I don't want to keep drilling on about this point, but it would be really great if 10C could make some comment here as things appear to be going from bad to worse, with people's orders being cancelled without warning.
i fully realise what is happening is not entirely within the control of 10C but surely this partner they have picked to help them ultimately help fans and consumers get a PJ product cheaper and more effectively, is going pear shaped - and this is the first day of release of the reissues...or what is date supposed to be now? 29/3 or 11/4 or ???
so come on 10C, help us out here - tell us what is going on please!!
I don't want to keep drilling on about this point, but it would be really great if 10C could make some comment here as things appear to be going from bad to worse, with people's orders being cancelled without warning.
i fully realise what is happening is not entirely within the control of 10C but surely this partner they have picked to help them ultimately help fans and consumers get a PJ product cheaper and more effectively, is going pear shaped - and this is the first day of release of the reissues...or what is date supposed to be now? 29/3 or 11/4 or ???
so come on 10C, help us out here - tell us what is going on please!!
They should at least know if Sony was sent/received the boxes in Europe.
I knew who I was before other people started telling me who I was. J.Joplin
I don't want to keep drilling on about this point, but it would be really great if 10C could make some comment here as things appear to be going from bad to worse, with people's orders being cancelled without warning.
i fully realise what is happening is not entirely within the control of 10C but surely this partner they have picked to help them ultimately help fans and consumers get a PJ product cheaper and more effectively, is going pear shaped - and this is the first day of release of the reissues...or what is date supposed to be now? 29/3 or 11/4 or ???
so come on 10C, help us out here - tell us what is going on please!!
They should at least know if Sony was sent/received the boxes in Europe.
yup i agree but what i want to know is if they were sent then the issue is purely a shipping one? or has MyPlay's database crashed and the addresses are wrong and they can't work out where to ship the stuff? or are things just "stuck in the system", as i was told (that's helpful information.... :roll: )
even if MyPlay says, sorry we TOTALLY screwed up, can you all please order again and we will have them sent out by x date would be better than silence or non-sensical responses and cancellation or orders. they'd still have A LOT of pissed off fans but at least we'd know where we stand. i wouldn't even DREAM of getting free shipping or some sort of compensation for this cock up as clearly basic customer service seems to be beyond them.
Do we know how many people have had there orders cancelled and what reason was given? Has this happened today? I'm at work and don't have access to my tracking number. Are they emailing people about these cancelations or are they finding out about it on the myplay site when they check there order? I'm kinda worried here need someone to at lease ease my fears abit haha
I'm not saying stupidity should be a capital offence, but what say we take the safety labels off everything and let nature run it's course?
I happened to me (I received the mail this morning) and, apparently, another one wrote on the French PJ forum that he's in the same situation.
The reason given: "There were problems with your address so we canceled your order. If you're still interested, you'll have to preorder again."
for pay with the new price..... :evil:
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
I happened to me (I received the mail this morning) and, apparently, another one wrote on the French PJ forum that he's in the same situation.
The reason given: "There were problems with your address so we canceled your order. If you're still interested, you'll have to preorder again."
They just don't have the balls to admit they made a mistake when they forgot to add the VAT on the first day of the pre-order and now they are apparently canceling the European pre-orders that were made before they added the VAT.
They are a bunch of liars saying that there were problems with the address. How could it be any easier to ship the box to the same address if you would order again :? ?
Do we know how many people have had there orders cancelled and what reason was given? Has this happened today? I'm at work and don't have access to my tracking number. Are they emailing people about these cancelations or are they finding out about it on the myplay site when they check there order? I'm kinda worried here need someone to at lease ease my fears abit haha
Mine has not been cancelled and I made the order after they added the VAT to the price. As dimitris suggested you can check your mailbox and search for the mail with the subject: "Pearl Jam Store Order Receipt for Order..." and was sent from: Pearl Jam Store Customer Service. If you have a search feature in your mail try that and then in the mail you can click the link to see the status of the order. Mine says: "Received for Processing. Pre-Order - Ships on or before April 11, 2011" :(
I happened to me (I received the mail this morning) and, apparently, another one wrote on the French PJ forum that he's in the same situation.
The reason given: "There were problems with your address so we canceled your order. If you're still interested, you'll have to preorder again."
They just don't have the balls to admit they made a mistake when they forgot to add the VAT on the first day of the pre-order and now they are apparently canceling the European pre-orders that were made before they added the VAT.
