Europe 2012 Ticket Pre-sale Update
Europe 2012 Ticket Pre-sale Update
12.14.11
Dear Ten Club Members:
Since the ticketing site problems occurred, we have worked in conjunction with our new ticketing partners at CrowdSurge as they've investigated the reasons for Tuesday's site failure.
As most of you know, Ten Club experienced a ticketing system failure earlier this year, after which we made a decision to switch from our internal ticketing system to a successful state-of-the art ticketing company, CrowdSurge, in order to ensure that Ten Club members would have a seamless pre-sale experience.
CrowdSurge is an independent ticketing company dedicated to the highest level of service for ticket purchasers, and has handled successful ticket sales for comparable sized artists for the last three years.
Given that Tuesday's pre-sale system failure mirrored that of the Ten Club ticketing failure earlier this year -- on entirely different systems, and unrelated to server capacity -- all involved now strongly believe that there has been an act of sabotage from an outside source that has prevented fans from executing their ticket purchases. CrowdSurge and TenClub will conduct further investigation into this matter.
What this means for the current pre-sale:
If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions; you will have received an email confirmation from CrowdSurge. All Ten Club benefits and policies -- including wristbands for early entry -- will remain the same.
The Ten Club pre-sale has now been terminated because neither CrowdSurge nor Ten Club can conduct a successful presale within the time limits before the public on sales begin.
We have released the unsold Ten Club presale ticket inventory into the public on sale inventory, which will take place Thursday-Sunday. (Full public on sale schedule is listed below.)
We will be issuing EARLY ENTRY wristbands to eligible Ten Club members who are able to obtain Standing General Admission tickets through the official public on sale ticketing vendors.
Information on how to obtain wristbands will be sent out next week.
Note: Please know that tickets purchased through third party ticket touts will not be eligible for early entry wristbands.
Public on sale ticket sale links and times are as follows:
Manchester:
Dec 16 at 9:00am GMT
http://www.livenation.co.uk/
Amsterdam:
Dec 17 at 10:00am CET
http://www.livenation.nl/
http://www.ticketmaster.nl/
Berlin:
Dec 15 at 10:00am CET
http://www.tickets.de/
Stockholm:
Dec 15 at 9:00am CET
http://www.ticnet.se/
Oslo:
Dec 15 at 9:00am CET
http://www.billettservice.no/
Copenhagen:
Dec 15 at 10:00am CET
http://www.billetnet.dk/
As always, please email Ten Club at <!-- e --><a href="mailto:tickets@tenclub.net">tickets@tenclub.net</a><!-- e --> with any and all questions.
The CrowdSurge customer support email address is <!-- e --><a href="mailto:support@crowdsurge.com">support@crowdsurge.com</a><!-- e -->
With apologies, Ten Club
12.14.11
Dear Ten Club Members:
Since the ticketing site problems occurred, we have worked in conjunction with our new ticketing partners at CrowdSurge as they've investigated the reasons for Tuesday's site failure.
As most of you know, Ten Club experienced a ticketing system failure earlier this year, after which we made a decision to switch from our internal ticketing system to a successful state-of-the art ticketing company, CrowdSurge, in order to ensure that Ten Club members would have a seamless pre-sale experience.
CrowdSurge is an independent ticketing company dedicated to the highest level of service for ticket purchasers, and has handled successful ticket sales for comparable sized artists for the last three years.
Given that Tuesday's pre-sale system failure mirrored that of the Ten Club ticketing failure earlier this year -- on entirely different systems, and unrelated to server capacity -- all involved now strongly believe that there has been an act of sabotage from an outside source that has prevented fans from executing their ticket purchases. CrowdSurge and TenClub will conduct further investigation into this matter.
What this means for the current pre-sale:
If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions; you will have received an email confirmation from CrowdSurge. All Ten Club benefits and policies -- including wristbands for early entry -- will remain the same.
The Ten Club pre-sale has now been terminated because neither CrowdSurge nor Ten Club can conduct a successful presale within the time limits before the public on sales begin.
We have released the unsold Ten Club presale ticket inventory into the public on sale inventory, which will take place Thursday-Sunday. (Full public on sale schedule is listed below.)
We will be issuing EARLY ENTRY wristbands to eligible Ten Club members who are able to obtain Standing General Admission tickets through the official public on sale ticketing vendors.
Information on how to obtain wristbands will be sent out next week.
Note: Please know that tickets purchased through third party ticket touts will not be eligible for early entry wristbands.
Public on sale ticket sale links and times are as follows:
Manchester:
Dec 16 at 9:00am GMT
http://www.livenation.co.uk/
Amsterdam:
Dec 17 at 10:00am CET
http://www.livenation.nl/
http://www.ticketmaster.nl/
Berlin:
Dec 15 at 10:00am CET
http://www.tickets.de/
Stockholm:
Dec 15 at 9:00am CET
http://www.ticnet.se/
Oslo:
Dec 15 at 9:00am CET
http://www.billettservice.no/
Copenhagen:
Dec 15 at 10:00am CET
http://www.billetnet.dk/
As always, please email Ten Club at <!-- e --><a href="mailto:tickets@tenclub.net">tickets@tenclub.net</a><!-- e --> with any and all questions.
