Ticketing Issues (Use this thread only)

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Comments

  • whats so hard about management contacting other major bands to find out how they run they're presales to avoid these problems? The internet age has been around for quite a while. These problems should not be happening and should have been solved long ago. Wasting peoples lives over this.
  • JimmyVJimmyV Boston's MetroWest Posts: 19,362
    Just got of the phone with Crowdsurge (again):

    - they're aware of the fact general sale is tomorrow morning so they will do anything to restart the ticket sale tonight

    - we should be getting an e-mail within an hour or so, as soon as they had approval from the ten club

    Hope they have better luck getting info out of 10C than we do. :lol:
    ___________________________________________

    "...I changed by not changing at all..."
  • Yield72Yield72 Posts: 193
    edited December 2011
    I just recieve a oficial confirmation that we need to stay here in front of the computer like stupids waiting for news....
    Post edited by Yield72 on
    I'm myself like you somehow.....
  • alesekalesek Posts: 809
    queue ... just organize a normal queue ...
    14/6/00 Prague 22/9/06 Prague 12/6/07 Munich 15/8/09 Berlin 22/06/10 Dublin 23/06/10 Belfast 30/06/10 Berlin 26/06/12 Amsterdam 02/07/12 Prague 04/07/12 Berlin 05/07/12 Berlin 07/07/12 Stockholm 09/07/12 Oslo 10/07/12 Copenhagen 25/6/14 Vienna 26/6/14 Berlin 1/7/18 Prague 3/7/18 Krakow 5/7/18 Berlin
  • HinnHinn Posts: 1,517
    RE4790 wrote:

    No. All PJ fans are equal and all should have an equal shot tickets... country of origin be damned.
    How often do we hear people who can't affort to, or aren't able to, travel to shows plead for Pearl Jam to play in their neck of the woods? Imagine you were one of those people and when your chance to see the band you love play in your home town finally comes, you can't go because people who can afford to, or are able to fly all over the world to see them at will snapped up all the tickets quicker. Why would the band bother flying to these places if not to give the people who live there their chance? Otherwise, they may as well hole up in Vegas like Elvis.

    I think geographical preference, at least at the beginning of a pre-sale is much more equitable.
    This system doesn't account for people who live in places they NEVER play, so they save up good money for a bloody long time to be in a position to travel, otherwise they're just never gonna get this opportunity.
    115 bucks for half a haircut by a novice? I want my money back!
  • MurielMuriel Posts: 27
    alesek wrote:
    queue ... just organize a normal queue ...

    OK, I'm in! Am I first in que??
    I know I was born and I know that I'll die
    The in between is mine
    I AM MINE
  • Niko80Niko80 Posts: 1,612
    edited December 2011
    Waking up today I notice my anger has slowly turned to disappointment. I am deeply disappointed with how the fan club constantly finds ways to mess things up, and it is even worse that they go into hiding when the fans needs them the most! What kind of fan club is this?

    Kat doesnt want hurtful comments directed at the fan club but guess what.. what comes around goes around. Your actions and lack of presence is unexcusable. It is the club and the clubs actions that is the root to this evil. Crowdsurge has its blame too no doubt, but for us fans it is the TEN CLUB that is/should be the point of contact, no matter how much ten club chooses to outsource.

    The post under says it best!
    My membership elapses in April. Right now I dont see myself renewing.. I will always support the band and the music, but I dont want to support the 10c unless they shape up and return to be a fan club for the fans and are able to involve themselves with us. All too often they are invisible when I need them the most.
    Passim wrote:
    Amateur hour. If most people did their jobs this poorly, they wouldn't have jobs. The complete lack of information only underscores that someone is simply not doing their job. A simple post, even one saying, "Hang in there, we're figuring things out right now and will have information to you in X number of hours" is not too much to ask. Thousands of PJs true fans rearranged schedules, put off important tasks, saved up money, put aside family and other important obligations because they care so much about this band. Is it too much to ask that the band (or more importantly, those behind the scenes) actually care even just a little in return?

    You want to run the band like a business and nickel and dime the fans for every little trinket and overpriced hoodie and pair of socks, fine. But if you're going to run this band like a corporate business then you're going to have to start acting like one. That means accountability, that means your "customers" are always right, that means you serve those who keep you in business. Corporations that don't do that cease to be solvent and eventually cease to exist.

