This is what I was NOT wanting to see in my inbox:
I contacted Sony re: my non-US order of the box set as I have not received the shipping email and as I have been seeing some of these already go out to non-US locations. This is what they told me:
"I am sorry to inform you that your order seems to be stuck in our system. I have forwarded the issue to the concerned department for a review. Unfortunately, while my goal is to answer every question promptly, I will need to escalate your concern for additional information. This will delay my ability to respond. I will get back to you as quickly as I can."
I checked back to my credit card statement and noticed that they have not charged me for the order - strange as I did get the order confirmation and an order number. I suspect this is what they mean by "stuck in the system". Has anyone had a similar issue? How did you resolve it? I would reorder again if they can assure me I won't get charged twice but either way this is now looking like I WON'T be getting this "on or before 29/3". :evil: :evil: :evil: :? :?
They charge when they ship not before unless you use pay pall.
I knew who I was before other people started telling me who I was. J.Joplin
Thank you for this review! I neither have Vs. nor Vitalogy on vinyl and thought about getting older copies, but now I'm quite sure I'll be going for the re-issues (they are more affordable also ... strangely enough)
Collectors won't care for reissues. It's nice there are some differences between reissues and original pressings. Collectors with old gear will get the "original" sounds people had back in 93.
Original pressings cost way more because they are really hard to find either sealed or in good conditions.
I am all about sound, not so much of a collector. It's really a matter of taste. Do you prefer Ales or Laggers? Cotton or Silk? Nobody hears the same sound like the next person.
If you only care about sound like me and is not looking for a "vintage" experience... go for the reissues.
If you want the real deal from back the day (the time travel thing) ... save the cash for the originals and good hunting.
In my opinion they are fantastic. Same league as the Vs. and Vitalogy I have in my hands now.
The copy of the original Ten I have is in a VERY BAD condition. It would have to get really better to be considered horrible. HAHAHAHAHAHA So I can't put it up against the reissue. Not fair.
Always remember, people hear differently. This is MY OPINION, based on my gear, my room and my ears. You might have a totally different experience.
For example, as silly as it sounds, my hearing changes from a day to another. Depends on a lot of stuff. My best hearing experience is with very easy temperature environment, just showered and very little light around me. HAHAHAHA for me it's like I am on the other side of the glass in a studio and PJ is right there playing.
This is what I was NOT wanting to see in my inbox:
I contacted Sony re: my non-US order of the box set as I have not received the shipping email and as I have been seeing some of these already go out to non-US locations. This is what they told me:
"I am sorry to inform you that your order seems to be stuck in our system. I have forwarded the issue to the concerned department for a review. Unfortunately, while my goal is to answer every question promptly, I will need to escalate your concern for additional information. This will delay my ability to respond. I will get back to you as quickly as I can."
I checked back to my credit card statement and noticed that they have not charged me for the order - strange as I did get the order confirmation and an order number. I suspect this is what they mean by "stuck in the system". Has anyone had a similar issue? How did you resolve it? I would reorder again if they can assure me I won't get charged twice but either way this is now looking like I WON'T be getting this "on or before 29/3". :evil: :evil: :evil: :? :?
They charge when they ship not before unless you use pay pall.
Ok well that's a relief but the plot thickens also as it means it's not a credit card issue - will update once I hear back from Sony.
To the other posted - no I don't live in Europe but here's hoping your order got through without any issues.
This is what I was NOT wanting to see in my inbox:
I contacted Sony re: my non-US order of the box set as I have not received the shipping email and as I have been seeing some of these already go out to non-US locations. This is what they told me:
"I am sorry to inform you that your order seems to be stuck in our system. I have forwarded the issue to the concerned department for a review. Unfortunately, while my goal is to answer every question promptly, I will need to escalate your concern for additional information. This will delay my ability to respond. I will get back to you as quickly as I can."
