'Best they could' to get Backspacer here? Let's discuss.
I'd like to preface this note (which some will inevitably call a rant) by making a couple of statements.
1. I am a paying member of the Ten Club, and as such, believe I am entitled to answers to my questions - I can't think of one product or service where being left in the dark is remotely acceptable.
2. If my knowledge is faulty in any way (which I am going to assume will be the case), please inform me... I'm posting this so I can learn, so others can learn, and hopefully so we can bring some attention to this topic.
When I purchased Backspacer on vinyl through the Ten Club, I noticed something at the bottom of the screen that said that the Ten Club would do their best to have Backspacer to us (both vinyl AND CD customers) by its release date. Something tells me they didn't. As a Canadian well-accustomed to receiving things from 10C after their release dates, I would have thought that the Ten Club would have learnt by now about approximately how long things take to get done, regarding having items shipped to Canada and across the world. I'd consider it a blatant lie to tell paying customers you will do your best to have this product in their hand by a certain date, SHIP IT two days later, utilizing a service provider whose terms have not changed, and still state 4-8 weeks for international/Canadian delivery. My question is nothing more than this - is the Ten Club that disorganized that they can not see that post-release date shipments + shipping service that takes 4-8 weeks ≠ doing your best to put something in our hands on the release date, and are there better ways to deal with an international release in the future? How about buying storage space in other countries, shipping them there well in advance, and mailing them from the respective depot closer to the release date? Is that a financially feasible option? I know I will not be pre-ordering anything I can find locally from the Ten Club anymore personally, unless it's got some sort of unique perk worth the difference in price (and expected date of arrival). Please! Ten Club! Inform us! What's going on!?
1. I am a paying member of the Ten Club, and as such, believe I am entitled to answers to my questions - I can't think of one product or service where being left in the dark is remotely acceptable.
2. If my knowledge is faulty in any way (which I am going to assume will be the case), please inform me... I'm posting this so I can learn, so others can learn, and hopefully so we can bring some attention to this topic.
When I purchased Backspacer on vinyl through the Ten Club, I noticed something at the bottom of the screen that said that the Ten Club would do their best to have Backspacer to us (both vinyl AND CD customers) by its release date. Something tells me they didn't. As a Canadian well-accustomed to receiving things from 10C after their release dates, I would have thought that the Ten Club would have learnt by now about approximately how long things take to get done, regarding having items shipped to Canada and across the world. I'd consider it a blatant lie to tell paying customers you will do your best to have this product in their hand by a certain date, SHIP IT two days later, utilizing a service provider whose terms have not changed, and still state 4-8 weeks for international/Canadian delivery. My question is nothing more than this - is the Ten Club that disorganized that they can not see that post-release date shipments + shipping service that takes 4-8 weeks ≠ doing your best to put something in our hands on the release date, and are there better ways to deal with an international release in the future? How about buying storage space in other countries, shipping them there well in advance, and mailing them from the respective depot closer to the release date? Is that a financially feasible option? I know I will not be pre-ordering anything I can find locally from the Ten Club anymore personally, unless it's got some sort of unique perk worth the difference in price (and expected date of arrival). Please! Ten Club! Inform us! What's going on!?
'05 - TO, '06 - TO 1, '08 - NYC 1 & 2, '09 - TO, Chi 1 & 2, '10 - Buffalo, NYC 1 & 2, '11 - TO 1 & 2, Hamilton, '13 - Buffalo, Brooklyn 1 & 2, '15 - Global Citizen, '16 - TO 1 & 2, Chi 2
EV
Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
EV
Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
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MSG 1 '98 - MSG 1+2 '03 - Reading,PA '04 - Borgata 1 '05 - Continental Arena 1+2 '06 - Lollapalooza Chicago,IL '07-MSG 1+2 08, Mansfield 1 08, Beacon Theatre 08. MSG 1 10,PJ20 Alpine Valley, Atlanta 2012, Brooklyn 1+2 2013, Hartford 2013, Seattle 2013, Memphis 2014
So in my opinion i think you can be angry for this reason but not for the 4 week delay that unfortunately comes with living in Canada. Seeing as you are a tenclub member maybe instead of expecting tenclub to change their ways you should change yours, because for all you know the vinyl wasnt ready for shipping 4 weeks ago. So i would agree that you should just buy locally when you can from now on. I hope this sounds respectful and not rant like too
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And I'm in Los Angeles.