    The sheer ego behind all of this is staggering. It's insulting. It's like, "We're so big and so awesome that we can do whatever we want, treat our fans however we want. If they don't like it, there's plenty more in line right behind 'em, so who cares what you think or how long you have to wait or how much you have to pay. If you don't like it, too bad for you." This is an amateur operation, run by amateurs who don't have clue one what they're doing. It's all ego, no delivery. I'm truly and honestly disgusted.

    You can't even keep your own web site running properly with a mere few hundred fans logged on. Are you kidding me? Is this the 1995 version of the Internet or something?
    Post edited by Niko80 on
    I will swallow poison
  • Hinn wrote:
    RE4790 wrote:

    No. All PJ fans are equal and all should have an equal shot tickets... country of origin be damned.
    How often do we hear people who can't affort to, or aren't able to, travel to shows plead for Pearl Jam to play in their neck of the woods? Imagine you were one of those people and when your chance to see the band you love play in your home town finally comes, you can't go because people who can afford to, or are able to fly all over the world to see them at will snapped up all the tickets quicker. Why would the band bother flying to these places if not to give the people who live there their chance? Otherwise, they may as well hole up in Vegas like Elvis.

    I think geographical preference, at least at the beginning of a pre-sale is much more equitable.
    This system doesn't account for people who live in places they NEVER play, so they save up good money for a bloody long time to be in a position to travel, otherwise they're just never gonna get this opportunity.
    Also a fair point. But I'm not saying all tickets go to local fans. There's clearly two schools of thought on this and they both have their merits, it seems. I don't think it's going to apply to this sale, in any case.
    93: Slane
    96: Cork, Dublin
    00: Dublin
    06: London, Dublin
    07: London, Copenhagen, Nijmegen
    09: Manchester, London
    10: Dublin, Belfast, London & Berlin
    11: San José
    12: Isle of Wight, Copenhagen, Ed in Manchester & London x2
  • redrock wrote:
    -Hire Cluthe/Lee to be the musak as you wait for you ticket order. People would be much more mellow...

    :mrgreen: :thumbup:

    Did you get yourself sorted or are you still trying?
    Still trying... Hope I don't have to awake at 3 am for tomorrows sale :?
    GoiMTvP.gif
  • boyo79boyo79 Warrington, UK Posts: 6,525
    I'd just like an update from Pearl Jam Inc. I don't think it's too much to ask for. Tickets went on sale 24 hours ago. And failed about 22 hours ago. It really shouldn't take this long for some/more communication from here.

    A copy & paste message taken from Crowdsurge and a 'ticketing issue' thread is just lame. Jack Bauer can save the world in that time :lol::lol::lol::lol::lol::lol:
    2000: Manchester
    2006: Dublin; Leeds; Arnhem
    2007: London
    2009: Manchester
    2012: Manchester I & II : EV Manchester : Soundgarden Shepherds Bush
    2013: Brad Manchester : Soundgarden Manchester
    2014: Amsterdam I & II; Berlin; Leeds; Milton Keynes
    2018: Berlin; London II; Boston II

    Bootleg Reviews: http://pjbootlegreviews.blogspot.com/
  • redrockredrock Posts: 18,341
    redrock wrote:
    -Hire Cluthe/Lee to be the musak as you wait for you ticket order. People would be much more mellow...

    :mrgreen: :thumbup:

    Did you get yourself sorted or are you still trying?
    Still trying... Hope I don't have to awake at 3 am for tomorrows sale :?

    As I said on FB, not sure what the set up will be for the coming 10C presale but if you need help, let me know!
  • Muriel wrote:
    alesek wrote:
    queue ... just organize a normal queue ...

    OK, I'm in! Am I first in que??


    your second after alesek... THIRD!!!!
  • Yield72 wrote:
    I just recieve a oficial confirmation that we need to stay here in front of the computer like stupids waiting for news....

    only for another 24 hours ...not too bad...... :mrgreen:
  • DercheefDercheef Germany Posts: 732
    boyo79 wrote:
    I'd just like an update from Pearl Jam Inc. I don't think it's too much to ask for. Tickets went on sale 24 hours ago. And failed about 22 hours ago. It really shouldn't take this long for some/more communication from here.

