How many of you sent complaints?

jordn6971
jordn6971 Posts: 675
edited February 2008 in The Porch
I did. I'm just pissed because I had the tickets and put in my credit card and hit submit, but still they disappeared. How many other people sent emails? A lot would be my guess.
"There was a band playing in my head, and I felt like getting high"
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Comments

  • patrickredeyes
    patrickredeyes Posts: 8,834
    jordn6971 wrote:
    I did. I'm just pissed because I had the tickets and put in my credit card and hit submit, but still they disappeared. How many other people sent emails? A lot would be my guess.


    I almost did. But I kept trying and after almost an hour I got them. :)
  • TheDudeisaPJfan
    TheDudeisaPJfan Posts: 124
    exact same thing happened to me, four times. I was charged twice. I emailed, but was very cordial about it. Just wanted to know for sure if I got tickets or not.
    I can get you a toe by three o'clock...
  • jordn6971
    jordn6971 Posts: 675
    patrickredeyes wrote:
    I almost did. But I kept trying and after almost an hour I got them. :)

    Yeah unfortunately I had final exams today so I couldn't try for hours and hours.
    "There was a band playing in my head, and I felt like getting high"
  • patrickredeyes
    patrickredeyes Posts: 8,834
    jordn6971 wrote:
    Yeah unfortunately I had final exams today so I couldn't try for hours and hours.


    Just took me one very long hour to get them. :D


    Hope the exams went well.
  • NYbenben
    NYbenben Posts: 1,020
    jordn6971 wrote:
    I did. I'm just pissed because I had the tickets and put in my credit card and hit submit, but still they disappeared. How many other people sent emails? A lot would be my guess.


    same boat... i thought i had them locked in... and i lost them... i was so pissed off...i dont know what sending a note would do...just the way of the world...
    4/12/92, 8/11/92, 9/28/96, 9/11/98, 8/23/00, 8/24/00, 7/9/03, 4/30/03, 10/1/04, 10/3/05, 12/9/05, 5/12/06, 5/17/06, 5/28/06, 6/3/06, 12/9/06, EV LA 4/12-4/13/08, 6/12/08, 6,19,08, 6,20,08, 6/24/08, 6/25/08, 7/1/08

    and still jonesing for another show....
    "the waiting drove me mad..."
  • jordn6971
    jordn6971 Posts: 675
    patrickredeyes wrote:
    Just took me one very long hour to get them. :D


    Hope the exams went well.

    Not the first one i had. This ticket fiasco caused me to be 45 minutes late and I had to stay 30 minutes extra than we were allowed to finish. Luckily my professor likes me and loved Into the Wild
    "There was a band playing in my head, and I felt like getting high"
  • jordn6971
    jordn6971 Posts: 675
    NYbenben wrote:
    same boat... i thought i had them locked in... and i lost them... i was so pissed off...i dont know what sending a note would do...just the way of the world...

    Yeah I don't expect them to say sorry and just give me a pair. I just had to speak my peace.
    "There was a band playing in my head, and I felt like getting high"
  • Eliot Rosewater
    Eliot Rosewater Posts: 2,659
    I just sent an email. Not so much as a complaint but as a, "Tell me whether or not I got tickets and if NOT then fucking get the hold off my funds." But I'm pissed. I was debating whether or not I could afford this right now anyway and now they fucking have my money and I got shit.
  • mookie9999
    mookie9999 Posts: 4,677
    jordn6971 wrote:
    I did. I'm just pissed because I had the tickets and put in my credit card and hit submit, but still they disappeared. How many other people sent emails? A lot would be my guess.

    I did not. I figure unless they announce that they are updating their server why should there be any different result for when a small amount of something goes on sale to such a large pool of people? I ended up getting tickets to two shows after an hour of trying and being charged for others I will never receive. But such is life I guess. I'm happy for what I got and feel bad for those that weren't able to secure seats.
    "The leads are weak!"

    "The leads are weak? Fuckin' leads are weak? You're Weak! I've Been in this business 15 years"

    "What's your name?"

    "FUCK YOU! THAT"S MY NAME!"
  • ZAPPER
    ZAPPER Posts: 253
    I sent a message inquiring about the extra pending charges, and was only told the charges will dissappear in 3-5 days. I will however have to pay my bank any fees for bouncing/overdrafting - and that also prevented me from getting LA tickets i had in my cart because my card was rejected.

    I know 10c is working hard to make everyone happy, but things like this should not happen. I cant even go to the grocery store now bacause my account is drained....yes I am very poor......
    Previously known as Elzar
  • Given to...
    Given to... Wyoming Posts: 5,007
    I even called a nice lady at my credit card company and discussed antelope hunting in Wyoming, before I even asked her to look at my account and verify that I was indeed a winner. She said "yep" in that sweet Texan accent and wished me a swell time at my concert. Hope she sleeps well tonight.


    Smile, it could be worse.

    And why did my thread about the CryBaby towels get locked. I think its a funny little dity if I do say so myself.

    I'm not bitter. Not as broke now either.

