Pearl Jam @ Shepards Bush is official ~ Local 10c lottery

redrock

goddess wrote:

redrock wrote:

see_the_world wrote:

There were a lot of 'industry' people (including other musicians and celebs) at the Astoria - this will be the same.

At least two of us have reports from confirmed sources that NO industry types have been allocated tickets for Shep Bush. If there ARE any going around they will have been few and far between despite previous shows...

I'm surprised.... I was told by SB that no level 1 seats were made available. But this being a promo show, one would expect them to be there.

dunkman

goddess wrote:

Dear hmv customer,

We are writing to you in response to your recent enquiry in regards to the Pearl Jam CD pre-order / ticket offer.

We are sorry that you experienced issues with the hmv tickets site on Tuesday 21st July. As you can imagine, this offer was extremely popular and as a result the web site did at times struggle to cope with the volume of people trying to purchase tickets. We are also aware that at times the volume of traffic led to confusing messages being presented to customers attempting to purchase tickets, leading customers to conclude either that the link did not work or that tickets were sold out either prior to 9am or within just a few minutes of 9am.

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Once again, please accept our sincere apologies if you were unable to purchase tickets in the hmv pre-sale; as you may appreciate the return of such a high profile band such as Pearl Jam caused unprecedented demand.

Kind Regards,

The Online Service Team
http://www.hmv.com



Are they having a laugh? This in response to my fuming letter demanding an explanation from a REAL person not an automated email!

under the Freedom of Information Act you could request the actual server log to find out at what exact time those tickets were purchased at... you dont need to ask for private details... just a time log of their sale time...

its a bit extreme and all that... but it'd be fun to do seeing as how i get FOI requests at my work quite a bit... :twisted: :twisted:

Alis Grave Nil

dunkman wrote:

goddess wrote:

Dear hmv customer,

We are writing to you in response to your recent enquiry in regards to the Pearl Jam CD pre-order / ticket offer.

We are sorry that you experienced issues with the hmv tickets site on Tuesday 21st July. As you can imagine, this offer was extremely popular and as a result the web site did at times struggle to cope with the volume of people trying to purchase tickets. We are also aware that at times the volume of traffic led to confusing messages being presented to customers attempting to purchase tickets, leading customers to conclude either that the link did not work or that tickets were sold out either prior to 9am or within just a few minutes of 9am.

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Once again, please accept our sincere apologies if you were unable to purchase tickets in the hmv pre-sale; as you may appreciate the return of such a high profile band such as Pearl Jam caused unprecedented demand.

Kind Regards,

The Online Service Team
http://www.hmv.com



Are they having a laugh? This in response to my fuming letter demanding an explanation from a REAL person not an automated email!

under the Freedom of Information Act you could request the actual server log to find out at what exact time those tickets were purchased at... you dont need to ask for private details... just a time log of their sale time...

its a bit extreme and all that... but it'd be fun to do seeing as how i get FOI requests at my work quite a bit... :twisted: :twisted:

LOL!!

sibyl

goddess wrote:

Dear hmv customer,

We are writing to you in response to your recent enquiry in regards to the Pearl Jam CD pre-order / ticket offer.

We are sorry that you experienced issues with the hmv tickets site on Tuesday 21st July. As you can imagine, this offer was extremely popular and as a result the web site did at times struggle to cope with the volume of people trying to purchase tickets. We are also aware that at times the volume of traffic led to confusing messages being presented to customers attempting to purchase tickets, leading customers to conclude either that the link did not work or that tickets were sold out either prior to 9am or within just a few minutes of 9am.

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Once again, please accept our sincere apologies if you were unable to purchase tickets in the hmv pre-sale; as you may appreciate the return of such a high profile band such as Pearl Jam caused unprecedented demand.

Kind Regards,

The Online Service Team
http://www.hmv.com





Are they having a laugh? This in response to my fuming letter demanding an explanation from a REAL person not an automated email!

got the same email from them 10 min ago!

Alis Grave Nil

At least two of us have reports from confirmed sources that NO industry types have been allocated tickets for Shep Bush. If there ARE any going around they will have been few and far between despite previous shows...[/quote][/quote]

I'm surprised.... I was told by SB that no level 1 seats were made available. But this being a promo show, one would expect them to be there.[/quote]

Now that IS weird and I do know shows previously where lots of industry have filled that level out. The only thing I can think of that they were the seats bought up by the 02 for their pre-sale which it seems never happened? Or maybe the industry are having a big party there and have all been told to keep quiet or be fired ;-) Man, if there are all those seats sitting there waiting to be bought - well, we know a few folks who could fill them!

I wonder if SBE can be persuaded to explain WHO the seats ARE for then?

redrock

redrock wrote:

goddess wrote:

redrock wrote:

There were a lot of 'industry' people (including other musicians and celebs) at the Astoria - this will be the same.