    A copy & paste message taken from Crowdsurge and a 'ticketing issue' thread is just lame. Jack Bauer can save the world in that time :lol::lol::lol::lol::lol::lol:
    :lol::lol::lol::lol::lol:
    2006:Arnhem,Bern,Berlin
    2007:München,Düsseldorf,Nijmegen
    2008:NY1,NY2,Mansfield1,Mansfield2
    2009:London,Rotterdam,Berlin,Manchester,London
    2010:NY1,NY2,Dublin,Belfast,Berlin
    2011:PJ20,Montreal,TorontoI+II,Hamilton
    2012:Amsterdam I+II, Prague, Berlin I+II, Stockholm, Oslo, Copenhagen
    2013: Phoenix, San Diego, LA I+II, Oakland
    2014: Amsterdam I+II, Vienna, Berlin
    2016: Philly I+II, MSG I+II
  • my productivity ain't been what it might be today... might even have to consider booking it to vacation. Hope the IT spies don't clock that I have been rfreshing PJ every 10 mins.

    Any chance of a time for an announcement, happy if that is just 'more news at 11.00'...
    14.10.2000 Houston, 09.09.2006 Marseilles, 11.09.2006 Paris, 18.06.2007 London, 17.08.2009 Manchester, 18.08.2009 London, 22.06.2010 Dublin, 23.06.2010 Belfast, 25.06.2010 London
  • Niko80 wrote:
    Waking up today I notice my anger has slowly turned to disappointment. I am deeply disappointed with how the fan club constantly finds ways to mess things up, and it is even worse that they go into hiding when the fans needs them the most! What kind of fan club is this?

    Kat doesnt want hurtful comments directed at the fan club but guess what.. what comes around goes around. Your actions and lack of presence is unexcusable. It is the club and the clubs actions that is the root to this evil. Crowdsurge has its blame too no doubt, but for us fans it is the TEN CLUB that is/should be the point of contact, no matter how much ten club chooses to outsource.

    The post under says it best!
    My membership elapses in April. It won't get renewed.
    Passim wrote:
    Amateur hour. If most people did their jobs this poorly, they wouldn't have jobs. The complete lack of information only underscores that someone is simply not doing their job. A simple post, even one saying, "Hang in there, we're figuring things out right now and will have information to you in X number of hours" is not too much to ask. Thousands of PJs true fans rearranged schedules, put off important tasks, saved up money, put aside family and other important obligations because they care so much about this band. Is it too much to ask that the band (or more importantly, those behind the scenes) actually care even just a little in return?

    You want to run the band like a business and nickel and dime the fans for every little trinket and overpriced hoodie and pair of socks, fine. But if you're going to run this band like a corporate business then you're going to have to start acting like one. That means accountability, that means your "customers" are always right, that means you serve those who keep you in business. Corporations that don't do that cease to be solvent and eventually cease to exist.

    The sheer ego behind all of this is staggering. It's insulting. It's like, "We're so big and so awesome that we can do whatever we want, treat our fans however we want. If they don't like it, there's plenty more in line right behind 'em, so who cares what you think or how long you have to wait or how much you have to pay. If you don't like it, too bad for you." This is an amateur operation, run by amateurs who don't have clue one what they're doing. It's all ego, no delivery. I'm truly and honestly disgusted.

    You can't even keep your own web site running properly with a mere few hundred fans logged on. Are you kidding me? Is this the 1995 version of the Internet or something?


    Totally agree with these 2 gentlemen.

    5 days tour notice or something. Right before x-mas. First i have to get cash and re-arrange purchases. Then i have to take a cab home with a dog that bleeds from both paws cos pre-sale begins. (i thought it would be like 15 minutes) THEN i sit here pressing checkout for nearly 4 hours, AND then i could go to the vet... and with no information i was sitting there concerned about maybe id get left behind. When really i should be thinking of my dog. I'm surely gonna think twice before letting ten club control me like that....and lol.. yet here i am again 24 hours later... skipped my master craftsman school cos ive heard roumors that theyd be out late afternoon....

    I hate when people challenges my love for things and kicks me in the ass afterwards.

    Now i feel bad cos of my dog and still have no tickets.

    My membership is gonna expire aswell.

