Astoria 20/04/06, Leeds 25/08/06, Prague 22/09/06, Wembley 18/06/07,
Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.
Regrettably, we are unable to send you out a poster for the item Pearl Jam Backspacer Deluxe Edition Ltd CD. We apologise for any inconvenience caused regarding this.
If you are not happy with this you can easily return the item to the following freepost address for a full refund. All you would need to do is include a cover note with you order number stating that it is a refund that you require:
Alternatively, we can arrange for a £3 voucher to be added to your online account to be used against future orders. If you would like us to do this for you please reply to this email.
Once again we apologise for any inconvenience caused regarding this case.
Any questions? Visit the ‘Customer Service’ section on www.hmv.com; reply to this email, or give us a ring instead on 0845 603 8576 we're open 9am - 6pm Monday to Friday.
looks like my fuck it attitude may have to change....theres free money on the table here
0
goldrush
everybody knows this is nowhere Posts: 7,653
Forget about the poster - I'm still waiting for my HMV preorder of the CD to arrive! I only oredered it to have a chance at the SheBu farce but seeing as my 10C copy hasn't arrived either I'll take whatever arrives!
I live in London, about 30 minutes away from HMV's head offices, and I worked for them for 5 years - was it something I said?!?
“Do not postpone happiness”
(Jeff Tweedy, Sydney 2007)
looks like my fuck it attitude may have to change....theres free money on the table here
Yep, I replied saying people had been offered £5/£3/£2 vouchers and I suggested they got together and offered a standardised monetary amount as this was further alienating their customer base. I ended by saying, once that was sorted out I'd accept the £5 voucher!
Yep, I replied saying people had been offered a £5/£3/£2 vouchers and I suggested they got together and offered a standardised monetary amount as this was firther alienating their customer base. I ended by saying, once that was sorted out I'd accept the £5 voucher!
Good for you, I checked who sent my email and it was from a different person to yours so it looks as though they just decided what they wanted to give.
Astoria 20/04/06, Leeds 25/08/06, Prague 22/09/06, Wembley 18/06/07,
Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.
looks like my fuck it attitude may have to change....theres free money on the table here
Yep, I replied saying people had been offered £5/£3/£2 vouchers and I suggested they got together and offered a standardised monetary amount as this was firther alienating their customer base. I ended by saying, once that was sorted out I'd accept the £5 voucher!
I did something similar
So are we strangers now? Like rock and roll and the radio?
Honestly, cock that! I would be PISSED if I was expecting a poster, was told afterwards that there was no poster, then saw the douche bags selling a "new" poster...I would find a new record shop.
Unfortunately we are only able to offer you the afore mentioned discount for and future orders you may place with hmv.
Discount voucher decisions are made on an individual basis so unfortunately we could not comment on any other decision that was made with other customers.
Any questions? Reply to this email or give us a call instead on 0845 603 8576 we're open 9am - 6pm Monday to Friday.
Did you order another copy of Backspacer from 10C? If you did, I would send theirs back (they did say you could).... Say you are very unhappy with their service, you bought in good faith expecting the poster. When it comes to compensation you would expect a reputable company to be fair and offer the same to all those with the same complaint. As the goods are not what you expected (ie cd + poster), you will send the goods back (even if it has been opened - again in good faith as you were expecting the rest of your order) and you expect a prompt refund.
If you want to bother with it. Even if you didn't order a 10C copy, rip the CD & get the free downloads (which I'm sure you already have!) and get another copy from Amazon or play....
Did you order another copy of Backspacer from 10C? If you did, I would send theirs back (they did say you could).... Say you are very unhappy with their service, you bought in good faith expecting the poster. When it comes to compensation you would expect a reputable company to be fair and offer the same to all those with the same complaint. As the goods are not what you expected (ie cd + poster), you will send the goods back (even if it has been opened - again in good faith as you were expecting the rest of your order) and you expect a prompt refund.
If you want to bother with it. Even if you didn't order a 10C copy, rip the CD & get the free downloads (which I'm sure you already have!) and get another copy from Amazon or play....
I think I'll try once more to get the fiver and if they still refuse I think I'll do exactly that.
Did you order another copy of Backspacer from 10C? If you did, I would send theirs back (they did say you could).... Say you are very unhappy with their service, you bought in good faith expecting the poster. When it comes to compensation you would expect a reputable company to be fair and offer the same to all those with the same complaint. As the goods are not what you expected (ie cd + poster), you will send the goods back (even if it has been opened - again in good faith as you were expecting the rest of your order) and you expect a prompt refund.
If you want to bother with it. Even if you didn't order a 10C copy, rip the CD & get the free downloads (which I'm sure you already have!) and get another copy from Amazon or play....
I think I'll try once more to get the fiver and if they still refuse I think I'll do exactly that.
My reply was just that they were crediting me the £3 (so I guess it got me £1 more than originally offered) ... can get a copy of The Fixer vinyl or something
So are we strangers now? Like rock and roll and the radio?
