Pearl Jam 2015 NYC Poster -Transformers sale TODAY, SEPT 24 AT 4:00PM (PST)

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Comments

  • on2legs
    on2legs Posts: 15,956
    jwhjr17 said:

    nalyd61 said:

    anyone hear back on refunds for this poster>?

    I got an email on Saturday:
    Hello,

    Even though it's Saturday (and we are now closed), we thought it was important
    to let you know we received your email. That being said, we will reply to your
    questions and concerns during regular business hours, and will do our best to
    send that reply on Monday. Have a great weekend, and thanks for reaching out.

    - Ames Bros
    Got to give them credit for at least responding over the weekend and promising a reply on Monday.
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 (#25) | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore  2025: Raleigh


  • MayDay10
    MayDay10 Posts: 11,853
    why would you need to file a dispute before nicely asking Ames to cancel your order/get a refund?


    Kind of jerky IMO
  • jwhjr17
    jwhjr17 Posts: 2,077
    on2legs said:

    jwhjr17 said:

    nalyd61 said:

    anyone hear back on refunds for this poster>?

    I got an email on Saturday:
    Hello,

    Even though it's Saturday (and we are now closed), we thought it was important
    to let you know we received your email. That being said, we will reply to your
    questions and concerns during regular business hours, and will do our best to
    send that reply on Monday. Have a great weekend, and thanks for reaching out.

    - Ames Bros
    Got to give them credit for at least responding over the weekend and promising a reply on Monday.
    Agreed.
    1998-06-30 Mpls | 2006-07-06 Las Vegas
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  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    sort of angry - It's kinda like paying for a Cadillac and getting an Escort and the dealer saying oh well.
  • bootlegger10
    bootlegger10 Posts: 16,256
    They should have just honored the first "handfull" of orders and then canceled the remainder. Everyone would be in the same position they would have been at that time if the sale was done as intended. I don't think people would have been pissed off either. They would have been dissapointed. The only negative to this would be those who bought the gold and could have bought a regular version before it sold out if they had known they weren't getting a gold.

    Very strange way that they handled it. THey did not do anything for the customer but only tried to cover their own ass.
  • elwayvedder
    elwayvedder South Jersey Posts: 9,175
    MayDay10 said:

    why would you need to file a dispute before nicely asking Ames to cancel your order/get a refund?


    Kind of jerky IMO

    not at all (IMO)...they already stated that all orders will be fulfilled and $ will be donated to charity without giving the buyer the choice of a refund or to continue with receiving one...so why not go ahead and file already? Hedging your bets and smart if you ask me
    www.operationyellowribbon.org
  • MayDay10
    MayDay10 Posts: 11,853
    why not give them a chance to refund after contacting them? By all indications, Ames just seems to want to do the right thing. I have had a lot of transactions with them and their customer service has always been top notch.

    Does the window of filing a paypal claim go away after 24 hours or something?

  • Suziemay
    Suziemay Posts: 11,168
    elwayvedder said:

    MayDay10 said:

    why would you need to file a dispute before nicely asking Ames to cancel your order/get a refund?


    Kind of jerky IMO

    not at all (IMO)...they already stated that all orders will be fulfilled and $ will be donated to charity without giving the buyer the choice of a refund or to continue with receiving one...so why not go ahead and file already? Hedging your bets and smart if you ask me
    I also don't think it's douchy. However, I don't know the mechanics of refunds, but I was told by a merchant who owed me on a hotel deposit that they weren't able to refund because I filed a dispute with my credit card company. Not sure about PayPal. They had to send me a separate payment back and there were weird transaction fee issues. Ultimately it worked out, but thought I should mention.
  • elwayvedder
    elwayvedder South Jersey Posts: 9,175
    Suziemay said:

    elwayvedder said:

    MayDay10 said:

    why would you need to file a dispute before nicely asking Ames to cancel your order/get a refund?


