Album Shipping, We're charged for standard domestic but actually they ship via media mail.
The 10 Club is ripping people off with shipping prices on albums. I was charged $8.99 for standard domestic shipping on my Mad Season album but when the album came the label said it was shipped via media mail which is less than $3 shipping. This is very dishonest and not a way to treat loyal fans.
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Not to mention that the invoice says a different type of shipping than the type actually used. $8.99 shipping is very much a ripoff.
http://pe.usps.com/text/dmm300/Notice123.htm#1887537
Shipping materials should be no more than $1.00 per order, or the Ten Club is suboptimal on packing materials.
$3.00 + $0.91 + $1.00 = $4.91 = 83% markup if the total cost is $9.00. As a consumer it might hurt to hear this, but this is within reason for an eCommerce transaction with a low dollar shipping cost. Also, typically companies will tier the markup such that high dollar value shipping costs are marked up less.
I'd venture a guess that they're only breaking even when you factor in warehouse inefficiencies, poorly negotiated shipping rates, the fact that it might not be a dedicated warehouse worker packing boxes, the fact that the salary of the person packing boxes is likely higher, time where they aren't shipping or receiving, etc. There are too many factors, and even this basic calculation shows they are calculating rates within reason (IMO).
EV
Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
Packaging does cost a fair amount. You have postal cost and you also have man power to package those items as well as square footage for storage of such items. Costs aren't as black and white as you make them.
2016: Lexington and Wrigley 1
Doing a bait and switch on the shipping method, I agree, is sleazy.
EV
Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
Still ordered it though :-|
Regarding shipping materials, fine, let's assume that there is a $0.00 charge to Ten Club on shipping materials (still unrealistic).
Your point about the wrong shipping method being given to you is a legitimate issue. Regarding the rest - I'm sorry, but it's up to you as a customer whether or not you're willing to accept the possibility that a company might be billing their shipping with a 200% markup, and using it as a profit centre. It is a business's right to do this if they wish.
EV
Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
2016: Lexington and Wrigley 1