Just got this back from HMV, they are now blaming Pearl Jam for this, what a joke
Dear *****
It has come to our attention that incorrect information regarding hmv.com's pre-order offer for the Pearl Jam album Backspacer has been posted on the 10club site. Hmv.com's offer did not include a free poster and this information was not listed on the hmv.com site at any point. We have contacted the site to advise them of this mistake.
We are very sorry for any disappointment this error may have caused but hope you appreciate that external websites are not under hmv.com's control.
Any questions? Visit the Customer Service section on www.hmv.com; reply to this email, or give us a ring instead on 0845 603 8576 we're open 9am - 6pm Monday to Friday.
Kind regards,
Andrew Quinn
Online Customer Service Team www.hmv.com
London Brixton Academy 1993, Wembley Arena (Both Nights) 1996, Wembley Arena 2000, London Astoria 2006, Reading Festival 2006, Verona Italy 2006, London Wembley Arena 2007, Copenhagen Denmark 2007,
London Shepherds Bush Empire 2009, Manchester Evening News Arena 2009, London O2 Arena 2009
Dublin, Belfast, Hyde Park 2010
Manchester Arena 1 and 2, Stockholm, Oslo 2012
Amsterdam 1 and 2, Leeds, Milton Keynes Bowl 2014
Wrigley Field 1 and 2 2016 London 1 and 2 2018 Fenway Park 1 and 2 2018
Got the same e-mail. I know it was mentioned in the first SBE announcement on here ... thought it was on hmv as well though :?
I'm sure it was advertised from HMV that they were giving away the poster too, if only i saved the webpage
London Brixton Academy 1993, Wembley Arena (Both Nights) 1996, Wembley Arena 2000, London Astoria 2006, Reading Festival 2006, Verona Italy 2006, London Wembley Arena 2007, Copenhagen Denmark 2007,
London Shepherds Bush Empire 2009, Manchester Evening News Arena 2009, London O2 Arena 2009
Dublin, Belfast, Hyde Park 2010
Manchester Arena 1 and 2, Stockholm, Oslo 2012
Amsterdam 1 and 2, Leeds, Milton Keynes Bowl 2014
Wrigley Field 1 and 2 2016 London 1 and 2 2018 Fenway Park 1 and 2 2018
I'm sure it was advertised from HMV that they were giving away the poster too, if only i saved the webpage
It was, I was just trying to see if I could find the page anywhere but no luck, they are lying bastards.
Astoria 20/04/06, Leeds 25/08/06, Prague 22/09/06, Wembley 18/06/07,
Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.
I'm sure it was advertised from HMV that they were giving away the poster too, if only i saved the webpage
It was, I was just trying to see if I could find the page anywhere but no luck, they are lying bastards.
Yes it definitely was on their website - that's why I pre-ordered it with them (before the SB ticket offer was even announced).
Yeah I was sure too, I guess they found out that lots of people have complained and they have stopped issuing those HMV vouchers as compensation.
London Brixton Academy 1993, Wembley Arena (Both Nights) 1996, Wembley Arena 2000, London Astoria 2006, Reading Festival 2006, Verona Italy 2006, London Wembley Arena 2007, Copenhagen Denmark 2007,
London Shepherds Bush Empire 2009, Manchester Evening News Arena 2009, London O2 Arena 2009
Dublin, Belfast, Hyde Park 2010
Manchester Arena 1 and 2, Stockholm, Oslo 2012
Amsterdam 1 and 2, Leeds, Milton Keynes Bowl 2014
Wrigley Field 1 and 2 2016 London 1 and 2 2018 Fenway Park 1 and 2 2018
Comments
Thats because I am better than you
Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.
Ain't gonna be any middle anymore.
I know :oops:
Thank you for your email.
Regrettably, we are unable to send you out a poster for the item Pearl Jam Backspacer Deluxe Edition Ltd CD. We apologise for any inconvenience caused regarding this.
If you are not happy with this you can easily return the item to the following freepost address for a full refund. All you would need to do is include a cover note with you order number stating that it is a refund that you require:
hmv Customer Returns
Freepost 241
Guernsey
GY1 5SS
Alternatively, we can arrange for a £3 voucher to be added to your online account to be used against future orders. If you would like us to do this for you please reply to this email.
Once again we apologise for any inconvenience caused regarding this case.
Any questions? Visit the ‘Customer Service’ section on www.hmv.com; reply to this email, or give us a ring instead on 0845 603 8576 we're open 9am - 6pm Monday to Friday.
Kind regards,
Stephen Douglas
Online Customer Service Team
http://www.strummersphotography.com
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I live in London, about 30 minutes away from HMV's head offices, and I worked for them for 5 years - was it something I said?!?
(Jeff Tweedy, Sydney 2007)
“Put yer good money on the sunrise”
(Tim Rogers)
yeah.....i'd bet you'd like a cock, up............
