We must have a better system to deal with 10c ticket exchanges / refunds

benjs · June 2018

PJNB said:

benjs said:

Here’s my suggestion.

1. 10c lottery as per usual - winners told about winning tickets, etc.
2. Continued lottery for losers to assign waitlist rank
3. Email goes out to losers asking whether they want waitlist status for cancellations, etc.
4. Winners have up until X weeks before the show (based on Ten Club ability to process changes) to request cancellation, with no guarantees
5. As cancellations are requested, wait listed individuals are contacted in their waitlisted order. If they respond within enough time, they can buy those tickets, and the original purchaser is refunded. If no waitlisters come forward in time, tickets remain in the original buyers’ possession

This removes the abuse potential, as you can’t sell your tickets to a named individual, only the next one in line.

Still abuse the fact of getting more then you need then deciding after winning which ones you will use. Plus all of the extra work/headache for 10 club. If I knew I could just put in for any show and cancel with no repercussions why would I not put in for everything and just cancel the ones last minute that did not work out?

Because of the fact that there’s risk that no one wait listed wants your pair and you’re left SOL.

Also, 10c desperately needs to invest in better tech to manage these situations. It shouldn’t be an individual addressing the pivot to a new buyer - it should be automated software. They could probably reduce their FTEs if they worked smarter on the software management side of their organization.

on2legs · June 2018

benjs said:

PJNB said:

benjs said:

Here’s my suggestion.

1. 10c lottery as per usual - winners told about winning tickets, etc.
2. Continued lottery for losers to assign waitlist rank
3. Email goes out to losers asking whether they want waitlist status for cancellations, etc.
4. Winners have up until X weeks before the show (based on Ten Club ability to process changes) to request cancellation, with no guarantees
5. As cancellations are requested, wait listed individuals are contacted in their waitlisted order. If they respond within enough time, they can buy those tickets, and the original purchaser is refunded. If no waitlisters come forward in time, tickets remain in the original buyers’ possession

This removes the abuse potential, as you can’t sell your tickets to a named individual, only the next one in line.

Still abuse the fact of getting more then you need then deciding after winning which ones you will use. Plus all of the extra work/headache for 10 club. If I knew I could just put in for any show and cancel with no repercussions why would I not put in for everything and just cancel the ones last minute that did not work out?

Because of the fact that there’s risk that no one wait listed wants your pair and you’re left SOL.

Also, 10c desperately needs to invest in better tech to manage these situations. It shouldn’t be an individual addressing the pivot to a new buyer - it should be automated software. They could probably reduce their FTEs if they worked smarter on the software management side of their organization.

The risk of no one wanting fan club tickets is zero.

bertan · June 2018

PJNB said:

benjs said:

Here’s my suggestion.

1. 10c lottery as per usual - winners told about winning tickets, etc.
2. Continued lottery for losers to assign waitlist rank
3. Email goes out to losers asking whether they want waitlist status for cancellations, etc.
4. Winners have up until X weeks before the show (based on Ten Club ability to process changes) to request cancellation, with no guarantees
5. As cancellations are requested, wait listed individuals are contacted in their waitlisted order. If they respond within enough time, they can buy those tickets, and the original purchaser is refunded. If no waitlisters come forward in time, tickets remain in the original buyers’ possession

This removes the abuse potential, as you can’t sell your tickets to a named individual, only the next one in line.

Still abuse the fact of getting more then you need then deciding after winning which ones you will use. Plus all of the extra work/headache for 10 club. If I knew I could just put in for any show and cancel with no repercussions why would I not put in for everything and just cancel the ones last minute that did not work out?

Two things:
1) There should be a limit to the number of tickets you can cancel, so people won't end up buying 9 and selling 8.
2) There can also be a cancellation fee, say 20 percent. It's much preferable to paying the 100 percent, and the money collected would help 10C with extra work hours needed for this kind of project.

Zod · June 2018

I really don't see 10c taking on a new project to deal with people who bought tickets they couldn't use.

They get tickets, they sell them (usually sell out of their allotment). If there's some left they give 'em to TM to deal with. Then they're done. I really don't see them doing a make work project of deal with cancelled tickets and secondary auctions.

