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so this is why i never received an email?!?!

K_A73K_A73 Posts: 92
in The Porch
ok so i have finally got the answer of why i got no emails. my order was canceled! my wife and i both requested our tix with our own presale codes and different credit cards, but they said because the billing address was the same they canceled my order. this if BS!!!! i read the fine print and it does not say this anywhere! thanks TM
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Comments

  • ZodZod Posts: 10,755
    That's interesting.   10c memberships are per person, but TM's gig limits are per household?  Conflict created problems?
  • Red LukinRed Lukin Canada Posts: 2,994
    My other half and I both used the same credit card and address and both got tix.

    Just sayin
  • DoDaFooDoDaFoo Seattle, WA Posts: 258
    Sounds like they're just making up excuses for their errors at this point.
  • K_A73K_A73 Posts: 92
    ya this is crazy!
    did you use the same email?
  • tinz.tinz. Posts: 2,699
    Red Lukin said:
    My other half and I both used the same credit card and address and both got tix.

    Just sayin
    This doesn't add up.. my wife and I both submitted for tickets and both won, same address but different card numbers 
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  • K_A73K_A73 Posts: 92
    after i called back about this they said ya cant use the same email
  • K_A73K_A73 Posts: 92
    i've now emailed both TC and TM to ask for verification....we will see what happens
  • K_A73K_A73 Posts: 92
     :o 
  • K_A73K_A73 Posts: 92
    DoDaFoo said:
    Sounds like they're just making up excuses for their errors at this point.
    Agreed...i need someone to explain this...
  • dmbolpdmbolp ATL Posts: 1,441
    K_A73 said:
    after i called back about this they said ya cant use the same email
    Well that one makes sense; you need your own TM account
  • K_A73K_A73 Posts: 92
    not really because it did not make us sign in....
  • euchrideuchrid Posts: 895
    K_A73 said:
    not really because it did not make us sign in....
    You had to sign in to TM... if you didn't you were already signed in..and if your wife used the same computer it would have been submitted with the same TM account
  • K_A73K_A73 Posts: 92
    how could we use different codes? such bullshit...sorry its chicken shit to me
  • euchrideuchrid Posts: 895
    K_A73 said:
    how could we use different codes? such bullshit...sorry its chicken shit to me
    Different TM accounts as only 2 tickets per "user" were allowed
  • K_A73K_A73 Posts: 92
    edited January 2020
    2 tickets? hmmm you mean per venue? cool cuz we applied for different dates so there goes that
  • RS151862RS151862 Pittsburgh, PA Posts: 2,686
    K_A73 said:
    2 tickets? hmmm you mean per venue? cool cuz we applied for different dates so there goes that
    You might not like it, but I think you got your answer. 2 different people with the same email were applying for tickets so they canceled it. 
    Pittsburgh 1998 • Pittsburgh 2006 • 2012 Isle Of Wight Festival • 2012 Made In America Festival • Baltimore 2013 • Seattle 2013
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  • JG108535JG108535 Posts: 187
    Red Lukin said:
    My other half and I both used the same credit card and address and both got tix.

    Just sayin
    Same. 
  • JG108535JG108535 Posts: 187
    JG108535 said:
    Red Lukin said:
    My other half and I both used the same credit card and address and both got tix.

    Just sayin
    Same. 
    2 10c accounts.
    2 TM accounts.
  • K_A73K_A73 Posts: 92
    nope have a buddy did same as us they both got tix i forwarded there info with mine....
  • K_A73K_A73 Posts: 92
    same TM account

  • SaravaSarava Naperville, IL Posts: 2,043
    Whatever it is, couldn't they of called you to clear up inconsistencies instead of just cancelling both orders? Sorry dude.
  • K_A73K_A73 Posts: 92
    Sarava said:
    Whatever it is, couldn't they of called you to clear up inconsistencies instead of just cancelling both orders? Sorry dude.
    totally
  • buck502000buck502000 Birthplace of GIBSON guitar Posts: 8,951
    edited January 2020
    I had the same thing happen, I entered for Bal BA for my account and my wife put in for Bal GA on her account after my entry, it canceled my entry.... I only have one TM account - I only received one rejection on her entry......
  • D-RodD-Rod Hamilton, Ontario Posts: 1,928
    JG108535 said:
    Red Lukin said:
    My other half and I both used the same credit card and address and both got tix.

    Just sayin
    Same. 
    We did the same but chose different shows , have different e-mail addresses but used the same credit card.  We didn’t have any issues. 
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    2025.....????????????????????????????????????????????????????????????????
  • mcgruff10mcgruff10 New Jersey Posts: 28,746
    buck502000 said:
    I had the same thing happen, I entered for Bal BA for my account and my wife put in for Bal GA on her account after my entry, it canceled my entry.... I only have one TM account - I only received one rejection on her entry......
    Wife and I did the same thing for msg but received two rejection emails.  Interesting.  
    I'll ride the wave where it takes me......
  • K_A73K_A73 Posts: 92
    ya this is why its not cool....
  • buck502000buck502000 Birthplace of GIBSON guitar Posts: 8,951
    mcgruff10 said:
    buck502000 said:
    I had the same thing happen, I entered for Bal BA for my account and my wife put in for Bal GA on her account after my entry, it canceled my entry.... I only have one TM account - I only received one rejection on her entry......
    Wife and I did the same thing for msg but received two rejection emails.  Interesting.  

    it's weird - I have two receipts for the entries???  
  • Gern BlanstenGern Blansten Mar-A-Lago Posts: 21,353
    Sarava said:
    Whatever it is, couldn't they of called you to clear up inconsistencies instead of just cancelling both orders? Sorry dude.
    Yeah... Or email 
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  • K_A73K_A73 Posts: 92
    so the software saw the same account but not the different codes?! seems fishy it should kicked it back. its a bad programming issue....
  • dmbolpdmbolp ATL Posts: 1,441
    Does your single TM account belong to you or the wife?
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