"Lightning Bolt" Vinyl Customer Service Information

deserteddotse

NadjaZ wrote:

Dear Pearl Jam Fans,

I have a huge request,
we are a man and woman from Germany/Berlin, Pearl Jam Fans since 20 years and can win a travel to the concert in Seattle with our local radio station. For this we need your help as much as possible.
Can you vote for us to be the winner at

http://www.rockland.fm/start.php?uservoting

just click for Nadja and Thorsten and see our marry proposal on the vinyl as love letters.

Till saturday morning in Germany the winner will be announced in the radio. So long we need much much more votings to have a chance!!!

I have no Idea how to contact as many fans as possible.

So if you all can please send this to more fans, because they know how great this wiuld be to meet Pearl Jam.

Please vote for the two of us as often as you have the time for (you can vote ever and ever again)
thank you so much for this support,
Nadja

OT post of the year...

drbryant

georgec7 wrote:

Hi - this is my first post - hope it's helpful. I've lost count of the emails I've sent re non delivery here in the UK, so I thought I'd phone them. The bloke on the end of the phone couldn't have been more helpful and said he'd ship a replacement today. The number is (800) 724 8038 - have to wait and see if it arrives!

Thanks for posting the number. I'm in Tokyo and still waiting. I think I pre-ordered in July, but just bought it on Amazon Japan - hope it's not defective. Boy, between PJ20, not having enough Ten Club tickets for members, making Sevens available only to flippers who monitor their messages on a regular basis and order immediately, and this Lighting Bolt vinyl fiasco. . . . . . . I must say, Ten Club doesn't seem to be the most fan-friendly fan club.

takinpunches

Im in PA. Still have not received anything. Nothing. Nov. 20? hopefully its on the way. This whole thing is understandable, stuff happens. But I cant believe the lack of communication. Its stunning. I just want to know whats going on. I know some people have got a quick response. I cant seem to get one....except "my question will be answered in the order it was received"

Nami

Shaun G wrote:

Also no original for this Torontonian. I wonder what will come first, my LP or a response from my email to the ten club...

Nothing here in Cambridge either. was wondering how long to wait before emailing 10C to inquire about lost shipment. Or if the vinyl is on back order?

Bigda

my replacement copy arrived at Warsaw, Poland just now.
what an odyssey!

A satellite forever orbiting

Anyone else have to get their replacement replaced? Lori at UMG is amazingly responsive and incredibly accommodating! The 10c could learn a thing or two from her customer service skills.

HesCalledDyer

A satellite forever orbiting wrote:

Anyone else have to get their replacement replaced? Lori at UMG is amazingly responsive and incredibly accommodating! The 10c could learn a thing or two from her customer service skills.

She's the one that got back to me last Wednesday when I emailed them a second time. Replacement was then on my doorstep Monday. Luckily I didn't have to get my replacement replaced, but they just forgot it the first time.

Dan0z

Nami wrote:

Shaun G wrote:

Also no original for this Torontonian. I wonder what will come first, my LP or a response from my email to the ten club...

Nothing here in Cambridge either. was wondering how long to wait before emailing 10C to inquire about lost shipment. Or if the vinyl is on back order?

Nothing here in Melbourne Aus either. I just sent my first email to 10c asking "nicely" what is going on. I don't know if they can track the album from their end because I get no information when I try to track it on the Mail Innovations website. This is so damn frustrating!!!

mikerl

just emailed for a replacement of a replacement.

i felt bad doing it.. not sure why, its a faulty product.. but i now have two damaged Vinyl.. and by the time i get a third (hopefully final) LP, the amount of waste and resources that went into getting me a single good playing record, seems awfully high.

i think i also feel bad for Francene, who seems to be dealing with all of this.

i still have not received my replacement sleeve, so hopefully i just get sent a new package.

MT132914

hopefully third time lucky for you.
Meanwhile I'm yet to receive the orignal order in Toronto.

TP128347

I have been needing to ask for a replacement of my white sleeve LB. When I got home from getting chewed out by someone I needed to be nice to there was a package. To my delight, It was another copy of LB (unsolicited),a nice color gatefold copy of LB, stickers, lyrics sheet plus a black sleeve copy of LB. I was reluctant to open the gatefold, but after about 5 minutes I could not take it any longer. I'll play it tonight after the Thunder vs Clippers game w/ bourbon on ice (wish I could get some Arrogant Bastard in OKC).

