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Posters arrived damaged. Photos added.

zarocatzarocat Posts: 1,901
edited August 2014 in Lost Dogs
I had the Trieste & Milan posters arrive today from the ten club and they're both damaged. Trieste has 4 tears down the left side evenly spaced between the top and bottom, a creased bottom right corner and a bent upper right corner.
Milan has a long creased upper corner and it is creased on the upper part on the posters back.
Both ends of the Trieste tube crushed.

This is a first. Suggestions?



:)]
1996: Toronto
1998: Barrie
2000: Montreal, Toronto, Auburn Hills
2003: Cleveland, Buffalo, Toronto, Montreal
2004: Boston X2, Grand Rapids
2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
2006: Toronto X2
2009: Toronto
2011: PJ20, Montreal, Toronto X2, Hamilton
2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
2013: Pittsburg, Buffalo
2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
2016: Ottawa, Toronto X2
2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
2022: Ottawa, Hamilton, Toronto
2023: Chicago X2
2024: Noblesville 
Post edited by zarocat on

Comments

  • Options
    elwayvedderelwayvedder South Jersey Posts: 9,047
    shipping@tenclub.net I believe with a kind inquiry on what to do
    www.operationyellowribbon.org
  • Options
    zarocatzarocat Posts: 1,901
    Cheers
    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: Noblesville 
  • Options
    elwayvedderelwayvedder South Jersey Posts: 9,047
    best of luck old friend
    www.operationyellowribbon.org
  • Options
    lotsalemonlotsalemon Boston Posts: 2,734
    Personally I would file a claim with the shipper if the ends of the tube were crushed. They were obviously mishandled.
    Mansfield 06.28.2008 | Boston 05.17.2010 | Boston 06.19.2011 EV solo | Wrigley Field 07.19.2013 | Worcester 10.15.2013 | Worcester 10.16.2013 | Hartford 10.25.2013
    Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018

  • Options
    zarocatzarocat Posts: 1,901
    elwayvedder said:

    best of luck old friend

    Yes, it has been a while :-)
    lotsalemon said:

    Personally I would file a claim with the shipper if the ends of the tube were crushed. They were obviously mishandled.

    Anyone ever done this before?

    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: Noblesville 
  • Options
    boxer or the bagboxer or the bag Posts: 162
    lotsalemon said:

    Personally I would file a claim with the shipper if the ends of the tube were crushed. They were obviously mishandled.

    Anyone ever done this before?



    From my work experiences, the sender normally originates the claim with the shipping company. I would notify 10C first. I'm not sure how Mail Innovations works, but UPS provides up to $100 insurance as part of the shipping fee. USPS is $50 I think on priority mail. Good luck.
  • Options
    pdalowskypdalowsky Doncaster,UK Posts: 14,695
    Sadly I don't think there is much to come from this unless you return them and pay the return shipping.....

  • Options
    HesCalledDyerHesCalledDyer Maryland Posts: 16,418
    This is now the 4th banged up Trieste poster I've heard about...
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 (xx) / Camden 22 / Baltimore 24
  • Options
    zarocatzarocat Posts: 1,901
    HesCalledDyer said:

    This is now the 4th banged up Trieste poster I've heard about...

    Banged up? I wish. This thing is now kindling. You can't even 'frame out' the damage on this one.
    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: Noblesville 
  • Options
    Edge34Edge34 Ottawa Posts: 233
    This happened to me with Philly night 2 on the NA tour. Ten club will refund your money if you show them that you have in fact destroyed both the posters. Meaning pictures of torn up posters. For Trieste like with Philly 2 it's sold out so your SOL on that one.
  • Options
    lotsalemonlotsalemon Boston Posts: 2,734
    I've only done it through USPS once before, for a record that was packed really well but obviously beat on by the post office. I just let the seller know what was going on, and I initiated the claim - I had to provide proof of purchase, the amount spent on the item, and pictures of the damage. All done online through the USPS website. I received a check for the full purchase price from them about 2 months later.
    Mansfield 06.28.2008 | Boston 05.17.2010 | Boston 06.19.2011 EV solo | Wrigley Field 07.19.2013 | Worcester 10.15.2013 | Worcester 10.16.2013 | Hartford 10.25.2013
    Vancouver 12.04.2013 | Seattle 12.06.2013 | Memphis 10.14.2014 | Quebec City 05.05.2016 | Ottawa 05.08.2016 | Toronto 05.11.2016 | Boston 08.05.2016 | Boston 08.07.2016 | Amsterdam 06.12.2018 | Boston 09.02.2018 | Boston 09.04.2018