    *My post is not from a HOT head. Its a natural reaction. Like it or not 10c"

    When relationships treat you bad, you are smart to leave arent you? Whats communication good for anyways....
    If it's a good cause, I'll play just about anything.
  • PearlJamPatriotPearlJamPatriot Posts: 2,426
    edited December 2011
    IMO, this would be the best way to handle the tickets sales. And I mentioned this after the PJ20 Alpine fiasco.
    viewtopic.php?f=4&t=157851

    I said this before, they should sell tickets, even if its just for high demand shows, in several blocks going by fan club #. Everyone will still get an equal chance. This suggestion DOES NOT MEAN if you ave a low number you have an advantage.

    Say, just for even numbers, there are 400,000 members. Well then have 4 different mini tickets sales for a high demand show. You can start off by selling 1,500 tickets or 750 pairs per block.

    Block 1 Fan Club #'s 1-99,999

    Block 2 #'s 100,000-199,999

    Block 3 #'s 200,000-299,999

    Block 4 #'s 300,000- etc

    Each block gets, say 1,500 tickets (just saying for an equal number)
    So 4 blocks of 1,500 = 6,000 fan club tickets and everyone still gets an equal shot at tickets. The way they give out the seats when you pick them up doesnt change. But this prevents EVERY SINGLE fan club member from hitting the site at the same time.

    And whatever tickets dont sell in a certain blocks on sale, maybe those can then be divided and then added to the other remaing blocks. And if all the seats dont sell after the 4 small tickets sales, then you can do one final one where anybody can purchase tickets.

    LOAD BALANCING!!!!!!!!!!!!!
    Post edited by PearlJamPatriot on
    Pearl Jam Shows: 1998 - 9/11 New York, NY (MSG night 2); 9/13 Hartford, CT || 2000 - 8/24 Wantagh, NY (Jones Beach 2); 8/27 Saratoga Springs; 8/29 Mansfield, MA (night 1); 8/30 Mansfield, MA (night 2) || 2003 - 4/29 Albany, NY; 5/3 State College, PA; 7/2 Mansfield (night 1); 7/6 Camden, NJ (night 2); 7/8 New York, NY (MSG night 1) || 2004 - 9/28 Boston, MA (night 1); 9/29 Boston, MA (night 2) || 2005 - 10/3 Philadelphia, PA || 2006 - 5/12 Albany, NY; 5/13 Hartford, CT; 5/24 Boston, MA (night 1); 5/25 Boston, MA (night 2); 5/27 Camden, NJ (night 1); 5/28 Camden, NJ (night 2)|| 2008 - 6/19 Camden, NJ (night 1); 6/24 New York, NY (MSG night 1); 6/25 New York, NY (MSG night 2); 6/27 Hartford, CT; 6/28 Mansfield, MA (night 1); 6/30 Mansfield, MA (night 2); 7/1 New York, NY (Beacon Theater)|| 2009 - 9/21 Seattle, WA (night 1); 9/22 Seattle, WA (night 2); 10/27 Philadelphia, PA (Spectrum night 1); 10/28 Philadelphia, PA (Spectrum night 2); 10/30 Philadelphia, PA (Spectrum night 3); 10/31 Philadelphia, PA (Spectrum night 4)|| 2010 - 5/15 Hartford, CT; 5/17 Boston, MA; 5/20 New York, NY (MSG night 1); 5/21 New York, NY (MSG night 2)|| 2011 - 9/3 East Troy, WI (PJ20); 9/4 East Troy, WI (PJ20) || 2012 - 9/2 Philadelphia, PA, 9/30 Missoula, MT || 2013 - 7/19 Chicago, IL (Wrigley Field), 10/12 Buffalo, NY, 10/15 Worcester, MA (night 1), 10/16 Worcester, MA (night 2), 10/18 Brooklyn, NY (night 1), 10/19 Brooklyn, NY (night 2), 10/25 Hartford, CT || 2014 - 10/22 Denver, CO || 2015 -  9/26 New York, NY (Global Citizen Festival) || 2016 - 5/1 New York, NY (night 1), 5/2 New York, NY (night 2), 8/5 Boston, MA (Fenway Park night 1), 8/7 Boston, MA (Fenway Park night 2) || 2018 - 9/2 Boston, MA (Fenway Park night 1) || 2020 - 3/30 New York, NY
    Eddie Vedder solo: 2008 - Boston night 1 & 2 || 2009 - Albany, NY night 1 & 2 || 2011 - Hartford, CT, Boston, MA

  • Tboz51Tboz51 Posts: 2,808
    I'm 454xxx

    I guess I'm not a fan anymore?

