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Membership renewal question

youngsteryoungster Boston Posts: 6,574
in The Porch
Today my account was set to auto-renew. I received an email from 10c saying my card was declined. Turns out last fall I got sent one of the new credit cards with the chip in it and it changed the 3 numbers on the back. Email from 10c stated they would try again in 48 hrs. I just logged in and was checking over things and it says my member # is 0. Please tell me that because of a minor glitch that I lost my number and have to start from scratch. Anyone have any experience with this in the past?
He who forgets will be destined to remember.

9/29/04 Boston, 6/28/08 Mansfield, 8/23/09 Chicago, 5/15/10 Hartford
5/17/10 Boston, 10/15/13 Worcester, 10/16/13 Worcester, 10/25/13 Hartford
8/5/16 Fenway, 8/7/16 Fenway
EV Solo: 6/16/11 Boston, 6/18/11 Hartford,

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    deadendpdeadendp Northeast Ohio Posts: 10,434
    Just e-mail them and tell them about the number and what happened. You have a grace period. Keep in mind that the website just updated and there could be glitchy things there that they are working on. Pretty sure that they'll fix it for you.
    2014: Cincinnati
    2016: Lexington and Wrigley 1
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    red mosred mos Posts: 4,953
    edited August 2016
    I think you have a grace period of 30 days. Just call or email and explain the situation. Also,as the poster above me mentioned website has just been redone/ updated. I had a problem logging into my 10c account earlier. It's fine now, but it could be a glitch in the system as well as the site is being updated.
    Post edited by red mos on
    PJ: 10/14/00 06/09/03 10/4/09 11/15/13 11/16/13 10/08/14
    EV Solo: 7/11/11 11/12/12 11/13/12
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    shprideshpride Posts: 50
    I had the same thing happen. Changed my cc info and 48 hours later the charge went through fine.

    I didn't notice if my member number changed to 0
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    PoncierPoncier Posts: 16,220
    Well the good news is membership number 0 should get you the best seats at every show you go to.
    I'm sure they'll straighten it out.
    This weekend we rock Portland
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