Tom Petty and The Heartbreakers Live Anthology 7 LP

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Comments

  • dankind
    dankind Posts: 20,841
    As I said earlier, I haven't shopped on that site in quite a while, but it was top-notch back when I did. Returns, exchanges and refunds were a breeze. It's disheartening to read about all of this. I hope that everyone is made whole.
    I SAW PEARL JAM
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,713
    edited July 2018
    I stopped shopping with SoundStageDirect when they changed their shipping to Canada from free to a zillion dollars. I've literally never seen such high shipping costs with any online seller once they changed. I'm talking like $75 USD to ship a couple albums, lol, plus UPS-level customs fees. I think when they made that change that was about when they started losing it financially (i.e. they couldn't afford shipping anymore so decided to gouge Canadians to try and get some more money coming in - obviously didn't work; we just stopped ordering from them altogether).
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • Attaway77
    Attaway77 Posts: 3,776
    Absolutely avoid doing business with this place.. Lesson learned on this one. Had to do the whole PayPal dispute thing, now I wait.. A month and nothing from soundstage. No point of emailing or calling, they are non existent to customers.....
    1998 Dallas (7/5) 2006 San Fran (7/15,7/16) 2009 San Fran (8/28) 2010 Bristow (5/13) NY (5/21) 2011 Alpine Valley (9/3,9/4)
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  • bflynn1
    bflynn1 Posts: 1,394
    I'm just gonna dispute it with my bank and be done with it. I have the cancellation request email and their response as well as the proof that a refund never hit my account. My bank puts the money back in my account immediately so then I can just forget about it while they deal with Soundstage.
  • RoleModelsinBlood31
    RoleModelsinBlood31 Austin TX Posts: 6,242
    I bitched about them on here or another forum a few years ago because of the shit they put me through.  Never went back to them even with their “we want you back” emails.  People laughed at me and told me I was crazy.  Sorry you guys are going through all this- PayPal will take care of you, they’ve worked all my problems out in the past.  Too bad for ssd, but they were super dickheaded in my situation somit
    doesnt surprise me they crapped the bed.
    I'm like an opening band for your mom.
  • Chris1401
    Chris1401 Posts: 354
    I wasn't going to say anything, but seeing others having similar experiences confirms my issue. I initially received a window of 7-10 days for processing of the Anthology LPs when I ordered. After 14+ days went by without shipping confirmation, I emailed and asked for a refund based on the delay and the fact they initially marketed this as a "warehouse find" original pressing. 

    I got a quick reply with confirmation that my order had been cancelled and I should expect a refund within 3-5 business days. It's been nearly 3 weeks and a few e-mails later. 

    I will not be using these guys at all in the future. 
  • Fixer13
    Fixer13 Posts: 198
    Glad I caught this post!  I’ve been wondering what would be best to buy for a Petty live album and this is amazing. Sounds great on cd (especially on blast mode in the car).  I didn’t buy the vinyl but am glad to have cd set!
    "How do afford your rock 'n roll lifestyle?"- Cake
  • willbarclay
    willbarclay Ottawa, Canada Posts: 3,298
    I opened up my claim today with Paypal. 3 emails with no reply from SD is enough. I waited the 7-10 business days with no refund. Shame on you soundstage. 
  • mookieblalock
    mookieblalock Posts: 3,571
    SSD is in the process of being acquired by ImportCDs/Collectors Choice/Deep Discount (all the same parent company).
  • 2-feign-reluctance
    2-feign-reluctance TigerTown, USA Posts: 23,462
    mookieblalock said:
    SSD is in the process of being acquired by ImportCDs/Collectors Choice/Deep Discount (all the same parent company).
    How did you find that out? Just discovered they never posted my $80 refund for my cancelled order of Pink Floyd's "Pulse". Glad I used my Amex on that one - simple dispute process. Hoping I get the Petty set out of all of this. I was told on July 5th they were receiving their stock in a week, and would have enough to fulfill all orders, including mine and that they'd process and ship in the order they received pre-orders. Who knows how many that was. 
    www.cluthelee.com
  • mfc2006
    mfc2006 HTOWN Posts: 37,491
    Wow. That is shitty.