  • Options
    WhyNotSwedenWhyNotSweden Sweden Posts: 4,251
    POSTERS ARE SOLD AS IS. NO REFUNDS. NO RETURNS.
    BY PURCHASING A 2014 PEARL JAM TOUR POSTER YOU AGREE TO THESE TERMS.
    -95, Stockholm (MirrorBall Tour)
    -00, Stockholm
    -07, Copenhagen
    -09, Berlin
    -10, Berlin
    -11, East Troy 1+2
    -12, Stockholm, Oslo, Copenhagen, EV London 2
    -13, London, Chicago
    -14, Amsterdam 1+2, Berlin, Stockholm, Oslo
    -16, TOTD San Francisco 1+2
    -17, EV Amsterdam 2+3
    -18, Amsterdam 1+2, London 1+(2), Barcelona, London 2
    -19, EV Brussels

  • Options
    zarocatzarocat Posts: 1,901
    edited August 2014
    "Hello, Posters are sold As-is. No refunds. No returns. If you would like, you may send your posters back for a refund, but you are responsible for shipping fees."
    - 10c

    As-is = posters damaged before they were sent.

    Anyone else see the contradiction in their response. They're saying two different things.

    This place is backwards.

    Maybe a certain club somewhere close by should re-visit their packaging practices!
    Both of these posters were damaged when they were put in the tube. Guaranteed.

    https://www.youtube.com/watch?v=wp48rFR92W8
    Post edited by zarocat on
    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: Noblesville 
  • Options
    EZcomeEZgoEZcomeEZgo Northern VA Posts: 52
    Initiate a chargeback.
    I Got Shit - A PJ Poster Trading Site Looking for the following prints! Ames Merriweather Post 1996 (Mermaid) Ames San Bern 2000 (part of holy trinity set) Ames Cincy 2003 (record player) Ames Hershey 2003 Klausen Boston 1/2 2004 (Phoenixes) Klaus Reading 2004 (NEOCON) Klausen Borgata 2005 Klausen Washington DC 2006 (Reaper) Heart Pensacola 2012 (Gator)
  • Options
    Red MoskitouRed Moskitou Posts: 134
    Can you put some photos to see the damage?
  • Options
    zarocatzarocat Posts: 1,901
    I will.
    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: Noblesville 
  • Options
    jamburgerjamburger Posts: 1,775
    Is there damage to the tube?

    "has 4 tears down the left side evenly spaced between the top and bottom" sounds absolutely ridiculous to me.
  • Options
    HesCalledDyerHesCalledDyer Maryland Posts: 16,418
    As-is doesn't necessarily mean "damaged." It's just a way for them to cover themselves in the event that someone does get a print with a defect(s). However, if I personally have heard of 4 BADLY damaged Trieste posters, I'm sure there are even more out there. If it's happening this frequently, the logical conclusion would be that a good portion of the lot was indeed damaged before they were ever rolled & tubed.
    Star Lake 00 / Pittsburgh 03 / State College 03 / Bristow 03 / Cleveland 06 / Camden II 06 / DC 08 / Pittsburgh 13 / Baltimore 13 / Charlottesville 13 / Cincinnati 14 / St. Paul 14 / Hampton 16 / Wrigley I 16 / Wrigley II 16 / Baltimore 20 (xx) / Camden 22 / Baltimore 24
  • Options
    High Fidelity 2000High Fidelity 2000 New Mexico USA Posts: 4,435
    HesCalledDyer said:

    As-is doesn't necessarily mean "damaged." It's just a way for them to cover themselves in the event that someone does get a print with a defect(s). However, if I personally have heard of 4 BADLY damaged Trieste posters, I'm sure there are even more out there. If it's happening this frequently, the logical conclusion would be that a good portion of the lot was indeed damaged before they were ever rolled & tubed.