Thanks and good customer service by UMG.

dayday wrote:

happy to report that ups delivered a complete replacement today! i was expecting only a new jacket and sleeve, but the vinyl was included as well. now i have the original damaged copy, the replacement vinyl in the plain black sleeve, and a new complete copy. this one is spinning now and sounds perfect. it was shipped in a higher quality mailer, so there is no damage to the jacket. they also took care to remove the vinyl from the sleeve before shipping.
very happy with UMG and the tenclub for their handling of this situation. hope everyone else ends up as satisfied as i am!

woutermahu

There was a note from the mailman today that 'a package from Seattle' can be picked up at the post office...!
Let's hope it is what I think it is (7 weeks after shipping notification...!!)

EDIT: nope, STILL nothing…

mikerl

i was buying a Christmas LP from "sound stage direct" the other day, and noticed that they have a "condition" policy.

if you want a promise that your sleeve will be in good shape, than you MUST allow them to open the record, and put the Vinyl in a temporary sleeve, for shipping. I guess its far to easy for record sleeves to tear in shipping from bouncing around. if you want a "SEALED" album on your doorstep, they make no promises about the sleeve condition, and you can not return for that purpose. IF you allow them to open it, and put the record in a secondary sleeve, they will warranty it.

just thought it was interesting to see the position of such a large LP dealer.

HesCalledDyer

mikerl wrote:

i was buying a Christmas LP from "sound stage direct" the other day, and noticed that they have a "condition" policy.

if you want a promise that your sleeve will be in good shape, than you MUST allow them to open the record, and put the Vinyl in a temporary sleeve, for shipping. I guess its far to easy for record sleeves to tear in shipping from bouncing around. if you want a "SEALED" album on your doorstep, they make no promises about the sleeve condition, and you can not return for that purpose. IF you allow them to open it, and put the record in a secondary sleeve, they will warranty it.

just thought it was interesting to see the position of such a large LP dealer.

That's interesting! Thanks for the info, 'cuz I order from them.

PJ_Soul

HesCalledDyer wrote:

mikerl wrote:

i was buying a Christmas LP from "sound stage direct" the other day, and noticed that they have a "condition" policy.

if you want a promise that your sleeve will be in good shape, than you MUST allow them to open the record, and put the Vinyl in a temporary sleeve, for shipping. I guess its far to easy for record sleeves to tear in shipping from bouncing around. if you want a "SEALED" album on your doorstep, they make no promises about the sleeve condition, and you can not return for that purpose. IF you allow them to open it, and put the record in a secondary sleeve, they will warranty it.

just thought it was interesting to see the position of such a large LP dealer.

That's interesting! Thanks for the info, 'cuz I order from them.

I did take them up on that offer for TOTD, and they do a great job of packaging the vinyl outside of the jacket. They put it in a second sleeve to protect it.

jonsey30

Does a shipping confirmation come from 10C for the replacement vinyl? Because I got an email saying my 10C Lighning Bolt has shipped, but I'm wondering if it was just another screw-up like the Sevens shipping email.

PJ_Soul

jonsey30 wrote:

Does a shipping confirmation come from 10C for the replacement vinyl? Because I got an email saying my 10C Lighning Bolt has shipped, but I'm wondering if it was just another screw-up like the Sevens shipping email.

I never got one after they said they'd resend mine....

deserteddotse

It took Subpop 7 days to get my Soundgarden 2LP to my door.
Same weight, same location (Seattle), same destination, same cost for shipping (approx.).
I even think it's the same company delivering the goods too...

:evil:

WashMyLove

I just got the album replacement with cover!!! I'll opened it up when I get home tonight and see if everything is fine this time. Wish me luck guys! :roll:

lotsalemon

Got my replacement record and packaging yesterday via UPS.

Box was huge, the album fit snugly inside with some bubble wrap on the top to take up the slack, but nothing to protect the corners from getting smashed. Vinyl was in a separate sleeve inside the gatefold. It's a miracle it wasn't damaged at all!

Spinning it in a few, hoping this replacement sounds as good as I'm reading. :thumbup: