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A Plea to Ten Club: Pull the Plug

wolfamongwolveswolfamongwolves Posts: 2,414
edited December 2011 in The Porch
Guys, please - I know you tried to sort it out in our best interests, and thank you, but this is not working.

People who legitimately had tickets in their carts were not allowed to check out, even when they were well within the 15 minutes. This is so unfair on so many people.

Please call CrowdSurge and call this off. Allow those who secured tickets to keep them, but stop it now, get the glitches sorted out and reinstate the pre-sale with each show at a different time. It's the only way to do this fairly.

thanks for listening.
93: Slane
96: Cork, Dublin
00: Dublin
06: London, Dublin
07: London, Copenhagen, Nijmegen
09: Manchester, London
10: Dublin, Belfast, London & Berlin
11: San José
12: Isle of Wight, Copenhagen, Ed in Manchester & London x2
Post edited by Unknown User on
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Comments

  • Niko80Niko80 Posts: 1,612
    This is starting to really piss me off too. I had the tickets I needed in my cart and it failed during checkout. Now I am put in a neverending queue and the page is not responding.
    I guess I expected problems again, but there were a small part in me that thought 10C had found an educated solution this time. Ending up with no tickets doesnt surprise me at all.

    Someone please shoot me.
    I will swallow poison
  • Yoda73Yoda73 Posts: 10
    this crowdsurge is the most fucked up organization i ever had to deal with. i really have better things to do with my time than waiting 4 (!!!) TIMES in this queue, buying tickets for the stockholm show and then being told your cart is empty.
    seriously. fuck that!!!
    i rather feel a little less special, wait for the general sale, put this 10c armband up my ass and get tickets in a matter of minutes...
    really pissed with this...
  • wendyforbes43wendyforbes43 Posts: 1
    I totally agree with you. Someone should've pulled the plug at the first hint of problems. Now many of us who had tickets in our carts are going to have to go without. Looks like we'll just have to try our luck at the public sale!!
  • pacpac Posts: 85
    this is ridiculous... had tickets to manchester FOUR times in the cart... just to find out that they were gone by the time i tried to checkout... got home way before 5 pm so i could be done with it in a matter of minutes and i've been queuing for almost two hours now... i'm gutted, absolutely gutted.
  • pacpac Posts: 85
    this is ridiculous... had tickets to manchester FOUR times in the cart... just to find out that they were gone by the time i tried to checkout... got home way before 5 pm so i could be done with it in a matter of minutes and i've been queuing for almost two hours now... i'm gutted, absolutely gutted.
  • Jammer4PearlJammer4Pearl Posts: 51
    wolfamongwolves wrote:
    Guys, please - I know you tried to sort it out in our best interests, and thank you, but this is not working.

    People who legitimately had tickets in their carts were not allowed to check out, even when they were well within the 15 minutes. This is so unfair on so many people.

    Please call CrowdSurge and call this off. Allow those who secured tickets to keep them, but stop it now, get the glitches sorted out and reinstate the pre-sale with each show at a different time. It's the only way to do this fairly.

    thanks for listening.

    YEAH!!!
    I can feel like I have a soul that has been saved
  • SpokenSpoken Posts: 1,489
    No disrespect but-
    Will they ever get this right?
  • JT212833JT212833 Posts: 3
    This is outrageous... why should we have to try our luck in the public sale?

    Isn't this one of the reasons we pay to be in 10C, for access to tickets, surely 10c members should be allocated tickets first as we have paid for that privilege?

    I have been logged on for nearly two hours and haven't so much as got past the list of gigs screen, when i click on book tickets if i'm lucky i get a white horizontal line appear on the screen.

    Not the bands fault, but they have a duty of care to look after their loyal fans don't they?
  • breakmarysfallbreakmarysfall Posts: 368
    I am relieved that others have the same problems I do..

    I got the tix in my card and then, when I wanted to check out all was gone. It was around 2 minutes past 6 o`clock - gmt time. And since that I am in line/queu, waiting or, whenever I am on the ticket page and try to book, I see a black screen afterwards and the circle goes on...
    it is very depressing to do so almost for 2 hours.

