Group Hotel for Bridge School-Updated!

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Comments

  • SPEEDY MCCREADY
    SPEEDY MCCREADY Posts: 26,923
    How the fuck can a hotel just drop your reservations???

    Someone explain this to me.....
    Take me piece by piece.....
    Till there aint nothing left worth taking away from me.....
  • evenflowman
    evenflowman Posts: 1,347
    SPEEDY MCCREADY wrote:
    How the fuck can a hotel just drop your reservations???

    Someone explain this to me.....


    They got new system and it is screwing up
  • pearljgirl2010
    pearljgirl2010 Shillington, PA/Tuckerton, NJ Posts: 3,428
    evenflowman wrote:
    SPEEDY MCCREADY wrote:
    How the fuck can a hotel just drop your reservations???

    Someone explain this to me.....


    They got new system and it is screwing up


    I just got back from my trip and can't believe all of the problems that the Ramada has been causing. They also told me about their system, but that is definitely NOT an excuse for such poor customer service. I'm VERY sorry for all of the issues that have been caused by their "new reservation system."

    For those that went to MSG in May, I used the Wingate by Wyndham, whose parent company OWNS the Ramada....I had zero problems with the Wingate, and had all confidence that the Ramada would be just as positive experience as the Wingate...however, that was clearly not the case, and they'll never get my business, my company's business and now most likely and of YOUR business either.

    If you did have any problems, PLEASE either PM, email or call me, as I'm going to put together a letter to the parent company.
    Need a tour Travel Agent??? Pick me :-)

    Whatever you are, be a good one --Lincoln
  • vedderfan10
    vedderfan10 Posts: 2,497
    Hey, Janet!
    Glad to hear you had a good time in Mexico!
    If you're going to send a letter to the Ramada people, can you let them know that in addition to re-selling my reservation the first person I spoke to at the hotel was extremely rude to me and unprofessional under the circumstances, which did not make the situation better. When I called later in the week, however, the person I spoke with (Tara) was very professional pleasant and rather than argue with me, she sought to resolve the situation. I eventually stopped calling back to try to speak to Maria (the manager)....they really should have called me...

    Thanks for taking this to the next level!
    be philanthropic
  • pearljgirl2010
    pearljgirl2010 Shillington, PA/Tuckerton, NJ Posts: 3,428
    Vedderfan10 wrote:
    Hey, Janet!
    Glad to hear you had a good time in Mexico!
    If you're going to send a letter to the Ramada people, can you let them know that in addition to re-selling my reservation the first person I spoke to at the hotel was extremely rude to me and unprofessional under the circumstances, which did not make the situation better. When I called later in the week, however, the person I spoke with (Tara) was very professional pleasant and rather than argue with me, she sought to resolve the situation. I eventually stopped calling back to try to speak to Maria (the manager)....they really should have called me...

    Thanks for taking this to the next level!

    I will absolutely include this in my letter---I'm sorry you had customer service issues. If I had any way of knowing that the Ramada was going to be this much trouble, I never would have used them for our group!
    Need a tour Travel Agent??? Pick me :-)

    Whatever you are, be a good one --Lincoln

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