    Only people with low numbers are fans?
    "Honesty will always be construed as negative to a dumbass"
    :-)
  • BigdaBigda Posts: 469
    Tboz51 wrote:
    I'm 454xxx

    I guess I'm not a fan anymore?

    Only people with low numbers are fans?

    is this really your number? geez! i havent got a clue they go so high! wow!
    _____________________________
    Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
  • RE4790RE4790 Posts: 806

    Say, just for even numbers, there are 400,000 members. Well then have 4 different mini tickets sales for a high demand show. You can start off by selling 1,500 tickets or 750 pairs per block.

    Block 1 Fan Club #'s 1-99,999

    Block 2 #'s 100,000-199,999

    Block 3 #'s 200,000-299,999

    Block 4 #'s 300,000-399,999


    This assumes an equal distribution in those ranges, which is likely not the case. there are probably more people in the 300k+ range than the 1-99.999K range.
  • Tboz51 wrote:
    I'm 454xxx

    I guess I'm not a fan anymore?

    Only people with low numbers are fans?
    If you are referrign to my example, I was just using those numbers as an example.
    Pearl Jam Shows: 1998 - 9/11 New York, NY (MSG night 2); 9/13 Hartford, CT || 2000 - 8/24 Wantagh, NY (Jones Beach 2); 8/27 Saratoga Springs; 8/29 Mansfield, MA (night 1); 8/30 Mansfield, MA (night 2) || 2003 - 4/29 Albany, NY; 5/3 State College, PA; 7/2 Mansfield (night 1); 7/6 Camden, NJ (night 2); 7/8 New York, NY (MSG night 1) || 2004 - 9/28 Boston, MA (night 1); 9/29 Boston, MA (night 2) || 2005 - 10/3 Philadelphia, PA || 2006 - 5/12 Albany, NY; 5/13 Hartford, CT; 5/24 Boston, MA (night 1); 5/25 Boston, MA (night 2); 5/27 Camden, NJ (night 1); 5/28 Camden, NJ (night 2)|| 2008 - 6/19 Camden, NJ (night 1); 6/24 New York, NY (MSG night 1); 6/25 New York, NY (MSG night 2); 6/27 Hartford, CT; 6/28 Mansfield, MA (night 1); 6/30 Mansfield, MA (night 2); 7/1 New York, NY (Beacon Theater)|| 2009 - 9/21 Seattle, WA (night 1); 9/22 Seattle, WA (night 2); 10/27 Philadelphia, PA (Spectrum night 1); 10/28 Philadelphia, PA (Spectrum night 2); 10/30 Philadelphia, PA (Spectrum night 3); 10/31 Philadelphia, PA (Spectrum night 4)|| 2010 - 5/15 Hartford, CT; 5/17 Boston, MA; 5/20 New York, NY (MSG night 1); 5/21 New York, NY (MSG night 2)|| 2011 - 9/3 East Troy, WI (PJ20); 9/4 East Troy, WI (PJ20) || 2012 - 9/2 Philadelphia, PA, 9/30 Missoula, MT || 2013 - 7/19 Chicago, IL (Wrigley Field), 10/12 Buffalo, NY, 10/15 Worcester, MA (night 1), 10/16 Worcester, MA (night 2), 10/18 Brooklyn, NY (night 1), 10/19 Brooklyn, NY (night 2), 10/25 Hartford, CT || 2014 - 10/22 Denver, CO || 2015 -  9/26 New York, NY (Global Citizen Festival) || 2016 - 5/1 New York, NY (night 1), 5/2 New York, NY (night 2), 8/5 Boston, MA (Fenway Park night 1), 8/7 Boston, MA (Fenway Park night 2) || 2018 - 9/2 Boston, MA (Fenway Park night 1) || 2020 - 3/30 New York, NY
    Eddie Vedder solo: 2008 - Boston night 1 & 2 || 2009 - Albany, NY night 1 & 2 || 2011 - Hartford, CT, Boston, MA

  • PearlJamPatriotPearlJamPatriot Posts: 2,426
    edited December 2011
    RE4790 wrote:

    Say, just for even numbers, there are 400,000 members. Well then have 4 different mini tickets sales for a high demand show. You can start off by selling 1,500 tickets or 750 pairs per block.

