I'm throwing my two pence worth in and saying this should be postponed ASAP. While we're all in the same boat, I've had tickets in my cart SEVEN times over the last 3 hours only for crowdsurge to inform me I have nothing in my cart.....even though I have.
Six years of 10C membership and this will be the 4th gig I've had to pay over £200 for on getmein.
This is actually ridiculous! nearly 3 hours, had tix in cart then about to pay then error msgs. I have now been in a queue for about two and a half hours never even getting past the venue list. If I can't get pre-sale tickets then why the hell am I in the ten club?? Whats the point! Please postpone this!!!
Manchester 17th Aug 2008
Berlin 04th July 2012
Eddie Vedder 30th July 2012
Thanks for wasting my night, PJ. Thanks for spending your fans hard earned money on this level of service. MUCH APPRECIATED. Was going to Europe -- think I'll take my money and spend it on a band that actually cares about its fans.
MESSAGE TO PEARL JAM FANS FROM CROWDSURGE:
Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale. In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website. If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.
Los Angeles - Sep 11, 1992
Memphis - Aug 15, 2000
Chicago - May 16, 2006
Chicago - Aug 23-24, 2009
Columbus - May 6, 2010
Noblesville - May 7, 2010
Manchester - June 20-21, 2012
Amsterdam - June 26-27, 2012
Berlin - July 4-5, 2012
Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale. In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website. If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.
Now it all comes down to numbers, now I'm glad that I have quit
Folks these days just don't do nothing simple for the love of it
I have now been trying for 3 hours for one pair of tickets. In the old system, I never had a problem. I very rarely complain about the 10c but I thought everything was sorted out after last summers fiasco. Didn't we use Ticketmaster for the Canadian shows? what happened to that. This is almost a step backwards.
I've never had this much problem with any sale ever...Really unfortunate. Too bad there's no communication from the 10c either. Maybe they forgot they had a Twitter and Facebook account. :?
EDIT: this was just posted on Crowdsurge's site:
MESSAGE TO PEARL JAM FANS FROM CROWDSURGE Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale. In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website. If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.
I couldn't log in at all from 5pm on my laptop, kept getting that guru meditation message, took a chance with the internet on my phone and had Manchester tix within 3mins. If anyone has an internet phone and has still not had any luck you may aswell try it. Maybe there's a different server for mobile internet that's not getting annihilated with traffic.
Caleb Benjamin Higgs-16th December 2006
Max Lennon Higgs-22nd October 2010
My two boys are the light of my life.
check my band/project out at www.soundclick.com/nineyardsleft
I couldn't log in at all from 5pm on my laptop, kept getting that guru meditation message, took a chance with the internet on my phone and had Manchester tix within 3mins. If anyone has an internet phone and has still not had any luck you may aswell try it. Maybe there's a different server for mobile internet that's not getting annihilated with traffic.
Caleb Benjamin Higgs-16th December 2006
Max Lennon Higgs-22nd October 2010
My two boys are the light of my life.
check my band/project out at www.soundclick.com/nineyardsleft
Thanks for wasting my night, PJ. Thanks for spending your fans hard earned money on this level of service. MUCH APPRECIATED. Was going to Europe -- think I'll take my money and spend it on a band that actually cares about its fans.
Harsh. I think that 10C did try, and I think they do care about their fans. The ones who wasted your night are Crowdsurge. It's their system that had the problems, it's their system that gave you tickets and then refused to let you buy them. But if you're going to blame the band/10C and not come to europe, that's your prerogative. And it means a little less strain on the system next time.
I'm just glad that they did pull the plug, and hopefully they can find a more equitable way to organise this thing next time. A lot of people legitimately had tickets only to have them taken away. They've got to make sure that never happens again.
93: Slane
96: Cork, Dublin
00: Dublin
06: London, Dublin
07: London, Copenhagen, Nijmegen
09: Manchester, London
10: Dublin, Belfast, London & Berlin
11: San José
12: Isle of Wight, Copenhagen, Ed in Manchester & London x2
THANKS for finally pull the plug.