    Have Fun In LA guys!!
    "...would you like some forks?" EV 12-02-06
  • TheDudeisaPJfan
    TheDudeisaPJfan Posts: 124
    jaamfaan wrote:
    I even called a nice lady at my credit card company and discussed antelope hunting in Wyoming, before I even asked her to look at my account and verify that I was indeed a winner. She said "yep" in that sweet Texan accent and wished me a swell time at my concert. Hope she sleeps well tonight.


    Smile, it could be worse.

    And why did my thread about the CryBaby towels get locked. I think its a funny little dity if I do say so myself.

    I'm not bitter. Not as broke now either.

    Have Fun In LA guys!!

    I thought the towel bit was pretty funny.
    I can get you a toe by three o'clock...
  • bgirl59
    bgirl59 Tucson AZ Posts: 888
    jordn6971 wrote:
    I did. I'm just pissed because I had the tickets and put in my credit card and hit submit, but still they disappeared. How many other people sent emails? A lot would be my guess.

    I sent a few emails, just asking questions, not complaining. I have purchased quite a few tickets from Tenclub and if I got as far as entering my credit card info,I always scored! This morning I was very confused.
    Is it really the end if they hold the funds but don't send a confirmation? Now I will lose sleep worrying ..what if funds are not available Friday when I go to Ticketbeast? Good luck all!
    Peace
    PEARL JAM in 2024! Dark Matter and MORE ! THANK YOU!!   
    Peace Love & Pearl Jam forever!!
  • Mrs.Vedder78
    Mrs.Vedder78 Posts: 4,585
    bgirl59 wrote:
    I sent a few emails, just asking questions, not complaining. I have purchased quite a few tickets from Tenclub and if I got as far as entering my credit card info,I always scored! This morning I was very confused.
    Is it really the end if they hold the funds but don't send a confirmation? Now I will lose sleep worrying ..what if funds are not available Friday when I go to Ticketbeast? Good luck all!
    Peace


    I have the same worry... I have a credit card that I dont use for anything else I guess I could use that one in the worst case scenario... but I would really like to use the one I used today with 10C but I have $432 on hold... I'm really hoping those get released by Friday :(
    "Without the album covers, where do you clean your pot?" - EV
  • Super_Fan
    Super_Fan Posts: 249
    The problem with Pearl Jam's Ten Club is :

    1. Don't have a 1-800 for complaints.
    2. Have everyone e-mail the club.
    3. Have the Moderators assist people who are having trouble with the actual on sales.
    4. Set up a chat room for on sales so if there are technical problems that can be answered.
    5. Have a internet sale website that if you submit payment and you are charged for the amount of the tickets, you clearly purchase tickets. Somehow the program for the website is either out of date and/or can't handle the amount of traffic used for big time sales for hardcore fans.

    If Ten Club can't afford to handle this, then raise our memberships so that we can have some help with these on sales. I'm not trying to lash out at the club but I think that the club can look at other fan club models and fix these problems. I believe that us Ten Club members can afford double or triple the amount of what the membership costs which is $20 now.

    Hopefully someone at Ten Club can look at this. I am not being an hypocrite because I was able to get tickets. I was charged for Santa Cruz and I thought I got tickets. It took me an hour and a half to look at my profile to see if I had the purchase on my profile. I didn't have it on my profile so I went back and was luckily able to purchase tickets again for Santa Cruz and get tickets for LA 2 which appeared immediately on my profile.
    Tour '08
    Destroying DC Scum.
  • suncatchrzz
    suncatchrzz Posts: 31
    I sent a Thank You!!! :)
    “Peace is not something you wish for; It's something you make, Something you do, Something you are, And it is something you give away.”
  • URthekey
    URthekey Posts: 1,912
    So how do you know if you got tickets or not?
    I'm in the same boat, I think. I got SC in my cart, put in c/c info, submit,error.
    I called Visa they said 10C charged
    Do I have tickets?
  • Mrs.Vedder78
    Mrs.Vedder78 Posts: 4,585
    Super_Fan wrote:
    The problem with Pearl Jam's Ten Club is :

    1. Don't have a 1-800 for complaints.


    They do have a phone number for complaints, questions, etc its an 800 number too and a live person answers the phone, its been listed on their site for quite sometime now.
    "Without the album covers, where do you clean your pot?" - EV
  • Smartypants
    Smartypants Posts: 114
    URthekey wrote:
    So how do you know if you got tickets or not?
    I'm in the same boat, I think. I got SC in my cart, put in c/c info, submit,error.
    I called Visa they said 10C charged
    Do I have tickets?

    Lots of people got to that same stage and then errored out. If the process completed and you got tickets then you should have an email confirmation and they should be showing in your 10C profile.
    michelle

    power to the peaceful
  • Mrs.Vedder78
    Mrs.Vedder78 Posts: 4,585
    URthekey wrote:
    So how do you know if you got tickets or not?
    I'm in the same boat, I think. I got SC in my cart, put in c/c info, submit,error.
    I called Visa they said 10C charged
    Do I have tickets?


    Check your profile, if they are on your profile, then you are good to go.
    If they are not on your profile, then you are one of the many like me with an authorization pending and no tickets :(
    "Without the album covers, where do you clean your pot?" - EV

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