BST 2020 Cancellation

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Comments

  • neddie vedderneddie vedder 93 million miles from the sunPosts: 113

    Hello,

    Following on from our email to you on Wednesday 29 April, we are contacting you again with an update from the organisers of BST Hyde Park 2020.

    "The challenges caused by COVID-19 continue to affect the global event industry. After regular consultations with the artist community and The Royal Parks regarding the ongoing crisis, we will continue to monitor the situation before announcing our 2021 programme of artists. As a result, we believe that the best course of action is to automatically refund all ticket holders whilst this process continues. No further action is needed from your side. 

    Whilst we continue our discussions with the artists, we want to reassure fans that you will not miss out and if your 2020 headliner confirms for the 2021 event, you will be given priority access before the general on sale to repurchase your tickets for that show. Full details will be released upon artist announcement.

    You are very much at the core of our 2021 event planning and we would love to hear your thoughts, so if you could please spare us no more than 3 minutes by filling in this survey, we in turn will do everything we can to make BST Hyde Park 2021 the best one yet. 

    We are hugely looking forward to sharing our 2021 plans with you all and returning to Hyde Park for another incredible summer series."

    Following this statement and in line with our standard policy, AXS aim to refund the payment method used for purchase within 14 business days. (During these unprecedented times our customer service department are very busy – on occasion, it may take longer for funds to credit your account).

    We look forward to updating you as soon as 2021 plans are ready, and seeing you all again soon.

    Team AXS

     
    This is the email, at least we will get our Ten Club section tickets as priority IF they somehow do play next year...but I’m not that sure they will now
    Manchester 09, Hyde Park 10, Berlin 10, Manchester 1+2 2012, EV Manchester 2012, EV London 1+2 2012, Amsterdam 1+2 2014, Leeds 2014, Milton Keynes 2014, EV London 1+2 2017, London 2018, Milan 2018, Padova 2018, Rome 2018, Berlin 2018, EV Florence 2019, EV Barolo 2019, EV Madrid 2019
  • Kearn5yKearn5y IrelandPosts: 1,749
    Im happy enough with that. 
    Kearnsy
  • Tjm007Tjm007 Posts: 32
    Just had the email, refunds are being given.

    Does mention that IF PJ play BST 2021 then previous ticket holders will be given "priority"
    Doesnt mention 10 Club etc.
  • Tjm007Tjm007 Posts: 32
    Following on from our email to you on Wednesday 29 April, we are contacting you again with an update from the organisers of BST Hyde Park 2020.

    "The challenges caused by COVID-19 continue to affect the global event industry. After regular consultations with the artist community and The Royal Parks regarding the ongoing crisis, we will continue to monitor the situation before announcing our 2021 programme of artists. As a result, we believe that the best course of action is to automatically refund all ticket holders whilst this process continues. No further action is needed from your side.

    Whilst we continue our discussions with the artists, we want to reassure fans that you will not miss out and if your 2020 headliner confirms for the 2021 event, you will be given priority access before the general on sale to repurchase your tickets for that show. Full details will be released upon artist announcement.

    You are very much at the core of our 2021 event planning and we would love to hear your thoughts, so if you could please spare us no more than 3 minutes by filling in this survey, we in turn will do everything we can to make BST Hyde Park 2021 the best one yet. 

    We are hugely looking forward to sharing our 2021 plans with you all and returning to Hyde Park for another incredible summer series."

    Following this statement and in line with our standard policy, AXS aim to refund the payment method used for purchase within 14 business days. (During these unprecedented times our customer service department are very busy – on occasion, it may take longer for funds to credit your account).

    We look forward to updating you as soon as 2021 plans are ready, and seeing you all again soon.
  • Gravey1975Gravey1975 Posts: 31
    Well the email mentions that they're still in discussions and that if the band do rebook that those who had tickets will get priority access, so there is some hope that PJ will return. But I must admit, I'm starting to wonder if the delay in announcing the 2021 dates is because they're reassessing their plans. Maybe it would be better for all concerned to rule out touring until 2022, rather than running the risk of having to reschedule a second time. The US dates were announced/cancelled before the Euro dates and there has been zip about the rescheduling of those dates....
  • BlueLedbetterBlueLedbetter Posts: 493
    Well the email mentions that they're still in discussions and that if the band do rebook that those who had tickets will get priority access, so there is some hope that PJ will return. But I must admit, I'm starting to wonder if the delay in announcing the 2021 dates is because they're reassessing their plans. Maybe it would be better for all concerned to rule out touring until 2022, rather than running the risk of having to reschedule a second time. The US dates were announced/cancelled before the Euro dates and there has been zip about the rescheduling of those dates....
    I think they will wait till later in the year to decide when there is a better handle on the likelihood of 2021 tour being able to go ahead fully 
  • PJNBPJNB New BrunswickPosts: 7,198
    I wonder whats going on here behind the scenes. Why was Lolla able to re-book both Paris and Stockholm and Hyde Park is not able to solidify them for next year? 
    PJ
    2013 Worcester 1 & 2
    2016 Quebec, Toronto 2, Fenway 1&2, Wrigley 2
    2018 Prague, Krakow, Berlin, Seattle 2, Wrigley 2, Fenway 1&2 

    EV
    2017 Firenze, Taormina 1 & 2
  • kstkst Posts: 696
    My theory is band management was unhappy that BST announced 2020 cancellation before the band was ready to make or at least announce its 2020 Euro postponement and as a result they no longer want to do business with this festival.  This is 100% speculation.
  • Gravey1975Gravey1975 Posts: 31
    edited May 14
    kst said:
    My theory is band management was unhappy that BST announced 2020 cancellation before the band was ready to make or at least announce its 2020 Euro postponement and as a result they no longer want to do business with this festival.  This is 100% speculation.
    A definite possibility. But then I wonder if AXS would have just said PJ won't be returning in that case, rather than stringing everyone along for the last few weeks. 

