C'mon Really? Read this...

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  • HughFreakingDillon
    HughFreakingDillon Winnipeg Posts: 39,449
    and like I said, even if it's obvious that someone is contacting me incorrectly, I don't ignore them. I point them in the right direction. it's just common courtesy.
    Hugh Freaking Dillon is currently out of the office, returning sometime in the fall




  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,642
    Maybe they weren't even reading them though. They might have been too busy to even check their PMs. Since it's not how you're supposed to contact them, they have no reason to bother with their PMs if theu don't want to or don't have time. I know even i have gone weeks without checking my PMs. And they probably get hundreds.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • HughFreakingDillon
    HughFreakingDillon Winnipeg Posts: 39,449
    but they wouldn't have known what I was contacting them about until they read it. and there is nothing anywhere that says we're not supposed to contact mods that way. it was always encouraged in the past. and again, nothing was ever said to the contrary. anyway, it doesn't matter anymore.

    you don't see that giant red glowing light in the top left corner of your screen if you have a message? I do.
    Hugh Freaking Dillon is currently out of the office, returning sometime in the fall




  • Last-12-Exit
    Last-12-Exit Charleston, SC Posts: 8,661
    edited February 2015
    PJ_Soul said:

    Maybe they weren't even reading them though. They might have been too busy to even check their PMs. Since it's not how you're supposed to contact them, they have no reason to bother with their PMs if theu don't want to or don't have time. I know even i have gone weeks without checking my PMs. And they probably get hundreds.

    That's no excuse for poor customer service
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,642
    paulonious said:

    but they wouldn't have known what I was contacting them about until they read it. and there is nothing anywhere that says we're not supposed to contact mods that way. it was always encouraged in the past. and again, nothing was ever said to the contrary. anyway, it doesn't matter anymore.

    you don't see that giant red glowing light in the top left corner of your screen if you have a message? I do.

    Yeah, i do, but it's always there. I have like 12 unread messages in there right now. I just forget or whatever. Or am just too busy to think about yet more messages on top of all my zillions of emails, posts, IMs, etc.

    I agree about customer service.... but i don't really expect it when I'm not contacting customer service properly. I guess that's just me.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • october22
    october22 Posts: 2,533
    FR181798 said:

    The issue I would have destroying an item is that 10c might never actually send out a replacement. They aren't the most reliable in sending things out in a timely fashion or even replying to emails.

    Exactly. That's the problem with 10Club. I don't have a lot of faith in their follow-through as a company. The discs from my set were only half-fucked up. But half-fucked still deserves a replacement.

    However, I shouldn't be forced to destroy them because if the replacement never shows up (or they run out of extra discs), at least I could listen to the playable tracks which would be better than nothing. Destroying something that isn't entirely broken just feels like a waste to me.
  • PJfanwillneverleave1
    PJfanwillneverleave1 Posts: 12,885
    october22 said:

    FR181798 said:

    The issue I would have destroying an item is that 10c might never actually send out a replacement. They aren't the most reliable in sending things out in a timely fashion or even replying to emails.

    Exactly. That's the problem with 10Club. I don't have a lot of faith in their follow-through as a company. The discs from my set were only half-fucked up. But half-fucked still deserves a replacement.

    However, I shouldn't be forced to destroy them because if the replacement never shows up (or they run out of extra discs), at least I could listen to the playable tracks which would be better than nothing. Destroying something that isn't entirely broken just feels like a waste to me.
    I think everyone should be forced to destroy the copy and send pics of said destroyed copy. If a working replacement does not show up after the fact then there is an issue.
    Seems only a few people seem to have consistent problems with faulty vinyl and 10c customer service.

