Check your math--overcharged at Wrigley merch stand

ldent42

I was overcharged at Fenway, they had the wrong price on an item so i over paid $10. Nothing could be done about it since I didn't notice it till later.

Superbrandod

My friend and I went Thursday to the Metro to buy merchandise. He was over charged by $175 (they charged him for two of each poster when he only bought one of each poster). He did not catch it until he walked out. While I see some point to the "you should have checked / know your total" argument, it was a total madhouse at the Metro. Even if he caught the mistake right away the people at the Metro were not exactly in the know on what they were doing.

That said, my friend has been jumping through hoops trying to get his money back. The Metro used devices from various stores associated with Wrigley Field. He finally received a phone call back from Wrigley Fiend stating Pearl Jam has his money, but they would try and help.

Anyone have any advise on what he should do or contact next?

Kevinman

I only bought a few things, flag, shirt, poster, and patch, but I still couldn't believe they were adding the total up in their head. The math was correct, but it raised some flags for me. 1. Very easy to make mistake in value 2. How do they keep track of what was sold 3. Wouldn't this make it easy for some of the stuff to walk away without being paid for?

Just seems like doing business this way could lead to a very big discrepancy between merchandise sold and money taken in.

rjwhite19

I was overcharged by $110 at Fenway. I pointed out that it can't be correct and then began helping to count the items. My vendor was VERY rude during the process which the couples beside us noticed and commented on also. (However they are long lines and long days) But I was fairly organized and had a list with me to make it quicker.
The guy came back ( he took it over to the stand behind him to count) and said the price was $55 dollars cheaper. I felt it wasn't correct again but it was teetering on a scene starting because this guy was just awful.
We payed , got back to hotel and sure enough , overcharged by $55.

When I wrote the tenclub they informed me they don't deal with any of the tour merchandise and forwarded me the email of who does look after it.

I traded two friendly emails with the tour merch company about the incident and in the first one they stated nothing can be done ( I was hoping for a hat or t) and here is my second and final email to them and their simple and 'could care less' response is included.

ME
"I completely understood that from the get go (name) and I truly appreciate the swift reply.
I knew they were workers from Fenway park and were not associated in any capacity to the band.

I just hoped that you folks would have been able to send something my way that might have been left over from the show in good faith because it was your product that I was cheated out of from being over charged for what I did buy.

Thanks for listening,"

Their only reply , pasted exactly:
THEM
" sorry but no "


It didn't leave a nice taste in my mouth knowing how lucrative these merch stands were during that Fenway weekend.

Release EV

I was overcharged on ebay knowingly and yet continually go there to get f..... up the arse. I am still bent over from fenway.

Have i missed the point of this thread?

pjman75

I agree with the OP about checking your math and needing something to be done when overcharged. Just for the record though, Kevin Shuss doesn't have anything to do with the merch side of things. I have my own merch stand nightmare story but it was self inflicted and resolved amazingly by fans I had never met before and a few of Tsurt's really cool staff. It doesn't appear to fit in here since I was at fault so I won't waste your time with it.

lolobugg

High Fidelity 2000 said:

Yes like I said I can see mistakes happening, everyone wants to get through and it's not like anyone is buying just one thing
It's that "too bad" attitude that I think sucks. If you went to a restaurant or a retail store and you caught that they overcharged you, and they knew you overcharged you, what do you think they would do? Would they say too late? Or would they credit you back? Common sense. That they basically refused to give her back the overcharge is what we found frustrating. They want you to just go "oh well, I lost $100, time to walk away."

