"Lightning Bolt" Vinyl Customer Service Information

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Comments

  • WashMyLove
    WashMyLove Posts: 804
    I sent an email last week Monday 11/4 letting them know that both vinyl and cover were damage. Lori replied back on 11/5, stating a "replacement" will be sent in a couple of weeks. Hope my replacement is both the cover plus vinyl. I guess another wait :(
  • dcrouthamel
    dcrouthamel Posts: 26
    I sent my email October 30 - I'm going to send another one. Thx!
    If I knew where it was.....I WOULD TAKE YOU THERE! THERES MUCH MORE THAN THIS!
  • Paul Andrews
    Paul Andrews Posts: 2,489
    Still waiting for the first order to arrive in South West Australia. Longest anything has ever taken. Starting to worry as good I have ordered since have shown up.
    http://longroad.com.au
  • Dan0z
    Dan0z Posts: 10
    Paul Andrews wrote:
    Still waiting for the first order to arrive in South West Australia. Longest anything has ever taken. Starting to worry as good I have ordered since have shown up.

    Yep, in Melbourne, Australia and also still waiting... and like you I have bought 2 10C t-shirts that have already arrived. How long is "too long" to wait for a pre-order that I ordered day one and has now been out for a month already??
  • pearljamchris
    pearljamchris Posts: 282
    still no vinyl here in the uk. received no email from ten club explaining why this is taking so long, a month after release date and nothing. Never ordering any music from ten club again.
    IF YOU HATE SOMETHING,.. DONT YOU DO IT TOO
  • chinobaeza
    chinobaeza Santiago Posts: 2,489
    pearljamchris wrote:
    still no vinyl here in the uk. received no email from ten club explaining why this is taking so long, a month after release date and nothing. Never ordering any music from ten club again.
    I believe many of us won't be buying music from the 10c again....unless is a very/extremely/rare limited edition
  • deserteddotse
    deserteddotse Posts: 1,276
    chinobaeza wrote:
    pearljamchris wrote:
    still no vinyl here in the uk. received no email from ten club explaining why this is taking so long, a month after release date and nothing. Never ordering any music from ten club again.
    I believe many of us won't be buying music from the 10c again....unless is a very/extremely/rare limited edition

    Usually when it comes to ordering stuff from 10C (Mad Season, Shadows, White BS etc), I don't care about the delivery time as I've already heard the music. Waiting 4-5 weeks (and still waiting) for a new album sucks bigtime...
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • HesCalledDyer
    HesCalledDyer Maryland Posts: 16,491
    dcrouthamel wrote:
    I sent my email October 30 - I'm going to send another one. Thx!

    Sent email on the 25th, they replied on the 28th. Still have not gotten a replacement. :evil:
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 / Camden 22 / Baltimore 24 / Raleigh I 25 / Raleigh II 25 / Pittsburgh I 25
  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,214
    pearljamchris wrote:
    still no vinyl here in the uk. received no email from ten club explaining why this is taking so long, a month after release date and nothing. Never ordering any music from ten club again.

    don't be too hasty, tenclub did their part in shipping these out, ok they were slightly later than promised but that was a manufacturing delay. The delays since are entirely out of their hands.

    Ive found them extremely expedient in dealing with queries on it too.

    clearly something has gone wrong on this occasion with a third party shipper, and im sure that is being dealt with internally, and they sure wont come on here and tell us all about that flogging.
  • mikerl
    mikerl Posts: 580
    WashMyLove wrote:
    I sent an email last week Monday 11/4 letting them know that both vinyl and cover were damage. Lori replied back on 11/5, stating a "replacement" will be sent in a couple of weeks. Hope my replacement is both the cover plus vinyl. I guess another wait :(


    im fairly certain your sleeve will not come with the record.

    i am in the same boat.. when my Vinyl replacement came, there was no sleeve. when i emailed about it, i was told the replacement sleeves were in production, and would be shipped out when they come in.


    mike
    Hartford 1996, Hartford 1998, Mansfield 1 1998, Mansfield 1 2000, Mansfield 2 2000, Albany 2003, MSG 2 2003, Mansfield 3 2003, Boston 2 2004, Albany 2006, Boston 2 2006, Mansfield 2 2008, Boston 2010, Worcester 1 2013, Worcester 2 2013
  • HesCalledDyer
    HesCalledDyer Maryland Posts: 16,491
    HesCalledDyer wrote:
    dcrouthamel wrote:
    I sent my email October 30 - I'm going to send another one. Thx!

