Ticketing Issues (Use this thread only)

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  • PearlJamPatriot
    PearlJamPatriot Posts: 2,426
    Tboz51 wrote:
    I'm 454xxx

    I guess I'm not a fan anymore?

    Only people with low numbers are fans?
    If you are referrign to my example, I was just using those numbers as an example.
    Pearl Jam Shows: 1998 - 9/11 New York, NY (MSG night 2); 9/13 Hartford, CT || 2000 - 8/24 Wantagh, NY (Jones Beach 2); 8/27 Saratoga Springs; 8/29 Mansfield, MA (night 1); 8/30 Mansfield, MA (night 2) || 2003 - 4/29 Albany, NY; 5/3 State College, PA; 7/2 Mansfield (night 1); 7/6 Camden, NJ (night 2); 7/8 New York, NY (MSG night 1) || 2004 - 9/28 Boston, MA (night 1); 9/29 Boston, MA (night 2) || 2005 - 10/3 Philadelphia, PA || 2006 - 5/12 Albany, NY; 5/13 Hartford, CT; 5/24 Boston, MA (night 1); 5/25 Boston, MA (night 2); 5/27 Camden, NJ (night 1); 5/28 Camden, NJ (night 2)|| 2008 - 6/19 Camden, NJ (night 1); 6/24 New York, NY (MSG night 1); 6/25 New York, NY (MSG night 2); 6/27 Hartford, CT; 6/28 Mansfield, MA (night 1); 6/30 Mansfield, MA (night 2); 7/1 New York, NY (Beacon Theater)|| 2009 - 9/21 Seattle, WA (night 1); 9/22 Seattle, WA (night 2); 10/27 Philadelphia, PA (Spectrum night 1); 10/28 Philadelphia, PA (Spectrum night 2); 10/30 Philadelphia, PA (Spectrum night 3); 10/31 Philadelphia, PA (Spectrum night 4)|| 2010 - 5/15 Hartford, CT; 5/17 Boston, MA; 5/20 New York, NY (MSG night 1); 5/21 New York, NY (MSG night 2)|| 2011 - 9/3 East Troy, WI (PJ20); 9/4 East Troy, WI (PJ20) || 2012 - 9/2 Philadelphia, PA, 9/30 Missoula, MT || 2013 - 7/19 Chicago, IL (Wrigley Field), 10/12 Buffalo, NY, 10/15 Worcester, MA (night 1), 10/16 Worcester, MA (night 2), 10/18 Brooklyn, NY (night 1), 10/19 Brooklyn, NY (night 2), 10/25 Hartford, CT || 2014 - 10/22 Denver, CO || 2015 -  9/26 New York, NY (Global Citizen Festival) || 2016 - 5/1 New York, NY (night 1), 5/2 New York, NY (night 2), 8/5 Boston, MA (Fenway Park night 1), 8/7 Boston, MA (Fenway Park night 2) || 2018 - 9/2 Boston, MA (Fenway Park night 1) || 2020 - 3/30 New York, NY
    Eddie Vedder solo: 2008 - Boston night 1 & 2 || 2009 - Albany, NY night 1 & 2 || 2011 - Hartford, CT, Boston, MA

  • PearlJamPatriot
    PearlJamPatriot Posts: 2,426
    edited December 2011
    RE4790 wrote:
    PearlJamPatriot wrote:

    Say, just for even numbers, there are 400,000 members. Well then have 4 different mini tickets sales for a high demand show. You can start off by selling 1,500 tickets or 750 pairs per block.