    Alternatively, if the team were indeed annoyed by the announcement, they might be insisting that AXS can't confirm that PJ will be returning until the band unveil the rest of the tour. 

    Gah, who knows. At this point I'm amazed that bands are still announcing tours at all for ANY date. One of my favourite bands Bo Ningen announced yesterday that they're doing a tour in the UK in Nov this year... I couldn't believe it. Seems wildly optimistic to me. But I suppose life has to go on. 
  • kstkst Posts: 696
    I would consider any 2020 dates optimistic as well.  However, the Oxford folks may have a vaccine by September, so maybe there’s a chance.  Anyway I’d rather see plans get made and adjusted later if needed, as opposed to everything being at a total standstill.  Just hold off on non-refundable travel plans.
  • SeaSea EarthPosts: 2,261
    BST Hyde Park 2020 Refund Update

    Ticket holders for the previously canceled BST Hyde Park 2020 can expect automatic refunds to the original method of purchase starting today. 

     

    See the full statement from BST Hyde Park below.

     

    For questions or refund issues, please visit: https://support.axs.com/hc/en-gb/articles/360034530693-How-do-I-contact-AXS-UK-

     

    "The challenges caused by COVID-19 continue to affect the global event industry. After regular consultations with the artist community and The Royal Parks regarding the ongoing crisis, we will continue to monitor the situation before announcing our 2021 programme of artists. As a result, we believe that the best course of action is to automatically refund all ticket holders whilst this process continues. No further action is needed from your side. 
     
    Whilst we continue our discussions with the artists, we want to reassure fans that you will not miss out and if your 2020 headliner confirms for the 2021 event, you will be given priority access before the general on sale to repurchase your tickets for that show. Full details will be released upon artist announcement.
     

    We are hugely looking forward to sharing our 2021 plans with you all and returning to Hyde Park for another incredible summer series."





  • jamiethecfhjamiethecfh Posts: 3
    Just checked my bank there and I've got my money back...conveniently at the same time as getting my money back for the Premier Inn! £££££££
  • lavilalavila IrelandPosts: 24
    Refund received here...have been dealing with many of these over the last few months and must say this was absolutely flawless. Good and timely communication and fast on the refund. 
  • Kearn5yKearn5y IrelandPosts: 1,749
    Got my refund today too. 
    Kearnsy
  • False_BeliefFalse_Belief CardiffPosts: 556

    My PayPal account is showing a refund but it hasn't showed up in my linked bank account yet.  I *think* this delay is normal.....

    Leeds 2006, London 2007, Hartford 2008, London Shepherds Bush 2009, London O2 2009, Dublin 2010, London Hyde Park 2010, Amsterdam 1 2012, Amsterdam 2 2012, Berlin 1 2012, EV solo London 30/7/2012, Berlin 2014, Stockholm 2014, Milton Keynes 2014, Amsterdam 1 2018, London 1 2018, London 2 2018, EV solo Dublin 2019, New York City 2020, Amsterdam 1 2020, Amsterdam 2 2020, London 2020 

  • tino_11tino_11 Posts: 1,392

    My PayPal account is showing a refund but it hasn't showed up in my linked bank account yet.  I *think* this delay is normal.....

    I'm in the same position, it should show in the next day or two. 
    2010: London; 2012: Manchester I, Manchester II, Manchester (EV); 2014: Milan, Leeds, Milton Keynes; 2017: London II (EV); 2018: Amsterdam I, London I, Prague, London II; 2019: London (EV)
  • NWOntarioNWOntario The 6ixPosts: 705
    Got my refund for BST within about 24 hours. I'm overseas, for what it's worth.
    Disappointed that it's not happening, obviously...I also had tickets to the second Euro 2020 semi-final, which was going to be one helluva swan song for my 30s. Guess it'll just have to be an overture for my 40s instead! :)
    Minneapolis 1998/Jones Beach I & II, Montreal, and Toronto 2000/Buffalo, State College, Toronto, Montreal, and Hershey 2003/Boston I & II 2004/Thunder Bay, Kitchener, London, Hamilton, Montreal, Ottawa, and Toronto 2005/Toronto I & II 2006/The Vic and Lollapalooza 2007/Calgary and Toronto 2009/PJ20 I & II, Toronto I & II, Ottawa, Calgary, and Edmonton 2011/London, Chicago, Spokane, Calgary, Vancouver, and Seattle 2013/Ottawa and Toronto I & II 2016/Chicago I & II 2018
  • False_BeliefFalse_Belief CardiffPosts: 556
    tino_11 said:

    My PayPal account is showing a refund but it hasn't showed up in my linked bank account yet.  I *think* this delay is normal.....

    I'm in the same position, it should show in the next day or two. 
    Yep - finally filterd through to my bank account yesterday afternoon

    Leeds 2006, London 2007, Hartford 2008, London Shepherds Bush 2009, London O2 2009, Dublin 2010, London Hyde Park 2010, Amsterdam 1 2012, Amsterdam 2 2012, Berlin 1 2012, EV solo London 30/7/2012, Berlin 2014, Stockholm 2014, Milton Keynes 2014, Amsterdam 1 2018, London 1 2018, London 2 2018, EV solo Dublin 2019, New York City 2020, Amsterdam 1 2020, Amsterdam 2 2020, London 2020 

  • Conjack76Conjack76 Posts: 23
    I've received my refund as well 
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