The whole point of how it rolled this year was to discourage people from ordering tickets they didn't need (or circumventing the lottery process though ticket trading).

Out of all the stuff I've read I think the only thing that could happen is single tickets. Especially if you opt for GA. I don't see why they couldn't do it. It makes it tougher in seats (because you don't usually want to leave an odd number in a row), but for GA it should be ok.

mookieblalock · June 2018

pjsteelerfan said:

people would 100% take advantage of the system. If transferred were allowed, all kinds of people would just put in for shows that they might make 6-8 months down the road. And if not, they just get rid of the tickets. That would really suck for people that actually wanted to go to a show losing out to those just thinking they might in a few months.

Glad I didn’t have to say it first. Bingo.

on2legs · June 2018

bertan said:

PJNB said:

benjs said:

Here’s my suggestion.

1. 10c lottery as per usual - winners told about winning tickets, etc.
2. Continued lottery for losers to assign waitlist rank
3. Email goes out to losers asking whether they want waitlist status for cancellations, etc.
4. Winners have up until X weeks before the show (based on Ten Club ability to process changes) to request cancellation, with no guarantees
5. As cancellations are requested, wait listed individuals are contacted in their waitlisted order. If they respond within enough time, they can buy those tickets, and the original purchaser is refunded. If no waitlisters come forward in time, tickets remain in the original buyers’ possession

This removes the abuse potential, as you can’t sell your tickets to a named individual, only the next one in line.

Still abuse the fact of getting more then you need then deciding after winning which ones you will use. Plus all of the extra work/headache for 10 club. If I knew I could just put in for any show and cancel with no repercussions why would I not put in for everything and just cancel the ones last minute that did not work out?

Two things:
1) There should be a limit to the number of tickets you can cancel, so people won't end up buying 9 and selling 8.
2) There can also be a cancellation fee, say 20 percent. It's much preferable to paying the 100 percent, and the money collected would help 10C with extra work hours needed for this kind of project.

You gave it a good try. But it’s over.

mookieblalock · June 2018

I truly feel for anyone who encounters a health concern, a death of a loved one, or any life event that is unforeseen, but in my opinion, this is the best system we have and you just have to roll with the punches. The negatives of changing the current system by far outweigh the positives. If you don’t think number of Ten Club ticket holders looking to cancel their ticket obligations would increase exponentially, you’re being naive.

CO278952 · June 2018

I like the rules the way they are so I have a better chance to get a ticket in the lottery. The 10c rules simply make it less likely for members to enter for more tickets than they need. If there were different rules you may not have won the lottery in the first place.

trees · June 2018

Yeh why did you shedule your wedding ,when you knew you had a pj show?????

bertan · June 2018

trees said:

Yeh why did you shedule your wedding ,when you knew you had a pj show?????

I explained this before but let me tell it again. I was planning to get married a week before the gig, but for various reasons beyond my control that could not happen and this was the only date available to us. I'm not trying to get my money back for this gig, I know that's long gone. I just believe we need to have a little more flexible system, that somehow compensates for these kind of situations. That allows half refunds or limited ticket swaps etc...

fall by the wayside · June 2018

on2legs said:

That was a long post, but if I’m understanding correctly you purchased tickets that you knew where nonrefundable and had limited transfers and then you scheduled your wedding for the same week in another country?

I don’t get how that was a failure by the Ten Club. My suggestion is to purchase tickets through the general sale next time if you want to hedge your bets and be able to sell the tickets if something comes up.

I like the fact that it’s hard to transfer tickets. It makes people think really hard before they put in for tickets and it prevents people from putting in for tickets that they may never use.

This right here.

crookedcross · June 2018

You open the gates, and everybody will all of a sudden have a misfortune to tell. That puts 10C in a tough position judging which members have real unfortunate situations, which members think broken nails are life-threatening, and which members are full of shit. Next thing you know we're asking for doctor's notes and poof! We are back in 5th grade. As grown men and women, we all knew what we were getting into when we joined the lottery and we all agreed to it by joining. I can (god-forbid) have ANY misfortune between now and Fenway and still just accept the fact that my tickets will go to waste, because that's what I agreed to.