    Block 1 Fan Club #'s 1-99,999

    Block 2 #'s 100,000-199,999

    Block 3 #'s 200,000-299,999

    Block 4 #'s 300,000-399,999


    This assumes an equal distribution in those ranges, which is likely not the case. there are probably more people in the 300k+ range than the 1-99.999K range.
    Thats true, but my numbers dont have to be the ones they use. They can tweak it to work. And if there are less people in block one, then there will be less tickets sold int hat block. Any remaining tickets that arent sold in a certain block can get allocated to the remaining block sales.
    Post edited by PearlJamPatriot on
    Pearl Jam Shows: 1998 - 9/11 New York, NY (MSG night 2); 9/13 Hartford, CT || 2000 - 8/24 Wantagh, NY (Jones Beach 2); 8/27 Saratoga Springs; 8/29 Mansfield, MA (night 1); 8/30 Mansfield, MA (night 2) || 2003 - 4/29 Albany, NY; 5/3 State College, PA; 7/2 Mansfield (night 1); 7/6 Camden, NJ (night 2); 7/8 New York, NY (MSG night 1) || 2004 - 9/28 Boston, MA (night 1); 9/29 Boston, MA (night 2) || 2005 - 10/3 Philadelphia, PA || 2006 - 5/12 Albany, NY; 5/13 Hartford, CT; 5/24 Boston, MA (night 1); 5/25 Boston, MA (night 2); 5/27 Camden, NJ (night 1); 5/28 Camden, NJ (night 2)|| 2008 - 6/19 Camden, NJ (night 1); 6/24 New York, NY (MSG night 1); 6/25 New York, NY (MSG night 2); 6/27 Hartford, CT; 6/28 Mansfield, MA (night 1); 6/30 Mansfield, MA (night 2); 7/1 New York, NY (Beacon Theater)|| 2009 - 9/21 Seattle, WA (night 1); 9/22 Seattle, WA (night 2); 10/27 Philadelphia, PA (Spectrum night 1); 10/28 Philadelphia, PA (Spectrum night 2); 10/30 Philadelphia, PA (Spectrum night 3); 10/31 Philadelphia, PA (Spectrum night 4)|| 2010 - 5/15 Hartford, CT; 5/17 Boston, MA; 5/20 New York, NY (MSG night 1); 5/21 New York, NY (MSG night 2)|| 2011 - 9/3 East Troy, WI (PJ20); 9/4 East Troy, WI (PJ20) || 2012 - 9/2 Philadelphia, PA, 9/30 Missoula, MT || 2013 - 7/19 Chicago, IL (Wrigley Field), 10/12 Buffalo, NY, 10/15 Worcester, MA (night 1), 10/16 Worcester, MA (night 2), 10/18 Brooklyn, NY (night 1), 10/19 Brooklyn, NY (night 2), 10/25 Hartford, CT || 2014 - 10/22 Denver, CO || 2015 -  9/26 New York, NY (Global Citizen Festival) || 2016 - 5/1 New York, NY (night 1), 5/2 New York, NY (night 2), 8/5 Boston, MA (Fenway Park night 1), 8/7 Boston, MA (Fenway Park night 2) || 2018 - 9/2 Boston, MA (Fenway Park night 1) || 2020 - 3/30 New York, NY
    Eddie Vedder solo: 2008 - Boston night 1 & 2 || 2009 - Albany, NY night 1 & 2 || 2011 - Hartford, CT, Boston, MA

  • Yield72
    Yield72 Posts: 193
    "...Be a part of the greatest fan club on earth, dedicated to the greatest fans on earth. Ten Club now offers 2 levels of membership to choose from, ANALOG and DIGITAL...."

    :lol::lol::lol::lol::lol::lol::lol::lol::lol::lol::lol:
    I'm myself like you somehow.....
  • KingJeremyTheWicked82
    KingJeremyTheWicked82 Posts: 725
    I've not been a Ten Club member or indeed a fan of the band long enough to put my tuppence worth in but this being my first ticketing experience when it's gone tits up, I'm feeling quite down about the situation. This would have been my first Pearl Jam show and it looks like the chance is slipping through my fingers. I'll try and be optimistic about the situation, and that I'll try and secure tickets but it's so hard. If I am unlucky this time round I know there will be the other opportunities...I will see them, oh yes I will see them!
    PJ Manchester MEN - 20.06.12
    PJ Manchester MEN - 21.06.12
    EV Manchester O2 Apollo - 28.07.12
    PJ Leeds Arena - 08.07.14
  • jeremy69
    jeremy69 Posts: 57
    In 60 minutes I have to attend a job meeting where I'll have no Internet connection, so I wrote Crowdsurge to see if they had at least a rough idea about the time of re-start.
    That's what they answered:
    Paolo XXXXXXX,

    A customer support staff member has replied to your support request, #704352 with the following response:

    Hello Paolo XXXXXXX,

    Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

    In order to best serve members of the Ten Club, we have taken presales offline for now, and will return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

    If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.



