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HMV Backspacer poster deal.

simonortonsimonorton Posts: 173
edited September 2009 in The Porch
Apologies if anyone has posted on this already ... if so please point me there. But ...

Any one remember this ...

"In addition to the 10c pre-sale, HMV, the UK music retailer, wants to give you another chance to purchase tickets ... If you pre-order 'Backspacer' from www.hmv.com by 12 noon (UK local time) on the 20th July, customers will be delivered a link to an exclusive 48 hour pre-sale (July 21-22) for tickets to the SBE show. Fans who pre-order the HMV version of 'Backspacer' will also receive a limited-edition poster (while supplies last). "

(http://www.pearljam.com/news/pearl-jam- ... ush-aug-11)

I got my Backspacer CD Saturday (one thing HMV CAN so is to send me an album before release date, something 10c have failed to do ... still waiting) but no poster. I emailed HMV (ah, the joys !) and got a reply today ...

"Our Warehouse and Head Office have investigated this and have advised that unfortunately, the pre-order offer with Pearl Jam - Back Spacer did not include a poster. This information has been confirmed by both the Head Office and the Warehouse."

So yet another cock up. We were already compromised by having to preorder the cd from HMV for a chance to get tickets through their presale - a presale that they monumentally cocked up for reasons too numerous to mention. That the carrot was dangled further with the promise of a poster that is now not forthcoming just rubs salt into the wound.

I've asked for them to contact 10c about this and I won't be fobbed off again.

What has anyone else's experience of this been ? Was anyone else expecting a poster ? Got one ? Contacted HMV ? 10c ? Be interesting to hear what people say.

Am off to mail 10 c about this now ...
"If I knew where it was I would take you there ... there's much more than this"

Manchester 92, 09, 12 (x2)
London 96, 00 (x2), 06, 07, 09, 10
Reading 06
Arras 10
Alpine Valley 11 (x2)
Prague 12
Berlin 12
Leeds 14
Milton Keynes 14
Post edited by Unknown User on
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Comments

  • imissyoualreadyimissyoualready Posts: 438
    What does "Cock Up" mean? is that a british thing? ....cause I like it.
    Toledo '96, Cleveland '98, Columbus '00, Cleveland '03, Toledo '04
    Washington D.C. '04, London '05,Hamilton '05,Grand Rapids '06,
    Cleveland '06, Detroit '06,Pittsburgh '06,Cincinnati '06,Chicago '07
    NYC '08, NYC '08, Chicago '09, Chicago '09, ACL '09, Columbus 2010, Noblesville 2010, Cleveland 2010, Buffalo 2010.
  • simonortonsimonorton Posts: 173
    Put it in context, it speaks for itself !
    Funny how we use things that bring great pleasure to become derogatory terms !
    Yeah, I guess it's 'British' !
    "If I knew where it was I would take you there ... there's much more than this"

    Manchester 92, 09, 12 (x2)
    London 96, 00 (x2), 06, 07, 09, 10
    Reading 06
    Arras 10
    Alpine Valley 11 (x2)
    Prague 12
    Berlin 12
    Leeds 14
    Milton Keynes 14
  • chimechime Posts: 7,839
    edited September 2009
    I pre-ordered from HMV and no poster.

    Apparently those that ordered from Townsend Records did get a poster (a blow up of a photo from a Hawaii gig) ... may be 10c got their pre-sales mixed up :?
    Post edited by chime on
    So are we strangers now? Like rock and roll and the radio?
  • the wolfthe wolf Posts: 7,027
    imissyoualready wrote:
    What does "Cock Up" mean? is that a british thing? ....cause I like it.


    do ya now ? ;)
    Peace, Love.

    "To question your government is not unpatriotic --
    to not question your government is unpatriotic."
    -- Sen. Chuck Hagel
  • simonortonsimonorton Posts: 173
    Chime .. I wrote to 10c and back to HMV ... am surprised more people haven't picked up on this. I take it you were expecting the poster too ... ?
    "If I knew where it was I would take you there ... there's much more than this"

    Manchester 92, 09, 12 (x2)
    London 96, 00 (x2), 06, 07, 09, 10
    Reading 06
    Arras 10
    Alpine Valley 11 (x2)
    Prague 12
    Berlin 12
    Leeds 14
    Milton Keynes 14
  • CratePilotCratePilot Posts: 173
    I emailed HMV and received a reply on the 21st:

    "We are sorry to hear that you did not receive a poster with your order for PEARL JAM: BACKSPACER: DELUXE EDITION CD.

    We have notified the relevant department in order to have one sent to you. We will send this to you as soon as possible.

    Please accept our apologies for any inconvenience caused."