Gibson · June 2018

Plan better, and if you’re at all hesitant, get tickets through public on sale.

Im sorry to those that have had plans change - but the system works. Every system has flaws/ways that people will “lose out,” but they give plenty of time for us to plan and allocate resources.

Indifference71 · June 2018

crookedcross said:

You open the gates, and everybody will all of a sudden have a misfortune to tell. That puts 10C in a tough position judging which members have real unfortunate situations, which members think broken nails are life-threatening, and which members are full of shit. Next thing you know we're asking for doctor's notes and poof! We are back in 5th grade. As grown men and women, we all knew what we were getting into when we joined the lottery and we all agreed to it by joining. I can (god-forbid) have ANY misfortune between now and Fenway and still just accept the fact that my tickets will go to waste, because that's what I agreed to.

100% right on.

mace1229 · June 2018

The whole point of the system is to keep scalpers out and try to prevent people from buying tickets to shows they can’t attend.
i knownlife happens, but I see the risk as the catch for the chance to get good tickets at face value.
No one ever offers refunds on tickets, just the chance to resell. So I don’t get the idea for refunds, even by a deadline.
the only alternative I can see is making tickets transferable only within 10c, you would need a 10c account to send or receive tickets. And limit the number of transfers to 1 pair or 1 city. That sounds fair to me while still keeping the integrity of the system in place. And if you’re buying tickets to 6 shows then you probably can afford to donate a few pairs in an emergency.

mookieblalock · June 2018

mace1229 said:

The whole point of the system is to keep scalpers out and try to prevent people from buying tickets to shows they can’t attend.
i knownlife happens, but I see the risk as the catch for the chance to get good tickets at face value.
No one ever offers refunds on tickets, just the chance to resell. So I don’t get the idea for refunds, even by a deadline.
the only alternative I can see is making tickets transferable only within 10c, you would need a 10c account to send or receive tickets. And limit the number of transfers to 1 pair or 1 city. That sounds fair to me while still keeping the integrity of the system in place. And if you’re buying tickets to 6 shows then you probably can afford to donate a few pairs in an emergency.

This is how is used to be, but many, many people took advantage and ruined it. People in Texas would bid for tickets for shows in NY with zero intent of going and simply transfer to their friends in NY who were also members. This also ruins it for everyone; hence why the Ten Club did away with it.

MayDay10 · June 2018

Yeah, that would advance the account mult and buddy cartel

aurelgugus · June 2018

Sandy66 said:

They also should have the option of single tickets, of the 4 shows I won, 2 of my extra buyers have pulled out at last minute. Would be much easier if I didn't have to worry about getting rid of spares and make more tickets available

100% agree.

pjhawks · June 2018

we "must" have a better system? umm why? the rules were set out from the beginning and they aren't complicated. but this is the world we live in today where people want rules to be guidelines only. yes it's a rule but but but it should be different for me. i'm special

tl238413 · June 2018

So my last concert was in Denver several years ago... 4 tickets, rafters behind the stage...couldn’t see shit. Wasted money flying to Denver, hotel room, etc, etc. had I known in advance about how shitty the tickets would be...I never would have purchased them.

Now I buy tickets to Missoula show months in advance, but as the time draws near, other stuff has come up in my life and I can’t attend. But now I’m stuck with tickets that I can’t even give away, much less sell for face face value.

An observation about human nature... when you’re fighting the man, everything is chill and very much done with what’s best for the people in mind... yet when you become the Man, the crown of Pompous Dickhead seems to fit better on the newly crowned than it did on the deposed.

At least with Ticketmaster you could see what you were buying beforehand and you could give the tickets away!!!

There is a better way to handle this problem. Is there a perfect way? No.
But continuing to fuck over loyal fans is not an acceptable alternative to the current “you don’t know where your tickets are before you buy them” and “you can’t get rid of the tickets once you buy them” system.

This system sucks and Pearl Jam, if you think you’re better than Ticketmaster with this approach, you are sadly mistaken.

We must have a better system to deal with 10c ticket exchanges / refunds

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