They are a bunch of liars saying that there were problems with the address. How could it be any easier to ship the box to the same address if you would order again :? ?
Especially since (after the first mail they sent) I replied, saying that I found it weird there was a problem.
And I gave them (again) my address. :?
They DID receive my answer, I'd rather they say: "we made a mistake, concerning the VAT".
I would have been disappointed, but, at least, they would have been honest.
Shows: 6.27.08 Hartford, CT/5.15.10 Hartford, CT/6.18.2011 Hartford, CT (EV Solo)/10.19.13 Brooklyn/10.25.13 Hartford
"Becoming a Bruce fan is like hitting puberty as a musical fan. It's inevitable." - dcfaithful
I don't know. I really think they should send them to our mailboxes today and charge our credit/de bit cards right away. But if the status for many European orders is: "Received for Processing. Pre-Order - Ships on or before April 11, 2011" then I just don't know. If I remember correctly they said that a link for the bonus tracks will be sent by e-mail on release date that is 03/29/11. Has the release date been postponed to 04/11/11 or the date the box is sent out? Not in my opinion.
they dont have this type of words in thir vocabulary
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
i give u a quiz:
how you know when politics say lies?
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
i give u a quiz:
how you know when politics say lies?
I don't know. Each time they open their mouths? :P
EXACTLY.........
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
but hey its 12 days, I can live with that...I'd rather not have to re order but if I have to I have to. Its a little galling that people around the world are receiving theirs, and I presently have no idea whats happening to mine, but even so, its 12 days. I can definitely wait.
but hey its 12 days, I can live with that...I'd rather not have to re order but if I have to I have to. Its a little galling that people around the world are receiving theirs, and I presently have no idea whats happening to mine, but even so, its 12 days. I can definitely wait.
its not the waiting the problem..we learn to wait..we are the 4-8 weeks international fans,,we know.we always wait no problem..its sony service .is the bullshit and the lies..Sony will cancel our orders,for make us re order in higher price..an d before that,we will sent us mail,we lost your address,,etc bullshit...
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
but hey its 12 days, I can live with that...I'd rather not have to re order but if I have to I have to. Its a little galling that people around the world are receiving theirs, and I presently have no idea whats happening to mine, but even so, its 12 days. I can definitely wait.
its not the waiting the problem..we learn to wait..we are the 4-8 weeks international fans,,we know.we always wait no problem..its sony service .is the bullshit and the lies..Sony will cancel our orders,for make us re order in higher price..an d before that,we will sent us mail,we lost your address,,etc bullshit...
I guess Im relaxed about that too Dimi because i paid the full whack anyway....
I understand the gripes, of course, but to me its just a delay, and a delay i can live with.
some kind of annoucnement would be in order and I'm sure that will come when the problem gets sorted
I'm from the Philippines, got my order is processed confirmation March 28. However, it also says "International orders ship via DHL GLOBALMAIL and can take up to 4-8 weeks for
delivery". I have to wait another 2 months to receive my order. However, I am used to it. All my purchases takes 4-8 weeks. They are lucky, that they are my favorite band!
good for you, hope you get it sooner than that.
i am in asia also and i got the "on or before 11 april" standard reply. here's hoping it's not another 4 - 8 weeks after they finally say it's shipped before i get it and that's provided they don't push it back even further come 11 april. heck, i may actually get this just before the annual single.... woo hoo!!!..... :roll: :roll: :roll:
i guess i should have known when 10C said sony was shipping as they can do it cheaper, which = longer wait time and no coordination / idea. :roll:
but hey its 12 days, I can live with that...I'd rather not have to re order but if I have to I have to. Its a little galling that people around the world are receiving theirs, and I presently have no idea whats happening to mine, but even so, its 12 days. I can definitely wait.
its not the waiting the problem..we learn to wait..we are the 4-8 weeks international fans,,we know.we always wait no problem..its sony service .is the bullshit and the lies..Sony will cancel our orders,for make us re order in higher price..an d before that,we will sent us mail,we lost your address,,etc bullshit...
I guess Im relaxed about that too Dimi because i paid the full whack anyway....
I understand the gripes, of course, but to me its just a delay, and a delay i can live with.
some kind of annoucnement would be in order and I'm sure that will come when the problem gets sorted
i know Paul..in the end of the day this isnt of the important things in life but its really sad that so big companies have no respect to customers and from the othe rhand there is a small business like kufala that have the best service..