Los Angeles 10.7.2009
You make a good point that pre-ordered albums going to far-away places should be shipped earlier. But the root of the problem is they're not even bothering to ship them at all until we pester and nag. In this age of computers it shouldn't be that hard to keep track of orders. And this is not the first time I've had to send Ten Club a "what has happened to my order?" email.
Why did I bother pre-ordering? I could have had this album Sunday and saved $7.50 in shipping if I wasn't such a (stupidly) loyal fan. Although I do have Backspacer now it as a file of MP3s, on principle I refuse to listen to it until my pre-ordered copy arrives.
In the meantime, I'll be listening to Down. They treat their fans a lot better.
I could buy it at the record store down the street but a little late for that.
I'll probably just avoid purchasing anything from the 10C (minus tickets) in the future.
problem solved!
I'm in the UK and have yet to receive the CD, which is pretty disappointing to be honest. And TenClub never said when they actually shipped international orders, unlike the rest (there was a thread with the days on which various zip codes in the US had their orders shipped and it just said that international orders had been, without any specific date).
I can post stuff to the US and it has an estimated delivery that is far more precise than '4-8 weeks' and it's not extortionate.
It's a shame because I want to buy through the TenClub, not just because of bonuses like the packaging but I want to support it/the band.
I paid with shipping $21USD
I still dont have the album
I can go to any store and buy it for cheaper than 10C $12.99CND
So please 10C rather than ignoring us all with these questions.....
Enlighten us
Doesnt seem fair to the core root fans.......you know the members.....the people who go out oftheir way to support to be treated this way.
I had to go buy the album at HMV yesterday.......I guess it will become a gift.
I love the band, I love the shows, I love the merch, I love the people..............but I dont like feeling frozen out in the cold.
Please respond 10C
Eddie Vedder Solo Tour Albany NY June 9, 2009
Pearl Jam Toronto Aug 21, 2009
Pearl Jam Chicago Aug 23, 2009
Pearl Jam Chicago Aug 24, 2009
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Pearl Jam New York MSG1 May 20, 2010
Pearl Jam New York MSG2 May 21, 2010
Go Cards Go!
Benjs,
I really appreciate the level head you consistently display when discussing different subjects on this board. I wish more people would take a cue from how you present yourself. But I digress...
With regard to your question above, I noted on a thread a day or so ago something that I think applies here. I'll paraphrase myself but throw out the same central idea:
If you look in the album artwork for the vinyl (and cd I think? not sure at the exact moment...) you'll see that the album is dedicated to Dr. Michael Richter. Without bringing up the sad circumstances surrounding this dedication again, I submit that if you look at the timeline of events leading up to Backspacer's release, you'll notice that his passing was approximately only one month (a little less actually) before the album was supposed to be shipped to consumers. Working backwards from the release date to the decision to include the dedication on the artwork tells me that there really was no "slack time" in between the artwork being:
1. Approved
2. Submitted for printing
3. Test printed
4. Approval of the test print
5. Mass produced
6. Shipped for packaging with the vinyl/cd's
7. Received for packaging with the vinyl/cd's
8. Packaged with the vinyl/cd's
9. Shipped to distribution centers for retail and fan club release
10. Delivered to the USPS for shipping.
11. Shipped to central USPS distribution centers
12. Shipped to local USPS distribution centers
13. Delivered to home consumers
Straight up, I don't know if this is truly the real process which was undertaken, but I think it is a pretty realistic estimation. I find it completely realistic to hypothesize that given that Mr. Richter's passing occurred so close to the release date, the band's decision to include a very heart-felt dedication probably threw a serious monkeywrench (pun intended) into distribution plans for a short time. I think that under "normal" circumstances the album artwork would have been done slightly prior to when it was this time and the situation would have allowed 10C to ship earlier (if they decided that was something they wanted to do).
With respect to this then, I don't think that it is necessarily fair to characterize 10C as disorganized in their efforts.
I hope this makes sense.
HeavyHands
Admin
Social awareness does not equal political activism!
5/23/2011- An utter embarrassment... ticketing failures too many to list.
