Fan-to-Fan Ticket Exchange for Dummies

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Comments

  • 100 Pacer
    100 Pacer Toronto, ON Posts: 9,336
    craigraether said:
    JeBurkhardt said:
    100 Pacer said:
    Did I read correctly: if you are trying to refund F2F tickets but you aren’t the original purchaser you need to contact the original purchaser because the refund will be sent to them? 
    I thought the way it worked is that Ticketmaster  told the original buyer by email that the tickets were being refunded and then took the money from their payment source to give to the person wanting the refund. The person getting the refund doesn’t have to contact the original buyer. Then if the the original buyer wanted a refund, they had to apply for one. That is how I read it at least. 
    Correct - I have had two sets of tickets refunded by TM to the buyer of my tickets, They charged my CC and left me with the tickets. I was able to submit my own refund for one set and the second set were 10C tickets so I had to email Ticketstoday ( Not TM ) to request a refund. That one is pending. 
    Understood. What is the cut off for requesting refund for F2F-sourced tickets (as a 2nd buyer)?
    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

    1996: Toronto - 1998: Chicago, Montreal, Barrie - 2000: Montreal, Toronto - 2002: Seattle X2 (Key Arena) - 2003: Cleveland, Buffalo, Toronto, Montreal, Seattle (Benaroya Hall) - 2004: Reading, Toledo, Grand Rapids - 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto, Quebec City - 2006: Toronto X2, Albany, Hartford, Grand Rapids, Cleveland - 2007: Chicago (Vic Theatre) - 2008: NYC X2, Hartford, Mansfield X2 - 2009: Toronto, Chicago X2, Seattle X2, Philadelphia X4 - 2010: Columbus, Noblesville, Cleveland, Buffalo, Hartford - 2011: Montreal, Toronto X2, Ottawa, Hamilton - 2012: Missoula - 2013: London, Chicago, Buffalo, Hartford - 2014: Detroit, Moline - 2015: NYC (Global Citizen Festival) - 2016: Greenville, Toronto X2, Chicago 1 - 2017: Brooklyn (RRHOF Induction) - 2018: Chicago 1, Boston 1 - 2022: Fresno, Ottawa, Hamilton, Toronto, NYC, Camden - 2023: St. Paul X2, Austin X2 - 2024: Vancouver X2, Portland, Sacramento, Missoula, Noblesville, Philadelphia X2, Baltimore - 2025: Hollywood X2, Atlanta 2, Nashville X2, Pittsburgh X2
  • JB274988
    JB274988 Posts: 287
    I'm in the same boat (sort of), I have 2 tickets to Ottawa I cannot use that I bougt as the 2nd buyer, I don't have an option or email from ticketmaster on how to request refund.
    Camden, NJ 06 -  Columbia, SC 08 - Washington D.C. 08 - Philadelphia, PA 09 - Bristow, VA 10 - Hartford, CT 10 - NYC, NY 10 - Alpine Valley, WI 11 - Baltimore, MD 13 - Ottawa, ON 20 - Baltimore, MD 20 - St. Louis, MO 20
  • JojoRice
    JojoRice Kennesaw, GA Posts: 4,554
    JB274988 said:
    I'm in the same boat (sort of), I have 2 tickets to Ottawa I cannot use that I bougt as the 2nd buyer, I don't have an option or email from ticketmaster on how to request refund.
    I'm in the same situation with some Oakland tickets.  I'm just going to list them on the F2F site since it won't let me request a refund. 
    "I got memories, I got shit"
  • JeBurkhardt
    JeBurkhardt Posts: 5,378
    JojoRice said:
    JB274988 said:
    I'm in the same boat (sort of), I have 2 tickets to Ottawa I cannot use that I bougt as the 2nd buyer, I don't have an option or email from ticketmaster on how to request refund.
    I'm in the same situation with some Oakland tickets.  I'm just going to list them on the F2F site since it won't let me request a refund. 
    That is interesting. I have a set of tickets that I got off of F2F, and it has always had the option to refund them available on the TM website. I have been hyper sensitive when on the listing to make sure my mouse doesn't go anywhere near the button for request refund for fear of accidently clicking on it.
  • 100 Pacer
    100 Pacer Toronto, ON Posts: 9,336
    JeBurkhardt said:
    JojoRice said:
    JB274988 said:
    I'm in the same boat (sort of), I have 2 tickets to Ottawa I cannot use that I bougt as the 2nd buyer, I don't have an option or email from ticketmaster on how to request refund.
    I'm in the same situation with some Oakland tickets.  I'm just going to list them on the F2F site since it won't let me request a refund. 
    That is interesting. I have a set of tickets that I got off of F2F, and it has always had the option to refund them available on the TM website. I have been hyper sensitive when on the listing to make sure my mouse doesn't go anywhere near the button for request refund for fear of accidently clicking on it.
    Don’t see the option in the Ticketmaster app.
    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