Jesus, I got a free cookie at the Midway Potbelly yesterday because I watched the girl dump mayo on my sandwich after I just said no mayo then she covered it with lettuce and said she did not put mayo. The manager was apologetic and thought it was hilarious and so did I, and she was still insisting there was not mayo on the sandwich to her manager, who looked under the lettuce and saw it with his own eyes. She works making sandwiches and screwed up and tried to cover it up with lettuce. Not a multi million dollar PJ merch operation making hundreds of dollars off each transaction in most cases.

that is just fucked up. that worker should be fired immediately. my daughter has a severe allergy to eggs and if someone told me that there was no mayo and I saw them put it on the sandwich then I would ask again. if they lied to me I would've requested the health department and have that employee immediately fired. you might think this is an over reaction but when you see your child go into shock you would know that this is serious. it's not about the money its' about public safety. sorry to get off topic but this kind of laziness by employees really pisses me off!!!!

EdsonNascimento

pjman75 said:

I agree with the OP about checking your math and needing something to be done when overcharged. Just for the record though, Kevin Shuss doesn't have anything to do with the merch side of things. I have my own merch stand nightmare story but it was self inflicted and resolved amazingly by fans I had never met before and a few of Tsurt's really cool staff. It doesn't appear to fit in here since I was at fault so I won't waste your time with it.

It's always interesting to me that people who take responsibility have much better experiences to speak of. Hmmmm. I wonder if there's a lesson here.

Edved007

Just have your C.C. take the charge off and they can deal with it on the back end, that's what they are there for. I was given a VERY defective hoodie at Fenway and took it back trying to exchange/refund and was basically told to get lost. I emailed the pearljam@tsurt.com address that 10C gave me and didn't get a response for 2 weeks so I called Chase and they took it off immediately. Not my problem anymore.

mikeliska

Yup, these are all exactly what disputes with your credit card company are for. They will side with you (especially American Express) and let them work out the details.

buck502000

add shit up in your head - not that difficult

BF89905

buck502000 said:

add shit up in your head - not that difficult

My sentiments exactly

Brisk.

Kevin Schuss is the old guy with long hair who films stuff with his camera at the front, he doesn't do merch.

pjman75

EdsonNascimento said:

pjman75 said:

I agree with the OP about checking your math and needing something to be done when overcharged. Just for the record though, Kevin Shuss doesn't have anything to do with the merch side of things. I have my own merch stand nightmare story but it was self inflicted and resolved amazingly by fans I had never met before and a few of Tsurt's really cool staff. It doesn't appear to fit in here since I was at fault so I won't waste your time with it.

It's always interesting to me that people who take responsibility have much better experiences to speak of. Hmmmm. I wonder if there's a lesson here.

I meant nothing negative about the post or OP, I just had fraud protection step in and decline my purchase which caused a longer wait time for my line. I should've used cash, my stupid fault and very embarrassing. It's amazing when the kindness of strangers occurs and leaves a dumb person speechless. I was distraught and ready to walk out when people behind me demanded to talk to managers on my behalf. They let my stuff sit for ten minutes while I hauled ass to the ATM and came back through a side tent entrance. I felt so bad for everyone who I had waited with all morning in the rain. When I went to thank the person in charge I was directed to mrtsurt himself, Chris Siglin. Earlier in the week we exchanged words on instagram, kind of accidentally. I was relieved to be able to explain myself and thank him all at once. Oops, guess I shared my story anyway. My point was that I meant nothing against those that had issues. My problem was trusting plastic when I knew better and should've been ready with cash. Different topic but now that I've mentioned it, if anyone in here was there speaking up on my behalf, I cannot thank you enough. Please DM me if you were one of them. Take care.

High Fidelity 2000

pjman75 said:

EdsonNascimento said:

pjman75 said:

I agree with the OP about checking your math and needing something to be done when overcharged. Just for the record though, Kevin Shuss doesn't have anything to do with the merch side of things. I have my own merch stand nightmare story but it was self inflicted and resolved amazingly by fans I had never met before and a few of Tsurt's really cool staff. It doesn't appear to fit in here since I was at fault so I won't waste your time with it.

It's always interesting to me that people who take responsibility have much better experiences to speak of. Hmmmm. I wonder if there's a lesson here.