At least two of us have reports from confirmed sources that NO industry types have been allocated tickets for Shep Bush. If there ARE any going around they will have been few and far between despite previous shows...

I'm surprised.... I was told by SB that no level 1 seats were made available. But this being a promo show, one would expect them to be there.

This is from an e-mail sent to someone who complained to Ticketweb:

"We would also like to inform you that TicketWeb only had a small allocation of tickets for this event as tickets were also allocated to 3rd parties and other agents. "

Seems 3rd parties is important enough to mention.

I'm thinking other agents would be HMV (who did not have many it would seem) and '3rd parties' would be 'industry'.

pdalowsky

sibyl wrote:

goddess wrote:

Dear hmv customer,

We are writing to you in response to your recent enquiry in regards to the Pearl Jam CD pre-order / ticket offer.

We are sorry that you experienced issues with the hmv tickets site on Tuesday 21st July. As you can imagine, this offer was extremely popular and as a result the web site did at times struggle to cope with the volume of people trying to purchase tickets. We are also aware that at times the volume of traffic led to confusing messages being presented to customers attempting to purchase tickets, leading customers to conclude either that the link did not work or that tickets were sold out either prior to 9am or within just a few minutes of 9am.

We would like to reassure you no orders were processed before 9am BST on Tuesday 21st July 2009 and tickets continued to be purchased by pre-sale customers for around 30 minutes.

Once again, please accept our sincere apologies if you were unable to purchase tickets in the hmv pre-sale; as you may appreciate the return of such a high profile band such as Pearl Jam caused unprecedented demand.

Kind Regards,

The Online Service Team
http://www.hmv.com





Are they having a laugh? This in response to my fuming letter demanding an explanation from a REAL person not an automated email!

got the same email from them 10 min ago!

same email, and they have had a real blasting by return, because that is bollocks and they damn well know it

see_the_world

goddess wrote:

Dear hmv customer,

tickets continued to be purchased by pre-sale customers for around 30 minutes.

The Online Service Team
http://www.hmv.com

This bit, in particular, stinks of bullshit.

Dr Emmett Brown

goddess wrote:

At least two of us have reports from confirmed sources that NO industry types have been allocated tickets for Shep Bush. If there ARE any going around they will have been few and far between despite previous shows...

I think I might be one of those two people, but just to reiterate, someone I know at a record label informs me that there are no tickets for this floating around at all

gems_and_rhinestones

this was my reply from Ticketweb.. after having them in my basket getting to the last screen and then they go.. I must say I prefer ticketmaster now at least you have ten min to compete your order and they hold the tickets for you... my payment has even been authorised on my account I did give them a real blasting today...

Thank you for your feedback.

There was an extremely large volume of traffic through our website for the Pearl Jam on sale and no general system errors have been reported by our technical team. If you experienced a long wait whilst trying to obtain tickets, this was due to the sheer weight of numbers trying to access the site. If you did not receive a reference number, it is likely that you do not have a booking.

We would also like to inform you that TicketWeb only had a small allocation of tickets for this event as tickets were also allocated to 3rd parties and other agents.

Once ticket selection has taken place, the customer must click the “Add to Cart” icon to proceed to the next phase of the booking process. Here, customers are once again presented with the event details, including the event, venue, time and location of the tickets that have been selected. The customer then has to confirm whether they wish to continue with the booking, by clicking on the “Proceed To Secure Order Form” icon at the bottom of the page. The booking is not confirmed until you have been given a confirmation number. The money has not been debited from your account, although it may show as being taken.

Please accept our apologies for any inconvenience caused- unfortunately when demand so exceeds supply, some disappointment is inevitable. Customers are advised to keep checking back to our site in case more tickets become available closer to the date of the events.

We are continually striving to deliver a World Class Service to our customers. Should you require any further assistance please do not hesitate to contact us.

Alis Grave Nil

Dr Emmett Brown wrote:

goddess wrote:

At least two of us have reports from confirmed sources that NO industry types have been allocated tickets for Shep Bush. If there ARE any going around they will have been few and far between despite previous shows...

I think I might be one of those two people, but just to reiterate, someone I know at a record label informs me that there are no tickets for this floating around at all

LOL sorry Doc, you were one Say - could you use your time machine to go back and get us all ticket? ;-)

tea-dancer

well what a crock of s*&% that hmv malarky was! missed on the 10c pre-sale, gutting but fair enough, it is a lottery after all and at least I got e-mail confirmation that I was in the lottery and that I'd not been lucky. However, HMV can kiss my sweet ass, as I pre=ordered the new album as required to qualify for their pre-sale, then nothing...while everyone was getting their link e-mails...nothing. so i contacted them - 'should be on its way', nothing and so on and so on. and guess how many tickets I managed ot egt scrabbling around on the phone and trying a myriad of different ticket websites - oh, nothing! Hate HMV and there ain't nought that can be done which is the most frustrating. I think I'll be returning the CD from the losers, and buying it elsewhere!

