Problems selling Fan-to-Fan between Canada and US - please chime in if you have this issue

2

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  • Crazy Out of my Mind
    Crazy Out of my Mind Posts: 59
    PJNB said:
    Crazy Out of my Mind said:
    Hi everyone,
    I'm Canadian and listed and sold my Canadian show tickets last Friday.  I haven't been paid yet but I did receive 2 small verification deposits in my account on Tuesday.  I input the #s from the 2 deposits into my TM account on Wednesday.  Haven't received my sale proceeds yet.  Has anyone?
    Same and still waiting. I did get an email saying there was an error in my credit card though which there was not. I deleted it and put it back in correctly. They need to re-verify it again and that could take 3 business days. I am not sure what that has to do with my chequeing account but maybe it has to do with the buyer being refunded in case of a cancellation. 
    Same with me with the email about the info being wrong on my credit card.  I didn't delete mine but did verify its info.  Okay I see someone above said it took 7 days from verification day.  I'm not getting antsy, but wanted to check in with others.
  • mickdee
    mickdee Toronto Posts: 36
    MorpheusII said:
    So it turns out that TM requires that tickets for US shows are sold by folks with a US bank account and tickets for Canadian shows require a Canadian bank account.

    However, their system does not actually stop someone from selling (at least not on the phone). I know of at least two others on the board along with myself who are currently trying to work through this with TM. Are there others? Could folks chime in here and if any of us find a way to work through this successfully, we can share stories? I heard someone had contacted 10C about this but don't know who that is. I have a thread on Given To Fly about this as well and I heard it has been brought up on threads over here as well but just trying to see if we can collect/coordinate ourselves on one thread.

    My story is that I had extras for QBC that I sold earlier this week but they are not sending me money because my bank is in the US (I am in the Boston area). I've spoken with one rep, giving them a few days before pushing this issue again.
    I live in Toronto, having identical issue (trying to sell tickets to US shows). Funny how TM has no issue booking the US shows with a Canadian credit card but refuse to sell on FTF via same credit card. Total BS. I called PJFC and they are aware of the issue and said they are trying to work this out with TM.  
  • mickdee
    mickdee Toronto Posts: 36
    The TM customer service reps say "you have to open a US debit or credit card account". I mean seriously.....telling me to open US accounts because you refuse to allow me to sell my tickets. Besides, in order to open a US debit/credit card you need a US address which vast majority of Canadian fans won't have.
  • mickdee
    mickdee Toronto Posts: 36
    problem is TM doesn't make any money (I think) on the FTF sales since there's no fees, it's a straight exchange. This means TM has zero motivation to deal with this issue because all they care about is money, not customer service.
  • MorpheusII
    MorpheusII Posts: 68
    mickdee said:
    I live in Toronto, having identical issue (trying to sell tickets to US shows). Funny how TM has no issue booking the US shows with a Canadian credit card but refuse to sell on FTF via same credit card. Total BS. I called PJFC and they are aware of the issue and said they are trying to work this out with TM.  
    PJFC is probably our best bet. There are a few of us in the same boat (10-12 on this thread) so we might get some attention from them. Agreed that TM simply does not care. They will hold our money hostage forever as far as they are concerned. Is there a number posted for them? I see a business contact number for 10C but that's it. 
    Mansfield, Massachusetts (July 11, 2003)
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  • Zod
    Zod Posts: 11,072
    So using a Canadian Bank account to sell US tickets should now work?  I sound like we're waiting on final confirmation from a few Canadians on the final deposit?
  • Kimdemchak
    Kimdemchak Posts: 11
    I also sold CA tickets with US account on 2/19. Nothing yet, besides emails stating there was a problem with my account. I emailed 10club on 2/18 with no response.  TM gives a different answer with each attempt 
  • Zod
    Zod Posts: 11,072
    decided to open a US TD account seeing as it sounds like there might be issues trying to payout to a Canadian account.
  • CantKeepmedown
    CantKeepmedown Portland, Maine Posts: 3,134
    I sold my CA tix with a US bank account on 2/23.  Crickets since then. No email saying there was an issue with my account and no mini deposits from TM.  Something tells me there won't be much of a resolution anytime soon.  
  • Crazy Out of my Mind
    Crazy Out of my Mind Posts: 59
    Got my money in my account today.  7 days after doing the small deposit verification on my bank account.  Tickets were sold on Feb 21st.  So in total it was 11 days to get my money.  (Canadian tickets sold and Canadian bank account).
  • MorpheusII
    MorpheusII Posts: 68
    Crazy Out of my Mind said:
    Got my money in my account today.  7 days after doing the small deposit verification on my bank account.  Tickets were sold on Feb 21st.  So in total it was 11 days to get my money.  (Canadian tickets sold and Canadian bank account).
    Glad to hear it worked for you. If we see someone across the border get money then we're really making progress but I doubt that will happen without a lot of back and forth with TM.
    Mansfield, Massachusetts (July 11, 2003)
    Boston, Massachusetts (September 28, 2004)
    Boston, Massachusetts (May 25, 2006)
    Boston Night 2 (August 07, 2016)
    Boston Night 1 (September 02, 2018)
    Boston Night 2 (September 04, 2018)
    Boston Night 1 (September 15, 2024)
    Boston Night 2 (September 17, 2024)