    I agree. And DON'T tear it up to send them pictures to prove that's damage. There is a post about this in the porch and they don't use that method for returns any more. Your choice is either keep a ripped up poster or pay to send it back and they give you a refund.
    ABQ 93, Las Cruces 95, ABQ 98, Bridge School 10/30/99, Lubbock 00, ABQ 00, Denver 03, State College 03, San Diego 03, Vegas 03, PHX 03, D.C. 03, Camden 7/5/03, NYC 7/8/03 + 7/9/03, Vegas 06, San Francisco 7/15/06 + 7/16/06 + 7/18/06, Kansas City 10, EV:ABQ 11/6/12, Chicago 13, PHX 13, Denver 14--PJ24!, Telluride 16, Chicago 8/20/16, Chicago 8/18/18, Denver 20, Phoenix 20

    New Mexico Pearl Jam Fans (New Mexico, USA) on Facebook!
  • Options
    zarocatzarocat Posts: 1,901
    edited September 2014
    X_X
    Post edited by zarocat on
    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: Noblesville 
  • Options
    ldent42ldent42 NYC Posts: 7,859
    yikes. that sucks.
    NYC 06/24/08-Auckland 11/27/09-Chch 11/29/09-Newark 05/18/10-Atlanta 09/22/12-Chicago 07/19/13-Brooklyn 10/18/13 & 10/19/13-Hartford 10/25/13-Baltimore 10/27/13-Auckland 1/17/14-GC 1/19/14-Melbourne 1/24/14-Sydney 1/26/14-Amsterdam 6/16/14 & 6/17/14-Milan 6/20/14-Berlin 6/26/14-Leeds 7/8/14-Milton Keynes 7/11/14-St. Louis 10/3/14-NYC 9/26/15
    LIVEFOOTSTEPS.ORG/USER/?USR=435
  • Options
    zarocatzarocat Posts: 1,901
    edited September 2014
    Berlin 2014 arrived with a folded bottom right corner. For those of you who know, the Berlin 2014 poster is quite large & so is the poster tube. Poster was in the middle of the tube. Tube in mint condition. Packed wrong.
    You're 3 (damaged) for 4 (packed).
    Post edited by zarocat on
    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: Noblesville 
  • Options
    dmaradona10dmaradona10 Posts: 897
    Had the same creases on my Trieste poster with no damage to the poster tube. Just have to keep as is since it's my only option to keep the print at a good price.
    Las Cruces, NM Pan Am Center September 14, 1995
    Albuquerque, NM Tingley Coliseum July 7, 1998
    New York City, NY MSG May 20, 2010
    Eddie Vedder Solo Albuquerque, NM November 9, 2012
    Wrigley Field July 19, 2013
    LA Nov. 23: 24, 2013
    Denver 10-22-14
  • Options
    zarocatzarocat Posts: 1,901
    dmaradona10 said:

    Had the same creases on my Trieste poster with no damage to the poster tube

    1996: Toronto
    1998: Barrie
    2000: Montreal, Toronto, Auburn Hills
    2003: Cleveland, Buffalo, Toronto, Montreal
    2004: Boston X2, Grand Rapids
    2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto
    2006: Toronto X2
    2009: Toronto
    2011: PJ20, Montreal, Toronto X2, Hamilton
    2012: Manchester X2, Amsterdam X2, Prague, Berlin X2, Philadelphia, Missoula
    2013: Pittsburg, Buffalo
    2014: Milan, Trieste, Vienna, Berlin, Stockholm, Oslo, Detroit
    2016: Ottawa, Toronto X2
    2018: Padova, Rome, Prague, Krakow, Berlin, Barcelona
    2022: Ottawa, Hamilton, Toronto
    2023: Chicago X2
    2024: Noblesville 
  • Options
    prlprl Posts: 125
    edited September 2014
    zarocat_old said:

    "Hello, Posters are sold As-is. No refunds. No returns. If you would like, you may send your posters back for a refund, but you are responsible for shipping fees."
    - 10c

    As-is = posters damaged before they were sent.

    Anyone else see the contradiction in their response. They're saying two different things.

    This place is backwards.

    Maybe a certain club somewhere close by should re-visit their packaging practices!
    Both of these posters were damaged when they were put in the tube. Guaranteed.

    Hey there,

    I also received a damaged poster in the mail (Amsterdam 2). In my case the tube was dented which damaged the poster. I mailed the 10C about this and got the same exact reply. Thank you 10C! I quit trying to buy stuff from the 10C and I'll just renew my membership from now on as I still want to keep trying to get 10C tickets for the concerts.

    Edit: I replied them and they answered me saying that these rules exist to protect the fans from those who buy to resell and that they cannot replace all damaged posts since these are limited in quantity. So it's a "buy it at your own risk" process which ends up being unfair for those who get a damaged product.
    Post edited by prl on
    PearlJammersPT
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