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
i know Paul..in the end of the day this isnt of the important things in life but its really sad that so big companies have no respect to customers and from the othe rhand there is a small business like kufala that have the best service..
Go on Dimitri, explain to our friends what the word "kufala" means in Greek.
Athens 2006 / Milton Keynes 2014 / London 1&2 2022 / Seattle 1&2 2024 / Dublin 2024 / Manchester 2024 / New Orleans 2025
I haven't heard crap about mine, so I guess that is a good thing meaning it wasn't cancelled???
But on the bad side, I haven't gotten any shipping confirmation yet either.
But I agree, that we should at least get our downloads today!
1998: Noblesville, IN 08-17
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Comments
i fully realise what is happening is not entirely within the control of 10C but surely this partner they have picked to help them ultimately help fans and consumers get a PJ product cheaper and more effectively, is going pear shaped - and this is the first day of release of the reissues...or what is date supposed to be now? 29/3 or 11/4 or ???
so come on 10C, help us out here - tell us what is going on please!!
yup i agree but what i want to know is if they were sent then the issue is purely a shipping one? or has MyPlay's database crashed and the addresses are wrong and they can't work out where to ship the stuff? or are things just "stuck in the system", as i was told (that's helpful information.... :roll: )
even if MyPlay says, sorry we TOTALLY screwed up, can you all please order again and we will have them sent out by x date would be better than silence or non-sensical responses and cancellation or orders. they'd still have A LOT of pissed off fans but at least we'd know where we stand. i wouldn't even DREAM of getting free shipping or some sort of compensation for this cock up as clearly basic customer service seems to be beyond them.
The reason given: "There were problems with your address so we canceled your order. If you're still interested, you'll have to preorder again."
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
Bastards. :evil:
They just don't have the balls to admit they made a mistake when they forgot to add the VAT on the first day of the pre-order and now they are apparently canceling the European pre-orders that were made before they added the VAT.
They are a bunch of liars saying that there were problems with the address. How could it be any easier to ship the box to the same address if you would order again :? ?
Mine has not been cancelled and I made the order after they added the VAT to the price. As dimitris suggested you can check your mailbox and search for the mail with the subject: "Pearl Jam Store Order Receipt for Order..." and was sent from: Pearl Jam Store Customer Service. If you have a search feature in your mail try that and then in the mail you can click the link to see the status of the order. Mine says: "Received for Processing. Pre-Order - Ships on or before April 11, 2011" :(
http://www.youtube.com/watch?v=GfPg5LjGYz8
Especially since (after the first mail they sent) I replied, saying that I found it weird there was a problem.
And I gave them (again) my address. :?
They DID receive my answer, I'd rather they say: "we made a mistake, concerning the VAT".
I would have been disappointed, but, at least, they would have been honest.
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
"Becoming a Bruce fan is like hitting puberty as a musical fan. It's inevitable." - dcfaithful
I don't know. I really think they should send them to our mailboxes today and charge our credit/de bit cards right away. But if the status for many European orders is: "Received for Processing. Pre-Order - Ships on or before April 11, 2011" then I just don't know. If I remember correctly they said that a link for the bonus tracks will be sent by e-mail on release date that is 03/29/11. Has the release date been postponed to 04/11/11 or the date the box is sent out? Not in my opinion.
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
how you know when politics say lies?
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
Wonder what the reason is they can't get these CD's to us on the day of... :?
I don't know. Each time they open their mouths? :P
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
but hey its 12 days, I can live with that...I'd rather not have to re order but if I have to I have to. Its a little galling that people around the world are receiving theirs, and I presently have no idea whats happening to mine, but even so, its 12 days. I can definitely wait.
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
I guess Im relaxed about that too Dimi because i paid the full whack anyway....
I understand the gripes, of course, but to me its just a delay, and a delay i can live with.
some kind of annoucnement would be in order and I'm sure that will come when the problem gets sorted
i guess for some of us, the *REAL* release date of the super delayed box is "on or before 11/4".
meanwhile, back at the ranch, we gaze into the distance for something, anything of real substance and believability from sony or 10C....
*tumbleweeds roll by*
Yeah, I hope we all get it soon.
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
But on the bad side, I haven't gotten any shipping confirmation yet either.
But I agree, that we should at least get our downloads today!