Options

Received my replacement Lightning Bolt LP today

aNiMaLaNiMaL Posts: 7,117
edited November 2013 in The Porch
Thanks for excellent customer service Ten Club and UMG/Republic!
Post edited by Unknown User on
«1

Comments

  • PH20PH20 Posts: 466
    Have you spun it yet?? How's it sound?
    2006 - Marcus Ampitheater, Milwaukee
    2011 - Alpine Valley Ampitheater, East Troy
    2013 - Wrigley Field, Chicago
    2014 - Xcel Energy Center, St. Paul
    2014 - Bradley Center, Milwaukee
    2016 - Wrigley Field, Chicago
    2018 - Wrigley Field, Chicago 
  • Better DanBetter Dan Posts: 5,684
    Mine also arrived today via UPS. I haven't listened yet, but visually it looks much better than the original copy. Thanks for sending the replacement very in a very timely manner! I hope it sounds good..I will listen soon!
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • Jamminonthe1Jamminonthe1 Posts: 1,243
    Have not yet had a chance to spin the original I was sent. What's actually wrong with them?
  • The original pressing was so awful. Embarrassing really. The quality control people at that printing plant should be fired. The records even LOOKED awful. Smudged, scrapes, jagged edges. It felt like a saw blade. There were pops and skips all over the place. That said, the replacement vinyl sounds fantastic. Glad it was taken care of.
  • oysterjaroysterjar NH Posts: 1,235
    Not yet, but through emails this is what I received today:


    We have received your email and apologize for the inconvenience. A replacement will be sent to you early next week.

    Thank you for your patience

    Lori Parker Doan
    Universal Music Group
    Customer Support/Value Added Services
    3905 W. Vincennes Road, suite 400
    Indianapolis, IN. 46268
    1-800-288-5942 toll free
    317-599-4311 phone
    317-599-4291 fax
    e-mail: <!-- e --><a href="mailto:lori.parker@umusic.com">lori.parker@umusic.com</a><!-- e -->

    Wind this thing up.

  • CD1083CD1083 Albany, NY Posts: 58
    Did you receive a notification the request was received/sent tracking?
  • FlyingwFlyingw Brantford Posts: 443
    Glad you guys got you original, and replacement, before I got one... :? :fp:
    Aug 18/93 Toronto, May 9/06 Toronto, Sept 11/11 Toronto, Sept 15/11 Hamilton,
    July 16/13 London, Oct 12/13 Buffalo, Oct 17/14 Detroit,
    April 8/16, Ft. Lauderdale, April 9/16 Miami, May 8/16 Ottawa, May 10/16 Toronto
    May 11/16 Toronto, Aug 20/16 Wrigley, Aug 22/16 Wrigley, TOTD Nov 5/16 Philly
  • mfc2006mfc2006 HTOWN Posts: 37,489
    Did you receive a notification the request was received/sent tracking?

    Nope. Mine arrived today.
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • electronblueelectronblue Posts: 3,502
    The replacement vinyl just arrived and looks like a brand new lp! YAY!!
    Can't believe how quick it arrived!
    :D
    ********************************
    "Forgive every being,
    the bad feelings 
    it's just me"


  • smanchac1smanchac1 Posts: 2,256
    Replacement received today.

    Looks cool! Future collectors item? Limited edition packaging!!

    9f031e6a-074e-4241-beb0-181ac0b27dc5_zps26057a9e.jpg
  • bonebone Posts: 499
    smanchac1 wrote:
    Replacement received today.

    Looks cool! Future collectors item? Limited edition packaging!!

    9f031e6a-074e-4241-beb0-181ac0b27dc5_zps26057a9e.jpg

    Whoa, do I see white wax there?
    1993-08-12 - Edmonton, AB, Convention Centre
    2003-05-30 - Vancouver, BC, General Motors Place
    2005-09-04 - Calgary, AB, Pengrowth Saddledome
    2005-09-05 - Edmonton, AB, Rexall Place
    2009-08-08 - Calgary, AB, Canada Olympic Park
    2009-09-21 - Seattle, WA, Key Arena
    2009-09-22 - Seattle, WA, Key Arena
    2011-09-23 - Edmonton, AB, Rexall Place
    2013-11-30 - Spokane, WA, Spokane Arena
  • bone wrote:
    smanchac1 wrote:
    Replacement received today.

    Looks cool! Future collectors item? Limited edition packaging!!

    9f031e6a-074e-4241-beb0-181ac0b27dc5_zps26057a9e.jpg

    Whoa, do I see white wax there?
    JMarksCLE wrote:
    Black vinyl in a white sleeve, inside a black cardboard sleeve with holes on both sides, shrink wrapped.
  • Congrats. You got 2 lb copies before is international people even get our first.
  • oysterjaroysterjar NH Posts: 1,235
    I received my replacement today as well.