At least the waiting is over for now and, well, there are tix left. but I planned my whole day around this and time is still ticking, so let's hope all the years of member ship will count...
and by the way: have others also troubles with this page? It works slowly and posting gets confusing... sometimes posts are gone or then, in triple shown... so I slowly think my PC is done. Maybe it was to much refresh button...
anyway, thanks, I mean it as I somehow still trust it will get o.k. soon....
there is no way to peace, peace is the way!
...the world is come undone, I like to change it everyday but change don't come at once, it's a wave, building before it breaks.
I just find it harder and harder to understand how any agency, be it TC, Ticketmaster or Crowdsurge underestimate the traffic to their site for these tickets - there's years of data now on how many people tried to get to tickets at the same time (successful & unsuccessful), so I am wondering how hard it can be to properly plan this.
Quite honestly - if 5 minutes after the sale starts I find out that ll tickets are gone, fair enough, but I don't want to waste (now probably twice) evenings between patience and F5 panic still not getting any TC tickets.
Comments
Crowd surge will be sending out an email shortly....
Folks these days just don't do nothing simple for the love of it
Six years of 10C membership and this will be the 4th gig I've had to pay over £200 for on getmein.
Shocking guys.truly shocking
Berlin 04th July 2012
Eddie Vedder 30th July 2012
Come back to Scotland!!
'Hearts and thoughts they fade, fade away'
It's the same servers... Nothing has changed...
MESSAGE TO PEARL JAM FANS FROM CROWDSURGE:
Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale. In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website. If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.
Memphis - Aug 15, 2000
Chicago - May 16, 2006
Chicago - Aug 23-24, 2009
Columbus - May 6, 2010
Noblesville - May 7, 2010
Manchester - June 20-21, 2012
Amsterdam - June 26-27, 2012
Berlin - July 4-5, 2012
Folks these days just don't do nothing simple for the love of it
I've never had this much problem with any sale ever...Really unfortunate. Too bad there's no communication from the 10c either. Maybe they forgot they had a Twitter and Facebook account. :?
EDIT: this was just posted on Crowdsurge's site:
I'm guessing we're the issue beyond their control. Wish I knew what "shortly" means... I got stuff to do.
Max Lennon Higgs-22nd October 2010
My two boys are the light of my life.
check my band/project out at www.soundclick.com/nineyardsleft
Max Lennon Higgs-22nd October 2010
My two boys are the light of my life.
check my band/project out at www.soundclick.com/nineyardsleft
Complete farce,they obviously underestamated the crowdsurge for tickets,same old story.
Harsh. I think that 10C did try, and I think they do care about their fans. The ones who wasted your night are Crowdsurge. It's their system that had the problems, it's their system that gave you tickets and then refused to let you buy them. But if you're going to blame the band/10C and not come to europe, that's your prerogative. And it means a little less strain on the system next time.
I'm just glad that they did pull the plug, and hopefully they can find a more equitable way to organise this thing next time. A lot of people legitimately had tickets only to have them taken away. They've got to make sure that never happens again.
96: Cork, Dublin
00: Dublin
06: London, Dublin
07: London, Copenhagen, Nijmegen
09: Manchester, London
10: Dublin, Belfast, London & Berlin
11: San José
12: Isle of Wight, Copenhagen, Ed in Manchester & London x2
At least the waiting is over for now and, well, there are tix left. but I planned my whole day around this and time is still ticking, so let's hope all the years of member ship will count...
and by the way: have others also troubles with this page? It works slowly and posting gets confusing... sometimes posts are gone or then, in triple shown... so I slowly think my PC is done. Maybe it was to much refresh button...
anyway, thanks, I mean it as I somehow still trust it will get o.k. soon....
...the world is come undone, I like to change it everyday but change don't come at once, it's a wave, building before it breaks.
Quite honestly - if 5 minutes after the sale starts I find out that ll tickets are gone, fair enough, but I don't want to waste (now probably twice) evenings between patience and F5 panic still not getting any TC tickets.