    1996: Toronto - 1998: Chicago, Montreal, Barrie - 2000: Montreal, Toronto - 2002: Seattle X2 (Key Arena) - 2003: Cleveland, Buffalo, Toronto, Montreal, Seattle (Benaroya Hall) - 2004: Reading, Toledo, Grand Rapids - 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto, Quebec City - 2006: Toronto X2, Albany, Hartford, Grand Rapids, Cleveland - 2007: Chicago (Vic Theatre) - 2008: NYC X2, Hartford, Mansfield X2 - 2009: Toronto, Chicago X2, Seattle X2, Philadelphia X4 - 2010: Columbus, Noblesville, Cleveland, Buffalo, Hartford - 2011: Montreal, Toronto X2, Ottawa, Hamilton - 2012: Missoula - 2013: London, Chicago, Buffalo, Hartford - 2014: Detroit, Moline - 2015: NYC (Global Citizen Festival) - 2016: Greenville, Toronto X2, Chicago 1 - 2017: Brooklyn (RRHOF Induction) - 2018: Chicago 1, Boston 1 - 2022: Fresno, Ottawa, Hamilton, Toronto, NYC, Camden - 2023: St. Paul X2, Austin X2 - 2024: Vancouver X2, Portland, Sacramento, Missoula, Noblesville, Philadelphia X2, Baltimore - 2025: Hollywood X2, Atlanta 2, Nashville X2, Pittsburgh X2
  • mpedone
    mpedone 540xxx - Manchester, NH Posts: 1,961
    100 Pacer said:
    JeBurkhardt said:
    JojoRice said:
    JB274988 said:
    I'm in the same boat (sort of), I have 2 tickets to Ottawa I cannot use that I bougt as the 2nd buyer, I don't have an option or email from ticketmaster on how to request refund.
    I'm in the same situation with some Oakland tickets.  I'm just going to list them on the F2F site since it won't let me request a refund. 
    That is interesting. I have a set of tickets that I got off of F2F, and it has always had the option to refund them available on the TM website. I have been hyper sensitive when on the listing to make sure my mouse doesn't go anywhere near the button for request refund for fear of accidently clicking on it.
    Don’t see the option in the Ticketmaster app.

    Try logging in on a computer. I don't have the button on my F2F tickets in the app, but it's there when I log in on the computer. Looks like this:


    "I'm a lucky man, to count on both hands the [shows I've done]. Some folks just have one, others they got none..."

    Hartford 10.02.96 | Mansfield 2 09.16.98 | Mansfield 1 08.29.00 | Mansfield 1 07.02.03 | Mansfield 3 07.11.03 | Boston 2 05.25.06 | Tampa 04.11.16 | Fenway 1 08.05.16 | Fenway 2 08.07.16 | Fenway 1 09.02.18 | Fenway 2 09.04.18 | Baltimore 03.28.20 | Hamilton 09.06.22 | Toronto 09.08.22 | Nashville 09.16.22 | St Louis 09.18.22 | Baltimore 09.12.24 | Fenway 1 09.15.24 | Fenway 2 09.17.24