    Block 1 Fan Club #'s 1-99,999

    Block 2 #'s 100,000-199,999

    Block 3 #'s 200,000-299,999

    Block 4 #'s 300,000-399,999


    This assumes an equal distribution in those ranges, which is likely not the case. there are probably more people in the 300k+ range than the 1-99.999K range.
    Thats true, but my numbers dont have to be the ones they use. They can tweak it to work. And if there are less people in block one, then there will be less tickets sold int hat block. Any remaining tickets that arent sold in a certain block can get allocated to the remaining block sales.
    Post edited by PearlJamPatriot on
    Pearl Jam Shows: 1998 - 9/11 New York, NY (MSG night 2); 9/13 Hartford, CT || 2000 - 8/24 Wantagh, NY (Jones Beach 2); 8/27 Saratoga Springs; 8/29 Mansfield, MA (night 1); 8/30 Mansfield, MA (night 2) || 2003 - 4/29 Albany, NY; 5/3 State College, PA; 7/2 Mansfield (night 1); 7/6 Camden, NJ (night 2); 7/8 New York, NY (MSG night 1) || 2004 - 9/28 Boston, MA (night 1); 9/29 Boston, MA (night 2) || 2005 - 10/3 Philadelphia, PA || 2006 - 5/12 Albany, NY; 5/13 Hartford, CT; 5/24 Boston, MA (night 1); 5/25 Boston, MA (night 2); 5/27 Camden, NJ (night 1); 5/28 Camden, NJ (night 2)|| 2008 - 6/19 Camden, NJ (night 1); 6/24 New York, NY (MSG night 1); 6/25 New York, NY (MSG night 2); 6/27 Hartford, CT; 6/28 Mansfield, MA (night 1); 6/30 Mansfield, MA (night 2); 7/1 New York, NY (Beacon Theater)|| 2009 - 9/21 Seattle, WA (night 1); 9/22 Seattle, WA (night 2); 10/27 Philadelphia, PA (Spectrum night 1); 10/28 Philadelphia, PA (Spectrum night 2); 10/30 Philadelphia, PA (Spectrum night 3); 10/31 Philadelphia, PA (Spectrum night 4)|| 2010 - 5/15 Hartford, CT; 5/17 Boston, MA; 5/20 New York, NY (MSG night 1); 5/21 New York, NY (MSG night 2)|| 2011 - 9/3 East Troy, WI (PJ20); 9/4 East Troy, WI (PJ20) || 2012 - 9/2 Philadelphia, PA, 9/30 Missoula, MT || 2013 - 7/19 Chicago, IL (Wrigley Field), 10/12 Buffalo, NY, 10/15 Worcester, MA (night 1), 10/16 Worcester, MA (night 2), 10/18 Brooklyn, NY (night 1), 10/19 Brooklyn, NY (night 2), 10/25 Hartford, CT || 2014 - 10/22 Denver, CO || 2015 -  9/26 New York, NY (Global Citizen Festival) || 2016 - 5/1 New York, NY (night 1), 5/2 New York, NY (night 2), 8/5 Boston, MA (Fenway Park night 1), 8/7 Boston, MA (Fenway Park night 2) || 2018 - 9/2 Boston, MA (Fenway Park night 1) || 2020 - 3/30 New York, NY
    Eddie Vedder solo: 2008 - Boston night 1 & 2 || 2009 - Albany, NY night 1 & 2 || 2011 - Hartford, CT, Boston, MA

  • Yield72Yield72 Posts: 193
    "...Be a part of the greatest fan club on earth, dedicated to the greatest fans on earth. Ten Club now offers 2 levels of membership to choose from, ANALOG and DIGITAL...."

