to your favourite band, and their fan club merch that you can only get here or on ebay later for a usually inflated price and a risk that goes along with those transactions. 

sorry, I just don't buy the 'i can't get worked up about $20". that's laughable and it's presented as being on some moral high ground when all it is, is it's because your fan club priorities are different than others (message board, just tickets, etc). Maybe you don't care about the vinyl. Good for you. Some of us love the annual vinyl. And some of us don't get to see the band, so our entire member fee is basically the vinyl and the shirt and the remote possibility the band will come to our neck of the woods. We look forward to it every year. and it's inexplicable that a band, especially with how inactive they are, can't get it done. and if there are legit reasons, fine, but it's the lack of communication that pisses people off. they continually say nothing or say something that turns out to be flat out false. the "you'll know when the single is in production when you see the tracks in your download section of your account" is the latest in a long list of things stated that turn out to be untrue. 

everyone knows there is an inherent risk to not renewing your membership. something amazing comes up and now you aren't a member.  they don't "tweet" warnings about memberships being up to date anymore. Shit just drops. you never know with this band, which is why most people keep their memberships. Which is also why a large proportion have gone digital, so they aren't throwing their money away on something they think they may not get. 

it's tough to know if this is a 10C issue or a band issue. It could be both. It could be one or the other. No one really knows how this organization is structured. Maybe the band's management tells 10C what they can and can't say to the membership. Maybe they are autonomous. Who knows. 

But this blind loyalty "take my money, you've earned it" bullshit is hilarious. My wife has earned my loyalty over the years too, but if she takes $20 out of my wallet, damn straight I'm gonna ask her about it. 

I think we should just end the single and have a celebrity fan death match over the single. 

I don't have the download for the Deep 2016 or 2017 magazine (whichever one people have been posting about).  Do analog members not get the download until after the mailings are all out?