I checked back to my credit card statement and noticed that they have not charged me for the order - strange as I did get the order confirmation and an order number. I suspect this is what they mean by "stuck in the system". Has anyone had a similar issue? How did you resolve it? I would reorder again if they can assure me I won't get charged twice but either way this is now looking like I WON'T be getting this "on or before 29/3". :evil: :evil: :evil: :? :?
Just got the same reply... 2 mins ago... Oh well...
I've not been charged for the full amount yet... They charged me for 1 Euro when I placed the order a couple of months ago... My Play Direct from the United Kingdom... If this is coming from Royal Mail, it may be a while :roll:
This is what I was NOT wanting to see in my inbox:
I contacted Sony re: my non-US order of the box set as I have not received the shipping email and as I have been seeing some of these already go out to non-US locations. This is what they told me:
"I am sorry to inform you that your order seems to be stuck in our system. I have forwarded the issue to the concerned department for a review. Unfortunately, while my goal is to answer every question promptly, I will need to escalate your concern for additional information. This will delay my ability to respond. I will get back to you as quickly as I can."
I checked back to my credit card statement and noticed that they have not charged me for the order - strange as I did get the order confirmation and an order number. I suspect this is what they mean by "stuck in the system". Has anyone had a similar issue? How did you resolve it? I would reorder again if they can assure me I won't get charged twice but either way this is now looking like I WON'T be getting this "on or before 29/3". :evil: :evil: :evil: :? :?
Just got the same reply... 2 mins ago... Oh well...
I've not been charged for the full amount yet... They charged me for 1 Euro when I placed the order a couple of months ago... My Play Direct from the United Kingdom... If this is coming from Royal Mail, it may be a while :roll:
I feel your pain. I want to reserve my judgement on the situation until Sony comes back with a more solid explanation of what's going on but suffice to say it seems this isn't an isolated incident affecting me only. I don't mind the waiting but if I am told I'd get it on day x, I kinda would like to see that happen.
For what it's worth I didn't experience the same issue with the Tex box that 10C shipped - so in defense of 10C, they were more on top of it than what Son'y appears to be, in my experience.
I feel your pain. I want to reserve my judgement on the situation until Sony comes back with a more solid explanation of what's going on but suffice to say it seems this isn't an isolated incident affecting me only. I don't mind the waiting but if I am told I'd get it on day x, I kinda would like to see that happen.
For what it's worth I didn't experience the same issue with the Tex box that 10C shipped - so in defense of 10C, they were more on top of it than what Son'y appears to be, in my experience.
I hear ya...
I had problems with 10C for the Ten box, because they sent it UPS and it went through customs... It was the first time that happened, and huge extra costs were required, and I was not able to pay them...
When they sent me the orange AMES book, that was more expensive, it had gone through USPS and customs never got it...
The problem here is that, because as a record release they try to get box sets on the day of release they have to use a courier service (UPS) to guarantee that. So they stopped international orders because customs checked them and gave them to a third party, that really doesn't care as much, but ensures that there will be no trouble with customs since it's inside the E.U. (in my case)...
Finally just got an email stating that my order has been processed and will ship within 1 business day. It also says it will take 5-8 days average for delivery. Assuming it ships tomorrow, that means I might not get it (in PA) until the following week. Wow, that's disappointing.
just got my shipping email from 10c for super deluxe
also got shipping email today.
Dallas TX 10/17/00
Oklahoma City 4/3/03
Dallas TX 6/9/03
Memphis TN 6/20/09 (Eddie)
Kansas City MO 4/3/10
Little Rock AR 8/28/10 (Eddie, WM3 rally)
St Louis MO 7/1/11 (Eddie)
Dallas TX 11/15/12 (Eddie)
Tulsa OK 11/18/12 (Eddie)
Tulsa OK 11/19/12 (Eddie)
Dallas TX 11/15/13
Oklahoma City 11/16/13 Tulsa OK 10/8/14 St Louis MO 9/18/22 Oklahoma City 9/20/22 Ft Worth TX 9/13/23 Ft Worth TX 9/15/23
Finally just got an email stating that my order has been processed and will ship within 1 business day. It also says it will take 5-8 days average for delivery. Assuming it ships tomorrow, that means I might not get it (in PA) until the following week. Wow, that's disappointing.