    pics or your problems didn't happen
  • badbrains
    badbrains Posts: 10,255
    So now that I have 2 vinyl A's, what are they gonna tell me to do with the extra one? There's nothing wrong with it and would be a waste to destroy it.
  • FR181798
    FR181798 Posts: 2,166
    edited February 2015
    Ive always sent to the correct email and deliberately check first to make sure, personally wouldnt expect a reply from a PM as its less formal but do from an email. The only conclusion Ive reached is it seems tenclub is massively understaffed for the amount of business they do and customer service required and it ends up looking a little unprofessional. If it was any other business then quite a few would probably take their custom else where. This has gone a bit off topic and I know a lot of complaining happens on these pages but I just hope that one day 10club will be the fanclub that the loyal fanbase deserves, listens to opinions and one that represents PJ well. But regarding the OP request to destroy the xmas single, well its a risk to do it but it is the one item they always seem to have plenty of extras of so Im sure they will sort it, not that I even expect mine before Easter.
  • danimal59
    danimal59 Rhode Island Posts: 65
    I am analog member, I still haven't received my XMAS single yet. Has everyone/most people received theirs yet?

    Thanks,

    Dan
    2016.08.07 - Boston, MA Fenway Park
    2016.05.02 - NYC, Madison Square Garden
    2015.09.26 - NYC, Central Park, Global Citizen Festival
    2014.10.17 - Detroit, MI, Joe Louis Arena
    2010.05.17 - Boston, MA, TD Garden
  • Mike D88
    Mike D88 Tampa Posts: 765
    I'm actually impressed they ask for proof like that. Good on them.
    i-Brzk3Rdjpg
    2008 Tampa - 2013 Buffalo - 2016 Tampa - 2016 Fenway II
    Audioslave 2005 MSG
  • FR181798
    FR181798 Posts: 2,166
    danimal59 said:

    I am analog member, I still haven't received my XMAS single yet. Has everyone/most people received theirs yet?

    Thanks,

    Dan

    It could be months before they are all sent out. If you live outside of the US the wait will be longer. If you havent received by the Summer then it will be time to question where it is. Sucks doesnt it.
  • FR181798
    FR181798 Posts: 2,166
    edited February 2015
    Sorry my post is duplicating
    Post edited by FR181798 on
  • FR181798
    FR181798 Posts: 2,166
    edited February 2015
    Sorry my post is duplicating
    Post edited by FR181798 on
  • FR181798
    FR181798 Posts: 2,166
    edited February 2015
    Sorry my post is duplicating
    Post edited by FR181798 on
  • FR181798
    FR181798 Posts: 2,166
    edited February 2015
    At least we have the downloads.
    Post edited by FR181798 on
  • Nami
    Nami Newfoundland Posts: 5,999
    i take it, it could be months! lol jk :)
    Hamilton 9-13-05; Toronto 5-9-06, Toronto 8-21-09, Toronto 9-12-11, Hamilton 9-15-11....
  • Last-12-Exit
    Last-12-Exit Charleston, SC Posts: 8,661
    Did the OP ever answer if he still thinks he has been wronged by the ten club?
  • whofeelslikeadrank
    whofeelslikeadrank Posts: 2,702
    is that what they call a 'bot'?
    First: ATL2 04/03/1994
    Last: SEA2 08/10/2018
    Next: ??
    http://expressobeans.com/members/collections.php?id=29417
    “I think you won, but I enjoyed the fight” - EV
  • HughFreakingDillon
    HughFreakingDillon Winnipeg Posts: 39,449
    PJ_Soul said:

    paulonious said:

    but they wouldn't have known what I was contacting them about until they read it. and there is nothing anywhere that says we're not supposed to contact mods that way. it was always encouraged in the past. and again, nothing was ever said to the contrary. anyway, it doesn't matter anymore.

    you don't see that giant red glowing light in the top left corner of your screen if you have a message? I do.

    Yeah, i do, but it's always there. I have like 12 unread messages in there right now. I just forget or whatever. Or am just too busy to think about yet more messages on top of all my zillions of emails, posts, IMs, etc.

    I agree about customer service.... but i don't really expect it when I'm not contacting customer service properly. I guess that's just me.
    You respinding to your pms is not part of your job. Its recreation. Pretty big diff.

    As i have stated several times, i have had pm and response from kat without question several times without issue, and they even encourage it. How am i supposed to know i am doing something wrong if never previously told?
    Hugh Freaking Dillon is currently out of the office, returning sometime in the fall




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