    What is going on? Will it go on for much longer? I am sad now... and do not understand, especially due to the fact that I am not so good in surfing the web. The tc-ticket sale was always tough, but at least I could understand... but now, I am not familiar enough to check this, hence, I am close to desperation...

    so pull the plug might be the solution, no???

    and by the way: even this page works very slowly... ...so what to do what to do... :(
    there is no way to peace, peace is the way!
    ...the world is come undone, I like to change it everyday but change don't come at once, it's a wave, building before it breaks.
  • jervin007jervin007 Posts: 3,182
    All the shows went onsale @ the same time? Wow, they should have known better. Definitely need to spread things out.

    I think purchasing shows should be restricted and that each active membership should be only allowed to purchase 1-2 shows. I know I will probably get attacked for that comment because so many on this board have a sense of entitlement, but it really is fair to do it that way. No one needs to have 10club seats to every show they attend. If you get 10club seats for a couple of shows it shouldn't be a big deal to have to acquire tickets for other shows via general onsale, this board, etc. It is OK to sit in the balcony every once in a while. By doing this is would decrease traffic levels even more and spread the love throughout the community.

    On top of that, and I know this would be hard, but 10club ticket sales should even be restricted to geographic location. If you live in Europe you should have priority over US fans, or vice versa. People can contest this, but if you were trying to get tickets in your country I think you would want to have the best opportunity to secure tickets.
    PJ:
    2003 Mansfield: July 2
    2004 Boston: Sept 28 & 29
    2005 Montreal: Sept 15
    2006 Boston: May 24 & 25
    2008 Hartford: June 27, Mansfield: June 28,
    2010 Boston: May 17
    2013 Worcester: Oct 15, Hartford: Oct 25,
    2016 Hampton: April 18, Raleigh: April 20 (cancelled), Columbia: April 21. Quebec: May 5. Boston (Fenway): August 7

    EV Solo: Boston 8/2/08, Boston 6/16/11
  • hammer-blinghammer-bling Posts: 9
    Last two hours spent refreshing getting as far as checkout to be told my tickets aren't there yet the cart says otherwise, unable to pay, timing out when tickets in basket wanting to pay, unable to connect, server loads, connections reset, Guru Meditations :( All I want is two tickets for the M.E.N. :(

    I thought 10c would've learn't the lessons form earlier years and not put all the tickets on sale together :(
    Never argue with an idiot.
    They will only drag you down to their level and then beat you with experience.
  • DeadlogicDeadlogic Posts: 69
    jervin007 wrote:
    All the shows went onsale @ the same time? Wow, they should have known better. Definitely need to spread things out.

    I think purchasing shows should be restricted and that each active membership should be only allowed to purchase 1-2 shows. I know I will probably get attacked for that comment because so many on this board have a sense of entitlement, but it really is fair to do it that way. No one needs to have 10club seats to every show they attend. If you get 10club seats for a couple of shows it shouldn't be a big deal to have to acquire tickets for other shows via general onsale, this board, etc. It is OK to sit in the balcony every once in a while. By doing this is would decrease traffic levels even more and spread the love throughout the community.

    On top of that, and I know this would be hard, but 10club ticket sales should even be restricted to geographic location. If you live in Europe you should have priority over US fans, or vice versa. People can contest this, but if you were trying to get tickets in your country I think you would want to have the best opportunity to secure tickets.

    Good post, and good points - well made.

    Completely agree.
    http://www.pearljammer.co.uk
  • JimmyjamhJimmyjamh Posts: 90
    I am struggling to figure which was worse attempting to buy pre sale directly through Ten Club or now through Crowd Surge.

    I've had Manchester tickets in my cart over 25 times since 5pm GMT. Two hours I have been sat here attempting to confirm my order!
    Every time I try to confirm I keep getting told my cart is empty and that time might have expired - 30 seconds after appearing in my Cart!