Eddie Vedder Solo Tour Albany NY June 9, 2009
Pearl Jam Toronto Aug 21, 2009
Pearl Jam Chicago Aug 23, 2009
Pearl Jam Chicago Aug 24, 2009
Pearl Jam Buffalo May 10, 2010
Pearl Jam New York MSG1 May 20, 2010
Pearl Jam New York MSG2 May 21, 2010
Go Cards Go!
Yes.
Yes.
Yes.
Yes.
On all counts "yes." I'm merely putting forth a circumstance that I haven't heard anyone else recognize (as of yet) that may have played a significant factor in the shipment of merchandise to paying customers.
And while it would be nice to hear it (a reason) from them, I wouldn't count on it.
Same.
Male, 34
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1998 Brisbane 2
2003 Brisbane 1
2006 LA 1 & 2
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2009 LA 1, 2, 3 & 4, San Diego
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2013 Chicago, Dallas & OKC
Male, 34
I'm on Facebook - facebook.com/christopher.leesye1
1998 Brisbane 2
2003 Brisbane 1
2006 LA 1 & 2
2008 LA 2, San Diego 1 (EV)
2009 LA 1, 2, 3 & 4, San Diego
2011 St. Louis (EV)
2012 Tulsa 1 & 2 (EV)
2013 Chicago, Dallas & OKC
Do the right thing.....it doesnt matter if its a $10 CD or a $10,000 car
Eddie Vedder Solo Tour Albany NY June 9, 2009
Pearl Jam Toronto Aug 21, 2009
Pearl Jam Chicago Aug 23, 2009
Pearl Jam Chicago Aug 24, 2009
Pearl Jam Buffalo May 10, 2010
Pearl Jam New York MSG1 May 20, 2010
Pearl Jam New York MSG2 May 21, 2010
Go Cards Go!
Eddie Vedder Solo Tour Albany NY June 9, 2009
Pearl Jam Toronto Aug 21, 2009
Pearl Jam Chicago Aug 23, 2009
Pearl Jam Chicago Aug 24, 2009
Pearl Jam Buffalo May 10, 2010
Pearl Jam New York MSG1 May 20, 2010
Pearl Jam New York MSG2 May 21, 2010
Go Cards Go!
I think what you wrote is completely feasible, based on that timeline, by the way.
EV
Toronto Film Festival 9/11/2007, '08 - Toronto 1 & 2, '09 - Albany 1, '11 - Chicago 1
Apparently it'll take 5-8 business days to arrive.
At least I got my Toronto poster today...
I can only speculate that the people who are normally doing certain other jobs are busy stuffing envelopes. I have been to an organization where a few times per year, they have to send personalized mass mailings. Regardless of anybody's position within the organization, when this mailing happens, everybody gets boxes, envelopes, spreads themselves on the floor, and stuffs envelopes. The hallways are lined with people sitting cross legged working on their stack. I've seen the president of the organization, managers, everybody else in jeans, working on the mailing. Some people stuffing, others doing quality control on lists, others physically mailing, etc. It is quite a sight. Since it only happens occasionally, their headcount isn't ramped up as if this occurred all the time. So it is sort of an event trying to get all of the stuff out. I think a similar situation is probably happening at 10c. I'm guessing the people who normally handle e-mails and calls are working on this as well. On top of it all, there is a tour going on and I think manning the shows takes resources as well. I bet Tim, himself, is probably stuffing envelopes as with everybody else. This is what I envision. I don't think there is any bad intention. I think the decision is to stuff envelopes and take the edge off the problem as opposed to taking someone off the production line in order to field complaints. This is my speculation as to what is going on.
It is frustrating that we really don't get any responses from them on these things, but with a tour going on, and 10Club having probably less than 10 employees, sadly delays are, and will happen.
we live in a society where we want things at the speed of sound and when it doesn't happen, people become unhappy. let it be and see what good things will come your way by doing so.
It's kind of you, and some of the others here to offer possibilities that excuse Ten Club's lousy performance on this issue. However, the fact is Pearl Jam has been giving away several vinyl copies of this album on Twitter every day since September 14th. They obviously had the vinyls in plenty of time to ship them out to those of us who pre-ordered.
As far as I can tell, there is no excuse for the delay. But if there is a plausible explanation, all the Ten Club members who ordered it and are discovering theirs haven't even shipped days after the release are owed that explanation from Ten Club, as well as an apology.