Record Store Day Mystery Vinyl

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Comments

  • Mercury
    Mercury Posts: 425
    bazzer said:

    Mercury said:

    bazzer said:

    Mercury said:

    I think they should just settle the issue for those of us that are in limbo once and for all and tell us we didn't get one and how long it will be before we get our money back. I'm fine with not getting this, but not fine with them having my money AND not getting this. Telling us that outcome and what to expect doesn't seem like too much to ask.

    They (probably) don't "have" your money. It's no different to when a hotel puts a hold on your card, eventually the pending pre-auth drops off. The hotel (or 10C) never takes your money and then refunds your money. It's just a notional charge that could be confirmed and charged.

    Things might be different with a debit card. Never had one, but I think in that case the money comes and goes from your account but I believe it's held by the card company (to make sure it's available).
    This is a debit card, otherwise I wouldn't be as concerned.
    Even with a debit card though, I don't think 10C have any control over the charge. You could probably ring your card company and get them to fast-track it.

    Reading your post again, I guess you're still hopeful you might be getting it though right? Well, if so, good luck! :smiley:

    Not really, I think I got shut out, I'd just like them to clarify that once and for all, there's enough of us that experienced this issue that an answer is warranted and then when will our funds be released?

    Actually all of walkunafraids questions are valid, but I'd settle for those two questions I posed being answered.
  • Leezestarr313
    Leezestarr313 Temple of the cat Posts: 14,444
    edited April 2015
    Hopefully, we will hear something from them tomorrow.
    I am very unpatient with stuff that I am passionate about, so I hope I'm having a busy week ahead of me so that work can distract me :lol:


    Post edited by Leezestarr313 on
    Please, Pearl Jam, consider a Benaroya Hall vinyl reissue! http://community.pearljam.com/discussion/148993/please-pearl-jam-consider-a-vinyl-benaroya-hall-re-issue


  • SPEEDY MCCREADY
    SPEEDY MCCREADY Posts: 26,876
    walkunafraid said:

    on2legs said:

    walkunafraid said:

    on2legs said:

    walkunafraid said:

    on2legs said:

    mace1229 said:

    I keep seeing comments about those of us who are upset are just entitled little punks who didn't get our piece of plastic.
    One, it's not just a piece of plastic, everyone has a collection that is worthless to someone else, but valuable to them. Stamps are just a piece of paper to me, but worth thousands to someone else.
    And two, I feel many, like myself, are more upset about the circus act and lack of communication than not actually getting any vinyl. To be told I'm not logged in or not being able to complete the order, and having the item in my cart for 40 minutes only to be told it is sold out and no longer available, then to empty my cart and re-list it without warning. Why was the shopping cart cleared for some and not others, why was it relisted while many still had it in their cart? Why was there zero communication throughout the whole process? I was only willing to waste my hour because I assumed since I had one in my cart I'd eventually be able to complete the checkout process.
    I knew it was a popular item and didn't actually expect to purchase one, but I didn't expect everything to go down the way it did either. No one is entitled to anything here, but the process was such a joke. If I was told 5 minutes into it that it was sold out, I wouldn't have cared and moved on.

    The restocking of sold out items during sales like this happens pretty often. It's just a fact of life when the servers are overwhelmed.
    The restocking of sold out items, yes.

    The restocking of items that have already been sold and charged to one's credit card, not so much.
    It was a glitch caused by overwhelming demand. I get people are annoyed, but it's not like this was a deliberate attempt to defraud people. And while the credit card thing caused people to get their hopes up, none of the orders are final until they've been processed. To quote The Social Network... "If you had purchased a mystery vinyl. You would've purchased a mystery vinyl."
    I get that it wasn't a deliberate attempt to defraud people. As I have stated many times, I don't blame the 10 Club for the server issue or the credit card processing issue. However, as the merchant, it is their responsibility to settle customer issues, and I feel like they have done nothing toward this end. I have emailed them twice and not even received a response. They have also issued no statement about this anywhere on the website or the forum. My credit card still has a pending charge on it and I still have zero answers about what happened. That's simply not good customer service.

    What kind of answer are you waiting for? The site crashed and their servers behaved erratically.
    I certainly am not waiting for answers from you, but thanks for speaking for the 10 Club.

