Check your math--overcharged at Wrigley merch stand

EdsonNascimento said:

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pjman75 said:

I agree with the OP about checking your math and needing something to be done when overcharged. Just for the record though, Kevin Shuss doesn't have anything to do with the merch side of things. I have my own merch stand nightmare story but it was self inflicted and resolved amazingly by fans I had never met before and a few of Tsurt's really cool staff. It doesn't appear to fit in here since I was at fault so I won't waste your time with it.

It's always interesting to me that people who take responsibility have much better experiences to speak of. Hmmmm. I wonder if there's a lesson here.

I meant nothing negative about the post or OP, I just had fraud protection step in and decline my purchase which caused a longer wait time for my line. I should've used cash, my stupid fault and very embarrassing. It's amazing when the kindness of strangers occurs and leaves a dumb person speechless. I was distraught and ready to walk out when people behind me demanded to talk to managers on my behalf. They let my stuff sit for ten minutes while I hauled ass to the ATM and came back through a side tent entrance. I felt so bad for everyone who I had waited with all morning in the rain. When I went to thank the person in charge I was directed to mrtsurt himself, Chris Siglin. Earlier in the week we exchanged words on instagram, kind of accidentally. I was relieved to be able to explain myself and thank him all at once. Oops, guess I shared my story anyway. My point was that I meant nothing against those that had issues. My problem was trusting plastic when I knew better and should've been ready with cash. Different topic but now that I've mentioned it, if anyone in here was there speaking up on my behalf, I cannot thank you enough. Please DM me if you were one of them. Take care.

I was charged twice @ merch tent inside Wrigley (left hand side of stage) on Monday before the show, apparently one transaction was "declined", but after I checked my bank statements it was not, waiting on the claim to be resolved... the guys @ the tent were all over the place and taking care a lot of anxious customers, so I am not blaming on them...

This would help solve the problem as casual fans aren't dumping hundreds of dollars on merch. GnR and Adele are just 2 of the big bands using this right now http://www.forbes.com/sites/hughmcintyre/2016/03/16/sidestep-is-making-it-easier-for-musicians-to-sell-more-merchandise/#776c4bd82082

PJ_Soul said:

This problem is stupid. Seriously, with all the money they are raking in with this merch, you'd think they'd spring for a proper cash register with a scanner so that ALL these mistakes weren't being made.

that's less money for MrTsurt

HesCalledDyer said:

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lolobugg said:

PJ_Soul said:

This problem is stupid. Seriously, with all the money they are raking in with this merch, you'd think they'd spring for a proper cash register with a scanner so that ALL these mistakes weren't being made.

that's less money for MrTsurt

A POS system is a lot of money, but in the long run it pays for itself. Fewer mistakes lead to fewer chargebacks. Faster & more accurate processing means more sales in the same time slot. Etc.

Exactly. Pretty sure Pearl Jam can afford it!

100 Pacer said:

The band's merchandising team has nothing to do with the actual transaction. Everything is run on the venue's terminals and processed by the venue's merchant account. If you have to dispute a charge, you're disputing it with the venue, not the band nor the merchandising team. In most cases, and as a goodwill gesture, your credit card provider should be able to take care of you if the overcharge is ~$50. Anything more and escalation is required. It then becomes a matter of how you present your case.

So Wrigley uses calculators for their transactions?? Surely Wrigley has something better than manual calculating to run sales....

rjwhite19 said:

I was overcharged by $110 at Fenway. I pointed out that it can't be correct and then began helping to count the items. My vendor was VERY rude during the process which the couples beside us noticed and commented on also. (However they are long lines and long days) But I was fairly organized and had a list with me to make it quicker.

This is a really smart thing to do. If you had an itemized list with you of exactly what you wanted, with sizes, quantities and even the total listed, I think it would greatly help both sides of the transaction. Any discrepancies could be worked out right on the sheet/list.

My buddy was overcharged $40 at Ohana on Saturday. He had already walked away when he realized it so when he wanted to turn around to go back to merch in order work it out, I gave him fair warning that he might be SOL since he had walked away from the table (having knowledge of the experiences in this thread). Luckily they were able to give him back the money in cash after he was very civil in explaining it to them.