(sorry man....you set that shit up like an ally-oop
Yep, I replied saying people had been offered £5/£3/£2 vouchers and I suggested they got together and offered a standardised monetary amount as this was further alienating their customer base. I ended by saying, once that was sorted out I'd accept the £5 voucher!
http://www.strummersphotography.com
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Good for you, I checked who sent my email and it was from a different person to yours so it looks as though they just decided what they wanted to give.
Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.
Ain't gonna be any middle anymore.
I did something similar
P.S. Thanks for the "new" term, Red Coats.
Thanks for your email.
Unfortunately we are only able to offer you the afore mentioned discount for and future orders you may place with hmv.
Discount voucher decisions are made on an individual basis so unfortunately we could not comment on any other decision that was made with other customers.
Any questions? Reply to this email or give us a call instead on 0845 603 8576 we're open 9am - 6pm Monday to Friday.
We hope to see you again soon.
Kind regards,
Rebecca Doherty
Online Customer Service Team
Any suggestions as to what my reply should be?
http://www.strummersphotography.com
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I'm using this one:
<!-- e --><a href="mailto:service@hmv.co.uk">service@hmv.co.uk</a><!-- e -->
http://www.strummersphotography.com
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If you want to bother with it. Even if you didn't order a 10C copy, rip the CD & get the free downloads (which I'm sure you already have!) and get another copy from Amazon or play....
Thx. I sent one to the web.service email and the automated response came back from the one you mention. We'll wait and see!
I think I'll try once more to get the fiver and if they still refuse I think I'll do exactly that.
http://www.strummersphotography.com
<object width="360" height="300"><param name="movie" value="http://www.redbubble.com/swf/redbubble.swf"></param><param name="allowFullScreen" value="true"></param><PARAM NAME=FlashVars VALUE="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow"><embed src="http://www.redbubble.com/swf/redbubble.swf" FlashVars="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow" type="application/x-shockwave-flash" allowfullscreen="true" width="360" height="300"></embed></object>
My reply was just that they were crediting me the £3 (so I guess it got me £1 more than originally offered) ... can get a copy of The Fixer vinyl or something
Who was your e-mail from? A nicer/more generous person obviously!
Dear *****
It has come to our attention that incorrect information regarding hmv.com's pre-order offer for the Pearl Jam album Backspacer has been posted on the 10club site. Hmv.com's offer did not include a free poster and this information was not listed on the hmv.com site at any point. We have contacted the site to advise them of this mistake.
We are very sorry for any disappointment this error may have caused but hope you appreciate that external websites are not under hmv.com's control.
Any questions? Visit the Customer Service section on www.hmv.com; reply to this email, or give us a ring instead on 0845 603 8576 we're open 9am - 6pm Monday to Friday.
Kind regards,
Andrew Quinn
Online Customer Service Team
www.hmv.com
London Shepherds Bush Empire 2009, Manchester Evening News Arena 2009, London O2 Arena 2009
Dublin, Belfast, Hyde Park 2010
Manchester Arena 1 and 2, Stockholm, Oslo 2012
Amsterdam 1 and 2, Leeds, Milton Keynes Bowl 2014
Wrigley Field 1 and 2 2016
London 1 and 2 2018
Fenway Park 1 and 2 2018
I'm sure it was advertised from HMV that they were giving away the poster too, if only i saved the webpage
London Shepherds Bush Empire 2009, Manchester Evening News Arena 2009, London O2 Arena 2009
Dublin, Belfast, Hyde Park 2010
Manchester Arena 1 and 2, Stockholm, Oslo 2012
Amsterdam 1 and 2, Leeds, Milton Keynes Bowl 2014
Wrigley Field 1 and 2 2016
London 1 and 2 2018
Fenway Park 1 and 2 2018
It was, I was just trying to see if I could find the page anywhere but no luck, they are lying bastards.
Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.
Ain't gonna be any middle anymore.
Yes it definitely was on their website - that's why I pre-ordered it with them (before the SB ticket offer was even announced).
http://www.strummersphotography.com
<object width="360" height="300"><param name="movie" value="http://www.redbubble.com/swf/redbubble.swf"></param><param name="allowFullScreen" value="true"></param><PARAM NAME=FlashVars VALUE="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow"><embed src="http://www.redbubble.com/swf/redbubble.swf" FlashVars="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow" type="application/x-shockwave-flash" allowfullscreen="true" width="360" height="300"></embed></object>
Yeah I was sure too, I guess they found out that lots of people have complained and they have stopped issuing those HMV vouchers as compensation.
London Shepherds Bush Empire 2009, Manchester Evening News Arena 2009, London O2 Arena 2009
Dublin, Belfast, Hyde Park 2010
Manchester Arena 1 and 2, Stockholm, Oslo 2012
Amsterdam 1 and 2, Leeds, Milton Keynes Bowl 2014
Wrigley Field 1 and 2 2016
London 1 and 2 2018
Fenway Park 1 and 2 2018