    We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

    http://crowdsurge.com/support/view.php? ... m&t=704352

    Kind regards,
    XXXXXX
    CrowdSurge Customer Support

    And that's what I replied:
    ARE YOU KIDDING ME? I WROTE THAT IN 60 MINUTES I HAVE A JOB MEETING AND I'LL BE AWAY FROM ANY INTERNET CONNECTION AND ASKED IF YOU HAD A ROUGH IDEA ABOUT THE TIME OF RESTART OF SELL AND YOU REPLY BY COPY'N'PASTING THE MESSAGE ALREADY ON-LINE SINCE YESTERDAY EVENING!!!!!!!!!!!!!!!

    YOU'RE A REAL SHAME! IF YOU'RE NOT ABLE TO DO ONE THING, JUST DON'T DO IT!!!

    THIS E-MAIL IS SENT TO TEN CLUB TOO, BECAUSE THEY HAVE TO KNOW YOUR WAY OF DEALING WITH THE FANS!

    UNBELIEVABLE...
  • Bigda
    Bigda Posts: 469
    I guess this doesnt comply with Kat's "cool head when posting" policy :D:D:D:D:D

    but well done!:)
    _____________________________
    Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
  • wolfamongwolves
    wolfamongwolves Posts: 2,414
    edited December 2011
    jeremy69 wrote:
    ...
    THIS E-MAIL IS SENT TO TEN CLUB TOO, BECAUSE THEY HAVE TO KNOW YOUR WAY OF DEALING WITH THE FANS!

    UNBELIEVABLE...

    I hate to tell you you this but I got that same response from CrowdSurge this morning, and when I responded to them, they replied that "Our communication with you is being controlled by the fan club".
    Post edited by wolfamongwolves on
    93: Slane
    96: Cork, Dublin
    00: Dublin
    06: London, Dublin
    07: London, Copenhagen, Nijmegen
    09: Manchester, London
    10: Dublin, Belfast, London & Berlin
    11: San José
    12: Isle of Wight, Copenhagen, Ed in Manchester & London x2
  • BF89905
    BF89905 Posts: 1,448
    MisterEtake2 wrote:
    I really wish the Ten Club would follow the ticket distribution model followed by the Dave Matthews Band. Give fan club members a week to request tickets. Randomly select among those who requested to get the tickets.

    Servers don't crash. People don't need to access a web site at a specific time. No need to spend an hour of more refreshing screens. No shopping cart problems. No stress.

    Ten Club - please consider this model. It works!


    This model seems ideal to me. No system is perfect, but the above mentioned system seems to relieve the stress/hours put into purchasing tickets.
  • jeremy69
    jeremy69 Posts: 57
    wolfamongwolves wrote:

    I hate to tell you you this but I got that same response from CrowdSurge this morning, and when I responded to them, they replied that "Our communication with you is being controlled by the fan club".

    Big brother is watching us? Great... :D
  • big mick
    big mick Hull UK Posts: 773
    eBay UK is loaded with tickets a super inflated prices, I am considering going for a punt on there as I think I have more of a guarantee! See ya tenclub, I've ran out of patience. I have a level head.
    Reading England 2006, Manchester England 2009, London England 2010, Manchester 1 2012, EV London 1 2012
  • sickofit
    sickofit Norway Posts: 780
    Whynot2nightsinGloben wrote:
    deserteddotse wrote:

    Billetservice.no charged me 145 NOK for sending my tickets to Sweden... :?

    I actually got mad about this too, payed 800Nok for a floor ticket, but im in, just Stockholm and Copenhagen tickets left to get....

    I'm not sure why this happened to you guys...or what happened when I placed my order it all went so quickly I didn't even realise I had somehow opted for e-tickets that I have to printout myself. So there's no fee to send it to me. The whole thing cost me SEK630 (abt NOK540) - tax incl. - for one floor ticket.

