get ready for the first 10c-ticket bitchfest of 2008

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  • mkeen411
    mkeen411 Posts: 103
    keep trying. santa barbara was temp. out of stock then a pair opened up at 11:51. I got charged 3 times but i just got off the phone with ten club. they say if you didn't get a confirmation email you didn't get tickets and the charges will be erased eventually. if you got charged multiple times the extras will be erased as well.
  • lastexit78
    lastexit78 Posts: 618
    Here's a question I would love to have an answer to. Why weren't these shows TenClub only? There are more than enough TenClub members on the west coast to fill these shows. Whatever happened to the days of Fan Club only shows? Now fans like me get to fight with scalpers to get tickets from Ticketmaster? I'm honestly thinking about not even trying on Friday now. The fees on Ticketmaster will be extreme. Were probably looking at $170 a pair compared to the $140 we could have paid today.
    06/22/95, 11/04/95, 11/15/97, 07/16/98, 10/30/99, 10/30/00, 10/31/00, 10/20/01, 10/21/01, 12/08/02, 06/01/03, 06/06/03, 10/25/03, 10/26/03, 09/28/04, 03/18/05, 09/01/05, 07/15/06, 07/16/06, 07/18/06, 07/22/06, 07/23/06, 10/21/06, 10/22/06, 08/28/09, 09/21/09, 09/22/09, 05/20/10, 05/21/10, 10/24/10, 11/26/13, 12/06/13, 06/28/14, 10/26/14, 07/10/18, 08/10/18, 10/02/21, 
  • blondieblue227
    blondieblue227 Va, USA Posts: 4,509
    yes! there's already a thread for this.
    hehehe
    i was about to start one after seeing today's thread topics.
    *~Pearl Jam will be blasted from speakers until morale improves~*

  • slightofjeff
    slightofjeff Posts: 7,762
    Cosmo wrote:
    Remember... The Ten/VHC does not possess the massive resources of a TicketMaster. Their little server was getting hammered big time and it crashed quite a few times on me... several times when I had tickets in hand and the transactions did not complete.
    Anyway... they COULD choose to NOT offer this to us members and spare themselves the hassles of our complaints. I am grateful they choose to deal with our petty bullshit.

    I'm not *really* complaining. I'm glad they offer us a presale, but ... don't sell me there can't be better ways, to quote a great and wise philosopher.

    It's one thing to just have shit sellout quickly on you. It's quite another to have the server keep crashing on your transaction ... or charging your card but not giving you tickets. It shouldn't be this hard. I don't know what the answer is, just that it shouldn't be this difficult.
    everybody wants the most they can possibly get
    for the least they could possibly do
  • Cosmo
    Cosmo Posts: 12,225
    chromiam wrote:
    I would suspect that the bigger hassle they have to deal with is the apparent lack of a server which can handle the demand which ticket sales cause. If the server system could handle the demand, there wouldn't be much of a hassle for the 10C or complaints from its members.
    ...
    Look at the COSTS of having to purchase and maintain the hardware and support of something that is capable of handling an onslaught of buy orders such as this. You have to consider the frequency of these occurances and decide if the cost of a large system justifiable. On a daily basis... how many buy transaction occur on that site? My guess... not a whole lot. Is it worth the costs to have an expensive system in place to handle a handful of transactions per day? Compare the dates where large volume sales occur versus the other days where the activity is low? Is it worth your while to have a high powered system in place 95% of the time?
    ...
    Think of it like this... you have a car that handles your everyday needs. But, every once in a while, you need something like a dump truck to complete a task... maybe twice a year. Is it worth your while to sell your car... buy a dump truck and use that as your every day driver?
    Allen Fieldhouse, home of the 2008 NCAA men's Basketball Champions! Go Jayhawks!
    Hail, Hail!!!
  • ZAPPER
    ZAPPER Posts: 253
    I hope i wasnt charged 5 times for the 5 times the checkout crashed.

    Did everyone who got crashed out of the last page of checkout (CC info) get charged for every single time?

