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EU Vault #4 Vinyl UPDATE
Santos L. Halper
Posts: 1,770
in The Porch
Our European orders were shipped directly from the factory, and while we received complaints regarding damage during shipping etc, we were unaware of the scope of the issue until the packages arrived in Seattle today and were able to determine first hand that the packaging was inadequate. We have received your emails and appreciate your patience as we work out a solution with the manufacturer.
We apologize for any inconvenience.
Happy Holidays!
Santos L. Halper
We apologize for any inconvenience.
Happy Holidays!
Santos L. Halper
0
Comments
I guess it's time to do it (problem mentioned there: http://community.pearljam.com/discussion/comment/5705069/#Comment_5705069).
Thanks for the update, Santos.
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
That soon changed when I gave the vinyl a spin.
There's blunt force trauma on A-, C- and E-side of #Vault4 resulting in minor skips.
instagram.com/p/w4m03Qi6g1
My guess is somewhere the vinyl got bobbed on a spindle as the pattern and severity of the wounds is consistent with the same murder weapon >:P
Werchter/A'dam1/Werchter/EVA'dam2/EVLondon1/Portland/Spokane/Calgary/Vancouver/
Seattle
Longtime ghost
+1
I for one would support a replacement sleeve program by 10C. It would be lovely to think I can do all the beating up of the vinyl and the cover from spinning it, but not have it beat up right out of the box.
Ehm... unfortunately there was NO box... Just a piece of thin carton and two pieces of 30x30 cm bubblewrap. I believe you can't even protect a 7" vinyl with the specific (amount and quality of) packaging material.
@BelgianPJfan
Yup agree, I just said box figuratively. I have kept the packaging so I am in agreement what they packed the vinyl in is less than adequate.
Had that problem with Lightning Bolt before...Waited again 4 weeks to get a replacement.
I just did not open #4 yet because I am still waiting to get my new loudspeaker.
:-w
Yep
One corner was a little bent, but i only care for the sound which is excellent!
@BelgianPJfan
I ordered two copies originally which arrived in the crappy packaging. Both had corner dinks and one copy had a scratch on the sleeve underneath the shrinkwrap (so must have happened at the pressing plant). I contacted 10C about that and also the high shipping price I was charged for records posted within the UK... I heard nothing back other than the mailout message quoted at the start of this thread.
Then on Saturday two more copies of Vault#4 arrived unannounced. In almost exactly the same crappy packaging as before; the same box, the same ultra-thin bubble wrap with corners not covered. The only difference was (I think) that each box was in a plastic mailing bag, so the corners of the box were not exposed to the elements.
However, fortunately there were no gouges or dinks this time. More down to luck than good packaging though!!!
So thanks to 10C for sending two more copies! I really appreciate that. I'm not sure the complaints about packaging have really been heard though....
So did I and said scheduled delivery today...shipping sucks so badddd
“If the world hates you, keep in mind that it hated me first. If you belonged to the world, it would love you as its own. As it is, you do not belong to the world, but I have chosen you out of the world.
PS: apparently these came fom the Czech Republic as well
Glad to hear!!!! Can't wait to get mine on Friday....I'll be cranking this badboy as soon as I get it!!!
Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018