    In terms of the answers I want from them: a) Why were a second wave of vinyls released when some had pending CC charges, order confirmation, but no vinyl? ; b) What happened that allowed credit cards to be charged but no order #s to be issued? (despite what you think you know, this was not just a server issue -- the site crashing or not being able to handle that much traffic is a server issue, but the site working, allowing people to proceed through an entire order, submit credit card information, and receive a confirmation page with a blank order number is NOT due to server overload); c) When am I going to get my money back?
    Very legitimate questions.
    Questions that need to be answered.
    Take me piece by piece.....
    Till there aint nothing left worth taking away from me.....
  • on2legs
    on2legs Posts: 15,980
    edited April 2015
    walkunafraid said:

    on2legs said:

    walkunafraid said:

    on2legs said:

    walkunafraid said:

    on2legs said:

    mace1229 said:

    I keep seeing comments about those of us who are upset are just entitled little punks who didn't get our piece of plastic.
    One, it's not just a piece of plastic, everyone has a collection that is worthless to someone else, but valuable to them. Stamps are just a piece of paper to me, but worth thousands to someone else.
    And two, I feel many, like myself, are more upset about the circus act and lack of communication than not actually getting any vinyl. To be told I'm not logged in or not being able to complete the order, and having the item in my cart for 40 minutes only to be told it is sold out and no longer available, then to empty my cart and re-list it without warning. Why was the shopping cart cleared for some and not others, why was it relisted while many still had it in their cart? Why was there zero communication throughout the whole process? I was only willing to waste my hour because I assumed since I had one in my cart I'd eventually be able to complete the checkout process.
    I knew it was a popular item and didn't actually expect to purchase one, but I didn't expect everything to go down the way it did either. No one is entitled to anything here, but the process was such a joke. If I was told 5 minutes into it that it was sold out, I wouldn't have cared and moved on.

    The restocking of sold out items during sales like this happens pretty often. It's just a fact of life when the servers are overwhelmed.
    The restocking of sold out items, yes.

    The restocking of items that have already been sold and charged to one's credit card, not so much.
    It was a glitch caused by overwhelming demand. I get people are annoyed, but it's not like this was a deliberate attempt to defraud people. And while the credit card thing caused people to get their hopes up, none of the orders are final until they've been processed. To quote The Social Network... "If you had purchased a mystery vinyl. You would've purchased a mystery vinyl."
    I get that it wasn't a deliberate attempt to defraud people. As I have stated many times, I don't blame the 10 Club for the server issue or the credit card processing issue. However, as the merchant, it is their responsibility to settle customer issues, and I feel like they have done nothing toward this end. I have emailed them twice and not even received a response. They have also issued no statement about this anywhere on the website or the forum. My credit card still has a pending charge on it and I still have zero answers about what happened. That's simply not good customer service.

    What kind of answer are you waiting for? The site crashed and their servers behaved erratically.
    I certainly am not waiting for answers from you, but thanks for speaking for the 10 Club.

    In terms of the answers I want from them: a) Why were a second wave of vinyls released when some had pending CC charges, order confirmation, but no vinyl? ; b) What happened that allowed credit cards to be charged but no order #s to be issued? (despite what you think you know, this was not just a server issue -- the site crashing or not being able to handle that much traffic is a server issue, but the site working, allowing people to proceed through an entire order, submit credit card information, and receive a confirmation page with a blank order number is NOT due to server overload); c) When am I going to get my money back?
    A) there was a glitch due to an overwhelming amount of web traffic.

    B)there was a glitch due to an overwhelming amount of web traffic.

    C) as soon as possible.
    1996: Randall's Island 2  1998: East Rutherford | MSG 1 & 2  2000: Cincinnati | Columbus | Jones Beach 1, 2, & 3 | Boston 1 | Camden 1 & 2 2003: Philadelphia | Uniondale | MSG 1 & 2 | Holmdel  2005: Atlantic City 1  2006: Camden 1 | East Rutherford 1 & 2 2008: Camden 1 & 2 | MSG 1 & 2 (#25) | Newark (EV)  2009: Philadelphia 1, 2 & 4  2010: Newark | MSG 1 & 2  2011: Toronto 1  2013: Wrigley Field | Brooklyn 2 | Philadelphia 1 & 2 | Baltimore  2015: Central Park  2016: Philadelphia 1 & 2 | MSG 1 & 2 | Fenway Park 2 | MSG (TOTD)  2017: Brooklyn (RnR HOF)  2020: MSG | Asbury Park  2021: Asbury Park  2022: MSG | Camden | Nashville  2024: MSG 1 & 2 (#50) | Philadelphia 1 & 2 | Baltimore  2025: Raleigh


  • Zod
    Zod Posts: 10,906
    Mercury said:

    I think they should just settle the issue for those of us that are in limbo once and for all and tell us we didn't get one and how long it will be before we get our money back. I'm fine with not getting this, but not fine with them having my money AND not getting this. Telling us that outcome and what to expect doesn't seem like too much to ask.