    .... I imagine that I'll be receiving a similar email to yours from the "relevant department" :roll:
  • pdalowskypdalowsky Doncaster,UK Posts: 15,100
    yet go instore and guess what you get??
  • CratePilotCratePilot Posts: 173
    You're not going to tell us that they are giving the posters out over the counter at HMV are you? :shock: :lol:
  • HeyWayneHeyWayne Posts: 316
    imissyoualready wrote:
    What does "Cock Up" mean? is that a british thing? ....cause I like it.

    I think if you type in "cock up" using the English (UK) setting on Windows, and then switch to English (US) it will translate to "fuck up".

    What's "HMV" by the way? :|
    Just a dude growing veg

    haywayne.blogspot.com
  • surfanddestroysurfanddestroy Posts: 2,786
    I called them on Monday about this and was told they would get the poster sent to me asap, then yesterday I received an email from the saying there never was a poster. They said all you got for pre ordering was the booklet...er I think you get one of those in most cds.
    Anyhow I called them back yesterday and was told it was being passed onto management for investigation as so many people have complained.

    Also it wasn't 10C's cock up as the HMV website clearly stated that you would get the poster with pre orders.

    I shall wait and see what happens.
    Astoria 20/04/06, Leeds 25/08/06, Prague 22/09/06, Wembley 18/06/07,
    Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.

    Ain't gonna be any middle anymore.
  • IdlewildIdlewild Posts: 173
    HMV is rubbish, still haven't received the CD. Its not 10 clubs fault, its nothing to do with them. Townsend Records were great. Got CD Vinyl and poster on Saturday. Buy from them next time.
    London Brixton Academy 1993, Wembley Arena (Both Nights) 1996, Wembley Arena 2000, London Astoria 2006, Reading Festival 2006, Verona Italy 2006, London Wembley Arena 2007, Copenhagen Denmark 2007,
    London Shepherds Bush Empire 2009, Manchester Evening News Arena 2009, London O2 Arena 2009
    Dublin, Belfast, Hyde Park 2010
    Manchester Arena 1 and 2, Stockholm, Oslo 2012
    Amsterdam 1 and 2, Leeds, Milton Keynes Bowl 2014
    Wrigley Field 1 and 2 2016
    London 1 and 2 2018
    Fenway Park 1 and 2 2018
  • pdalowskypdalowsky Doncaster,UK Posts: 15,100
    ApeMan wrote:
    You're not going to tell us that they are giving the posters out over the counter at HMV are you? :shock: :lol:

    i certainly am.

    My ucnle text me yesterday a picture of it
  • chimechime Posts: 7,839
    Well I dropped them an e-mail too. So we'll see what that brings
    So are we strangers now? Like rock and roll and the radio?
  • MineMine Posts: 556
    They got me the wrong version (regular instead of limited). I e-mailed them about it. I was wondering if this happened to anybody else.
    I knew who I was before other people started telling me who I was. J.Joplin
  • chimechime Posts: 7,839
    Mine wrote:
    They got me the wrong version (regular instead of limited). I e-mailed them about it. I was wondering if this happened to anybody else.

    I was wondering what the regular looked like vs the limited. I ordered the limited but am not sure if what I received is it :P
    So are we strangers now? Like rock and roll and the radio?
  • MineMine Posts: 556
    chime wrote:
    Mine wrote:
    They got me the wrong version (regular instead of limited). I e-mailed them about it. I was wondering if this happened to anybody else.

    I was wondering what the regular looked like vs the limited. I ordered the limited but am not sure if what I received is it :P
    Well it's not a gatefold sleeve. It doesn't have the see through "window" so that you can see the brain on the inner CD sleeve.
    If the catalogue number ends with "6" it's the regular one if it's a 7 it's the limited.
    I knew who I was before other people started telling me who I was. J.Joplin
  • surfanddestroysurfanddestroy Posts: 2,786
    chime wrote:

    I was wondering what the regular looked like vs the limited. I ordered the limited but am not sure if what I received is it :P

    I was just thinking the same, I assume I got the limited but don't know for sure as I don't know what the other one looks like.
    Astoria 20/04/06, Leeds 25/08/06, Prague 22/09/06, Wembley 18/06/07,
    Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.

    Ain't gonna be any middle anymore.
  • chimechime Posts: 7,839
    Mine wrote:
    chime wrote:
    Mine wrote:
    They got me the wrong version (regular instead of limited). I e-mailed them about it. I was wondering if this happened to anybody else.

    I was wondering what the regular looked like vs the limited. I ordered the limited but am not sure if what I received is it :P
    Well it's not a gatefold sleeve. It doesn't have the see through "window" so that you can see the brain on the inner CD sleeve.
    If the catalogue number ends with "6" it's the regular one if it's a 7 it's the limited.