    And I thought for Oslo floor tix it was abt NOK620 each? even with tax that shdn't have come up to NOK800....that's a rip-off! I think it's a bit underhanded when they don't publish prices before the sale. On Livenation.no for the Manchester pre-sale tomorrow all prices for each category is currently displayed.
    if I keep holding out,.... will the light shine through?
  • eacunha
    eacunha Posts: 4
    edited December 2011
    PearlJamPatriot wrote:
    RE4790 wrote:
    PearlJamPatriot wrote:

    Say, just for even numbers, there are 400,000 members. Well then have 4 different mini tickets sales for a high demand show. You can start off by selling 1,500 tickets or 750 pairs per block.

    Block 1 Fan Club #'s 1-99,999

    Block 2 #'s 100,000-199,999

    Block 3 #'s 200,000-299,999

    Block 4 #'s 300,000-399,999


    This assumes an equal distribution in those ranges, which is likely not the case. there are probably more people in the 300k+ range than the 1-99.999K range.
    Thats true, but my numbers dont have to be the ones they use. They can tweak it to work. And if there are less people in block one, then there will be less tickets sold int hat block. Any remaining tickets that arent sold in a certain block can get allocated to the remaining block sales.

    Well, my first membership was back in 2005 and I was number 357xxx, but after the expiration I only renewed last year, and I number 473xxx, so 116,000 more member in 6 years. But I really don't think there more than 400,000 active and eligeable members for this pre-sale.
    Post edited by eacunha on
  • Blind3
    Blind3 Posts: 1,149
    I have no ticketing issues. PJ, you're the one with the issues. If you're going to be so bold as to presale tix for a band which has a fan base like few others , either fix the problem (servers, demand , whatever) or don't offer the bleeping tix in the first place. I HATE Ticketshyster/LiveNation monopoly and their inconvenience fees as much as the next guy, but I'm almost resigned to using same and Ticket Agencies to forego F5/Crowd(makes me wanna)Purge hell.
    "Buy the ticket,take the ride"
    Dr. Hunter S. Thompson

    "If I wanted you to understand, I would have explained it better"
    Johan Cruijff
  • Spiritual_Chaos
    Spiritual_Chaos Posts: 31,484
    The thing is. Cordwurge says the problem is out of their control.

    This messageboard got fucked when the sale started.

    10C is running it on their own servers(?) and tenclub fucked up and not crowdsurge?
    "Mostly I think that people react sensitively because they know you’ve got a point"
  • JR86440
    JR86440 Posts: 753
    I am not going to Europe but I have to say...CROWDSURGE!! maybe a new name for the company is in order!! sorry for all the peeps going thru this...honestly, with one issue after another, either go with ticketmaster..
  • jmk
    jmk Posts: 425
    PearlJamPatriot wrote:
    IMO, this would be the best way to handle the tickets sales. And I mentioned this after the PJ20 Alpine fiasco.
    viewtopic.php?f=4&t=157851

    I said this before, they should sell tickets, even if its just for high demand shows, in several blocks going by fan club #. Everyone will still get an equal chance. This suggestion DOES NOT MEAN if you ave a low number you have an advantage.

    Say, just for even numbers, there are 400,000 members. Well then have 4 different mini tickets sales for a high demand show. You can start off by selling 1,500 tickets or 750 pairs per block.

    Block 1 Fan Club #'s 1-99,999

    Block 2 #'s 100,000-199,999

    Block 3 #'s 200,000-299,999

    Block 4 #'s 300,000- etc

    Each block gets, say 1,500 tickets (just saying for an equal number)
    So 4 blocks of 1,500 = 6,000 fan club tickets and everyone still gets an equal shot at tickets. The way they give out the seats when you pick them up doesnt change. But this prevents EVERY SINGLE fan club member from hitting the site at the same time.

    And whatever tickets dont sell in a certain blocks on sale, maybe those can then be divided and then added to the other remaing blocks. And if all the seats dont sell after the 4 small tickets sales, then you can do one final one where anybody can purchase tickets.

    LOAD BALANCING!!!!!!!!!!!!!

