Ohana Festival Update

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  • mrussel1
    mrussel1 Posts: 30,879
    kasedoug said:
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    So, is anyone else having problems with all aspects of Front Gate?  I can't register my wristbands and I haven't received the shuttle passes for Saturday.  Their website keeps giving me 404 errors and their phone numbers point me to the website.  Also, their email addresses don't work.  Any clues how to break through?
    I had issues with my SHN tickets and sent an e-mail to order-support@frontgatetickets.com.  I heard back a few days later and my issue was resolved.  It seems once they respond to your initial reach-out e-mail (and there is a person assigned to your case), follow-up e-mails are responded to very quickly.
    I'm confused by this.  I'm buying wristbands in person on Friday. Is there something that needs to be done to activate them?

    Okay thanks.  So if I am buying wristbands, does the person who bought them have to activate them, or should I?  Anyone been through this before?  I tried to call the phone number and of course.. "phone support is not available at this time"...
    You should activate it since you’ll be using that wristband.
    So yo don't think the wristband is tied to the person that purchased that specific band?  
  • lmckenney24
    lmckenney24 Posts: 2,100
    edited September 2021
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    So, is anyone else having problems with all aspects of Front Gate?  I can't register my wristbands and I haven't received the shuttle passes for Saturday.  Their website keeps giving me 404 errors and their phone numbers point me to the website.  Also, their email addresses don't work.  Any clues how to break through?
    I had issues with my SHN tickets and sent an e-mail to order-support@frontgatetickets.com.  I heard back a few days later and my issue was resolved.  It seems once they respond to your initial reach-out e-mail (and there is a person assigned to your case), follow-up e-mails are responded to very quickly.
    I'm confused by this.  I'm buying wristbands in person on Friday. Is there something that needs to be done to activate them?

    Okay thanks.  So if I am buying wristbands, does the person who bought them have to activate them, or should I?  Anyone been through this before?  I tried to call the phone number and of course.. "phone support is not available at this time"...
    You should activate it since you’ll be using that wristband.
    So yo don't think the wristband is tied to the person that purchased that specific band?  
    It shouldn't matter. If entry is anything like SHN, you scan your wristband for entry after you show your ID and proof of vax. 
    Post edited by lmckenney24 on
  • mrussel1
    mrussel1 Posts: 30,879
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    So, is anyone else having problems with all aspects of Front Gate?  I can't register my wristbands and I haven't received the shuttle passes for Saturday.  Their website keeps giving me 404 errors and their phone numbers point me to the website.  Also, their email addresses don't work.  Any clues how to break through?
    I had issues with my SHN tickets and sent an e-mail to order-support@frontgatetickets.com.  I heard back a few days later and my issue was resolved.  It seems once they respond to your initial reach-out e-mail (and there is a person assigned to your case), follow-up e-mails are responded to very quickly.
    I'm confused by this.  I'm buying wristbands in person on Friday. Is there something that needs to be done to activate them?

    Okay thanks.  So if I am buying wristbands, does the person who bought them have to activate them, or should I?  Anyone been through this before?  I tried to call the phone number and of course.. "phone support is not available at this time"...
    You should activate it since you’ll be using that wristband.
    So yo don't think the wristband is tied to the person that purchased that specific band?  
    It shouldn't matter. If entry is anything like SHN, you scan your wristband for entry after you show your ID and Vax card. 
    I was more thinking about whether a different name could activate the wristband, different than the person who purchased it.  
  • ComeToTX
    ComeToTX Austin Posts: 8,057
    you can't add a CC on this one, right?
    This show, another show, a show here and a show there.
  • kasedoug
    kasedoug The Golden State Posts: 3,011
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    So, is anyone else having problems with all aspects of Front Gate?  I can't register my wristbands and I haven't received the shuttle passes for Saturday.  Their website keeps giving me 404 errors and their phone numbers point me to the website.  Also, their email addresses don't work.  Any clues how to break through?
    I had issues with my SHN tickets and sent an e-mail to order-support@frontgatetickets.com.  I heard back a few days later and my issue was resolved.  It seems once they respond to your initial reach-out e-mail (and there is a person assigned to your case), follow-up e-mails are responded to very quickly.
    I'm confused by this.  I'm buying wristbands in person on Friday. Is there something that needs to be done to activate them?