    Ah ok. Think I may have the right one then. Don't have it with me to check the catalogue number.

    Hopefully they get the right one out to you quick sharpish ;)

    I wonder how limited the limited edition really is :? Would think most people will have ordered it as it's the same price as the regular version and it's still available.
    So are we strangers now? Like rock and roll and the radio?
  • False_BeliefFalse_Belief Cardiff Posts: 763
    ApeMan wrote:
    I emailed HMV and received a reply on the 21st:

    "We are sorry to hear that you did not receive a poster with your order for PEARL JAM: BACKSPACER: DELUXE EDITION CD.

    We have notified the relevant department in order to have one sent to you. We will send this to you as soon as possible.

    Please accept our apologies for any inconvenience caused."

    .... I imagine that I'll be receiving a similar email to yours from the "relevant department" :roll:


    What e-mail address did you use to contact them? I've had a look through their website but can only find specific e-mail addresses for digital downloads and store related issues.
    I recieved my 'Backspacer Deluxe Edition Special Packaging' from HMV yesterday - but from what I can tell it's no different to the regualr version on sale everywhere else. Not impressed.

    Leeds 2006, London 2007, Hartford 2008, London Shepherds Bush 2009, London O2 2009, Dublin 2010, London Hyde Park 2010, Amsterdam 1 2012, Amsterdam 2 2012, Berlin 1 2012, EV solo London 30/7/2012, Berlin 2014, Stockholm 2014, Milton Keynes 2014, Amsterdam 1 2018, London 1 2018, London 2 2018, EV solo Dublin 2019, London 1 2022, London 2 2022, New York City 2022 

  • pdalowskypdalowsky Doncaster,UK Posts: 15,100
    False_Belief wrote:
    ApeMan wrote:
    I emailed HMV and received a reply on the 21st:

    "We are sorry to hear that you did not receive a poster with your order for PEARL JAM: BACKSPACER: DELUXE EDITION CD.

    We have notified the relevant department in order to have one sent to you. We will send this to you as soon as possible.

    Please accept our apologies for any inconvenience caused."

    .... I imagine that I'll be receiving a similar email to yours from the "relevant department" :roll:


    What e-mail address did you use to contact them? I've had a look through their website but can only find specific e-mail addresses for digital downloads and store related issues.
    I recieved my 'Backspacer Deluxe Edition Special Packaging' from HMV yesterday - but from what I can tell it's no different to the regualr version on sale everywhere else. Not impressed.

    I think the difference is simply one is the gatefold windowed limited version and the regular is the slip case with no hole in the front. Its quite easy to see the difference when you have them both in hand
  • False_BeliefFalse_Belief Cardiff Posts: 763
    pdalowsky wrote:
    False_Belief wrote:
    ApeMan wrote:
    I emailed HMV and received a reply on the 21st:

    "We are sorry to hear that you did not receive a poster with your order for PEARL JAM: BACKSPACER: DELUXE EDITION CD.

    We have notified the relevant department in order to have one sent to you. We will send this to you as soon as possible.

    Please accept our apologies for any inconvenience caused."

    .... I imagine that I'll be receiving a similar email to yours from the "relevant department" :roll:


    What e-mail address did you use to contact them? I've had a look through their website but can only find specific e-mail addresses for digital downloads and store related issues.
    I recieved my 'Backspacer Deluxe Edition Special Packaging' from HMV yesterday - but from what I can tell it's no different to the regualr version on sale everywhere else. Not impressed.

    I think the difference is simply one is the gatefold windowed limited version and the regular is the slip case with no hole in the front. Its quite easy to see the difference when you have them both in hand


    Ah, ok - thanks. Looks like I do actually have the 'deluxe' version then. Oh and apologies for not actually bothering to read the whole thread properly before asking that question! :oops:

    Leeds 2006, London 2007, Hartford 2008, London Shepherds Bush 2009, London O2 2009, Dublin 2010, London Hyde Park 2010, Amsterdam 1 2012, Amsterdam 2 2012, Berlin 1 2012, EV solo London 30/7/2012, Berlin 2014, Stockholm 2014, Milton Keynes 2014, Amsterdam 1 2018, London 1 2018, London 2 2018, EV solo Dublin 2019, London 1 2022, London 2 2022, New York City 2022 

  • pdalowskypdalowsky Doncaster,UK Posts: 15,100
    no worries at all dude, the regular release looks very bare next to the limited one. It doesnt even fold open!!
  • pdalowskypdalowsky Doncaster,UK Posts: 15,100
    Back to the main point though guys, there is a poster. that is for sure.