    :lol::lol::lol::lol::lol::lol::lol::lol::lol::lol::lol:
    I'm myself like you somehow.....
  • I've not been a Ten Club member or indeed a fan of the band long enough to put my tuppence worth in but this being my first ticketing experience when it's gone tits up, I'm feeling quite down about the situation. This would have been my first Pearl Jam show and it looks like the chance is slipping through my fingers. I'll try and be optimistic about the situation, and that I'll try and secure tickets but it's so hard. If I am unlucky this time round I know there will be the other opportunities...I will see them, oh yes I will see them!
    PJ Manchester MEN - 20.06.12
    PJ Manchester MEN - 21.06.12
    EV Manchester O2 Apollo - 28.07.12
    PJ Leeds Arena - 08.07.14
  • In 60 minutes I have to attend a job meeting where I'll have no Internet connection, so I wrote Crowdsurge to see if they had at least a rough idea about the time of re-start.
    That's what they answered:
    Paolo XXXXXXX,

    A customer support staff member has replied to your support request, #704352 with the following response:

    Hello Paolo XXXXXXX,

    Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale.

    In order to best serve members of the Ten Club, we have taken presales offline for now, and will return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website.

    If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.



    We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

    http://crowdsurge.com/support/view.php? ... m&t=704352

    Kind regards,
    XXXXXX
    CrowdSurge Customer Support

    And that's what I replied:
    ARE YOU KIDDING ME? I WROTE THAT IN 60 MINUTES I HAVE A JOB MEETING AND I'LL BE AWAY FROM ANY INTERNET CONNECTION AND ASKED IF YOU HAD A ROUGH IDEA ABOUT THE TIME OF RESTART OF SELL AND YOU REPLY BY COPY'N'PASTING THE MESSAGE ALREADY ON-LINE SINCE YESTERDAY EVENING!!!!!!!!!!!!!!!

    YOU'RE A REAL SHAME! IF YOU'RE NOT ABLE TO DO ONE THING, JUST DON'T DO IT!!!

    THIS E-MAIL IS SENT TO TEN CLUB TOO, BECAUSE THEY HAVE TO KNOW YOUR WAY OF DEALING WITH THE FANS!

    UNBELIEVABLE...
  • BigdaBigda Posts: 469
    I guess this doesnt comply with Kat's "cool head when posting" policy :D:D:D:D:D

    but well done!:)
    _____________________________
    Prague '95 (w/Neil Young), Warsaw '96, Seattle '98, Katowice x2 '00, Berlin '00, Berlin '06, Katowice '07, Copenhagen '07, Belfast '10, Berlin '10, Amsterdam '12, Prague'12, Berlin x2 '12, Vienna '14, Berlin '14..
  • wolfamongwolveswolfamongwolves Posts: 2,414
    edited December 2011
    jeremy69 wrote:
    ...
    THIS E-MAIL IS SENT TO TEN CLUB TOO, BECAUSE THEY HAVE TO KNOW YOUR WAY OF DEALING WITH THE FANS!

    UNBELIEVABLE...

    I hate to tell you you this but I got that same response from CrowdSurge this morning, and when I responded to them, they replied that "Our communication with you is being controlled by the fan club".
    Post edited by wolfamongwolves on
    93: Slane
    96: Cork, Dublin
    00: Dublin
    06: London, Dublin
    07: London, Copenhagen, Nijmegen
    09: Manchester, London
    10: Dublin, Belfast, London & Berlin
    11: San José
    12: Isle of Wight, Copenhagen, Ed in Manchester & London x2

  • I hate to tell you you this but I got that same response from CrowdSurge this morning, and when I responded to them, they replied that "Our communication with you is being controlled by the fan club".

    Big brother is watching us? Great... :D
  • BF89905BF89905 Posts: 1,430
    I really wish the Ten Club would follow the ticket distribution model followed by the Dave Matthews Band. Give fan club members a week to request tickets. Randomly select among those who requested to get the tickets.

    Servers don't crash. People don't need to access a web site at a specific time. No need to spend an hour of more refreshing screens. No shopping cart problems. No stress.

    Ten Club - please consider this model. It works!


    This model seems ideal to me. No system is perfect, but the above mentioned system seems to relieve the stress/hours put into purchasing tickets.
  • big mickbig mick Hull UK Posts: 773
    eBay UK is loaded with tickets a super inflated prices, I am considering going for a punt on there as I think I have more of a guarantee! See ya tenclub, I've ran out of patience. I have a level head.
    Reading England 2006, Manchester England 2009, London England 2010, Manchester 1 2012, EV London 1 2012
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