Pearl Jam Announces 2012 Europe/UK Tour

wolfamongwolves

Now what! I've gotten through, clicked "confirm order"... and just gotten a blank screen! Do I wait, or refresh?!

uffegraa

I will scream my lungs out, till it fills this room.

fortyshades

@ wolfamongwolves: hahahaha re. your high annoyance comment

Seriously though, this is the most nightmarish system I ever had in my life. Been in queue for 1.5 hours now, for 1 concert. Got through to the confirm page, confirmed it about 60 000 times, but according to crowdsurge my card stays empty. Eventually I got thrown off, or got a blank page, or my page went white; or was transferred to some "meditation guru" site (I kid you not; someone has a quircky sense of humor.)

I wanted to order tickets for two concerts, but with all due respect to everyone - tenclub, management, everyone involved, I know that you do your best - but if these are the man hours involved in order to get *1* ticket, I would say "Nevermind" - all pun fully intended...

fortyshades

@ wolfamongwolves: hahahaha re. your high annoyance comment

Seriously though, this is the most nightmarish system I ever had in my life. Been in queue for 1.5 hours now, for 1 concert. Got through to the confirm page, confirmed it about 60 000 times, but according to crowdsurge my card stays empty. Eventually I got thrown off, or got a blank page, or my page went white; or was transferred to some "meditation guru" site (I kid you not; someone has a quircky sense of humor.)

I wanted to order tickets for two concerts, but with all due respect to everyone - tenclub, management, everyone involved, I know that you do your best - but if these are the man hours involved in order to get *1* ticket, I would say "Nevermind" - all pun fully intended...

wolfamongwolves

Same again! says I've nothing in my basket, even though it shows that I have them in my basket - and now it's put me back in the queue!!!!

uffegraa

wolfamongwolves wrote:

Same again! says I've nothing in my basket, even though it shows that I have them in my basket - and now it's put me back in the queue!!!!

Same thing that keeps happening to me.

I've seen that confirm button at least a dozen times and always get the empty cart message. Then I usually end up back out at the high demand page.

uffegraa

wolfamongwolves wrote:

Same again! says I've nothing in my basket, even though it shows that I have them in my basket - and now it's put me back in the queue!!!!

NoLogo

I think I also need this Guru Meditation right now.... OOOOOOMMMMMM.......


Error 503 Service Unavailable

Service Unavailable
Guru Meditation:

XID: 710822793

Varnish cache server

sonna

Been trying for over 2hrs now. Getting a bit pissed off now.

Reminds me of when I tried getting Glasto tickets one year. Took me 12hrs online and over the phone....

darksaber483

Hey guys,

There is a solution to the problems everyone is having on crowdsurge and it worked for me, I've got my tickets for the MEN, Nicked it out another thread but can't quote as the forums seem to be struggling.

If you've had tickets in your cart and you crashed on payment go onto "my account" and it says they are there and waiting for payment.


Sorry my response took so long, looks like the forums are crashing under the strain...


This is one fix that seems to work:

Hint: get tickets in basket and site crashes, google search for crowd surge/my account, no web traffic on normal site, then my cart and tickets will be there, select link to make payment and hey presto! Good luck

Use your PJ email and code, apparently that bit is free of traffic (for now)...

Best of luck!

Miss_DRH

Hi everyone if you have had tickets in basket and then lost them call 0845 0508 258....just call me your PJ Fairy!

oul wan behind d counter

Im hungry,i need a shit and a shower and im startin to feel sick that im probly not gona end up with a ticket...crowdsurge werent expectin the ten club were they...."yea yea, our sites great, you can buy all the tickets at the same time" :ugeek:


*SYSTEM FAILURE*
They feelin the surge tonight

rockmonkey

Hi, Is anyone else experiening problems with the Crowdsurge website? I've been trying to buy tix for 2 and a half hours now. I get as far as getting tix in my basket but that's as far as I get..... :O(

HEEEEELLP!

wolfamongwolves

darksaber483 wrote:

Hey guys,

There is a solution to the problems everyone is having on crowdsurge and it worked for me, I've got my tickets for the MEN, Nicked it out another thread but can't quote as the forums seem to be struggling.

If you've had tickets in your cart and you crashed on payment go onto "my account" and it says they are there and waiting for payment.


Sorry my response took so long, looks like the forums are crashing under the strain...


This is one fix that seems to work:

Hint: get tickets in basket and site crashes, google search for crowd surge/my account, no web traffic on normal site, then my cart and tickets will be there, select link to make payment and hey presto! Good luck

Use your PJ email and code, apparently that bit is free of traffic (for now)...

Best of luck!

My girlfriend just tried that and had the same thing happen on the main site. The tickets are clearly in the basket until you try to pay for them and then it says the basket is empty.

Tried to access cutomer support to query it but just getting an error message there too. I think it's clear who the villains are, then... looks like 10C got screwed as much as we're getting screwed.


EDIT: 2 times a charm! Going to Copenhagen! Manchester's lost though... Thank you so, so much darksaber!!!

DL50295

I'm not trying to brag, but wanted to let you know that I was able to grab 3 sets of tickets in the first two hours this morning. I opened up about 20 tabs on my browsers and just let them run. I would go through and check them and would refresh the ones that timed out. This system worked for me. Hope this helps.

pac

Miss_DRH wrote:

Hi everyone if you have had tickets in basket and then lost them call 0845 0508 258....just call me your PJ Fairy!

just called that number (crowdsurge) and for what it's worth they said they're gonna stop the pre-sale as there have been some problems (no shit!!!) and that all 10C members will get an e-mail with news about a new pre-sale soon.

i'm waiting...

ET103296

I think the site has definitely died. I doesn't do anything anymore. I have been trying for 5 hours now.

wolfamongwolves

ET103296 wrote:

I think the site has definitely died. I doesn't do anything anymore. I have been trying for 5 hours now.

Are you from the future? Cos the sale "only" started 3 hours ago!

pedromacruz wrote:

Miss_DRH wrote:

Hi everyone if you have had tickets in basket and then lost them call 0845 0508 258....just call me your PJ Fairy!

just called that number (crowdsurge) and for what it's worth they said they're gonna stop the pre-sale as there have been some problems (no shit!!!) and that all 10C members will get an e-mail with news about a new pre-sale soon.

i'm waiting...

Good news, and not before time. Thank you for doing that.

sonna

Well I managed to get a second opportunity to grab tickets. Clicked checkout. Then clicked confirm.

BOOOM

"You Sir have zero tickets in your cart. ROFLCOPTERS"

Then the dreaded screen with the red writing.

Thought I would pop out quick to the supermarket before it closed.

Come back.

Still in the queue.

Thanks a lot 10C.

Couldn't organise a piss up in a brewery.

sonna

Got this now:

MESSAGE TO PEARL JAM FANS FROM CROWDSURGE Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale. In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website. If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.

Issues beyond our control? What a load of bollocks. Not prepared more like.