Yup, just got mine too. It is a little disappointing that we have to wait simply because we're loyal fans.
as it seems,after Universal LIARS,we will get Sony LIARS now...awesome..
i hope ill get the box before i travel for pj20
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
God, just heard a bit of Hold On acoustic on Legacy Records pod. Wow, this is a mindblowing version of one of my all-time fave gems, just stunning.
Chorzów 2007, Berlin 2009, Berlin 2010
AMSTERDAM 2012, BERLIN 2012 !!!
0
StevieG73
Dublin, Ireland and New Brunswick, Canada Posts: 453
Have any other Canadians that ordered the super deluxe get their shipping email? I'm so happy about the 4 to 8 week for delivery sentence and the cherry on top is the 'there are no tracking numbers for international orders'...Ahhh, it's the LOXL episode again and I'm not fond of re-runs.
2000 = Montreal
2003 = Montreal
2005 = Halifax, St. John's Night 1 2008 = NYC Night 1, 2010 = Boston
2011 = EV - Boston, PJ20 Night 1&2, Toronto 2012 = EV - Orlando Night 1&2 2013 = Chicago, Worcester Night 1 2016 = Boston '16
i got my email as well. I expect the package to arrive on Wednesday.
So it's a day late, big fuckin' whoop.
I'm not complaining.
RC, SoDak 1998 - KC 2000 - Council Bluffs IA 2003 - Fargo ND 2003 - St. Paul MN 2003 - Alpine Valley 2003 - St Louis MO 2004 - Kissimmee FLA 2004 - Winnipeg 2005 - Thunder Bay 2005 - Chicago 2006 - Grand Rapids MI 2006 - Denver CO 2006 - Lollapalooza 2007 - Bonnaroo 2008 - Austin City Limits 2009 - Los Angeles 2009 - KC 2010 - St Louis MO 2010 - PJ20 Night 1 - PJ20 Night 2
Have any other Canadians that ordered the super deluxe get their shipping email? I'm so happy about the 4 to 8 week for delivery sentence and the cherry on top is the 'there are no tracking numbers for international orders'...Ahhh, it's the LOXNoL episode again and I'm not fond of re-runs.
Absolutely pathetic. Shipping is 25% higher than for Ten which took 4 shipping days, and we're going to have to wait in Canada 4-8 weeks (which is typically a little more than 5 weeks ). I'm seriously fed up of being treated like this by the club. I mean people in other countries all over world the are already receiving it, and their immediate neighbours are just now getting ship notices with comments that we're getting the usual shipping shaft. Why do I even bother supporting these goofs!!! Maybe from now on I'll just steal the music from online sources rather than paying for it through the club.
I'll take this back only if I find out that the e-mail is wrong and the usual form e-mail, but somehow I doubt that's the case.
1993-08-12 - Edmonton, AB, Convention Centre
2003-05-30 - Vancouver, BC, General Motors Place
2005-09-04 - Calgary, AB, Pengrowth Saddledome
2005-09-05 - Edmonton, AB, Rexall Place
2009-08-08 - Calgary, AB, Canada Olympic Park
2009-09-21 - Seattle, WA, Key Arena
2009-09-22 - Seattle, WA, Key Arena
2011-09-23 - Edmonton, AB, Rexall Place
2013-11-30 - Spokane, WA, Spokane Arena
Hey, bone. You have the power. Suggestion: write a letter to TC and explain the situation and your thoughts. Don´t just post it like this in the threads.
Remember all they did say was that it would be shipped by street date. Never did they say you would have in your hands by this date, and if they ever mentioned it, i am sure they said they would try their best. You pushed the "buy" and "submit" buttons, and I am sure they did not force you. It´s your money and you can take the business elsewhere, unless you ordered the box set, of course. Again, contact them and if they don´t answer back in a manner that would please you, or don´t answer at all, you´ll get the idea what kind of business this is.
