TICKETMASTER won't refund ticket purchases, not until shows are canceled or rescheduled?

front spacer · March 2020

Absolute BS.....TM says they aren't authorized to refund money at this time.

I should be able to get my money back instead of someone else holding my money for the better part of a year while everyone waits to decide.

jwhjr17 · March 2020

Strange. Plenty have gotten refunds

Kevinman · March 2020

Agree

pjl44 · March 2020

How did you purchase the tickets? 10C, public sale, exchange, etc.?

front spacer · March 2020

pjl44 said:

How did you purchase the tickets? 10C, public sale, exchange, etc.?

10C/Ticketmaster presale. TM says that everything is on hold and no refunds are being given right now.

gotthebottle · March 2020

front spacer said:

pjl44 said:

How did you purchase the tickets? 10C, public sale, exchange, etc.?

10C/Ticketmaster presale. TM says that everything is on hold and no refunds are being given right now.

so just be a little patient while they figure it out...you absolutely can't expect everything to be normal at this freaked out time.

front spacer · March 2020

jwhjr17 said:

Strange. Plenty have gotten refunds

From Ticketmaster? I'd like to have some confirmation from someone.

I received an email from TM saying to reply to the email with the refund request. I then received a response saying I had to send another request to another email. That was responded with "no email support is available for this request" and I had to either use a TM LiveChat or call a 1800 number. The LiveChat wasn't working online and then customer service had a 30 minute wait. By the time I got through, I was told by the 1st operator and then the 2nd operator/manager that no refunds are being given on any postponed shows right now.

gotthebottle · March 2020

front spacer said:

jwhjr17 said:

Strange. Plenty have gotten refunds

From Ticketmaster? I'd like to have some confirmation from someone.

I received an email from TM saying to reply to the email with the refund request. I then received a response saying I had to send another request to another email. That was responded with "no email support is available for this request" and I had to either use a TM LiveChat or call a 1800 number. The LiveChat wasn't working online and then customer service had a 30 minute wait. By the time I got through, I was told by the 1st operator and then the 2nd operator/manager that no refunds are being given on any postponed shows right now.

just breathe.....give people a chance....these are times no one really knows what the F'k

front spacer · March 2020

gotthebottle said:

front spacer said:

jwhjr17 said:

Strange. Plenty have gotten refunds

From Ticketmaster? I'd like to have some confirmation from someone.

I received an email from TM saying to reply to the email with the refund request. I then received a response saying I had to send another request to another email. That was responded with "no email support is available for this request" and I had to either use a TM LiveChat or call a 1800 number. The LiveChat wasn't working online and then customer service had a 30 minute wait. By the time I got through, I was told by the 1st operator and then the 2nd operator/manager that no refunds are being given on any postponed shows right now.

just breathe.....give people a chance....these are times no one really knows what the F'k

True

craigraether · March 2020

TM may not even survive this... every single sporting event , concert and large gathering canceled and refunds lining up... I didnt request a refund because i know PJ will make good on this. I realize that $121 is a lot of money to some... Even if i have to eat it, its not the end of the world compared to huge losses a lot of people will face in this... Jobs, homes, 401k, relationships....

Im just hoping to not catch that damn virus and hope there is a ventilator available to save me so i can see PJ again.. !@

Weston1283 · March 2020

Yep, I’m running into this problem with TOOL.

I explained that I work in a hospital and deal with sick patients every day.

Their response continues to be “at this time the band and promoter are not offering refunds for this concert”

I certainly won’t be rushing to a TOOL concert anytime soon after the way they’re handling this.

JeBurkhardt · March 2020

I never received an email about the tickets I bought from the public sale for OKC, but on the "my tickets" part of the TM website it gave me the option of refunding the tickets. I did Tuesday or Wednesday and received an email telling me that my CC account would credited the amount in 7-10 working days. I guess we will see.

pbultimate · March 2020

A postponed PJ show isnt their priority right now, unfortunately.

They’ve got every event to deal with and are probably short staffed.

Im not defending TM but i’ll still go shower.

RatherStarved · March 2020

Is anyone else experiencing long delays in receiving payment for tix sold in fan to fan?

pjl44 · March 2020

Weston1283 said:

Yep, I’m running into this problem with TOOL.

I explained that I work in a hospital and deal with sick patients every day.