    Kind of jerky IMO

    not at all (IMO)...they already stated that all orders will be fulfilled and $ will be donated to charity without giving the buyer the choice of a refund or to continue with receiving one...so why not go ahead and file already? Hedging your bets and smart if you ask me
    I also don't think it's douchy. However, I don't know the mechanics of refunds, but I was told by a merchant who owed me on a hotel deposit that they weren't able to refund because I filed a dispute with my credit card company. Not sure about PayPal. They had to send me a separate payment back and there were weird transaction fee issues. Ultimately it worked out, but thought I should mention.
    with PayPal, Ames just has to go to the filing/appeal and reply by refunding. All issues could have been avoided by a better customer experience and better decision making in resolving their error
    www.operationyellowribbon.org
  • themessenger
    themessenger Dallas Posts: 1,320
    I imagine Ames will need another day or two to figure out their plan. Based on just the responses here, it seems most everyone is unhappy with their response, including me. Hopefully they ultimately do the right thing and allow cancellations, as well as communicate clearly what our options are. If not, this will be my last Ames poster, which isn't much of a loss because there are so many other fantastic artists out there putting out great work.
  • scurtis
    scurtis Posts: 2,477
    I was unhappy at first, but I want the print so I'm not going to sweat it cause ten years from now whether they give me $50 or $100 back it won't matter.

    Just happy to get the print.
    "Born on third, thinks he got a triple."
  • wall232
    wall232 New York Posts: 1,346
    I want the print and if it means there are more then I thought there would be I'm fine with it. I want it framed and up on my wall. Hopefully they will allow those who want a refund to get one and those of us that still want the print to get it.
    NYPJ
  • MayDay10
    MayDay10 Posts: 11,853
    wall232 said:

    I want the print and if it means there are more then I thought there would be I'm fine with it. I want it framed and up on my wall. Hopefully they will allow those who want a refund to get one and those of us that still want the print to get it.

    ultimately, this is where I think its at.

    IMO, Ames overestimated the number of people who purchased the print who actually want to keep it... and thought they were making more people happy by increasing the run. We hear people complain a lot when they are shut out of stuff and they say "why dont they just print more?"... They were wrong. Maybe $250 is a high price point, but the gold print seems pretty unique and it should be sharp. I also doubt there will be all that many in existence.

    I would bet dollars to donuts that they will honor timely refund requests. I dont feel like Ames went out to screw people over.
  • Leash_In_Hiding
    Leash_In_Hiding Posts: 691
    I wasn't able to get any of the 3 editions of this, I understand people's frustration.

    That being said if someone doesn't get their requested refund and wants to sell me the print at cost plus shipping I would be interested. I don't want to go to ebay.
    The best revenge is to live on and prove yourself - EV

  • arq
    arq Posts: 8,101
    MayDay10 said:


    I would bet dollars to donuts that they will honor timely refund requests. I dont feel like Ames went out to screw people over.

    100% this
    "The good thing about science is that it's true whether or not you believe in it"
    Neil deGrasse Tyson

    Why not (V) (°,,,,°) (V) ?
  • buck502000
    buck502000 Birthplace of GIBSON guitar Posts: 8,951
    fair enough - but they f*cked up and need to make it right. :joy:
  • PJammin'
    PJammin' Posts: 1,913
    edited September 2015
    buck502000 said:

    It's kinda like paying for a Cadillac and getting an Escort and the dealer saying oh well.

    :lol:
    I died. I died and you just stood there. I died and you watched. I died and you walked by and said no. I'm dead.
  • CopperTom
    CopperTom Posts: 3,149
    PJammin' said:

    buck502000 said:

    It's kinda like paying for a Cadillac and getting an Escort and the dealer saying oh well.

    :lol:
    Isn't it like buying a Cadillac and getting a Cadillac? You're getting what you purchased.
    http://www.livefootsteps.org/user/?usr=28
  • dankind
    dankind Posts: 20,841
    CopperTom said:

    PJammin' said:

    buck502000 said:

    It's kinda like paying for a Cadillac and getting an Escort and the dealer saying oh well.

    :lol:
    Isn't it like buying a Cadillac and getting a Cadillac? You're getting what you purchased.
    With the "options" you ordered as well. Gold, Jerry! Gold!
    I SAW PEARL JAM
  • bootlegger10
    bootlegger10 Posts: 16,256
    CopperTom said:

    PJammin' said:

    buck502000 said:

    It's kinda like paying for a Cadillac and getting an Escort and the dealer saying oh well.

    :lol:
    Isn't it like buying a Cadillac and getting a Cadillac? You're getting what you purchased.
    Right. Maybe the analogy works with a BMW and an Acura. You paid the premium for the BMW name and ended up with an Acura. Both having the same gadgets, but the name (or in this case rarity) that you paid the premium for did not exist.

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