    Wind this thing up.

  • smanchac1smanchac1 Posts: 2,256
    Congrats. You got 2 lb copies before is international people even get our first.

    Hey!

    I waited forever for the original like everyone else.

    It's nice the replacement didn't take forever also.

    Not to mention I played the around the country tour waiting on the vault vinyl, while all the international people got theirs right away.

    I don't complain, but can't stand when someone acts like I'm better than them. We are all in the same boat here!
  • smanchac1smanchac1 Posts: 2,256
    bone wrote:
    smanchac1 wrote:
    Replacement received today.

    Looks cool! Future collectors item? Limited edition packaging!!

    9f031e6a-074e-4241-beb0-181ac0b27dc5_zps26057a9e.jpg

    Whoa, do I see white wax there?
    JMarksCLE wrote:
    Black vinyl in a white sleeve, inside a black cardboard sleeve with holes on both sides, shrink wrapped.

    I'm pretty certain it's black, and that's the sleeve.

    Call me crazy, but I really like the look. It feels very "stock" and simple.

    Thr packaging slip straight from the pressing plant Is nice too ;)
  • Edved007Edved007 Milwaukee, WI Posts: 1,065
    Here is my issue…. I contacted them, and my replacement is on it's way as well BUT my packaging was all messed up too..huge split in the top seam, so I hope I'm getting a whole new record with fresh packaging, and not just the LP like these pictures show. I fully understand it if that was the only problem, but that wasn't the case with me.

    Josh.
    95' - 7/9
    98' - 6/26, 6/27, 6/29, 8/26, 9/22
    03' - 4/25
    06' - 6/29, 6/30
    07' - 8/05
    09' - 8/23
    11' - 9/03, 9/04
    12' - 9/30
    13' - 7/16, 7/19, 10/21, 10/22, 11/15, 11/16, 12/06
    14' - 06/28, 06/29, 10/1, 10/03, 10/16, 10/17, 10/20, 10/22
    15' - 11/20, 11/22
    16' - 4/21, 4/26, 4/28, 4/29, 5/1, 5/2, 7/9, 8/5, 8/7, 8/20, 8/22
    17' - 4/7
    18' - 7/1, 7/3, 7/5, 8/8, 8/10, 8/18, 8/20, 9/4
    21' - 10/1, 10/2
    22' - 7/12, 7/14, 9/6, 9/8
  • hrd2imgnhrd2imgn Southwest Burbs of Chicago Posts: 4,922
    received a polite form response from them today (Tuesday) that replacements will ship early next week.

    thank you TC and record company for righting the error. Shit happens, I am am not infuriated, just shit happens sometimes, kudos for quick responses and solutions.
  • Better DanBetter Dan Posts: 5,684
    I haven't had a chance to play mine yet, but I've seen posts on facebook describing problems with the replacements. One said that there were skips throughout side A and the other person said there was glue all over their vinyl. :o
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • Better DanBetter Dan Posts: 5,684
    I haven't had a chance to play mine yet, but I've seen posts on facebook describing problems with the replacements. One said that there were skips throughout side A and the other person said there was glue all over their vinyl. :o
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • smanchac1 wrote:
    Congrats. You got 2 lb copies before is international people even get our first.

    Hey!

    I waited forever for the original like everyone else.

    It's nice the replacement didn't take forever also.

    Not to mention I played the around the country tour waiting on the vault vinyl, while all the international people got theirs right away.

    I don't complain, but can't stand when someone acts like I'm better than them. We are all in the same boat here!

    Sorry if my post came off wrong. Wasn't directed at anyone in particular especially members. It is just frustrating that Canadians and other international members still haven't received one single copy but people are already receiving replacements.
  • Horse2345Horse2345 Posts: 3,294
    smanchac1 wrote:
    Congrats. You got 2 lb copies before is international people even get our first.

    Hey!

    I waited forever for the original like everyone else.

    It's nice the replacement didn't take forever also.

    Not to mention I played the around the country tour waiting on the vault vinyl, while all the international people got theirs right away.

    I don't complain, but can't stand when someone acts like I'm better than them. We are all in the same boat here!

    Sorry if my post came off wrong. Wasn't directed at anyone in particular especially members. It is just frustrating that Canadians and other international members still haven't received one single copy but people are already receiving replacements.



