Europe 2012 Ticket Pre-sale Update
Europe 2012 Ticket Pre-sale Update
12.14.11
Dear Ten Club Members:
Since the ticketing site problems occurred, we have worked in conjunction with our new ticketing partners at CrowdSurge as they've investigated the reasons for Tuesday's site failure.
As most of you know, Ten Club experienced a ticketing system failure earlier this year, after which we made a decision to switch from our internal ticketing system to a successful state-of-the art ticketing company, CrowdSurge, in order to ensure that Ten Club members would have a seamless pre-sale experience.
CrowdSurge is an independent ticketing company dedicated to the highest level of service for ticket purchasers, and has handled successful ticket sales for comparable sized artists for the last three years.
Given that Tuesday's pre-sale system failure mirrored that of the Ten Club ticketing failure earlier this year -- on entirely different systems, and unrelated to server capacity -- all involved now strongly believe that there has been an act of sabotage from an outside source that has prevented fans from executing their ticket purchases. CrowdSurge and TenClub will conduct further investigation into this matter.
What this means for the current pre-sale:
If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions; you will have received an email confirmation from CrowdSurge. All Ten Club benefits and policies -- including wristbands for early entry -- will remain the same.
The Ten Club pre-sale has now been terminated because neither CrowdSurge nor Ten Club can conduct a successful presale within the time limits before the public on sales begin.
We have released the unsold Ten Club presale ticket inventory into the public on sale inventory, which will take place Thursday-Sunday. (Full public on sale schedule is listed below.)
We will be issuing EARLY ENTRY wristbands to eligible Ten Club members who are able to obtain Standing General Admission tickets through the official public on sale ticketing vendors.
Information on how to obtain wristbands will be sent out next week.
Note: Please know that tickets purchased through third party ticket touts will not be eligible for early entry wristbands.
Public on sale ticket sale links and times are as follows:
Manchester:
Dec 16 at 9:00am GMT
http://www.livenation.co.uk/
Amsterdam:
Dec 17 at 10:00am CET
http://www.livenation.nl/
http://www.ticketmaster.nl/
Berlin:
Dec 15 at 10:00am CET
http://www.tickets.de/
Stockholm:
Dec 15 at 9:00am CET
http://www.ticnet.se/
Oslo:
Dec 15 at 9:00am CET
http://www.billettservice.no/
Copenhagen:
Dec 15 at 10:00am CET
http://www.billetnet.dk/
As always, please email Ten Club at <!-- e --><a href="mailto:tickets@tenclub.net">tickets@tenclub.net</a><!-- e --> with any and all questions.
The CrowdSurge customer support email address is <!-- e --><a href="mailto:support@crowdsurge.com">support@crowdsurge.com</a><!-- e -->
With apologies, Ten Club
12.14.11
Dear Ten Club Members:
Since the ticketing site problems occurred, we have worked in conjunction with our new ticketing partners at CrowdSurge as they've investigated the reasons for Tuesday's site failure.
As most of you know, Ten Club experienced a ticketing system failure earlier this year, after which we made a decision to switch from our internal ticketing system to a successful state-of-the art ticketing company, CrowdSurge, in order to ensure that Ten Club members would have a seamless pre-sale experience.
CrowdSurge is an independent ticketing company dedicated to the highest level of service for ticket purchasers, and has handled successful ticket sales for comparable sized artists for the last three years.
Given that Tuesday's pre-sale system failure mirrored that of the Ten Club ticketing failure earlier this year -- on entirely different systems, and unrelated to server capacity -- all involved now strongly believe that there has been an act of sabotage from an outside source that has prevented fans from executing their ticket purchases. CrowdSurge and TenClub will conduct further investigation into this matter.
What this means for the current pre-sale:
If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions; you will have received an email confirmation from CrowdSurge. All Ten Club benefits and policies -- including wristbands for early entry -- will remain the same.
The Ten Club pre-sale has now been terminated because neither CrowdSurge nor Ten Club can conduct a successful presale within the time limits before the public on sales begin.
We have released the unsold Ten Club presale ticket inventory into the public on sale inventory, which will take place Thursday-Sunday. (Full public on sale schedule is listed below.)
We will be issuing EARLY ENTRY wristbands to eligible Ten Club members who are able to obtain Standing General Admission tickets through the official public on sale ticketing vendors.
Information on how to obtain wristbands will be sent out next week.
Note: Please know that tickets purchased through third party ticket touts will not be eligible for early entry wristbands.
Public on sale ticket sale links and times are as follows:
Manchester:
Dec 16 at 9:00am GMT
http://www.livenation.co.uk/
Amsterdam:
Dec 17 at 10:00am CET
http://www.livenation.nl/
http://www.ticketmaster.nl/
Berlin:
Dec 15 at 10:00am CET
http://www.tickets.de/
Stockholm:
Dec 15 at 9:00am CET
http://www.ticnet.se/
Oslo:
Dec 15 at 9:00am CET
http://www.billettservice.no/
Copenhagen:
Dec 15 at 10:00am CET
http://www.billetnet.dk/
As always, please email Ten Club at <!-- e --><a href="mailto:tickets@tenclub.net">tickets@tenclub.net</a><!-- e --> with any and all questions.
The CrowdSurge customer support email address is <!-- e --><a href="mailto:support@crowdsurge.com">support@crowdsurge.com</a><!-- e -->
With apologies, Ten Club
Post edited by Unknown User on
0
Comments
is that accepting responsibility for repeated failure?
nope, neither.
Troubled souls unite, we got ourselves tonight...
Astoria, Dublin, Reading 06
Katowice, Wembley 07
SBE, Manchester, O2 09
Hyde Park 10
Manchester 1&2 12
This is just g'bye for now...
So why even be in the 10c?..Besides the chance to purcahse merchandise...Which most of the items when can purchase from other websites...Besides the t-shirts etc..
Good question.....
Jeremy
Appreciate your total lack of an apology, Tim. Don't let us keep you from other things now.
<a href="http://www.flickr.com/photos/jmgphotos/4731512142/" title="PJ Banner2 by Mister J Photography, on Flickr"><img src="http://farm2.static.flickr.com/1135/4731512142_258f2d6ab4_b.jpg" width="630" height="112" alt="PJ Banner2" /></a>
I can't be the only one laughing at their sabotage excuse can I
it's worse than alpine.
grow a pair and accept responsibility.
btw...
http://www.youtube.com/watch?v=z5rRZdiu1UE
It was those dam Beastie Boys...They did it..
Its is a problem with 10C network infrastructure or database.
Call Bill Gates, he's around the block.
At least the waiting is over and I believe you that there is more behind.
need sleep now, so good night and later
...the world is come undone, I like to change it everyday but change don't come at once, it's a wave, building before it breaks.
But they have to reflect upon lots of issues and they know them all.
D.E.F.I.N.I.T.E.L.Y.
I mean, seriously, could it ever be worse than this ? :roll:
anyway,atleast something came up as update for not all members waiting with no reason..
please fix the problem once for all
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
they didnt get caught after sabotaging the PJ20 sale...i really doubt they will catch these imaginary people.