Ticketmaster, Tay Tay and chasing phantoms

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  • demetrios
    demetrios Posts: 98,243


  • on2legs
    on2legs Posts: 16,049
    Nothing will change.  Ticketmaster will end up giving us codes to redeem for free tickets to lame shows to pretend like they were punished.  
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  • CarryTheZero
    CarryTheZero Posts: 3,543
    Curious how many verified codes were sent out. If they have no inventory left or at least small amounts, seems like they over estimated how many invite codes to send out, which came with a 6 ticket max. Too many codes for a show and everyone snagging upwards of 6 tickets leads to a sellout.

    Also, stagger the on sale dates by region or in show batches of 3-4 cities per day. A whole lot less traffic on that site and no crashes possibly.
  • Poncier
    Poncier Posts: 17,994
    CarryTheZero said:
     

    Also, stagger the on sale dates by region or in show batches of 3-4 cities per day. A whole lot less traffic on that site and no crashes possibly.
    This part is so obvious and simple it's mind-boggling that TM didn't go that route.
    There'd still have been lots of upset folks shut out, but the server issues would have been largely avoided.
    This weekend we rock Portland
  • GB281198
    GB281198 Virginia Posts: 645
    The sad thing is this could all be prevented if the artist wanted to stop it. Went to a Bruce show about ten years ago that was credit card entry only that I got great seats for. They put my card in a handheld device at the gate that printed out my tickets. This eliminates the scalpers and helps the fans but sadly that's not what they're interested in doing.
  • PureandEasy
    PureandEasy Posts: 5,818
    BRONDO said:
    my boss is not a scalper, but knew her concert tixs would be in high demand, he bought 2 for tampa 4 for pitt and 6 for cincy. It wasnt just the professional scalpers and bots.  
    and she was able to purchase all of those through TM presale?  That should not be allowed.  They know the demand for these tix would be incredibly high, should have been some limit on how many tickets you can purchase at one time or on one CC.  It's a mess, honestly, I will not go through TM for PJ tickets ever again.  If I don't win the lottery for fan club tickets, I will hope one of my friends does.  
    Don't come closer or I'll have to go
  • Zod
    Zod Posts: 10,939
    GB281198 said:
    The sad thing is this could all be prevented if the artist wanted to stop it. Went to a Bruce show about ten years ago that was credit card entry only that I got great seats for. They put my card in a handheld device at the gate that printed out my tickets. This eliminates the scalpers and helps the fans but sadly that's not what they're interested in doing.

    I forgot about that.   I think it was ticketless.  I remember U2 used it when I saw them in 2015 (at least for the fan club tickets).

    I think one of the issues is fans complain they can't sell tickets they aren't going to use.   Personally, I think I've been 3 or 4 hundred bigger concerts in the last 40 years.   I've eaten tickets to an everclear show, foo fighters show, and a judas priest show, all because of last minute illness.  It's not a bad ratio.   I ate the tickets anyways because it was a game time decision to not go.  I'd gladly give up the ability to sell and make tickets transferrable, if it meant cutting out scalpers.
  • Lost In Ohio
    Lost In Ohio Posts: 7,273
    Nobody ever mentions how season ticket holders sometimes get their own presales. If I'm a season ticket holder for whatever NFL team and Taylor Swift is coming, I'd be real tempted to resist the urge of scalping my Taylor Swift presale tickets for a few years worth of NFL tickets.

    And there's thousands of others just at one stadium thinking the same thing.

    People also need to realize that "Verified Fan" means somewhere between fuckall and jackshit. No, they're not gonna run mom and dad through 20 questions to "verify if someone is an actual fan."

    A lotto would have helped, as would have not allowing transfers of tickets.

    There's probably 20 things Taylor and her team could have done different, but at the end of the day, is it any sweat off her back if little Susie can't go because mom can't pay $20,000 per ticket to have them under the tree like she promised?

    Oh and sharing your tips on TikTok? Lesson learned.
    Presidential Advice from President-Elect Mike McCready: "Are you getting something out of this all encompassing trip?"
  • Tim Simmons
    Tim Simmons Posts: 10,160
    I think the reality is Taylor Swift is too popular to tour. Demand is too high. She would have to play 5-25 shows in cities (depending on the market) to meet demand. 

    Ticketmaster sucks. But the biggest blame is that I don’t know if we’ve had an artist this massive before and we don’t have a touring infrastructure to handle the demand. 
  • Tim Simmons
    Tim Simmons Posts: 10,160
    To be clear. Yes I know she COULD play that many shows, but then that’s a year of her life. Probably 2 after international. You can’t demand that. 
  • Lost In Ohio
    Lost In Ohio Posts: 7,273
    Tim Simmons said:
    I think the reality is Taylor Swift is too popular to tour. Demand is too high. She would have to play 5-25 shows in cities (depending on the market) to meet demand. 