I meant nothing negative about the post or OP, I just had fraud protection step in and decline my purchase which caused a longer wait time for my line. I should've used cash, my stupid fault and very embarrassing. It's amazing when the kindness of strangers occurs and leaves a dumb person speechless. I was distraught and ready to walk out when people behind me demanded to talk to managers on my behalf. They let my stuff sit for ten minutes while I hauled ass to the ATM and came back through a side tent entrance. I felt so bad for everyone who I had waited with all morning in the rain. When I went to thank the person in charge I was directed to mrtsurt himself, Chris Siglin. Earlier in the week we exchanged words on instagram, kind of accidentally. I was relieved to be able to explain myself and thank him all at once. Oops, guess I shared my story anyway. My point was that I meant nothing against those that had issues. My problem was trusting plastic when I knew better and should've been ready with cash. Different topic but now that I've mentioned it, if anyone in here was there speaking up on my behalf, I cannot thank you enough. Please DM me if you were one of them. Take care.

Why beat yourself up and say you should've been ready with cash? Buyers should be able to use credit cards if they want to. How about just being charged the right damn amount for what you buy? That's not asking too much.

And thanks everyone for telling me it was not Kevin Shuss. I just assumed it was because she said "Kevin." I guess he doesn't do the same job as he did 25 years ago, my bad.

-decodified-

I was charged twice @ merch tent inside Wrigley (left hand side of stage) on Monday before the show, apparently one transaction was "declined", but after I checked my bank statements it was not, waiting on the claim to be resolved... the guys @ the tent were all over the place and taking care a lot of anxious customers, so I am not blaming on them...

HesCalledDyer

mikeliska said:

Yup, these are all exactly what disputes with your credit card company are for. They will side with you (especially American Express) and let them work out the details.

Yes, Amex doesn't fuck around when protecting their customers. I handle our Amex disputes at work all the time and they basically require us (the merchant) to provide proof of goods sold/delivered in order to win back the case. In our case, it's pretty easy because I provide them a copy of the purchase order and proof of delivery. But since the PJ merch booth is basically one's word against the other's, the cardholder has everything in their corner.

Foriginal Sin

This would help solve the problem as casual fans aren't dumping hundreds of dollars on merch. GnR and Adele are just 2 of the big bands using this right now http://www.forbes.com/sites/hughmcintyre/2016/03/16/sidestep-is-making-it-easier-for-musicians-to-sell-more-merchandise/#776c4bd82082

PJ_Soul

This problem is stupid. Seriously, with all the money they are raking in with this merch, you'd think they'd spring for a proper cash register with a scanner so that ALL these mistakes weren't being made.

lolobugg

PJ_Soul said:

This problem is stupid. Seriously, with all the money they are raking in with this merch, you'd think they'd spring for a proper cash register with a scanner so that ALL these mistakes weren't being made.

that's less money for MrTsurt

HesCalledDyer

lolobugg said:

PJ_Soul said:

This problem is stupid. Seriously, with all the money they are raking in with this merch, you'd think they'd spring for a proper cash register with a scanner so that ALL these mistakes weren't being made.

that's less money for MrTsurt

A POS system is a lot of money, but in the long run it pays for itself. Fewer mistakes lead to fewer chargebacks. Faster & more accurate processing means more sales in the same time slot. Etc.

PJ_Soul

HesCalledDyer said:

lolobugg said:

PJ_Soul said:

This problem is stupid. Seriously, with all the money they are raking in with this merch, you'd think they'd spring for a proper cash register with a scanner so that ALL these mistakes weren't being made.

that's less money for MrTsurt

A POS system is a lot of money, but in the long run it pays for itself. Fewer mistakes lead to fewer chargebacks. Faster & more accurate processing means more sales in the same time slot. Etc.

Exactly. Pretty sure Pearl Jam can afford it!

100 Pacer

The band's merchandising team has nothing to do with the actual transaction. Everything is run on the venue's terminals and processed by the venue's merchant account. If you have to dispute a charge, you're disputing it with the venue, not the band nor the merchandising team. In most cases, and as a goodwill gesture, your credit card provider should be able to take care of you if the overcharge is ~$50. Anything more and escalation is required. It then becomes a matter of how you present your case.