    My member number is 402xxx. Do you think old members who've seen them multiple times in US or UK should get tickets before me and other members in Finland? I haven't seen Pearl Jam a single time because I was too young to see them the only time they played a concert in my country. I really think tickets should be reserved to members from the countries nearby. For example members from Sweden, Finland and Estonia will be getting one ticket for the Stockholm concert before those from UK, US or Germany.
    Stockholm - 07/07/2012
  • Pamela0222
    Pamela0222 Posts: 1,544
    I'm rather new to 10C and I have to admit that this is really putting a bad taste in my mouth. I'm sorta questionning what my $50 is actually going to to be exact!? Is it for the same T-Shirt which is suppose to be new every year and isn't, or for a Holiday Single & Vinyl that are still MIA to some after a year of waiting, or to this "Deep Magazine" .... Do I also have to wait a year from a "Welcome Package" and get the same answer from 10C when I email them? Personaly I joined because I love the band, but with that being said, I do NOT want to be treated like a number! Although I get that this is a business etc... this business is built because of it's fans!! Maybe 10C should be reminded of that!!??

    What makes me shake my head the most, is the fact that NO ONE from 10C or from Management has said a word about anything to anyone!! Communication is key, and a simple post saying anything at this point would be GREAT!!

    I'm not bashing the 10C.... I haven't been around long enough to be able to say anything bad about them... and I'm sure they've done some pretty kickass things in the past!! But I strongly suggest that they start communicating with the members instead of leaving everyone guessing and making assumptions...

    Sorry... just my 2cents as a "newbie".
    The thing I like most about time is that it's not real. It's all in the head. Sure, it's a useful trick to use if you want to meet someone at a specific place in the universe and have tea or coffee- but that's all it is- a trick. There is no such thing as the past. It exists only in the memory. There is no such thing as the future. It exists only in our imagination. If our watches were truly accurate, the only thing they would ever say is "Now". That's what time it is. It's "Now". - Damien Echols
  • Bigda
    Bigda Posts: 469
    Spiritual_Chaos wrote:
    The thing is. Cordwurge says the problem is out of their control.

    This messageboard got fucked when the sale started.

    10C is running it on their own servers(?) and tenclub fucked up and not crowdsurge?
    this was my guess, too! it all slowed down too suspiciously when the sale was on..
    _____________________________
    Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
  • wolfamongwolves
    wolfamongwolves Posts: 2,414
    16 minutes of "late afternoon" to go...
    93: Slane
    96: Cork, Dublin
    00: Dublin
    06: London, Dublin
    07: London, Copenhagen, Nijmegen
    09: Manchester, London
    10: Dublin, Belfast, London & Berlin
    11: San José
    12: Isle of Wight, Copenhagen, Ed in Manchester & London x2
  • ToxicPiggy
    ToxicPiggy Posts: 238
    jeremy69 wrote:
    In 60 minutes I have to attend a job meeting where I'll have no Internet connection, so I wrote Crowdsurge to see if they had at least a rough idea about the time of re-start.
    That's what they answered:
    Paolo XXXXXXX,

    A customer support staff member has replied to your support request, #704352 with the following response:

    Hello Paolo XXXXXXX,

    Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

    In order to best serve members of the Ten Club, we have taken presales offline for now, and will return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

    If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.



    We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

    http://crowdsurge.com/support/view.php? ... m&t=704352

    Kind regards,
    XXXXXX
    CrowdSurge Customer Support

    And that's what I replied:
    ARE YOU KIDDING ME? I WROTE THAT IN 60 MINUTES I HAVE A JOB MEETING AND I'LL BE AWAY FROM ANY INTERNET CONNECTION AND ASKED IF YOU HAD A ROUGH IDEA ABOUT THE TIME OF RESTART OF SELL AND YOU REPLY BY COPY'N'PASTING THE MESSAGE ALREADY ON-LINE SINCE YESTERDAY EVENING!!!!!!!!!!!!!!!

    YOU'RE A REAL SHAME! IF YOU'RE NOT ABLE TO DO ONE THING, JUST DON'T DO IT!!!

    THIS E-MAIL IS SENT TO TEN CLUB TOO, BECAUSE THEY HAVE TO KNOW YOUR WAY OF DEALING WITH THE FANS!

    UNBELIEVABLE...

    my god..thats just obnoxious on their behalf...you can read there stupid web site that has not chsnged in 20 hours :twisted:....
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