"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • lotsalemon
    lotsalemon Boston Posts: 2,739
    Spoken wrote:
    Did anyone get a new cover / sleeve sent to them?

    I did...mine was banged up really bad. Seam splits and crushed corners galore. I sent detailed pics of the damage and I ended up getting the record and the cover/sleeve shipped together.
    Mansfield 06.28.2008 | Boston 05.17.2010 | Boston 06.19.2011 EV solo | Wrigley Field 07.19.2013 | Worcester 10.15.2013 | Worcester 10.16.2013 | Hartford 10.25.2013
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  • JWPearl
    JWPearl Posts: 19,893
    Safer to buy from a record store i say :roll: :)
  • GustieIII
    GustieIII Posts: 232
    JWPearl wrote:
    Safer to buy from a record store i say :roll: :)
    It was the 10c "exclusive digital content" that suckered me, plus possible colour variations....so it was a risky bet .
    Like A Fist To The Jaw
  • deserteddotse
    deserteddotse Posts: 1,276
    Today marked the first day I did not look for the vinyl when picking up the mail. Amazingly, five minutes later, someone knocked on the door to deliver the replacement for the faulty copy I bought in the local store.

    Two copies at home, but still nothing from 10C...
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • javis el errante
    javis el errante Buenos Aires Posts: 6,144
    On Nov 8th, I emailed 10C about not getting LB vinyl at all since I got confirmation email on Oct 11or so. Got an automatic reply on the same day. But still, no vinyl, and no email about anything from them. Writing to UMG right now.
    ... I am not in the business of being liked anymore ...

  • chinobaeza
    chinobaeza Santiago Posts: 2,489
    javis el errante wrote:
    On Nov 8th, I emailed 10C about not getting LB vinyl at all since I got confirmation email on Oct 11or so. Got an automatic reply on the same day. But still, no vinyl, and no email about anything from them. Writing to UMG right now.
    I bought mine around the release date and it arrived last week...so yours should be arriving anytime soon!
  • guypjfreak
    guypjfreak Posts: 2,281
    JWPearl wrote:
    Safer to buy from a record store i say :roll: :)

    it shouldn't be but in this case i agree with you im still waiting :fp:
  • ACCBootlegGoddess
    ACCBootlegGoddess Posts: 4,318
    javis el errante wrote:
    On Nov 8th, I emailed 10C about not getting LB vinyl at all since I got confirmation email on Oct 11or so. Got an automatic reply on the same day. But still, no vinyl, and no email about anything from them. Writing to UMG right now.


    Can you pm me their contact info? I'm still waiting for mine too and I got the same automatic replies from 10c that you got.
    "Rock and roll is something that can't be quantified, sometimes it's not even something you hear, but FEEL!" - Bob Lefsetz
  • aus_suz
    aus_suz Posts: 9,406
    My replacement arrived today. Record look okay havent played it yet.
    The seam inside the cover has a crack in...
    And the cover looked the same as the original on difference was
    the record was in a white sleeve, everything else the same..

    I think I will just keep it, don't think I can be bothered emailing them again...
  • Roger_Killjoy
    Roger_Killjoy Posts: 19
    Finally got it, with replacement vinyl included. Both red vinyl, and both looking great!
    Terrible bonus digital content for fan club members? That's a paddlin'
  • gvn2fly12
    gvn2fly12 Posts: 795
    Just got home to Australia, thought I would have it waiting but no, the waiting goes on….
    Arms wide open with the sea as my floor.
  • Glen
    Glen Posts: 111
    My order arrived in Australia today it contained one red vinyl in sleeve (yes with some problems) and another red vinyl supplied separately and unsolicited. Thank you Ten Club for the proactive measure guess you got to some of these before they got shipped.
    Im not supersticious, Im just a littlesticious.
  • Dan0z
    Dan0z Posts: 10
    Mine also arrived to Melbourne Australia today, red vinyl replacement included with red vinyl album. Definitely a big difference in the quality of the vinyls. The original has lots of ripples and pot holes in the vinyl and played OK but I did notice some pops here and there (no skipping though). The replacement is perfect and sounded miles better than the original copy.

    The cover was fine, a slight bend on the right bottom corner and some sort of white dusty mark that won't rub off on the inner gatefold. No splitting like others had described.

    It makes me wonder, did it take so long to arrive because our albums got rerouted back to the manufacturer to add the replacement vinyl before shipping to Australia?? anyways after a lot of frustrating waiting, I finally got it and I am super stoked.
  • RW8297
    RW8297 Posts: 1,617
    another long week,... no vinyl,...
    oh where oh where can my baby be,..? :fp:
  • AMENt_TO_THAT
    AMENt_TO_THAT Norwegia Posts: 400
    Glen wrote:
    My order arrived in Australia today it contained one red vinyl in sleeve (yes with some problems) and another red vinyl supplied separately and unsolicited. Thank you Ten Club for the proactive measure guess you got to some of these before they got shipped.

    Got the same here in Norway today to.. Two reds.. Was awfully surprised when I saw the extra record thrown in there and thought I was the luckiest MF out there, but I guess there are more than a few of us :shock: :D Go 10C!

    Stian
  • loix71
    loix71 Posts: 283
    dayday wrote:
    happy to report that ups delivered a complete replacement today! i was expecting only a new jacket and sleeve, but the vinyl was included as well. now i have the original damaged copy, the replacement vinyl in the plain black sleeve, and a new complete copy. this one is spinning now and sounds perfect. it was shipped in a higher quality mailer, so there is no damage to the jacket. they also took care to remove the vinyl from the sleeve before shipping.
    very happy with UMG and the tenclub for their handling of this situation. hope everyone else ends up as satisfied as i am!



    +1
    thank you 10 C.
    :D
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  • kingmatt
    kingmatt Posts: 121
    Anybody else in Canada still waiting for their original shipment??
  • Bennyorr4
    Bennyorr4 Posts: 307
    kingmatt wrote:
    Anybody else in Canada still waiting for their original shipment??


    Yes

    Got a reply to my latest email: They say they have re-sent the order on Nov 14, 2013 and that it may take an additional 4-8 weeks to arrive. :roll:

    I guess I'm not alone at least ;)
  • Mrmace
    Mrmace Posts: 15
    Just received my Canadian original shipment earlier this week..............album seems to be fine was hoping for red vinyl oh well lol.....
  • Fabricio
    Fabricio Posts: 31
    Just received my vinyl (from the original order) here in Brazil last week. It plays well... until the last track, Future Days. It “jumps” a few times and then it gets stuck, repeating and repeating the same two seconds. It’s like it’s scratched, though I can’t see any scratches on the surface. It was so frustrating, after all this delay, to hear this problem exactly on the last song...

    Anyone received a copy with this same problem?

    I already sent an e-mail to the address that 10 Club recommended, but got no answer yet.

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