    "He made the deal with the devil, we get to play with him.
    He goes to hell, of course. We're going to heaven."
  • JeBurkhardt
    JeBurkhardt Posts: 5,378
    mpedone said:
    100 Pacer said:
    JeBurkhardt said:
    JojoRice said:
    JB274988 said:
    I'm in the same boat (sort of), I have 2 tickets to Ottawa I cannot use that I bougt as the 2nd buyer, I don't have an option or email from ticketmaster on how to request refund.
    I'm in the same situation with some Oakland tickets.  I'm just going to list them on the F2F site since it won't let me request a refund. 
    That is interesting. I have a set of tickets that I got off of F2F, and it has always had the option to refund them available on the TM website. I have been hyper sensitive when on the listing to make sure my mouse doesn't go anywhere near the button for request refund for fear of accidently clicking on it.
    Don’t see the option in the Ticketmaster app.

    Try logging in on a computer. I don't have the button on my F2F tickets in the app, but it's there when I log in on the computer. Looks like this:


    This^
  • 100 Pacer
    100 Pacer Toronto, ON Posts: 9,336
    👍
    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

    1996: Toronto - 1998: Chicago, Montreal, Barrie - 2000: Montreal, Toronto - 2002: Seattle X2 (Key Arena) - 2003: Cleveland, Buffalo, Toronto, Montreal, Seattle (Benaroya Hall) - 2004: Reading, Toledo, Grand Rapids - 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto, Quebec City - 2006: Toronto X2, Albany, Hartford, Grand Rapids, Cleveland - 2007: Chicago (Vic Theatre) - 2008: NYC X2, Hartford, Mansfield X2 - 2009: Toronto, Chicago X2, Seattle X2, Philadelphia X4 - 2010: Columbus, Noblesville, Cleveland, Buffalo, Hartford - 2011: Montreal, Toronto X2, Ottawa, Hamilton - 2012: Missoula - 2013: London, Chicago, Buffalo, Hartford - 2014: Detroit, Moline - 2015: NYC (Global Citizen Festival) - 2016: Greenville, Toronto X2, Chicago 1 - 2017: Brooklyn (RRHOF Induction) - 2018: Chicago 1, Boston 1 - 2022: Fresno, Ottawa, Hamilton, Toronto, NYC, Camden - 2023: St. Paul X2, Austin X2 - 2024: Vancouver X2, Portland, Sacramento, Missoula, Noblesville, Philadelphia X2, Baltimore - 2025: Hollywood X2, Atlanta 2, Nashville X2, Pittsburgh X2
  • JB274988
    JB274988 Posts: 287
    That option isn't there, but I did send a "contact us" email to them so I'll update the group once I hear anything back
    Camden, NJ 06 -  Columbia, SC 08 - Washington D.C. 08 - Philadelphia, PA 09 - Bristow, VA 10 - Hartford, CT 10 - NYC, NY 10 - Alpine Valley, WI 11 - Baltimore, MD 13 - Ottawa, ON 20 - Baltimore, MD 20 - St. Louis, MO 20
  • JB274988
    JB274988 Posts: 287
    edited March 2022
    Somewhat less than useful response from TM:

    Thanks for reaching out to us about your event.
     
    It appears you did not purchase your ticket(s) directly from Ticketmaster, rather you accepted them from an individual who transferred them to you.  
     
    If an event is canceled, postponed, rescheduled or moved, and refunds are approved by the Event Organizer, only the original purchaser—i.e., the person who purchased the tickets at issue directly from Ticketmaster—will be eligible for any available refunds or credits.
     

    • For canceled events, the original purchaser will receive any available refund (or may take advantage of an optional credit offer, if available), and no additional action is needed from the recipient of the transferred tickets.

     

    • For postponed, rescheduled, or moved events, recipients of the transferred tickets will need to transfer the tickets back to the original purchaser in order for the original purchaser to take advantage of any available refund and/or credit options. Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request.
    Post edited by JB274988 on
    Camden, NJ 06 -  Columbia, SC 08 - Washington D.C. 08 - Philadelphia, PA 09 - Bristow, VA 10 - Hartford, CT 10 - NYC, NY 10 - Alpine Valley, WI 11 - Baltimore, MD 13 - Ottawa, ON 20 - Baltimore, MD 20 - St. Louis, MO 20
  • LaFleur
    LaFleur Posts: 829
    JB274988 said:
    Somewhat less than useful response from TM:

    Thanks for reaching out to us about your event.
     