I hope you receive it quickly, but be patient. I have to wait until july to buy it.
Hey, bone. You have the power. Suggestion: write a letter to TC and explain the situation and your thoughts. Don´t just post it like this in the threads.
Remember all they did say was that it would be shipped by street date. Never did they say you would have in your hands by this date, and if they ever mentioned it, i am sure they said they would try their best. You pushed the "buy" and "submit" buttons, and I am sure they did not force you. It´s your money and you can take the business elsewhere, unless you ordered the box set, of course. Again, contact them and if they don´t answer back in a manner that would please you, or don´t answer at all, you´ll get the idea what kind of business this is.
I hope you receive it quickly, but be patient. I have to wait until july to buy it.
You know it will be a form e-mail anyways. It's just annoying that they use DHL which takes five weeks as it travels by boat to Australia, then to the UK then to Canada, when it would cost the same through UPS with guaranteed 3-4 delivery (with tracking) by taking a direct 1000 mile route from the Seattle warehouse to Edmonton .
1993-08-12 - Edmonton, AB, Convention Centre
2003-05-30 - Vancouver, BC, General Motors Place
2005-09-04 - Calgary, AB, Pengrowth Saddledome
2005-09-05 - Edmonton, AB, Rexall Place
2009-08-08 - Calgary, AB, Canada Olympic Park
2009-09-21 - Seattle, WA, Key Arena
2009-09-22 - Seattle, WA, Key Arena
2011-09-23 - Edmonton, AB, Rexall Place
2013-11-30 - Spokane, WA, Spokane Arena
Comments
AMSTERDAM 2012, BERLIN 2012 !!!
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
Collectors won't care for reissues. It's nice there are some differences between reissues and original pressings. Collectors with old gear will get the "original" sounds people had back in 93.
Original pressings cost way more because they are really hard to find either sealed or in good conditions.
I am all about sound, not so much of a collector. It's really a matter of taste. Do you prefer Ales or Laggers? Cotton or Silk? Nobody hears the same sound like the next person.
If you only care about sound like me and is not looking for a "vintage" experience... go for the reissues.
If you want the real deal from back the day (the time travel thing) ... save the cash for the originals and good hunting.
In my opinion they are fantastic. Same league as the Vs. and Vitalogy I have in my hands now.
The copy of the original Ten I have is in a VERY BAD condition. It would have to get really better to be considered horrible. HAHAHAHAHAHA So I can't put it up against the reissue. Not fair.
Always remember, people hear differently. This is MY OPINION, based on my gear, my room and my ears. You might have a totally different experience.
For example, as silly as it sounds, my hearing changes from a day to another. Depends on a lot of stuff. My best hearing experience is with very easy temperature environment, just showered and very little light around me. HAHAHAHA for me it's like I am on the other side of the glass in a studio and PJ is right there playing.
Call me crazy, but I love it.
Ok well that's a relief but the plot thickens also as it means it's not a credit card issue - will update once I hear back from Sony.
To the other posted - no I don't live in Europe but here's hoping your order got through without any issues.
Sucks to be us...
Confirmation e-mail received at the time said it would ship 'on or before 29 March'.
Fingers crossed.
Same.
So I assume my account will be charged on monday or the following days, and it'll be sent off to me then. So far so good, we'll see on the 29th.
Just got the same reply... 2 mins ago... Oh well...
I've not been charged for the full amount yet... They charged me for 1 Euro when I placed the order a couple of months ago... My Play Direct from the United Kingdom... If this is coming from Royal Mail, it may be a while :roll:
I feel your pain. I want to reserve my judgement on the situation until Sony comes back with a more solid explanation of what's going on but suffice to say it seems this isn't an isolated incident affecting me only. I don't mind the waiting but if I am told I'd get it on day x, I kinda would like to see that happen.
For what it's worth I didn't experience the same issue with the Tex box that 10C shipped - so in defense of 10C, they were more on top of it than what Son'y appears to be, in my experience.
I hear ya...