The CrowdSurge customer support email address is <!-- e --><a href="mailto:support@crowdsurge.com">support@crowdsurge.com</a><!-- e -->
With apologies, Ten Club
Post edited by Unknown User on
0
Comments
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Listen all y'all it's a Sabotage!!!!0
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Wristbands for tencliubmember or tenclubmember + a friend?"Mostly I think that people react sensitively because they know you’ve got a point"0
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It's clearly Bush's fault0
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81 Needing a ride to Forest Hills and a ounce of weed. Please inquire within. Thanks. Or not. Posts: 58,276this should be good81 is now off the air0
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is that an apology?
is that accepting responsibility for repeated failure?
nope, neither.I shit and I stink, I'm real, join the club...0 -
wtf? :evil:Astoria Crew
Troubled souls unite, we got ourselves tonight...
Astoria, Dublin, Reading 06
Katowice, Wembley 07
SBE, Manchester, O2 09
Hyde Park 10
Manchester 1&2 12
This is just g'bye for now...0 -
What a joke...
So why even be in the 10c?..Besides the chance to purcahse merchandise...Which most of the items when can purchase from other websites...Besides the t-shirts etc..0 -
81 wrote:this should be good8/29/00*5/2/03*7/2/03*7/3/03*7/11/03*9/28/04*5/24/06*6/28/08*5/15/10*5/17/10* 10/16/13*10/25/13* 4/28/16*4/28/16*8/5/16*8/7/16 EV 6/15/11 Brad 10/27/020
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why did pj.com slow to a crawl during the ticket pre-sale? Sabotage to both sites? Really?0
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Spiritual_Chaos wrote:Wristbands for tencliubmember or tenclubmember + a friend?
Good question.....0 -
Can't wait until pearl jam tours the U.S....Probably will have to purchase a new laptop after the online ticket sale for the tickets..Since I will probably destroy my laptop after the site crashes etc..
Jeremy0 -
Thanks for nothing.
Appreciate your total lack of an apology, Tim. Don't let us keep you from other things now.<a href="http://www.flickr.com/photos/jmgphotos/sets/72157600802942672/">My Pearl Jam Photos</a>
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>0 -
jethrojam420 wrote:81 wrote:this should be good
I can't be the only one laughing at their sabotage excuse can ISo Alpine was also sabotage or just this incident? Considering that 10C accused someoen of hacking for viewing a buy button that many people could see during the alpine presale...I don't really trust that these people know what they are talking about.
2003: San Antonio, Houston, Dallas, Seattle; 2005: Monterrey; 2006: Chicago 1 & 2, Grand Rapids, Cleveland, Detroit; 2008: West Palm Beach, Tampa; 2009: Austin, LA 3 & 4, San Diego; 2010: Kansas City, St. Louis, Columbus, Indianapolis; 2011: PJ20 1 & 2; 2012: Missoula; 2013: Dallas, Oklahoma City, Seattle; 2014: Tulsa; 2016: Columbia, New York City 1 & 2; 2018: London, Seattle 1 & 2; 2021: Ohana; 2022: Oklahoma City0 -
I feel bad for you guys .This is just as bad as Alpine. 10c really dropped the ball on this one.0
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81 Needing a ride to Forest Hills and a ounce of weed. Please inquire within. Thanks. Or not. Posts: 58,276Vedderman51 wrote:I feel bad for you guys .This is just as bad as Alpine. 10c really dropped the ball on this one.
it's worse than alpine.81 is now off the air0 -
i find "sabotage" hard to swallow...is there some clandestine group of ticket scalpers out there, with expert hackers at their disposal, that exists solely to fuck up Pearl Jam ticket sales?? sounds pretty far fetched.
grow a pair and accept responsibility.I shit and I stink, I'm real, join the club...0 -
I need a wristband for me and one for my girlfriend who is not a 10C member.. we'll be travelling from Greece together and don't want to get separated at the gigs... Please make sure you have 2 wristbands for any member who requires them.. thanks...
btw...
http://www.youtube.com/watch?v=z5rRZdiu1UE0 -
pakalolo wrote:why did pj.com slow to a crawl during the ticket pre-sale? Sabotage to both sites? Really?
It was those dam Beastie Boys...They did it..0 -
The message board with no more than 200+ members crashed at the same time.
Its is a problem with 10C network infrastructure or database.
Call Bill Gates, he's around the block."Mostly I think that people react sensitively because they know you’ve got a point"0 -
Oh yes now it is a sabotage and 10c is unable to do anymore presales. Tell you what, i am out! There's no more reason for me to remain a member of this organisation. I get my tickets elsewhere, or i don't. Quite frankly, i don't care at this point. And posting this update in the middle of the night here in europe is a fucking joke...0
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