    Okay thanks.  So if I am buying wristbands, does the person who bought them have to activate them, or should I?  Anyone been through this before?  I tried to call the phone number and of course.. "phone support is not available at this time"...
    You should activate it since you’ll be using that wristband.
    So yo don't think the wristband is tied to the person that purchased that specific band?  
    No, because one person can buy multiple wristbands for their party so they wouldn’t all be tied to that one purchaser.
  • mrussel1
    mrussel1 Posts: 30,879
    kasedoug said:
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    kasedoug said:
    mrussel1 said:
    So, is anyone else having problems with all aspects of Front Gate?  I can't register my wristbands and I haven't received the shuttle passes for Saturday.  Their website keeps giving me 404 errors and their phone numbers point me to the website.  Also, their email addresses don't work.  Any clues how to break through?
    I had issues with my SHN tickets and sent an e-mail to order-support@frontgatetickets.com.  I heard back a few days later and my issue was resolved.  It seems once they respond to your initial reach-out e-mail (and there is a person assigned to your case), follow-up e-mails are responded to very quickly.
    I'm confused by this.  I'm buying wristbands in person on Friday. Is there something that needs to be done to activate them?

    Okay thanks.  So if I am buying wristbands, does the person who bought them have to activate them, or should I?  Anyone been through this before?  I tried to call the phone number and of course.. "phone support is not available at this time"...
    You should activate it since you’ll be using that wristband.
    So yo don't think the wristband is tied to the person that purchased that specific band?  
    No, because one person can buy multiple wristbands for their party so they wouldn’t all be tied to that one purchaser.
    This makes sense, so long as there isn't ONE that has to be tied to the buyer.  I guess I shall find out. 
  • Thanks everyone.  Alright, I got my shuttle pass situation sorted out but I still can't register my wrist bands.  Frustrating
  • ComeToTX said:
    you can't add a CC on this one, right?
    I am wondering about that too. I haven’t activated mine yet, but I was wondering if that was an option when you do activate it. 
  • tschav
    tschav Posts: 2,899
    ComeToTX said:
    you can't add a CC on this one, right?
    I am wondering about that too. I haven’t activated mine yet, but I was wondering if that was an option when you do activate it. 
    Didn't see an option on either weekend's wristband registration
  • tschav said:
    ComeToTX said:
    you can't add a CC on this one, right?
    I am wondering about that too. I haven’t activated mine yet, but I was wondering if that was an option when you do activate it. 
    Didn't see an option on either weekend's wristband registration
    You are correct. I just registered mine and there wasn’t an option. I was hoping it would be available so I wouldn’t have to worry about messing around with a card or Apple Pay. 
  • PJNB
    PJNB Posts: 13,890

  • Go Beavers
    Go Beavers Posts: 9,537
    PJNB said:


    Jeff Wood?
  • RatherStarved
    RatherStarved Posts: 5,764
    edited September 2021
    Anyone have an extra Friday 9/24 shuttle pass? PM me pls.
    Post edited by RatherStarved on
    PJ: 2013: London (ON); Buffalo; 2014: Cincinnati; 2016: Sunrise, Miami, Toronto 1-2, Wrigley 2; 2018: London (UK) 1, Milan, Padova, Sea 2, Wrigley 1-2, Fenway 1-2; 2021: SHN, Ohana, Ohana Encore 1-2; 2022: LA 1-2, Phx, Oak 1-2, Fresno, Copenhagen, Hyde Park 1-2; Quebec, Ottawa, Hamilton, Toronto; MSG, Camden, Nashville, Louisville, St. Louis, OKC; 2023: St. Paul 1-2, Chicago 1-2; Fort Worth 2; Austin 1-2; 2024:  Vancouver 1-2, LV 1-2, LA 1-2, Napa, Barcelona 1-2; Indy; Chicago 1-2; MSG 1-2; Philly 2; Boston 2; Ohana 1-2; 2025: FL 1-2, ATL 1-2, Nash 1-2, Pit 1-2.
     
    EV Solo: 2017 Louisville and Franklin, 2018 Ohana, 2019 Innings Fest, Berlin, Düsseldorf, Dublin and Ohana; 2021 Ohana Friday (from beach) and Saturday; 2022 Earthlings Newark; 2023 Innings Fest and Benoraya 1-2.