    What a dreadful system.
  • hammer-blinghammer-bling Posts: 9
    Last two hours spent refreshing getting as far as checkout to be told my tickets aren't there yet the cart says otherwise, unable to pay, timing out when tickets in basket wanting to pay, unable to connect, server loads, connections reset, Guru Meditations :( All I want is two tickets for the M.E.N. :(

    I thought 10c would've learn't the lessons form earlier years and not put all the tickets on sale together :(
    Never argue with an idiot.
    They will only drag you down to their level and then beat you with experience.
  • JimmyjamhJimmyjamh Posts: 90
    I am struggling to figure which was worse attempting to buy pre sale directly through Ten Club or now through Crowd Surge.

    I've had Manchester tickets in my cart over 25 times since 5pm GMT. Two hours I have been sat here attempting to confirm my order!
    Every time I try to confirm I keep getting told my cart is empty and that time might have expired - 30 seconds after appearing in my Cart!

    What a dreadful system.
  • JimmyjamhJimmyjamh Posts: 90
    I am struggling to figure which was worse attempting to buy pre sale directly through Ten Club or now through Crowd Surge.

    I've had Manchester tickets in my cart over 25 times since 5pm GMT. Two hours I have been sat here attempting to confirm my order!
    Every time I try to confirm I keep getting told my cart is empty and that time might have expired - 30 seconds after appearing in my Cart!

    What a dreadful system.
  • prlprl Posts: 132
    wolfamongwolves wrote:
    Guys, please - I know you tried to sort it out in our best interests, and thank you, but this is not working.

    People who legitimately had tickets in their carts were not allowed to check out, even when they were well within the 15 minutes. This is so unfair on so many people.

    Please call CrowdSurge and call this off. Allow those who secured tickets to keep them, but stop it now, get the glitches sorted out and reinstate the pre-sale with each show at a different time. It's the only way to do this fairly.

    thanks for listening.
    You are absolutely right... I'm on of those persons.

    Can't really tell what's worse: 10C or CrowdSurge...
    PearlJammersPT
  • mrk2mrk2 Finland Posts: 2,077
    Jimmyjamh wrote:
    I am struggling to figure which was worse attempting to buy pre sale directly through Ten Club or now through Crowd Surge. .

    There's no struggle, the answer is quite easy... and it does not start with C
    225xxx - 6/28/00, 10/20/01, 10/22/01, 9/11/06, 9/22/06, 9/23/06, 6/18/07, 6/26/07, 8/15/09, 6/25/10, 6/30/10, 7/4/12, 7/5/12, 7/7/12, 7/10/12, 6/26/14, 6/28/14, 7/3/18, 7/5/18
  • BantBant Millinowhere, ME Posts: 506
    Spoken wrote:
    No disrespect but-
    Will they ever get this right?

    This is 10C were talking about. Your asking a lot in them getting anything right.
    9/13/1998 - 9/15/1998 - 8/29/2000 - 7/2/2003 - 7/3/2003 - 7/11/2003 - 9/28/2004 - 9/28/2005 - 5/13/2006 - 5/27/2006 - 6/1/2006 - 6/28/2008 - 6/30/2008 - 5/17/2010 - 10/25/2013
  • foursymbolsfoursymbols Dublin Posts: 528
    Waiting doesn't work, I kept refreshing & eventually got Manchester & Berlin in an hour.... :)
    'It's a sad and beautiful world' - Mark Linkous
  • foursymbolsfoursymbols Dublin Posts: 528
    Waiting doesn't work, I kept refreshing & eventually got Manchester & Berlin in an hour.... :)
    'It's a sad and beautiful world' - Mark Linkous
  • RE4790RE4790 Posts: 806
    This is worse than fighting the 10c servers. At least I would see the "buy" button every so often. This is nothing but "get in the queue asshole".
  • bumperxlbumperxl Posts: 28
    a HUGE BUMP for this post! really speaks from my heart. 2,5 hours of playing the F5 game and still no tix. membership up their ass!
  • LizardLizard So Cal Posts: 12,091
    Spoken wrote:
    No disrespect but-
    Will they ever get this right?