    HMV are full of shit.

    go get em, I cant be bothered, I can predict their pre programmed reply.
  • False_BeliefFalse_Belief Cardiff Posts: 763
    pdalowsky wrote:
    Back to the main point though guys, there is a poster. that is for sure.

    HMV are full of shit.

    go get em, I cant be bothered, I can predict their pre programmed reply.


    Ooh - I was just browsing the 'HMV Pure' (rewards/loyalty card) section of their site, looking for stuff to spend my points on. I did a search for 'Pearl Jam' just on the off-chance that they'd have something interesting to give away now that Backspacer's out.....and waddya know: http://pure.hmv.com/Exclusive-Product/P ... m091000899

    Leeds 2006, London 2007, Hartford 2008, London Shepherds Bush 2009, London O2 2009, Dublin 2010, London Hyde Park 2010, Amsterdam 1 2012, Amsterdam 2 2012, Berlin 1 2012, EV solo London 30/7/2012, Berlin 2014, Stockholm 2014, Milton Keynes 2014, Amsterdam 1 2018, London 1 2018, London 2 2018, EV solo Dublin 2019, London 1 2022, London 2 2022, New York City 2022 

  • CratePilotCratePilot Posts: 173
    pdalowsky wrote:
    ApeMan wrote:
    You're not going to tell us that they are giving the posters out over the counter at HMV are you? :shock: :lol:

    i certainly am.

    My ucnle text me yesterday a picture of it


    lol .... so the stores have got em ..... but they can't get them to those who pre-ordered online .... I know that the online store is considered seperate from the high street stores but come on .... surely they can sort this one out it's all HMV at the end of the day.

    Thanks for the info :)
  • pdalowskypdalowsky Doncaster,UK Posts: 15,100
    False_Belief wrote:
    pdalowsky wrote:
    Back to the main point though guys, there is a poster. that is for sure.

    HMV are full of shit.

    go get em, I cant be bothered, I can predict their pre programmed reply.


    Ooh - I was just browsing the 'HMV Pure' (rewards/loyalty card) section of their site, looking for stuff to spend my points on. I did a search for 'Pearl Jam' just on the off-chance that they'd have something interesting to give away now that Backspacer's out.....and waddya know: http://pure.hmv.com/Exclusive-Product/P ... m091000899

    great find, although the one instore is different stilll.. its the live shot that I think featured on the berlin ticket
  • strummersstrummers Posts: 2,611
    Posted about this a few days ago, e-mailed HMV and got the 'it doesn't come with a poster' reply.

    Will email them again.
    http://www.wishlistfoundation.org
    http://www.strummersphotography.com

    <object width="360" height="300"><param name="movie" value="http://www.redbubble.com/swf/redbubble.swf"></param><param name="allowFullScreen" value="true"></param><PARAM NAME=FlashVars VALUE="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow"><embed src="http://www.redbubble.com/swf/redbubble.swf&quot; FlashVars="url=http://www.redbubble.com/people/strummers/works/visual.atom?campaign=sales_widget&mode=slideshow&quot; type="application/x-shockwave-flash" allowfullscreen="true" width="360" height="300"></embed></object>
  • surfanddestroysurfanddestroy Posts: 2,786
    I got an email back from HMV yesterday, they say it was a mistake on their website and they don't have any posters.

    I can either send my CD back for a refund or accept a £5 voucher for their online store.
    Astoria 20/04/06, Leeds 25/08/06, Prague 22/09/06, Wembley 18/06/07,
    Dusseldorf 21/06/07, Manchester 17/08/09, London 18/08/09, LA 06/10/09, LA 07/10/09.

    Ain't gonna be any middle anymore.
  • IdlewildIdlewild Posts: 173
    Well Done HMV, That's Another Complete Mess Up. What A Joke Company
    London Brixton Academy 1993, Wembley Arena (Both Nights) 1996, Wembley Arena 2000, London Astoria 2006, Reading Festival 2006, Verona Italy 2006, London Wembley Arena 2007, Copenhagen Denmark 2007,
    London Shepherds Bush Empire 2009, Manchester Evening News Arena 2009, London O2 Arena 2009
    Dublin, Belfast, Hyde Park 2010
    Manchester Arena 1 and 2, Stockholm, Oslo 2012
    Amsterdam 1 and 2, Leeds, Milton Keynes Bowl 2014
    Wrigley Field 1 and 2 2016
    London 1 and 2 2018
    Fenway Park 1 and 2 2018
  • chimechime Posts: 7,839
    surfanddestroy wrote:
    I got an email back from HMV yesterday, they say it was a mistake on their website and they don't have any posters.

    I can either send my CD back for a refund or accept a £5 voucher for their online store.

    :twisted: they only offered me £2
    So are we strangers now? Like rock and roll and the radio?
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