    I will be in deep shit if i was charged 5 times
    Previously known as Elzar
  • MasterFramer
    MasterFramer Posts: 2,268
    Cosmo wrote:
    Remember... The Ten/VHC does not possess the massive resources of a TicketMaster. Their little server was getting hammered big time and it crashed quite a few times on me... several times when I had tickets in hand and the transactions did not complete.
    Anyway... they COULD choose to NOT offer this to us members and spare themselves the hassles of our complaints. I am grateful they choose to deal with our petty bullshit.

    BUT they COULD upgrade their hosting account if they really wanted to.
    10.31.93 / 10.1.94 / 6.24.95 / 11.4.95 / 10.19-20.96 / 7.16.98 / 7.21.98 / 10.31.00 /8.4.01 Nader Rally/ 10.21.01 / 12.8-9.02 / 6.01.03 / 9.1.05 / 7.15-16,18.06 / 7.20.06 / 7.22-23.06 / Lolla 07
  • slightofjeff
    slightofjeff Posts: 7,762
    Cosmo wrote:
    ...

    Think of it like this... you have a car that handles your everyday needs. But, every once in a while, you need something like a dump truck to complete a task... maybe twice a year. Is it worth your while to sell your car... buy a dump truck and use that as your every day driver?

    So what you're saying is, the 10C needs to rent a dump truck?
    everybody wants the most they can possibly get
    for the least they could possibly do
  • MasterFramer
    MasterFramer Posts: 2,268
    ZAPPER wrote:
    I hope i wasnt charged 5 times for the 5 times the checkout crashed.

    Did everyone who got crashed out of the last page of checkout (CC info) get charged for every single time?

    I will be in deep shit if i was charged 5 times

    I tried to buy a poster last year and that happened to me...
    10.31.93 / 10.1.94 / 6.24.95 / 11.4.95 / 10.19-20.96 / 7.16.98 / 7.21.98 / 10.31.00 /8.4.01 Nader Rally/ 10.21.01 / 12.8-9.02 / 6.01.03 / 9.1.05 / 7.15-16,18.06 / 7.20.06 / 7.22-23.06 / Lolla 07
  • slightofjeff
    slightofjeff Posts: 7,762
    ZAPPER wrote:
    I hope i wasnt charged 5 times for the 5 times the checkout crashed.

    Did everyone who got crashed out of the last page of checkout (CC info) get charged for every single time?

    I will be in deep shit if i was charged 5 times

    you can get those charges reversed pretty easily. Just call your bank.
    everybody wants the most they can possibly get
    for the least they could possibly do
  • chromiam
    chromiam Posts: 4,114
    Cosmo wrote:
    ...
    Look at the COSTS of having to purchase and maintain the hardware and support of something that is capable of handling an onslaught of buy orders such as this. You have to consider the frequency of these occurances and decide if the cost of a large system justifiable. On a daily basis... how many buy transaction occur on that site? My guess... not a whole lot. Is it worth the costs to have an expensive system in place to handle a handful of transactions per day? Compare the dates where large volume sales occur versus the other days where the activity is low? Is it worth your while to have a high powered system in place 95% of the time?
    ...
    Think of it like this... you have a car that handles your everyday needs. But, every once in a while, you need something like a dump truck to complete a task... maybe twice a year. Is it worth your while to sell your car... buy a dump truck and use that as your every day driver?

    As others have mentioned, its called outsourcing. You have an outside company handle the days when you are going to have alot of traffic (ticket and poster sales etc). Kinda like going to the rental place and picking up a dump truck when you need it :)
    This is your notice that there is a problem with your signature. Please remove it.

    Admin

    Social awareness does not equal political activism!

    5/23/2011- An utter embarrassment... ticketing failures too many to list.
  • Cosmo
    Cosmo Posts: 12,225
    slightofjeff wrote:
    I'm not *really* complaining. I'm glad they offer us a presale, but ... don't sell me there can't be better ways, to quote a great and wise philosopher.

    It's one thing to just have shit sellout quickly on you. It's quite another to have the server keep crashing on your transaction ... or charging your card but not giving you tickets. It shouldn't be this hard. I don't know what the answer is, just that it shouldn't be this difficult.
    ...
    Oh... there ARE Better ways.
    One solution is to vend out the services to handle large volume transactions on a temporary basis. That is to have TicketMaster... who is quite capable of handling the volume... to take over these types of sale events.
    Allen Fieldhouse, home of the 2008 NCAA men's Basketball Champions! Go Jayhawks!
    Hail, Hail!!!
  • MasterFramer
    MasterFramer Posts: 2,268
    slightofjeff wrote:
    you can get those charges reversed pretty easily. Just call your bank.