    The charge may not complete. What people seem to forget is credit card charges start out as temporary authorizations. The transaction doesn't finalize until the merchant finalizes it. You don't generally find out if the charge dropped off or became permanent for 3(ish) business days. My guess is all the people wrongfully charged will see the charges spontaneously disappear after about 3 business days (By Thursday?). It's like filling up with gas and it preauths $150 but a few days later it's the $50 you actually bought in gas or the $1 netflixs charges to determine if your card works, but the $1 drops off.

    I do agree the communication could be better. A simple note sayings we're sorry for the issues this morning, anyone who has the order in the their transaction history is ok, sorry to everyone else. The preauth charges should drop off your cards in 3 business days.
  • doctorvik
    doctorvik granger, IN Posts: 123
    "I do agree the communication could be better. A simple note sayings we're sorry for the issues this morning, anyone who has the order in the their transaction history is ok, sorry to everyone else. The preauth charges should drop off your cards in 3 business days."

    If it helps I got an email from 10c shipping that basically says that
  • Mercury
    Mercury Posts: 425
    Zod said:

    Mercury said:

    I think they should just settle the issue for those of us that are in limbo once and for all and tell us we didn't get one and how long it will be before we get our money back. I'm fine with not getting this, but not fine with them having my money AND not getting this. Telling us that outcome and what to expect doesn't seem like too much to ask.


    I do agree the communication could be better. A simple note sayings we're sorry for the issues this morning, anyone who has the order in the their transaction history is ok, sorry to everyone else. The preauth charges should drop off your cards in 3 business days.
    Yes, it wouldn't be that hard to tell us that. Surely they know the outcome.

  • morello
    morello Auckland, New Zealand Posts: 6,217
    edited April 2015
    walkunafraid said:

    on2legs said:

    mace1229 said:

    I keep seeing comments about those of us who are upset are just entitled little punks who didn't get our piece of plastic.
    One, it's not just a piece of plastic, everyone has a collection that is worthless to someone else, but valuable to them. Stamps are just a piece of paper to me, but worth thousands to someone else.
    And two, I feel many, like myself, are more upset about the circus act and lack of communication than not actually getting any vinyl. To be told I'm not logged in or not being able to complete the order, and having the item in my cart for 40 minutes only to be told it is sold out and no longer available, then to empty my cart and re-list it without warning. Why was the shopping cart cleared for some and not others, why was it relisted while many still had it in their cart? Why was there zero communication throughout the whole process? I was only willing to waste my hour because I assumed since I had one in my cart I'd eventually be able to complete the checkout process.
    I knew it was a popular item and didn't actually expect to purchase one, but I didn't expect everything to go down the way it did either. No one is entitled to anything here, but the process was such a joke. If I was told 5 minutes into it that it was sold out, I wouldn't have cared and moved on.

    The restocking of sold out items during sales like this happens pretty often. It's just a fact of life when the servers are overwhelmed.
    The restocking of sold out items, yes.

    The restocking of items that have already been sold and charged to one's credit card, not so much.
    Well put. My transaction went through at about 2:43am NZT & yet I still don't have a confirmation e-mail or anything in my order history(as many others) & yet more items were listed for sale at 3:05am NZT(by which time I'd gone back to bed)?? If that was the case then I should have got one. Anyway I knew It was a long shot getting one so I'm just keeping my fingers crossed although at it's not looking good. :(
    Post edited by morello on
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  • jrock60
    jrock60 Posts: 76
    This is the first time i ever tried to purchase something off the site during a frenzee. I expected some issues as there were but was pretty painless considering. Got the member issue kept trying and eventually worked. What really sucked about this whole thing was the backlash and complaining.
    I'll ride the wave...
  • Poncier
    Poncier Posts: 17,894
    URthekey said:

    I think one of the major problems with the server not being able to handle the demand of any of these popular sales...tickets/merch etc., and what factors into all the quirky checkout errors is that the website allows multiple sign ins under the same username.
    Its no secret that one of the strategies to being successful in these type of sales is to have multiple tabs, in multiple browsers on multiple devices open at the same time under the same username. If the website was set up to allow you to sign in only once with your username that would eliminate duplicate accounts and cut traffic (and bullshit) down significantly.