Their response continues to be “at this time the band and promoter are not offering refunds for this concert”

I certainly won’t be rushing to a TOOL concert anytime soon after the way they’re handling this.

I'm surprised at how Tool is handling this. They're only canceling when the local government makes them. You see what's going on all around you and why - just pull the plug.

PJNB · March 2020

pjl44 said:

Weston1283 said:

Yep, I’m running into this problem with TOOL.

I explained that I work in a hospital and deal with sick patients every day.

Their response continues to be “at this time the band and promoter are not offering refunds for this concert”

I certainly won’t be rushing to a TOOL concert anytime soon after the way they’re handling this.

I'm surprised at how Tool is handling this. They're only canceling when the local government makes them. You see what's going on all around you and why - just pull the plug.

I am not defending them but it is over a month away from their spring tour. Yes I would like to know today if my QC show is cancelled but I get why they want to see how the next couple of weeks fall out. It is inevitable though and I feel that the announcement of cancelation is not an if but a when will it come.

Spunkie · March 2020

kst said:

Is anyone else experiencing long delays in receiving payment for tix sold in fan to fan?

Yes. It'll happen. After sold F-F tix on March 3 and 8 Toronto tickets (when I was wondering if I could get there, back and then to SD on the 20th without exposure).

Got the email (Edit: This morning) saying they put the small deposits in my account so I can verify. My account hasn't budged. Prolly won't get refund before CC bill cycle, but it'll happen.

They are busy. Give it more time than normal. Smile

Edit: when you finally get the email saying they sent the micro deposits, those can take 24 hours to show in your bank account. Then funds 7-10 after you have verified your account.

pjl44 · March 2020

PJNB said:

pjl44 said:

Weston1283 said:

Yep, I’m running into this problem with TOOL.

I explained that I work in a hospital and deal with sick patients every day.

Their response continues to be “at this time the band and promoter are not offering refunds for this concert”

I certainly won’t be rushing to a TOOL concert anytime soon after the way they’re handling this.

I'm surprised at how Tool is handling this. They're only canceling when the local government makes them. You see what's going on all around you and why - just pull the plug.

I am not defending them but it is over a month away from their spring tour. Yes I would like to know today if my QC show is cancelled but I get why they want to see how the next couple of weeks fall out. It is inevitable though and I feel that the announcement of cancelation is not an if but a when will it come.

I'm talking about the shows right now. They played Monday and Wednesday night. They were planning to play Boise tomorrow night but the city just moments ago shut them down.

korn-1 · March 2020

I havent had time to call, I plan on keeping all the tickets that I was personally going to use but have extra tickets I was holding for others I planned on getting refunded. Seeing as how they have already refunded other F2F buyers from my account I will be pretty pissed if they deny me.

willbarclay · March 2020

I got the same emails over the last week. One asking me to reply if I want a refund. Than after I did that another one followed telling me show will be made up and if I want a refund to reply. Again, I did. Now today they email that the customer service email team is shut down.
I can just imagine ticketmasters inbox right now is a bomb.
I can wait it out for a bit but 3 tix at a total of $470 would be nice to get back on my CC

Red Mosqito · March 2020

pjl44 said:

PJNB said:

pjl44 said:

Weston1283 said:

Yep, I’m running into this problem with TOOL.

I explained that I work in a hospital and deal with sick patients every day.

Their response continues to be “at this time the band and promoter are not offering refunds for this concert”

I certainly won’t be rushing to a TOOL concert anytime soon after the way they’re handling this.

I'm surprised at how Tool is handling this. They're only canceling when the local government makes them. You see what's going on all around you and why - just pull the plug.

I am not defending them but it is over a month away from their spring tour. Yes I would like to know today if my QC show is cancelled but I get why they want to see how the next couple of weeks fall out. It is inevitable though and I feel that the announcement of cancelation is not an if but a when will it come.

I'm talking about the shows right now. They played Monday and Wednesday night. They were planning to play Boise tomorrow night but the city just moments ago shut them down.

Me and buddy went to the TOOL show on Wednesday in Portland and the place was packed. Honestly I was really surprised that the show wasn't postponed/cancelled, especially after the news that PJ were postponing their NA tour and the incident involving the fan who attended their show in New Zealand testing positive for the virus.

TICKETMASTER won't refund ticket purchases, not until shows are canceled or rescheduled?

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