    Gutted:  London 2 2018, Sacramento 2022, Noblesville 2023
  • danlee1095
    danlee1095 Posts: 1,316
    9/8/98 (NJ), 9/10/98 (NY), 8/23/00 (NY), 8/24/00 (NY), 8/25/00 (NY), 4/30/03 (NY), 7/8/03 (NY), 7/9/03 (NY), 5/12/06 (NY), 6/1/06 (NJ), 6/3/06 (NJ), 8/5/07 (IL), 6/22/08 (DC), 6/24/08 (NY), 6/25/08 (NY), 7/1/08 (NY), 10/4/09 (TX ), 10/30/09 (PA), 5/20/10 (NY), 5/21/10 (NY), 9/3/11 (WI), 9/4/11 (WI), 7/19/13 (IL), 10/18/13 (NY), 10/19/13 (NY), 10/3/14 (MO), 9/23/15 (NY), 9/26/15 (NY), 5/1/16 (NY), 5/2/16 (NY), 8/5/16 (MA), 8/22/16 (IL), 4/7/17 (NY), 6/18/18 (UK), 8/20/18 (IL), 9/2/18 (MA), 9/4/18 (MA), 9/18/21 (NJ), 9/26/21 (CA), 10/1/21 (CA), 10/2/21 (CA), 9/10/22 (NY), 9/11/22 (NY), 9/14/22 (NJ), 9/16/22 (TN), 9/22/22 (CO), 8/31/23 (MN), 9/2/23 (MN), 9/5/23 (IL), 9/7/23 (IL), 5/16/24 (NV), 5/18/24 (NV), 5/28/24 (WA), 5/30/24 (WA), 8/29/24 (IL), 8/31/24 (IL), 9/3/24 (NY), 9/4/24 (NY), 9/7/24 (PA), 9/12/24 (MD), 9/15/24 (MA), 9/17/24 (MA), 4/24/25 (FL), 4/26/25 (FL)
  • mfc2006
    mfc2006 HTOWN Posts: 37,489
    We arrived in SD last night. Definitely starting to feel more real and we’re excited!
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • Gern Blansten
    Gern Blansten Mar-A-Lago Posts: 22,144
    I'm flying in Saturday....will hit a dispensary after leaving the airport and then maybe stop by the venue around 2pm to see if I can get a zippo but I'm guessing that's a stretch.
    Remember the Thomas Nine !! (10/02/2018)
    The Golden Age is 2 months away. And guess what….. you’re gonna love it! (teskeinc 11.19.24)

    1998: Noblesville; 2003: Noblesville; 2009: EV Nashville, Chicago, Chicago
    2010: St Louis, Columbus, Noblesville; 2011: EV Chicago, East Troy, East Troy
    2013: London ON, Wrigley; 2014: Cincy, St Louis, Moline (NO CODE)
    2016: Lexington, Wrigley #1; 2018: Wrigley, Wrigley, Boston, Boston
    2020: Oakland, Oakland:  2021: EV Ohana, Ohana, Ohana, Ohana
    2022: Oakland, Oakland, Nashville, Louisville; 2023: Chicago, Chicago, Noblesville
    2024: Noblesville, Wrigley, Wrigley, Ohana, Ohana; 2025: Pitt1, Pitt2
  • tschav
    tschav Posts: 2,899
    mfc2006 said:
    We arrived in SD last night. Definitely starting to feel more real and we’re excited!
    Flying in late night tonight. Definitely feeling more real and glad to have a day or two to check out the area before bands take the stage!
  • mrussel1
    mrussel1 Posts: 30,879
    I arrive Friday at noon from the east coast.  Definitely looking forward to some relaxing days on the grass.  I've been close plenty of times so I have no intention of dealing with a festival crowd.  Now that I think about it,  I haven't been to one since Music Midtown in 2012, with PJ and Foos.  I stood all day for those.  Retired now. 
  • mfc2006
    mfc2006 HTOWN Posts: 37,489
    tschav said:
    mfc2006 said:
    We arrived in SD last night. Definitely starting to feel more real and we’re excited!
    Flying in late night tonight. Definitely feeling more real and glad to have a day or two to check out the area before bands take the stage!
    Nice. We’re going to hang out here for a couple of days, then roll into Dana on Friday morning.
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com