    Sent email on the 25th, they replied on the 28th. Still have not gotten a replacement. :evil:

    I emailed them again this morning at the fisherscustsvc address and included the text from my original email and the reply. I got an immediate email back saying that my order was in the system and I should receive it within a week. Yay! But still keeping my fingers crossed.
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 / Camden 22 / Baltimore 24 / Raleigh I 25 / Raleigh II 25 / Pittsburgh I 25
  • jtr101
    jtr101 Posts: 270
    Finally got my copy and upon inspection it looks like someone took a hot glue gun to it in a couple places. Emailed for replacement and they responded within a Half hour. The wait continues.....
    Enjoy difference. Without it we're all boring!

  • cosmik
    cosmik Posts: 41
    Starting to get pissed. Tenclub already took the money out of my account I ordered it the 15th of October, wtf? Where is my vinyl, who should I contact since Tenclub doesn't seem to care?
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,673
    cosmik wrote:
    Starting to get pissed. Tenclub already took the money out of my account I ordered it the 15th of October, wtf? Where is my vinyl, who should I contact since Tenclub doesn't seem to care?
    Did you email them?? I think they are responding pretty quickly to emails about vinyl that hasn't yet been received.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • deserteddotse
    deserteddotse Posts: 1,276
    PJ_Soul wrote:
    cosmik wrote:
    Starting to get pissed. Tenclub already took the money out of my account I ordered it the 15th of October, wtf? Where is my vinyl, who should I contact since Tenclub doesn't seem to care?
    Did you email them?? I think they are responding pretty quickly to emails about vinyl that hasn't yet been received.

    Emailed them 2 days ago, no respond yet...
    Give a monkey a brain and he'll swear he's the center of the Universe...
  • cosmik
    cosmik Posts: 41
    PJ_Soul wrote:
    cosmik wrote:
    Starting to get pissed. Tenclub already took the money out of my account I ordered it the 15th of October, wtf? Where is my vinyl, who should I contact since Tenclub doesn't seem to care?
    Did you email them?? I think they are responding pretty quickly to emails about vinyl that hasn't yet been received.

    Yep emailed them a few times
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,673
    cosmik wrote:
    PJ_Soul wrote:
    cosmik wrote:
    Starting to get pissed. Tenclub already took the money out of my account I ordered it the 15th of October, wtf? Where is my vinyl, who should I contact since Tenclub doesn't seem to care?
    Did you email them?? I think they are responding pretty quickly to emails about vinyl that hasn't yet been received.

    Yep emailed them a few times
    Oh. Well, that sucks man.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • cottoncallu in my tree
    cottoncallu in my tree Cagliari Posts: 2
    From Italy...no Vinyl here...unbelievable!!!
  • iamsarar
    iamsarar Posts: 5
    dcrouthamel wrote:
    I was wondering how long it took to receive word back from UMG - I emailed them 2 weeks ago and still haven't heard back? Can anyone help?
    This happened to me also, I emailed again and I had my vinyl 4 days later, I would email them.
  • WashMyLove
    WashMyLove Posts: 804
    mikerl wrote:
    WashMyLove wrote:
    I sent an email last week Monday 11/4 letting them know that both vinyl and cover were damage. Lori replied back on 11/5, stating a "replacement" will be sent in a couple of weeks. Hope my replacement is both the cover plus vinyl. I guess another wait :(


    im fairly certain your sleeve will not come with the record.

    i am in the same boat.. when my Vinyl replacement came, there was no sleeve. when i emailed about it, i was told the replacement sleeves were in production, and would be shipped out when they come in.


    mike

    I guess I have to do more waiting :fp:

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