Really Alpine?

Reading the big long paragraphs from the Alpine Valley person makes me shake my head.... not at the person, but at society, more specifically N. American society, or even more specifically American... The lawsuits you hear about are just nutters! :shock:
And I don't blame the person... If everyone drank (or acted) responsibly there are a lot of things that we could do in life... But sadly lots of people ruin things for the majority who do things responsibly and that's the unfortunate truth

(regarding tailgating, anyway)

Alpine Bound wrote:

cherrycoke wrote:

http://www.facebook.com/alpinevalleymusictheatre

I was reading under the post about the poster tube issue (most recent), and admittedly I'm a little shocked a big venue like this would engage in arguments with their patrons. I wasn't one of the ones they were talking to, but even as an observer...it rubbed me the wrong way. Thoughts please?

Poster issue aside, whomever runs the Social Media (aka Facebook) for Alpine Valley certainly is not a pro... he/she is constantly belittling and berating peoples' opinions and comments about the venue. Agreed that many of these people will bitch about anything, but still even those that voice valid concerns sometimes get shit from this guy.

It is upsetting, but the fact is that I doubt anyone else besides the guy/girl who runs the social media knows what is being posted on their FB wall. This person takes things personally, and forgets they are representatives of a business. Just bad PR skills.

I have to disagree.. I think his/her replies were excellent!

Seems to me the guy is just being honest with his comments. Something you don't get a lot when you deal with venues. He knows tailgating is a part of the concert experience and most tailgaters are having a good time. But the workers at Alpine do have to deal with the assholes as well, and i'm sure there will be a lot of assholes. Yes, if you have a concert venue that comes with the territory but obviously none of the workers enjoy dealing with a lot of the crap that goes on. Hell, I saw U2 in Croke Park in Dublin and they wouldn't even let you bring drinks inside the venue! Imagine that, I'm seeing U2 in Dublin and I can't even bring a beer to my seat! Now that's something to bitch about.

Alpine Bound wrote:

cherrycoke wrote:

http://www.facebook.com/alpinevalleymusictheatre

I was reading under the post about the poster tube issue (most recent), and admittedly I'm a little shocked a big venue like this would engage in arguments with their patrons. I wasn't one of the ones they were talking to, but even as an observer...it rubbed me the wrong way. Thoughts please?

Poster issue aside, whomever runs the Social Media (aka Facebook) for Alpine Valley certainly is not a pro... he/she is constantly belittling and berating peoples' opinions and comments about the venue. Agreed that many of these people will bitch about anything, but still even those that voice valid concerns sometimes get shit from this guy.

It is upsetting, but the fact is that I doubt anyone else besides the guy/girl who runs the social media knows what is being posted on their FB wall. This person takes things personally, and forgets they are representatives of a business. Just bad PR skills.

It's nice that someone from Alpine is actually responding, but how about trying to be a little bit professional?

he.who.forgets wrote:

Agreed...you are a professional orginization. No matter how nasty the customer's comments may be you cannot respond with rude and/or disparaging remarks. Yes, it's okay to comment about the dangers and hassles of tailgating but this person is far from a professional. I'm sure Live Nation's regional office would not support these comments if they were aware they existed. I for one, would probably get fired for making such remarks.

thats why this type of nasty costumers deserve "Sorry we don't have that information" answer

dimitrispearljam wrote:

they said there will be a merch stand outside of the venue...so you buy the poster ,put it in your tube and to your car..whats the problem with that..and when you are negative ,you get that back..they run the venue..they know better what is wrong or not..
and there is always the away,to complitly avoid the comments...and thats worst...atleast they answer
so i think they doing good job..and the guy runs facebook -paged,help alot...and i know exactly what im talking about..

:clap:

DS1119 wrote:

Answering all of the comments is great, but being a sarcastic wiseass in the process is not.

i wonder if they are hiring....sounds like the perfect side gig for me. :P

They answer all questions within a few hours and they're usually very professional.

I don't think anything posted was -that- bad.

81 wrote:

dimitrispearljam wrote:

they said there will be a merch stand outside of the venue...so you buy the poster ,put it in your tube and to your car..whats the problem with that.

not that i care either way, but....

what if you are on a party bus?

anywho, i'll be renting poster storage space in my truck. 10 bucks a poster tube.

then u give it to the driver of the bus..

I wanna know what I'm supposed to do with my pig carcass?!