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New era canceling orders??

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  • RP112579RP112579 Posts: 3,381
    wall232 said:

    I called them and told them to cancel because i bought it somewhere else. Since nothing was shipped they had no problem do so.

    Yep. As long as it hasn't shipped, it can be easily cancelled.
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  • PP193448PP193448 Posts: 4,281
    Yep. I just emailed them and got this too.

    Response
    We would like to inform you of a system error we experienced causing the order to cancel for a short time. Our team took action to resolve this issue and we were able to reinstate your order. If you have received a cancellation email you may disregard it as the order is currently processing for fulfillment. Once your order ships you will receive an email confirmation of tracking. Should you have any further questions please contact us at 866-338-1365.

    We value our customers and thank you for being a Fan of New Era!

    Subject
    Important Information Regarding Your New Era Cap Order

    Auto-Response By (Administrator) (08/11/2016 02:57 PM)
    We would like to inform you of a system error we experienced causing the order to cancel for a short time. Our team took action to resolve this issue and we were able to reinstate your order. If you have received a cancellation email you may disregard it as the order is currently processing for fulfillment. Once your order ships you will receive an email confirmation of tracking. Should you have any further questions please contact us at 866-338-1365.

    We value our customers and thank you for being a Fan of New Era!
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  • PP193448PP193448 Posts: 4,281
    JB128716 said:

    New Era?

    More like New Error!!!

    See what I did there?

    Pretty good, pretty good... I like it.
    2006 Clev,Pitt; 2008 NY MSGx2; 2010 Columbus; 2012 Missoula; 2013 Phoenix,Vancouver,Seattle; 2014 Cincy; 2016 Lex, Wrigley 1&2; 2018 Wrigley 1&2; 2022 Louisville
  • Dr. DelightDr. Delight Posts: 11,210
    If anyone has an extra hat, I'll buy it off you for half-price :cowboy:
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  • SB129840SB129840 Posts: 115
    I also got both emails like everybody else today. I just called New Era to cancel my order because I ordered today through 10c. They told me my order was totally cancelled because I ordered with pay pal. I don't know what really happened, but you guys might want to call New Era to double check on everything
  • phan84phan84 Posts: 48
    Ya I got both emails and then ordered through 10c. I want to make sure they canceled my original order
  • PJammer4lifePJammer4life Posts: 2,645
    phan84 said:

    Ya I got both emails and then ordered through 10c. I want to make sure they canceled my original order

    Call the 1-866 # and make sure.
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  • lotsalemonlotsalemon Posts: 2,737

    couldn't cancel my new era order, it was too far along - now I have to mail them back before I get refunded :rage:
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  • SuziemaySuziemay Posts: 11,168
    Wait, so only PayPal orders were automatically cancelled? I did not pay with PayPal but only got the email that said PayPal orders are automatically cancelled but items are in stock if I wish to re-order, bla bla. Not interested in calling and talking to anyone to figure this out :lol:
  • Amongst the AniAmongst the Ani Posts: 7,790
    PearlThePug said:

    So, 2 hats now. And the Ten Club one will probably arrive first.

    This has to be a first here. 10C's shipping is considered better than someone else's in a post. Santos somewhere has to be smiling.
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  • lolobugglolobugg Posts: 8,192
    edited August 2016
    Amongst the Ani said:

    PearlThePug said:

    So, 2 hats now. And the Ten Club one will probably arrive first.

    This has to be a first here. 10C's shipping is considered better than someone else's in a post. Santos somewhere has to be smiling.
    :lol:
    ol' Santos is coming out on top!!!

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  • MercuryMercury Posts: 397
    I didn't pay with PayPal, had my order cancelled, ordered the black from Ten Club, called them, reordered the blue from New Era, then got this email. I may have 2 hats coming or 4, not sure. Don't see the original order charge from New Era, I'm guessing just the new orders? Not calling again.
  • PP193448PP193448 Posts: 4,281
    I paid thru PayPal and they said my order was reinstated/reprocessed. Not so sure there was just a problem with PayPal orders.
    2006 Clev,Pitt; 2008 NY MSGx2; 2010 Columbus; 2012 Missoula; 2013 Phoenix,Vancouver,Seattle; 2014 Cincy; 2016 Lex, Wrigley 1&2; 2018 Wrigley 1&2; 2022 Louisville
  • SuziemaySuziemay Posts: 11,168
    PP193448 said:

    I paid thru PayPal and they said my order was reinstated/reprocessed. Not so sure there was just a problem with PayPal orders.

    Did they automatically reinstate or did you have to call them to reinstate? I'm wondering if I do nothing, will my hats show up? I paid via credit card..
  • PP193448PP193448 Posts: 4,281
    edited August 2016
    I emailed them asking about my order. Then they sent me response back saying they reprocessed it, and I should expect shipping notice in the future. I posted my exact response email above.
    2006 Clev,Pitt; 2008 NY MSGx2; 2010 Columbus; 2012 Missoula; 2013 Phoenix,Vancouver,Seattle; 2014 Cincy; 2016 Lex, Wrigley 1&2; 2018 Wrigley 1&2; 2022 Louisville
  • SuziemaySuziemay Posts: 11,168
    PP193448 said:

    I emailed them asking about my order. Then they sent me response back saying they reprocessed it, and I should expect shipping notice in the future. I posted my exact response email above.

    I emailed them earlier today, they haven't responded but my order page says "processing". I'm just gonna let it be and it will be a surprise when the hats come :lol:. I don't really need them anyway, I just couldn't help myself.
  • PP193448PP193448 Posts: 4,281
    Suziemay said:

    PP193448 said:

    I emailed them asking about my order. Then they sent me response back saying they reprocessed it, and I should expect shipping notice in the future. I posted my exact response email above.

    I emailed them earlier today, they haven't responded but my order page says "processing". I'm just gonna let it be and it will be a surprise when the hats come :lol:. I don't really need them anyway, I just couldn't help myself.
    Let me know if you tried to buy a Wrigley black one, cause I will have an extra one I could bring to Wrigley with me and sell you at cost.
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  • wwsuicidewwsuicide Posts: 1,364
    lotsalemon said:


    couldn't cancel my new era order, it was too far along - now I have to mail them back before I get refunded :rage:

    Same here. Now Ive paid for 2 hats. Horrible customer service with them.
  • JB128716JB128716 Posts: 2,064
    Do these guys work at Delta?

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  • SuziemaySuziemay Posts: 11,168
    JB128716 said:

    Do these guys work at Delta?

    Thank you... thank you... I'm hear all night.

    What are you hearing? :smiley:
  • phan84phan84 Posts: 48
    edited August 2016
    Just got off the phone with new era. The hat was already shipped, but they are emailing me a return slip. Said not to even open the box. Just tape the return over it the main label.
    Post edited by phan84 on
  • tschavtschav Posts: 2,840
    Got another "your order is shipping" email again this week with the same results. Found another email from New Era this morning apologizing and sent me a $50 gift certificate.

    For those that still haven't received anything from them, check your inbox or reach out to customer service. I never communicated with them about the order (assumed it was canceled long ago), so this was a nice surprise.
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