    It appears you did not purchase your ticket(s) directly from Ticketmaster, rather you accepted them from an individual who transferred them to you.  
     
    If an event is canceled, postponed, rescheduled or moved, and refunds are approved by the Event Organizer, only the original purchaser—i.e., the person who purchased the tickets at issue directly from Ticketmaster—will be eligible for any available refunds or credits.
     

    • For canceled events, the original purchaser will receive any available refund (or may take advantage of an optional credit offer, if available), and no additional action is needed from the recipient of the transferred tickets.

     

    • For postponed, rescheduled, or moved events, recipients of the transferred tickets will need to transfer the tickets back to the original purchaser in order for the original purchaser to take advantage of any available refund and/or credit options. Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request.
    If you don't have the option to refund in TM, they must be tickets from the 2020 10c presale via Ticketstoday?  If so you will have an email from Ticketstoday this week with subject "RESCHEDULED - Pearl Jam at ....." .  You need to reply to that for refund request.  
    Barrie - '98
    Toronto - '96, '00, '03, '05, '06, '16, '20, '22
    Ottawa - '16, '20, '22
    Hamilton - '20, '22
  • JB274988
    JB274988 Posts: 287
    jamesbrown1832 said:
    JB274988 said:
    Somewhat less than useful response from TM:

    Thanks for reaching out to us about your event.
     
    It appears you did not purchase your ticket(s) directly from Ticketmaster, rather you accepted them from an individual who transferred them to you.  
     
    If an event is canceled, postponed, rescheduled or moved, and refunds are approved by the Event Organizer, only the original purchaser—i.e., the person who purchased the tickets at issue directly from Ticketmaster—will be eligible for any available refunds or credits.
     

    • For canceled events, the original purchaser will receive any available refund (or may take advantage of an optional credit offer, if available), and no additional action is needed from the recipient of the transferred tickets.

     

    • For postponed, rescheduled, or moved events, recipients of the transferred tickets will need to transfer the tickets back to the original purchaser in order for the original purchaser to take advantage of any available refund and/or credit options. Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request.
    If you don't have the option to refund in TM, they must be tickets from the 2020 10c presale via Ticketstoday?  If so you will have an email from Ticketstoday this week with subject "RESCHEDULED - Pearl Jam at ....." .  You need to reply to that for refund request.  
    That's the thing - I got it on TM, and never received any other info to this date.  I'm likely writing this off, but it's infuriating how wildly disorganized this process has been.  I know PJ and TC had best intentions and couldn't forsee the pandemic, but as soon as TM got involved they purposely obfiscated everything and held our money for 2 years interest free and make it incredibly difficult to resolve a simple refund request.  
    Camden, NJ 06 -  Columbia, SC 08 - Washington D.C. 08 - Philadelphia, PA 09 - Bristow, VA 10 - Hartford, CT 10 - NYC, NY 10 - Alpine Valley, WI 11 - Baltimore, MD 13 - Ottawa, ON 20 - Baltimore, MD 20 - St. Louis, MO 20
  • danofun
    danofun Posts: 1,302
    When PJ and TM announced fan to fan face value I thought it would be the beginning of a new path forward in the ticketing industry. Other than Eddie and the Earthlings, have any other artists used the TM option?!
  • 100 Pacer
    100 Pacer Toronto, ON Posts: 9,336
    When does the option go live?
    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