    I just don't get it.
    why do other bands not seem to have this problem???
    It is such anxiety to try and get tickets to see PJ.
    WHY??????????????????????

    will it EVER be better??

    Soooo dissapointing (and i did not even try for tix)
    So I'll just lie down and wait for the dream
    Where I'm not ugly and you're lookin' at me
  • supernovasupernova Posts: 17
    Agree with all of you,

    I was looking at pairs for Sweden and Denmark, and was lucky enough to see my cart had one of the pairs after 70 minutes of constantly refreshing, i also had two pairs after 1 minute, but then all hell broke loose when checking out.... Then when paying it said "connection error to server". 5 minutes later they were still in the cart and I managed to pay for it and get the "receipt"... Soon after I managed to buy for CPH, Denmark too however I feel there must have been SO MANY of you that didn't manage to pay, and all because of a lousy system!

    I feel really sorry for you, and if this has happened before 10C needs to step up and give ticket pairs to whomever asks for it, and then enlargen the 10C floor.
  • LizardLizard So Cal Posts: 12,091
    Spoken wrote:
    No disrespect but-
    Will they ever get this right?

    I just don't get it.
    why do other bands not seem to have this problem???
    It is such anxiety to try and get tickets to see PJ.
    WHY??????????????????????

    will it EVER be better??

    Soooo dissapointing (and i did not even try for tix)

    how many times does it have to be a clusterf**k before it can be fixed??? I hope the 10c told crowdsurge just HOW CRAZY IT WOULD GET.
    So I'll just lie down and wait for the dream
    Where I'm not ugly and you're lookin' at me
  • supernovasupernova Posts: 17
    Agree with all of you,

    I was looking at pairs for Sweden and Denmark, and was lucky enough to see my cart had one of the pairs after 70 minutes of constantly refreshing, i also had two pairs after 1 minute, but then all hell broke loose when checking out.... Then when paying it said "connection error to server". 5 minutes later they were still in the cart and I managed to pay for it and get the "receipt"... Soon after I managed to buy for CPH, Denmark too however I feel there must have been SO MANY of you that didn't manage to pay, and all because of a lousy system!

    I feel really sorry for you, and if this has happened before 10C needs to step up and give ticket pairs to whomever asks for it, and then enlargen the 10C floor.
  • WhyNotSwedenWhyNotSweden Sweden Posts: 4,308
    Had tickets in cart 3 times but wasn't able to checkout, this is so damn sad, wait for 12 years for them to play in Sweden again and no 10C tickets.
    -95, Stockholm (MirrorBall Tour)
    -00, Stockholm
    -07, Copenhagen
    -09, Berlin
    -10, Berlin
    -11, East Troy 1+2
    -12, Stockholm, Oslo, Copenhagen, EV London 2
    -13, London, Chicago
    -14, Amsterdam 1+2, Berlin, Stockholm, Oslo
    -16, TOTD San Francisco 1+2
    -17, EV Amsterdam 2+3
    -18, Amsterdam 1+2, London 1+(2), Barcelona, London 2
    -19, EV Brussels

  • MatteMatte Posts: 1
    Please pull the plug!

    Restart tomorrow the old-fashioned way.

    This sucks! 2 h and 40 min now :(

    :evil:
  • ScrapeMySkyScrapeMySky Posts: 426
    This is so incredibly frustrating. Had my Berlin tickets in the cart at least 15 times during the last 2.5+ hours. Tried pretty much everything by now. Logging out and back in, different browsers, emptying the cart and starting from scratch... Nothing seems to help. My cart always ends up "empty" in the end with loads of purchase time left. If this screwed up thing worked at all I could've been out of here over 2 hrs ago. I don't even get that exited anymore once I get let in cause every time I get put back in the "queue" anyway. Guess I'll just sit here and wait until all the tickets are gone with the occasional futile attempt to buy a pair every once in a while...
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