Did anyone else have this much of a problem? Congrats to all you who got the tickets though, its going to be one hell of a gig... lucky sods! x

Alis Grave Nil

DanniC wrote:

this was my reply from Ticketweb.. after having them in my basket getting to the last screen and then they go.. I must say I prefer ticketmaster now at least you have ten min to compete your order and they hold the tickets for you... my payment has even been authorised on my account I did give them a real blasting today...

Thank you for your feedback.

There was an extremely large volume of traffic through our website for the Pearl Jam on sale and no general system errors have been reported by our technical team. If you experienced a long wait whilst trying to obtain tickets, this was due to the sheer weight of numbers trying to access the site. If you did not receive a reference number, it is likely that you do not have a booking.

We would also like to inform you that TicketWeb only had a small allocation of tickets for this event as tickets were also allocated to 3rd parties and other agents.

Once ticket selection has taken place, the customer must click the “Add to Cart” icon to proceed to the next phase of the booking process. Here, customers are once again presented with the event details, including the event, venue, time and location of the tickets that have been selected. The customer then has to confirm whether they wish to continue with the booking, by clicking on the “Proceed To Secure Order Form” icon at the bottom of the page. The booking is not confirmed until you have been given a confirmation number. The money has not been debited from your account, although it may show as being taken.

Please accept our apologies for any inconvenience caused- unfortunately when demand so exceeds supply, some disappointment is inevitable. Customers are advised to keep checking back to our site in case more tickets become available closer to the date of the events.

We are continually striving to deliver a World Class Service to our customers. Should you require any further assistance please do not hesitate to contact us.

< goes to hit self in the face > I knew that rang a bell. When I talked to Keith Prowse yesterday, after HMV directed me to them as they were handling the HMV tickets, Keith Prowse informed me they were the 'third party agency' for HMV etc, and their job was simply to administrate / send out tickets. Perhaps this is the explanation of third parties....HMV are not, by the way, an agent. Keith P were their 3rd party / agent. Which means that other 3rd paarties and agents prolly mean all those darn sods on the net like Double 8 and the others who are selling at vastly inflated prices..

why go home

Hey hows this.....
I had 2 tickets in my shopping bag this morning for shepherds bush, and refreshed the page 5 times after them telling me the transaction couldn't be complete with my tickets still there all this time....then after the 15 mins had elapse they charged my credit card 5 times which totals £495!!!!! FUCKING U S! AND ENDED WITH FUCK ALL

philthehip

pl07jam wrote:

Hey hows this.....
I had 2 tickets in my shopping bag this morning for shepherds bush, and refreshed the page 5 times after them telling me the transaction couldn't be complete with my tickets still there all this time....then after the 15 mins had elapse they charged my credit card 5 times which totals £495!!!!! FUCKING U S! AND ENDED WITH FUCK ALL

Although Im not sure what happened as it was my nephew trying to buy tickets, this basically happened to my card. And now looking on eBay there are shed loads of tickets. Im really sorry for those who didnt get tickets.

gems_and_rhinestones

I think we should all overbid on the e-bay tickets... like they did on the live8 and michael Jackson ones for the memorial.. i hate e-bay touts .. they stop real fans going to gig.. ifg we bid silly prices like 2,00,0000,00 you dont have to pay! (i think)

Briano

DanniC wrote:

I think we should all overbid on the e-bay tickets... like they did on the live8 and michael Jackson ones for the memorial.. i hate e-bay touts .. they stop real fans going to gig.. if we bid silly prices like 2,00,0000,00 you dont have to pay! (i think)

hee hee hee really, imagine us all doing that, yee want bids, we'll give ye fuckin' bids

gems_and_rhinestones

Hehehe... I would love to do it... show them the jamily mean business. .. :-)

Briano

DanniC wrote:

Hehehe... I would love to do it... show them the jamily mean business. .. :-)

nobody messes with the jamily!

ML

goddess wrote:

Now that IS weird and I do know shows previously where lots of industry have filled that level out. The only thing I can think of that they were the seats bought up by the 02 for their pre-sale which it seems never happened? Or maybe the industry are having a big party there and have all been told to keep quiet or be fired ;-) Man, if there are all those seats sitting there waiting to be bought - well, we know a few folks who could fill them!

I wonder if SBE can be persuaded to explain WHO the seats ARE for then?

There wasn't an O2 pre-sale but they did have an allocation of Priority tickets that went on sale at the same time as the general sale, the link is there in the O2 Blueroom at the moment, but of course now it's sold out.

One person in this thread said he got Level 1 so it's possible more did too.