    Should just assume its going to be crap and email them now, get the replacement before the origial!
    UBC 92, Vancouver 93, Vancouver 98, Seattle 02, Vancouver 03, Vancouver 05, Gorge 06, Gorge 06,Seattle 09,Seattle 09, Vancouver09, Montreal 11, Toronto 11,Toronto 11, Vancouver 11,Vancouver 13, Seattle 13
  • Horse2345 wrote:
    Should just assume its going to be crap and email them now, get the replacement before the origial!

    I thought about that
  • South of SeattleSouth of Seattle West Seattle Posts: 10,724
    smanchac1 wrote:
    Congrats. You got 2 lb copies before is international people even get our first.

    Hey!

    I waited forever for the original like everyone else.

    It's nice the replacement didn't take forever also.

    Not to mention I played the around the country tour waiting on the vault vinyl, while all the international people got theirs right away.

    I don't complain, but can't stand when someone acts like I'm better than them. We are all in the same boat here!

    Sorry if my post came off wrong. Wasn't directed at anyone in particular especially members. It is just frustrating that Canadians and other international members still haven't received one single copy but people are already receiving replacements.
    Also, the replacement was sent by UMG, not 10C. I'd only be pissed if the 10C sent out the replacements before your order.
    NERDS!
  • Better DanBetter Dan Posts: 5,684
    My replacement sounds awesome!!! It's like falling in love with the album all over again.
    2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City
  • mikerlmikerl Posts: 580
    Edved007 wrote:
    Here is my issue…. I contacted them, and my replacement is on it's way as well BUT my packaging was all messed up too..huge split in the top seam, so I hope I'm getting a whole new record with fresh packaging, and not just the LP like these pictures show. I fully understand it if that was the only problem, but that wasn't the case with me.

    Josh.


    i imagine you'll get the whole package. i asked for a sleeve and the record.. my exterior gatefold packaging was great, but the custom sleeve was torn. not sure if ill get a new full package, or just the parts i need.


    mike
    Hartford 1996, Hartford 1998, Mansfield 1 1998, Mansfield 1 2000, Mansfield 2 2000, Albany 2003, MSG 2 2003, Mansfield 3 2003, Boston 2 2004, Albany 2006, Boston 2 2006, Mansfield 2 2008, Boston 2010, Worcester 1 2013, Worcester 2 2013
  • Edved007 wrote:
    Here is my issue…. I contacted them, and my replacement is on it's way as well BUT my packaging was all messed up too..huge split in the top seam, so I hope I'm getting a whole new record with fresh packaging, and not just the LP like these pictures show. I fully understand it if that was the only problem, but that wasn't the case with me.

    Josh.

    i saw this in the other thread,may help

    PH20 wrote:
    I sent the e-mail on Friday stating that I would need a replacement lp, inner sleeve and jacket, and just got this response.

    "We have received your E-Mail and apologize for the inconvenience. A replacement vinyl will be sent to you early next week.
    Universal is only replacing the LP not the cover. If you need a new cover please contact 10 club.

    Thank you for your patience.

    UMG Customer Service."
    "...Dimitri...He talks to me...'.."The Ghost of Greece..".
    "..That's One Happy Fuckin Ghost.."
    “..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
  • DamianKDamianK Posts: 192
    Got my 1st 10 club copy today finally. The vinyl doesn't look too great so will give it a spin ASAP to see if there are any issues! Fingers crossed their isn't......... :corn:
  • smanchac1smanchac1 Posts: 2,256
    smanchac1 wrote:
    Congrats. You got 2 lb copies before is international people even get our first.

    Hey!

    I waited forever for the original like everyone else.

    It's nice the replacement didn't take forever also.

    Not to mention I played the around the country tour waiting on the vault vinyl, while all the international people got theirs right away.

    I don't complain, but can't stand when someone acts like I'm better than them. We are all in the same boat here!

    Sorry if my post came off wrong. Wasn't directed at anyone in particular especially members. It is just frustrating that Canadians and other international members still haven't received one single copy but people are already receiving replacements.

    No problem. Hope I didn't seem angry, I just felt it was personal. Thanks for clarifying.

    And I agree it sucks you haven't gotten your copy yet. That's a huge fail on the 10c part, seeing as they had ample time to get the orders prepared.

    I also only had an issue with the vinyl, not the packaging.

    My gfs copy had damage to the artwork and they asked her for proof of damage and said it would be 4-6 weeks for a replacement. So I am guessing its only the damaged vinyls getting replaced at this point.
  • Sweet, hope mine is at home waiting for me. My cover was also screwed up so I guess I'll have to contact tenc, however they haven't responded to any of my emails about my damaged vault 3lp...
    it's largely due to eddie that i liked to jump off of things as a child...
Sign In or Register to comment.