    Ticketmaster sucks. But the biggest blame is that I don’t know if we’ve had an artist this massive before and we don’t have a touring infrastructure to handle the demand. 

    I'm sure her lack of Sunday-Thursday shows didn't help.

    I wouldn't be surprised if fans travel, especially as the tour hits summer.

    Basically the only thing working in her favor is the generic setlists each night. She won't have people chasing white whales to finish a certain album.
    Presidential Advice from President-Elect Mike McCready: "Are you getting something out of this all encompassing trip?"
  • demetrios
    demetrios Posts: 98,243
    https://business.ticketmaster.com/business-solutions/taylor-swift-the-eras-tour-onsale-explained/
  • Lerxst1992
    Lerxst1992 Posts: 8,341
    TM says this was a bot attack. This is what happens in modern times. If TM is so evil, maybe artists should front the tour production costs and sell direct to consumer so there is no bag man to blame. Swift should get credit for scheduling a full tour featuring multiple dates in the big cities. The demand for her tickets is incredible. Some fans think Bruce should also get some heat for wanting market value? 

    With so many ticket requests, in any industry, prices will skyrocket. Not every artist is willing to leave millions of dollars behind like PJ. But other artists play full tours on a semi regular basis, at least fans have a chance to see Swift near their home towns.  That comes with cost. That is a huge trade off to the piecemeal small town tours we see here, which can overwhelm small city logistics and leave fans stranded hundreds of miles from home, when hotels are over booked for hundreds of miles. That is also angering, and extremely dangerous to the consumer.
  • Imcoffeegirl
    Imcoffeegirl Posts: 384
    demetrios said:


    Nearly twenty years ago PJ addressed this, and it's STILL going on. I will never understand how Ticketmaster, which is clearly a monopoly, is still getting away with this. 
  • Zod
    Zod Posts: 10,939
    I agree on the getting away part, but I also remember what it was like before the gobbled up the remaining ticketing companies, especially in the online era.  Back in the day TM was the only one that had a website that didn't crash.   Most of the smaller TM companies that had access to older venues or in states/provinces that didn't use TM, they would always buck, crash, and result in a mess.

    I absolutely agree TM is a monopoly and should be broken up.  Will it make concerts more affordable? probably not.  Will it make easier to get tickets to hot demand shows? probably not.  Will it end platinum seating? probably not.

  • StardogChamp79
    StardogChamp79 Posts: 1,207

    Alpine Valley Music Theatre East Troy, Wisconsin (September 03, 2011); Alpine Valley Music Theatre East Troy, Wisconsin (September 04, 2011); Deluna Fest Pensacola, FL (September 21, 2012); Wrigley Field (July 19, 2013); Milwaukee, WI (October 20, 2014); Wrigley Field I (August 20, 2016); Wrigley Field II (August 22, 2016); Home Shows Seattle Night 1 (August 08, 2018); Home Shows Seattle Night 2 (August 10, 2018); Ohana Festival Dana Point (September 27th - 29th, 2019); Apollo Theater (September 10, 2022); Madison Square Garden (September 11, 2022), Bourbon & Beyond Louisville (September 17th, 2022); Las Vegas (May 16th, 2024); Las Vegas (May 18th, 2024).
  • GB281198
    GB281198 Virginia Posts: 645

  • YourDirtisMyfood
    YourDirtisMyfood Boston Posts: 4,668
    I wouldn't be surprised if 60 Minutes does a story on this issue with TM in the next few months since Taylor is going on tour for the first time in 5 years this summer and this is the type of investigative piece that they would like to showcase.  I'd be curious to see how the bots work in great detail.
  • Sarava
    Sarava Naperville, IL Posts: 2,061
    edited November 2022
    My wife has a presale code for Garth Brooks in Vegas for tomorrow. She has a timeslot of 4pm-5pm. I dont remember them doing time slots the last time I did a verified sale. So I think there's progress in them trying to break up the globs of people coming all at once.

    And lets be honest. Taylor Swift is about as popular as any artist in the world. The issues with her fans probably wouldn't be an issue for just about any other artist.
  • YourDirtisMyfood
    YourDirtisMyfood Boston Posts: 4,668
    Sarava said:
    My wife has a presale code for Garth Brooks in Vegas for tomorrow. She has a timeslot of 4pm-5pm. I dont remember them doing time slots the last time I did a verified sale. So I think there's progress in them trying to break up the globs of people coming all at once.

    And lets be honest. Taylor Swift is about as popular as any artist in the world. The issues with her fans probably wouldn't be an issue for just about any other artist.
    Nah, the truth is TS is in a completely different league then probably anyone else right now.  This isn't like getting tickets to Aerosmith or Green Day.  Taylor is a pop-culture experience, not much different then seeing Michael Jackson in the 80s.  Not saying TS is more or less popular at either peaks with Michael, but she truly is a pop-culture icon that transcends all music genres.

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