Pearl Jam Announces 2012 Europe/UK Tour

RonanJH

Total shambles. Let's hope Presale II is more successful. I wonder how many MEN tickets are left, if any? I had tickets in the cart five times over the last three hours. So frustrating.

rockmonkey

Just spoken to Crowdsurge aparently we're gettting an email from 10Club about when the new presale will happen and how payments will be taken.
This is fine but I've had a two hour drive to get to somewhere with internet / mobile signal as I'm in the Highlands of Scotland and therefor will have another four hour round trip tomorrow to read the email about when the new presale will happen - not really how I wanted to spend my week vacation. I've already been sat outside a cafe with my laptop for an hour as they kicked us out at 7pm. Grrrrrrrrrr
I'm sure the PJ boys wouldn't want their fans to be treated this way.

DutchCheryl

Freaking out... pre-sale is off-line now, they took it down

DutchCheryl

DutchCheryl

laspalmas.dk

I managed to get tickets after about 40 minutes.

The tickets were approx USD 20 more expensive that what I would have to pay for normal tickets. For that I get early entry for a all standing show where the loo is in the back of the room. Ie. not much.

However, if - over the next 8 months - anything should happen making it impossible for me to go (I have small kids, thats not unlikely) not only will my brother who I'm going with not be able to go with a friend, he won't even be able to go by himself as I need to be present with a photo ID.

Pre-sales are a great invention but there is room for improvement and common sense here!

Christian
Denmark

evo

RH306878 wrote:

Total shambles. Let's hope Presale II is more successful. I wonder how many MEN tickets are left, if any? I had tickets in the cart five times over the last three hours. So frustrating.

6 times for me but every time i got to the checkout bit it said there was nothing in my cart! its been an absolute shambles.

i took screenshots of them in my cart and emailed crowdsurge saying that i want my tickets. im awaiting a response :?:

fortyshades

rockmonkey wrote:

Just spoken to Crowdsurge aparently we're gettting an email from 10Club about when the new presale will happen and how payments will be taken.
This is fine but I've had a two hour drive to get to somewhere with internet / mobile signal as I'm in the Highlands of Scotland and therefor will have another four hour round trip tomorrow to read the email about when the new presale will happen - not really how I wanted to spend my week vacation. I've already been sat outside a cafe with my laptop for an hour as they kicked us out at 7pm. Grrrrrrrrrr
I'm sure the PJ boys wouldn't want their fans to be treated this way.

My dear friend, you deserve a VIP ticket... Let's hope the email is going to be 2morrow though and not the day after; for that will be than a 8 hours drive... If you want me to call you on your home phone when the mail is in, email me your private number.

Racingpaperplanes

Right now they are changing their web address to crowdSUCK.com :roll:

stargirl69

What a farce!

I got home from work at 6pm and logged on straight away,waited over an hour to get anywhere then the ticket page opened I got two tickets for Manchester in the basket and clicked to pay,nothing happened for 40 minutes,I was sitting looking at a white screen.

Refreshed and tried it all over again after another hour in the queue I got onto the ticket page again,second time for two tickets for Manchester in the basket,got through to my billing address and hit continue to card details,I got very excited until a message appeared telling me my basket was empty,crowdsurge "helpfully" emptied it claimed I had exceeded the 15 minutes window to complete the transaction,I hadn't up to that point had taken all of 90 seconds.

Then got the message the site was going off line :x

Faithful_1

evo wrote:

RH306878 wrote:

Total shambles. Let's hope Presale II is more successful. I wonder how many MEN tickets are left, if any? I had tickets in the cart five times over the last three hours. So frustrating.

6 times for me but every time i got to the checkout bit it said there was nothing in my cart! its been an absolute shambles.

i took screenshots of them in my cart and emailed crowdsurge saying that i want my tickets. im awaiting a response :?:

This was pretty much what happened to me. Total fucking joke. Hopefully once they sort it i'll get my tix.

Faithful_1

evo wrote:

RH306878 wrote:

Total shambles. Let's hope Presale II is more successful. I wonder how many MEN tickets are left, if any? I had tickets in the cart five times over the last three hours. So frustrating.

6 times for me but every time i got to the checkout bit it said there was nothing in my cart! its been an absolute shambles.

i took screenshots of them in my cart and emailed crowdsurge saying that i want my tickets. im awaiting a response :?:

This was pretty much what happened to me. Total fucking joke. Hopefully once they sort it i'll get my tix.

Faithful_1

evo wrote:

RH306878 wrote:

Total shambles. Let's hope Presale II is more successful. I wonder how many MEN tickets are left, if any? I had tickets in the cart five times over the last three hours. So frustrating.

6 times for me but every time i got to the checkout bit it said there was nothing in my cart! its been an absolute shambles.

i took screenshots of them in my cart and emailed crowdsurge saying that i want my tickets. im awaiting a response :?:

red fish

It's a heavy joke. You can not do this with the time and illusion of people. After 20 years, presales should be better controlled!
I tried to pay seven times and...what happened? ...Nothing...Black screen and to "begin the begin" once more time... Grrrr :evil:
I am very angry... After this stressful day, I think that I will live one week less! :twisted:

JM102921

For the first time I can ever recall the Gods were with me today - got my Amsterdam tickets in 10 mins, 2 refreshes and done. All seems a bit amateurish and shambolic though.

sSickmann

I was able to get tickets to all shows but it took me an hour and it is my job to have computer skills

It is a shame that they can't find a decent provider to do this stuff.

Dare I say that ticketmaster probably has the infrastructure to handle it ?

pumpkinhead

Dimi you are the bestest. Always the glue that keep us crazies together. So why you going to the show I'm not going to. :twisted: :twisted: :twisted: :twisted:

Gilberto

Really disappointed that things have not worked out today with the pre-sale, hopefully things will get sorted before the general sale starts but can understand everyone's frustrations - especially if it's happened previously! Please let us know asap what's going on - and don't tell me the MEN is sold out already, I'll be livid. :evil:

fortyshades

sSickmann wrote:

I was able to get tickets to all shows but it took me an hour and it is my job to have computer skills

It is a shame that they can't find a decent provider to do this stuff.

Dare I say that ticketmaster probably has the infrastructure to handle it ?

Could I hire your talents for Presale II; I more than willing to buy you a few rounds of beer...

wolfamongwolves

I've just sent this to CrowdSurge. I don't expect it'll do much good, but it's worth a punt:

To whom it may concern:
I was one of the many people who wasted a serious amount of time this evening trying to buy Pearl Jam tickets and failing due to the staggering incompetence of your system. More than a dozen times, I went through the process of trying to check out the tickets that were in my cart, only to be told that they weren't in my cart. After that, every time, I tried to re-add tickets to my cart, I was greeted with a blank screen, or put back into a queue. Every aspect of this is utterly unacceptable.

The image at the link below shows clearly and definitively that the tickets were in my cart at the time when your system was trying to convince me that they weren't. It also shows the time as 17:11 giving the lie to the assertion that I had exceeded the time left to pay, as the pre-sale had only opened less than that allotted time beforehand. I was therefore prevented from completing my legitimate purchase under your false pretenses. There is, as such, no acceptable reason why I, or the many others in the same position, should not have been able to obtain those tickets.

It is my assertion that you are under obligation to ensure that I, and anyone else who approaches you with a similar complaint about the appalling service we have received this evening, be allowed the opportunity to complete their legitimate transactions BEFORE you open up another general pre-sale. Anything less than this is to do a further disservice to your customers. I expect to hear from you on this matter as soon as is possible.

http://i774.photobucket.com/albums/yy24 ... mycart.jpg