"Lightning Bolt" Vinyl Customer Service Information

From the Netherlands.

I paid long long long time ago for the vinyl. But till today no vinyl.
I emailed the tenclub several times. But No reaction at all.
I am really disappointed. I also send an email that I want my money back, if no vinyl is on its way.
Also no reaction from the tenclub.
Its a shame.... :nono: :nono: :nono: :nono:

emailed tenclub yesterday and got a response within hours, emailed back and got an immediate response.

Best to check you are all using the correct address for merch, and shipping enquiries....

Has anyone not received their Lightning Bolt vinyl in the UK, had a standard response back giving the shipping dates, but still no sign of the vinyl..

KC193596 wrote:

Has anyone not received their Lightning Bolt vinyl in the UK, had a standard response back giving the shipping dates, but still no sign of the vinyl..

Yes me too.

deserteddotse wrote:

pdalowsky wrote:

emailed tenclub yesterday and got a response within hours, emailed back and got an immediate response.

Best to check you are all using the correct address for merch, and shipping enquiries....

Emailed them three days ago and only got an automated response saying:

"##- Please type your reply above this line -##
Thanks for contacting us!

We have received your message “ORDER #xxxxxxx (SHIPPED)” and will respond to it in the order received.

Feel free to reply to this message if you have any additional information

Tenclub"

Nothing more... :thumbdown:

same here. no lightning bolt vinyl and I also havent received my copy of vault vinyl. sent emails about these two many times but no response. why?

finally received my vinyl 2 days ago. sadly, it skips from song 1 on, so no way to listen to it :( e-mailed them about a replacement now.

Nada

this is getting rather silly

hobowithagrin wrote:

Bennyorr4 wrote:

hobowithagrin wrote:

Anyone else in Canada not received their pre-ordered fan club vinyl?

I live in Edmonton, AB. Still no original but that might be a good thing IF they called the shipment back and are sending out a quality product....IF :fp: . If not, I just hope it comes before the end of the month (Nov) so I can spin that shit prior to going to Cowtown and Van to see them.

Thanks for hitting me back, you definitely shed some light on the situation... I was also hoping to spin that record pre-Van, now it looks like I'll be dropping the needle on my Mp3s... Bummer.

I emailed this to 10c after my previous email did not get a response.

Good day Ten Club,

I was just wondering if I should give up on ever receiving my order because it has been more than a month since your email, stating that it was shipped on Oct 10, 2013. I have not received the order for 3 Lightning Bolt Vinyl as of Nov 13, 2013. Can someone in your department please communicate with me? I am concerned about not receiving the Ten Club Pre order because so many other members have not only received their original copies but have now since been issued replacement copies as the originals were of less than optimal quality. I thank you in advance for returning this email.

Regards,
Bennyorr4

and this is the response I got:

Your order was shipped to the address provided. "If this is the correct address, we will reship the missing order ASAP".
Thanks-
10c


Im not sure what ASAP :roll: means but Im sure nothing will happen until after the new year. Anything sooner, and I will be shocked.

ive emailed 10club about 6 times now all we get is "your order has been shipped " end ov i spoke to a friend who lives in same town and he had his 2 weeks ago .i wouldnt mined if it was tracked by 10club but nope so looks like ill just have to sit it out but not happy :fp:

Just sent in my e-mail for a replacement as well. Not only does the record skip, but the gatefold is ripping. I don't care how long it takes, just want to have what I paid for. If they decide to send me a red one, so bet it!