    Sorry that y’all have to deal with that bullshit.
    I LOVE MUSIC.
    www.cluthelee.com
    www.cluthe.com
  • 2-feign-reluctance
    2-feign-reluctance TigerTown, USA Posts: 23,462
    Now I'm not getting any returned e-mail messages. Calling is useless. @mookieblalock How did you find out the news about them changing hands? 
    www.cluthelee.com
  • mookieblalock
    mookieblalock Posts: 3,571
    2-feign-reluctance said:
    Now I'm not getting any returned e-mail messages. Calling is useless. @mookieblalock How did you find out the news about them changing hands? 
    From a reputable source on another website.
  • Horse2345
    Horse2345 Posts: 3,294
    Yes, theyre being sold and apparently arent allowed to speak to anybody including customers. Not sure why. They actually called me to apologize and assure me that everybody would get their money back. 
     Least they made an effort for what its worth.
    UBC 92, Vancouver 93, Vancouver 98, Seattle 02, Vancouver 03, Vancouver 05, Gorge 06, Gorge 06,Seattle 09,Seattle 09, Vancouver09, Montreal 11, Toronto 11,Toronto 11, Vancouver 11,Vancouver 13, Seattle 13
  • 2-feign-reluctance
    2-feign-reluctance TigerTown, USA Posts: 23,462
    Horse2345 said:
    Yes, theyre being sold and apparently arent allowed to speak to anybody including customers. Not sure why. They actually called me to apologize and assure me that everybody would get their money back. 
     Least they made an effort for what its worth.
    Money back like they're just outright refunding anyone who preordered this set? Or people that have asked for a refund and haven't received one yet? 
    www.cluthelee.com
  • 2-feign-reluctance
    2-feign-reluctance TigerTown, USA Posts: 23,462
    Received email from Import CDs saying they are not acquiring SSD & want to know where this information is coming from. 
    www.cluthelee.com
  • Horse2345
    Horse2345 Posts: 3,294
    2-feign-reluctance said:
    Horse2345 said:
    Yes, theyre being sold and apparently arent allowed to speak to anybody including customers. Not sure why. They actually called me to apologize and assure me that everybody would get their money back. 
     Least they made an effort for what its worth.
    Money back like they're just outright refunding anyone who preordered this set? Or people that have asked for a refund and haven't received one yet? 
    Id assume you'd have to ask for the refund, id start paypal dispute right away.
     Not sure who's buying them, he never said that.
    UBC 92, Vancouver 93, Vancouver 98, Seattle 02, Vancouver 03, Vancouver 05, Gorge 06, Gorge 06,Seattle 09,Seattle 09, Vancouver09, Montreal 11, Toronto 11,Toronto 11, Vancouver 11,Vancouver 13, Seattle 13
  • Horse2345
    Horse2345 Posts: 3,294
    Refund went through today.
    UBC 92, Vancouver 93, Vancouver 98, Seattle 02, Vancouver 03, Vancouver 05, Gorge 06, Gorge 06,Seattle 09,Seattle 09, Vancouver09, Montreal 11, Toronto 11,Toronto 11, Vancouver 11,Vancouver 13, Seattle 13
  • manitouman
    manitouman In My Head Posts: 1,088
    Finally got around to unpacking this....wow, what a set this is!! Sticker on the package states that its 180 gram vinyl.
    Soldier Field, Chicago, IL 7-11-1995; United Center, Chicago, IL 6-29-1998; MGM Grand, Las Vegas, NV 10-22-2000 ~PJ10~; Pepsi Center, Denver, CO 4-1-2003; Cricket Pavilion, Phoenix, AZ 6-7-2003; United Center, Chicago, IL 6-18-2003; Alpine Valley, East Troy, WI 6-21-2003; Fox Theatre, St. Louis, MO 10-5-2004; The Gorge, George, WA 9-1-2005; United Center, Chicago, IL 5-16-2006; United Center, Chicago, IL 5-17-2006; Pepsi Center, Denver, CO 7-2-2006; Pepsi Center, Denver, CO 7-3-2006; United Center, Chicago, IL 8-23-2009; United Center, Chicago, IL 8-24-2009; Rogers Arena, Vancouver, BC 12-4-2013; Key Arena, Seattle, WA 12-6-2013; iWireless Arena, Moline, IL 10-17-2014 ~No Code Show~; Xcel Energy Center, St. Paul, MN 10-19-2014; Bradley Center, Milwaukee, WI 10-20-2014 ~Yield Show~; Pepsi Center, Denver, CO 10-22-2014 ~PJ24~: Wrigley Field 1 & 2, 2016; Safeco Field, Seattle Home Shows 1 & 2; Wrigley Field, Chicago Away Shows 1 & 2....
  • Horse2345
    Horse2345 Posts: 3,294
    manitouman said:
    Finally got around to unpacking this....wow, what a set this is!! Sticker on the package states that its 180 gram vinyl.
    The 180 gram hype sticker was a mistake, the new ones are supposedly 140 gram, probaly doesnt make much of a difference.
    UBC 92, Vancouver 93, Vancouver 98, Seattle 02, Vancouver 03, Vancouver 05, Gorge 06, Gorge 06,Seattle 09,Seattle 09, Vancouver09, Montreal 11, Toronto 11,Toronto 11, Vancouver 11,Vancouver 13, Seattle 13

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