A Plea to Ten Club: Pull the Plug

foursymbols

Waiting doesn't work, I kept refreshing & eventually got Manchester & Berlin in an hour....

RE4790

This is worse than fighting the 10c servers. At least I would see the "buy" button every so often. This is nothing but "get in the queue asshole".

bumperxl

a HUGE BUMP for this post! really speaks from my heart. 2,5 hours of playing the F5 game and still no tix. membership up their ass!

Lizard

Spoken wrote:

No disrespect but-
Will they ever get this right?

I just don't get it.
why do other bands not seem to have this problem???
It is such anxiety to try and get tickets to see PJ.
WHY??????????????????????

will it EVER be better??

Soooo dissapointing (and i did not even try for tix)

supernova

Agree with all of you,

I was looking at pairs for Sweden and Denmark, and was lucky enough to see my cart had one of the pairs after 70 minutes of constantly refreshing, i also had two pairs after 1 minute, but then all hell broke loose when checking out.... Then when paying it said "connection error to server". 5 minutes later they were still in the cart and I managed to pay for it and get the "receipt"... Soon after I managed to buy for CPH, Denmark too however I feel there must have been SO MANY of you that didn't manage to pay, and all because of a lousy system!

I feel really sorry for you, and if this has happened before 10C needs to step up and give ticket pairs to whomever asks for it, and then enlargen the 10C floor.

Lizard

Spoken wrote:

No disrespect but-
Will they ever get this right?

I just don't get it.
why do other bands not seem to have this problem???
It is such anxiety to try and get tickets to see PJ.
WHY??????????????????????

will it EVER be better??

Soooo dissapointing (and i did not even try for tix)

how many times does it have to be a clusterf**k before it can be fixed??? I hope the 10c told crowdsurge just HOW CRAZY IT WOULD GET.

supernova

Agree with all of you,

I was looking at pairs for Sweden and Denmark, and was lucky enough to see my cart had one of the pairs after 70 minutes of constantly refreshing, i also had two pairs after 1 minute, but then all hell broke loose when checking out.... Then when paying it said "connection error to server". 5 minutes later they were still in the cart and I managed to pay for it and get the "receipt"... Soon after I managed to buy for CPH, Denmark too however I feel there must have been SO MANY of you that didn't manage to pay, and all because of a lousy system!

I feel really sorry for you, and if this has happened before 10C needs to step up and give ticket pairs to whomever asks for it, and then enlargen the 10C floor.

WhyNotSweden

Had tickets in cart 3 times but wasn't able to checkout, this is so damn sad, wait for 12 years for them to play in Sweden again and no 10C tickets.

Matte

Please pull the plug!

Restart tomorrow the old-fashioned way.

This sucks! 2 h and 40 min now :(

:evil:

ScrapeMySky

This is so incredibly frustrating. Had my Berlin tickets in the cart at least 15 times during the last 2.5+ hours. Tried pretty much everything by now. Logging out and back in, different browsers, emptying the cart and starting from scratch... Nothing seems to help. My cart always ends up "empty" in the end with loads of purchase time left. If this screwed up thing worked at all I could've been out of here over 2 hrs ago. I don't even get that exited anymore once I get let in cause every time I get put back in the "queue" anyway. Guess I'll just sit here and wait until all the tickets are gone with the occasional futile attempt to buy a pair every once in a while...

RE4790

This is worse than fighting the 10c servers. At least I would see the "buy" button every so often. This is nothing but "get in the queue asshole".

wozza77

Had it in the cart at least 6 times.

Crowd surge will be sending out an email shortly....

Munkyhanger

I'm throwing my two pence worth in and saying this should be postponed ASAP. While we're all in the same boat, I've had tickets in my cart SEVEN times over the last 3 hours only for crowdsurge to inform me I have nothing in my cart.....even though I have.
Six years of 10C membership and this will be the 4th gig I've had to pay over £200 for on getmein.

Shocking guys.truly shocking

Squarah

This is actually ridiculous! nearly 3 hours, had tix in cart then about to pay then error msgs. I have now been in a queue for about two and a half hours never even getting past the venue list. If I can't get pre-sale tickets then why the hell am I in the ten club?? Whats the point! Please postpone this!!!

deserteddotse

RE4790 wrote:

This is worse than fighting the 10c servers. At least I would see the "buy" button every so often. This is nothing but "get in the queue asshole".

It's the same servers... Nothing has changed...

Pry To

Thanks for wasting my night, PJ. Thanks for spending your fans hard earned money on this level of service. MUCH APPRECIATED. Was going to Europe -- think I'll take my money and spend it on a band that actually cares about its fans.

MESSAGE TO PEARL JAM FANS FROM CROWDSURGE:

Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale. In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website. If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.

wozza77

Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale. In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website. If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.

Dead Man Walking

I have now been trying for 3 hours for one pair of tickets. In the old system, I never had a problem. I very rarely complain about the 10c but I thought everything was sorted out after last summers fiasco. Didn't we use Ticketmaster for the Canadian shows? what happened to that. This is almost a step backwards.

I've never had this much problem with any sale ever...Really unfortunate. Too bad there's no communication from the 10c either. Maybe they forgot they had a Twitter and Facebook account. :?

EDIT: this was just posted on Crowdsurge's site:

MESSAGE TO PEARL JAM FANS FROM CROWDSURGE Unfortunately, due to issues beyond our control, we have experienced technical issues with the presale. In order to best serve members of the Ten Club, we are going to take presales offline for now, and return to members shortly with an alternate way of providing presale ticket access. We will give advance notice with details of when the presale will resume via email and website. If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions.

ScrapeMySky

Well, there we go...

I'm guessing we're the issue beyond their control. Wish I knew what "shortly" means... I got stuff to do.

iamdirtyfrank

I couldn't log in at all from 5pm on my laptop, kept getting that guru meditation message, took a chance with the internet on my phone and had Manchester tix within 3mins. If anyone has an internet phone and has still not had any luck you may aswell try it. Maybe there's a different server for mobile internet that's not getting annihilated with traffic.