  • Mgould55
    Mgould55 Posts: 13
    Anybody with any updates? My tickets sold Feb 20th and still have not gotten anything from TM.
  • Kimdemchak
    Kimdemchak Posts: 11
    Mgould55 said:
    Anybody with any updates? My tickets sold Feb 20th and still have not gotten anything from TM.
    Same. Nothing and sold on 2/19
  • Kimdemchak
    Kimdemchak Posts: 11
    I just received an email that they will mail me a check.
  • PJNB
    PJNB Posts: 13,890
    Kimdemchak said:
    I just received an email that they will mail me a check.
    I figured thats how this would be resolved. Hopefully they do not take you out too much on exchange. 
  • Mac57
    Mac57 Posts: 375
    I just received an e-mail asking that I provide my e-mail to TM and they will mail me a check
    You would think they would use the one on the account.
    2008 MSG I & II, 2010 Newark, MSG I, 2013 Wrigley Field, Brooklyn I & II, Hartford, LA I & II, San Diego 
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  • NDJeff7
    NDJeff7 Posts: 216
    Mac57 said:
    I just received an e-mail asking that I provide my e-mail to TM and they will mail me a check
    You would think they would use the one on the account.
    Sorry if this was answered earlier.....but are you in the U.S. and sold tickets to a Canada show?
  • Mac57
    Mac57 Posts: 375
    NDJeff7 said:
    Mac57 said:
    I just received an e-mail asking that I provide my e-mail to TM and they will mail me a check
    You would think they would use the one on the account.
    Sorry if this was answered earlier.....but are you in the U.S. and sold tickets to a Canada show?
    Yes
    2008 MSG I & II, 2010 Newark, MSG I, 2013 Wrigley Field, Brooklyn I & II, Hartford, LA I & II, San Diego 
    2014 Detroit, Moline, St. Paul & Milwaukee, 2015 Ed Sullivan Theater/ Central Park
    2016 FTL, Miami, Philly 1&2, MSG 1&2, Fenway 1, 2017 RRHOF, 2018 Seattle I & II, Missoula, Boston I & II 
    2022 Apollo, MSG, Camden, Nashville & St. Louis, 2023 St.Paul1 & 2, Austin 1 & 2
    2024 MSG 1 & 2, Baltimore, Philly 1 & 2, Fenway 1, 2025 Hollywood I & II, Raleigh I & II, Pittsburgh I & II
  • droptheleash9
    droptheleash9 Posts: 1,469
    I received the same email today for the tickets I sold to the QC show.
  • NDJeff7
    NDJeff7 Posts: 216
    Mac57 said:
    NDJeff7 said:
    Mac57 said:
    I just received an e-mail asking that I provide my e-mail to TM and they will mail me a check
    You would think they would use the one on the account.
    Sorry if this was answered earlier.....but are you in the U.S. and sold tickets to a Canada show?
    Yes
    Great, thanks! Did you have to contact TM to get them to do this? My wife sold hers over a week ago and told me that she got another email today saying that her payment could not be verified.

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