PJ_Soul

100 Pacer said:

The band's merchandising team has nothing to do with the actual transaction. Everything is run on the venue's terminals and processed by the venue's merchant account. If you have to dispute a charge, you're disputing it with the venue, not the band nor the merchandising team. In most cases, and as a goodwill gesture, your credit card provider should be able to take care of you if the overcharge is ~$50. Anything more and escalation is required. It then becomes a matter of how you present your case.

So Wrigley uses calculators for their transactions?? Surely Wrigley has something better than manual calculating to run sales....

bootlegger10

buck502000 said:

add shit up in your head - not that difficult

Yeah, no one thought of that smart ass. Next time you go to the grocery store, buy 25 things and stand there with 200 people staring at you while you try to add everything up in your head. Even you would get it wrong probably 1 out of 10 times. Not crazy wrong but still wrong.
It is not like there is a big table where you can spread everything out and take your time.

kasedoug

rjwhite19 said:

I was overcharged by $110 at Fenway. I pointed out that it can't be correct and then began helping to count the items. My vendor was VERY rude during the process which the couples beside us noticed and commented on also. (However they are long lines and long days) But I was fairly organized and had a list with me to make it quicker.

This is a really smart thing to do. If you had an itemized list with you of exactly what you wanted, with sizes, quantities and even the total listed, I think it would greatly help both sides of the transaction. Any discrepancies could be worked out right on the sheet/list.

My buddy was overcharged $40 at Ohana on Saturday. He had already walked away when he realized it so when he wanted to turn around to go back to merch in order work it out, I gave him fair warning that he might be SOL since he had walked away from the table (having knowledge of the experiences in this thread). Luckily they were able to give him back the money in cash after he was very civil in explaining it to them.

BF89905

bootlegger10 said:

buck502000 said:

add shit up in your head - not that difficult

Yeah, no one thought of that smart ass. Next time you go to the grocery store, buy 25 things and stand there with 200 people staring at you while you try to add everything up in your head. Even you would get it wrong probably 1 out of 10 times. Not crazy wrong but still wrong.
It is not like there is a big table where you can spread everything out and take your time.

If some one is buying 25 things at a concert merchandise stand, then perhaps said person's ability to mentally calculate whole numbers is not what needs to be critiqued ..... I'm not looking for an argument, 'just thought the conversation was humourous/sarcastic...... have a good day.

buck502000

You should be able to "ballpark" your costs in your mind before you get to the stand

bootlegger10

BF89905 said:

bootlegger10 said:

buck502000 said:

add shit up in your head - not that difficult

Yeah, no one thought of that smart ass. Next time you go to the grocery store, buy 25 things and stand there with 200 people staring at you while you try to add everything up in your head. Even you would get it wrong probably 1 out of 10 times. Not crazy wrong but still wrong.
It is not like there is a big table where you can spread everything out and take your time.

If some one is buying 25 things at a concert merchandise stand, then perhaps said person's ability to mentally calculate whole numbers is not what needs to be critiqued ..... I'm not looking for an argument, 'just thought the conversation was humourous/sarcastic...... have a good day.

2 Let's go stickers, 2 pennant stickers, 2 baseball stickers, 2 buttons, 2 enamel pin, 2 baseball patches, 2 of patch #2, 2 of patch #3, 1 keychain, 2 shirts, 1 jersey, 1 of each flag, 6 posters, 1 koozie, 3 wristbands, 2 hats, 1 pair of sox, 5 packs of cards = 40 items

It isn't tough to get to a lot of items with the number of small items they were selling. The numbers above weren't even the max per item. I'm sure people walked out of there with 60 items on a regular basis.

I'm not trying to argue either, but just pointing out what a condescending comment it is. If you aren't into collecting stuff so be it, but if you are and purchased 40+ items at a merch booth you or the vendor may not add it up correctly on the spot.