    You actually cant... they are holds, not charges. They have to be canceled at the merchant end or they fall off in a few days.
    10.31.93 / 10.1.94 / 6.24.95 / 11.4.95 / 10.19-20.96 / 7.16.98 / 7.21.98 / 10.31.00 /8.4.01 Nader Rally/ 10.21.01 / 12.8-9.02 / 6.01.03 / 9.1.05 / 7.15-16,18.06 / 7.20.06 / 7.22-23.06 / Lolla 07
  • Cosmo
    Cosmo Posts: 12,225
    chromiam wrote:
    As others have mentioned, its called outsourcing. You have an outside company handle the days when you are going to have alot of traffic (ticket and poster sales etc). Kinda like going to the rental place and picking up a dump truck when you need it :)
    ...
    Vendor (outsourcing) services... TicketMaster.
    Allen Fieldhouse, home of the 2008 NCAA men's Basketball Champions! Go Jayhawks!
    Hail, Hail!!!
  • Cosmo
    Cosmo Posts: 12,225
    slightofjeff wrote:
    So what you're saying is, the 10C needs to rent a dump truck?
    ...
    Rent a Dump Truck from TicketMaster... pass on the additional costs of outsourcing (Renting the Dump Truck) to us and have TicketMaster add on their usual additional costs.
    That is one solution.
    Allen Fieldhouse, home of the 2008 NCAA men's Basketball Champions! Go Jayhawks!
    Hail, Hail!!!
  • chromiam
    chromiam Posts: 4,114
    Cosmo wrote:
    ...
    Vendor (outsourcing) services... TicketMaster.

    I have no problem with that..... but don't try to tell me that people shouldn't be aggravated and frustrated at a system which hasn't reliably worked from the beginning.
    This is your notice that there is a problem with your signature. Please remove it.

    Admin

    Social awareness does not equal political activism!

    5/23/2011- An utter embarrassment... ticketing failures too many to list.
  • bacchanal
    bacchanal Posts: 149
    MY WORK SUX!!!!! they wont let me enable cookies.......damnit!!!!!
    oh well have to wait until tonight!!! so please leave me 2 for SD!!!
    hehehehe
  • slightofjeff
    slightofjeff Posts: 7,762
    Cosmo wrote:
    ...
    Oh... there ARE Better ways.
    One solution is to vend out the services to handle large volume transactions on a temporary basis. That is to have TicketMaster... who is quite capable of handling the volume... to take over these types of sale events.

    Or just let us send in our damn notecards and money orders like in '03 ... it might have been arcane and goofy, but at least you had a human processing your order, instead of a server that apparently hates me. ;)
    everybody wants the most they can possibly get
    for the least they could possibly do
  • slightofjeff
    slightofjeff Posts: 7,762
    MasterFramer wrote:
    You actually cant... they are holds, not charges. They have to be canceled at the merchant end or they fall off in a few days.

    Either way, we're cool. Mine is actually my debit card thru Bank of America. They'll remove any transaction I ask them to, then investigate for fraud. The 10c better not hope I opt for THAT option. Bwaaaaa!!!!
    everybody wants the most they can possibly get
    for the least they could possibly do
  • MasterFramer
    MasterFramer Posts: 2,268
    slightofjeff wrote:
    Either way, we're cool. Mine is actually my debit card thru Bank of America. They'll remove any transaction I ask them to, then investigate for fraud. The 10c better not hope I opt for THAT option. Bwaaaaa!!!!

    :D

    OR the tenclub could stop using a friend of the bands for the backend of their site... just a thought
    10.31.93 / 10.1.94 / 6.24.95 / 11.4.95 / 10.19-20.96 / 7.16.98 / 7.21.98 / 10.31.00 /8.4.01 Nader Rally/ 10.21.01 / 12.8-9.02 / 6.01.03 / 9.1.05 / 7.15-16,18.06 / 7.20.06 / 7.22-23.06 / Lolla 07

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