    I agree this is something they should find a way to address. The fact that people had multiple orders go through should be a clear indication that something needs to be done to prevent logging in from multiple locations simultaneously.
    It wouldn't cure all the issues, but would certainly lighten the load on servers and help smooth things out.
    This weekend we rock Portland
  • AAJC
    AAJC Calgary, AB, Canada Posts: 262
    Who gives a shit. It's music on vinyl that for lack of availability is worth more than it should be. All this shit, and all this time, will mean nothing to you the day you die. Get out, enjoy yourself, your family, your friends, and experience LIFE. I can't believe I've come back a day later and there's more than 577 posts to this thread. I guess I make it 578. Maybe I'm not any better. Oh well. I still got out and enjoyed life this weekend and totally forgot about this Mystery Sale shit.
  • doctorvik
    doctorvik granger, IN Posts: 123
    jrock60 said:

    This is the first time i ever tried to purchase something off the site during a frenzee. I expected some issues as there were but was pretty painless considering. Got the member issue kept trying and eventually worked. What really sucked about this whole thing was the backlash and complaining.

    -- so you wouldnt be a little upset if you got the blank confirmation page - your cc got charged and you were blocked from trying again even though you didnt actually get one and people behind you got one ??
  • WhatYouTaughtMe
    WhatYouTaughtMe Posts: 4,957
    Can we go back to the Jack Handey quotes?
  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,692
    edited April 2015
    Mercury said:

    Zod said:

    Mercury said:

    I think they should just settle the issue for those of us that are in limbo once and for all and tell us we didn't get one and how long it will be before we get our money back. I'm fine with not getting this, but not fine with them having my money AND not getting this. Telling us that outcome and what to expect doesn't seem like too much to ask.


    I do agree the communication could be better. A simple note sayings we're sorry for the issues this morning, anyone who has the order in the their transaction history is ok, sorry to everyone else. The preauth charges should drop off your cards in 3 business days.
    Yes, it wouldn't be that hard to tell us that. Surely they know the outcome.

    Do they even work on weekends usually? I think 10C warehouse is closed on Sundays! People will probably start getting replies to emails tomorrow.
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • AndySlash
    AndySlash Posts: 3,287
    WhatYouTaughtMe said:

    Can we go back to the Jack Handey quotes?

    i want to see a nude opera because when they hit those really high notes i bet you can see it in their genitals.
  • Patrick_Sea3
    Patrick_Sea3 West Seattle Posts: 935
    edited April 2015
    I'm looking forward to the next set of complaints, I got a black backspacer & the 2013 x-mas single, and shipping was$30.00...
  • WhatYouTaughtMe
    WhatYouTaughtMe Posts: 4,957
    AndySlash said:

    WhatYouTaughtMe said:

    Can we go back to the Jack Handey quotes?

    i want to see a nude opera because when they hit those really high notes i bet you can see it in their genitals.
    Ha
  • PJfanwillneverleave1
    PJfanwillneverleave1 Posts: 12,885
    patrickwieczore said:

    I'm looking forward to the next set of complaints, I got a black backspacer & the 2013 x-mas single, and shipping was$30.00...

    I can't wait to see the whiny fuckers that don't get a benny complain that they were once again screwed by 10c.

  • PJ_Soul
    PJ_Soul Vancouver, BC Posts: 50,692
    PJfanwillneverleave1 said:

    patrickwieczore said:

    I'm looking forward to the next set of complaints, I got a black backspacer & the 2013 x-mas single, and shipping was$30.00...

    I can't wait to see the whiny fuckers that don't get a benny complain that they were once again screwed by 10c.

    "Plowed up the ass" is what we're calling it now I think. :tongue:
    With all its sham, drudgery, and broken dreams, it is still a beautiful world. Be careful. Strive to be happy. ~ Desiderata
  • pledgeagrievance
    pledgeagrievance Posts: 2,874
    PJ_Soul said:

    PJfanwillneverleave1 said:

    patrickwieczore said:

    I'm looking forward to the next set of complaints, I got a black backspacer & the 2013 x-mas single, and shipping was$30.00...

    I can't wait to see the whiny fuckers that don't get a benny complain that they were once again screwed by 10c.

    "Plowed up the ass" is what we're calling it now I think. :tongue:
    Any tense is acceptable: plowed, plowing, did plow, will plow

    Up the ass or in the ass. That is left up to the discretion of the user.

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