    1996: Toronto - 1998: Chicago, Montreal, Barrie - 2000: Montreal, Toronto - 2002: Seattle X2 (Key Arena) - 2003: Cleveland, Buffalo, Toronto, Montreal, Seattle (Benaroya Hall) - 2004: Reading, Toledo, Grand Rapids - 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto, Quebec City - 2006: Toronto X2, Albany, Hartford, Grand Rapids, Cleveland - 2007: Chicago (Vic Theatre) - 2008: NYC X2, Hartford, Mansfield X2 - 2009: Toronto, Chicago X2, Seattle X2, Philadelphia X4 - 2010: Columbus, Noblesville, Cleveland, Buffalo, Hartford - 2011: Montreal, Toronto X2, Ottawa, Hamilton - 2012: Missoula - 2013: London, Chicago, Buffalo, Hartford - 2014: Detroit, Moline - 2015: NYC (Global Citizen Festival) - 2016: Greenville, Toronto X2, Chicago 1 - 2017: Brooklyn (RRHOF Induction) - 2018: Chicago 1, Boston 1 - 2022: Fresno, Ottawa, Hamilton, Toronto, NYC, Camden - 2023: St. Paul X2, Austin X2 - 2024: Vancouver X2, Portland, Sacramento, Missoula, Noblesville, Philadelphia X2, Baltimore - 2025: Hollywood X2, Atlanta 2, Nashville X2, Pittsburgh X2
  • cutz
    cutz Posts: 12,351
    This from the Pearl Jam 2022 North American Tour Presale E-mail

    The Verified Fan presale then begins on March 29 at 10am venue local time.
  • 100 Pacer
    100 Pacer Toronto, ON Posts: 9,336
    cutz said:
    This from the Pearl Jam 2022 North American Tour Presale E-mail

    The Verified Fan presale then begins on March 29 at 10am venue local time.
    That’s verified fan - not fan to fan.
    To quote the 10C from Newsletter #8: "Please understand we have a lot of members and it is very hard to please everybody. If you are one of those unhappy people...please call 1-900-IDN-TCAR."

    "Me knowing the truth, I can not concur."

    1996: Toronto - 1998: Chicago, Montreal, Barrie - 2000: Montreal, Toronto - 2002: Seattle X2 (Key Arena) - 2003: Cleveland, Buffalo, Toronto, Montreal, Seattle (Benaroya Hall) - 2004: Reading, Toledo, Grand Rapids - 2005: Kitchener, London, Hamilton, Montreal, Ottawa, Toronto, Quebec City - 2006: Toronto X2, Albany, Hartford, Grand Rapids, Cleveland - 2007: Chicago (Vic Theatre) - 2008: NYC X2, Hartford, Mansfield X2 - 2009: Toronto, Chicago X2, Seattle X2, Philadelphia X4 - 2010: Columbus, Noblesville, Cleveland, Buffalo, Hartford - 2011: Montreal, Toronto X2, Ottawa, Hamilton - 2012: Missoula - 2013: London, Chicago, Buffalo, Hartford - 2014: Detroit, Moline - 2015: NYC (Global Citizen Festival) - 2016: Greenville, Toronto X2, Chicago 1 - 2017: Brooklyn (RRHOF Induction) - 2018: Chicago 1, Boston 1 - 2022: Fresno, Ottawa, Hamilton, Toronto, NYC, Camden - 2023: St. Paul X2, Austin X2 - 2024: Vancouver X2, Portland, Sacramento, Missoula, Noblesville, Philadelphia X2, Baltimore - 2025: Hollywood X2, Atlanta 2, Nashville X2, Pittsburgh X2
  • cutz
    cutz Posts: 12,351
    100 Pacer said:
    cutz said:
    This from the Pearl Jam 2022 North American Tour Presale E-mail

    The Verified Fan presale then begins on March 29 at 10am venue local time.
    That’s verified fan - not fan to fan.
    Sorry, my mistake.

    That is a good question
  • JE224127
    JE224127 Fairhope, AL Posts: 553
    Two out there for Nashville if you want to be in the building, section 318.
  • RK50065
    RK50065 St. Louis, MO Posts: 897
    100 Pacer said:
    cutz said:
    This from the Pearl Jam 2022 North American Tour Presale E-mail

    The Verified Fan presale then begins on March 29 at 10am venue local time.
    That’s verified fan - not fan to fan.
    'beginning this Spring'

    who the heck knows what that means in PJ terms! 
  • molecule
    molecule Posts: 625
    JE224127 said:
    Two out there for Nashville if you want to be in the building, section 318.
    How does one find this on the site or app?
    🤙

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