I had problems with 10C for the Ten box, because they sent it UPS and it went through customs... It was the first time that happened, and huge extra costs were required, and I was not able to pay them...
When they sent me the orange AMES book, that was more expensive, it had gone through USPS and customs never got it...
The problem here is that, because as a record release they try to get box sets on the day of release they have to use a courier service (UPS) to guarantee that. So they stopped international orders because customs checked them and gave them to a third party, that really doesn't care as much, but ensures that there will be no trouble with customs since it's inside the E.U. (in my case)...
also got shipping email today.
Oklahoma City 4/3/03
Dallas TX 6/9/03
Memphis TN 6/20/09 (Eddie)
Kansas City MO 4/3/10
Little Rock AR 8/28/10 (Eddie, WM3 rally)
St Louis MO 7/1/11 (Eddie)
Dallas TX 11/15/12 (Eddie)
Tulsa OK 11/18/12 (Eddie)
Tulsa OK 11/19/12 (Eddie)
Dallas TX 11/15/13
Oklahoma City 11/16/13
Tulsa OK 10/8/14
St Louis MO 9/18/22
Oklahoma City 9/20/22
Ft Worth TX 9/13/23
Ft Worth TX 9/15/23
Yup, just got mine too. It is a little disappointing that we have to wait simply because we're loyal fans.
i hope ill get the box before i travel for pj20
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
+1
Still waiting for Sony's confirmation. :(
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
AMSTERDAM 2012, BERLIN 2012 !!!
2008 = NYC Night 1,
2010 = Boston
2012 = EV - Orlando Night 1&2
2013 = Chicago, Worcester Night 1
2016 = Boston '16
So it's a day late, big fuckin' whoop.
I'm not complaining.
It just drove you mad?
2006: Camden 1&2, East Ruth 1&2
2008: BONNAROO, MSG1, MSG2, Hartford
2009: Philly 1, 2, 4
2010: Hartford, MSG1, MSG2
2012: Made in America
2013: BK1, BK2, Hartford
2015: Global Citizens
2016: MSG 2 (ISO MSG1)
EV Solo: NJPAC 2008; Tower Theatre, PA 2009; Hartford 2011
I'll take this back only if I find out that the e-mail is wrong and the usual form e-mail, but somehow I doubt that's the case.
2003-05-30 - Vancouver, BC, General Motors Place
2005-09-04 - Calgary, AB, Pengrowth Saddledome
2005-09-05 - Edmonton, AB, Rexall Place
2009-08-08 - Calgary, AB, Canada Olympic Park
2009-09-21 - Seattle, WA, Key Arena
2009-09-22 - Seattle, WA, Key Arena
2011-09-23 - Edmonton, AB, Rexall Place
2013-11-30 - Spokane, WA, Spokane Arena
Remember all they did say was that it would be shipped by street date. Never did they say you would have in your hands by this date, and if they ever mentioned it, i am sure they said they would try their best. You pushed the "buy" and "submit" buttons, and I am sure they did not force you. It´s your money and you can take the business elsewhere, unless you ordered the box set, of course. Again, contact them and if they don´t answer back in a manner that would please you, or don´t answer at all, you´ll get the idea what kind of business this is.
I hope you receive it quickly, but be patient. I have to wait until july to buy it.
You know it will be a form e-mail anyways. It's just annoying that they use DHL which takes five weeks as it travels by boat to Australia, then to the UK then to Canada, when it would cost the same through UPS with guaranteed 3-4 delivery (with tracking) by taking a direct 1000 mile route from the Seattle warehouse to Edmonton .
2003-05-30 - Vancouver, BC, General Motors Place
2005-09-04 - Calgary, AB, Pengrowth Saddledome
2005-09-05 - Edmonton, AB, Rexall Place
2009-08-08 - Calgary, AB, Canada Olympic Park
2009-09-21 - Seattle, WA, Key Arena
2009-09-22 - Seattle, WA, Key Arena
2011-09-23 - Edmonton, AB, Rexall Place
2013-11-30 - Spokane, WA, Spokane Arena