I've been a PJ fan since I first brought the ALIVE single for $.99c at my local store when it was first released, I buy most things they release but not everything. I've got heaps of posters, bootlegs, videos and have seen them 6 times in a few different places around the world. For me VS and Vitalogy are my time, my era, its my music when I was a young adult and that can never be taken away. Its about the music and memories of times with mates cranking these albums over summer nights with beers in hand. For that I say - Thanks PJ and see u again sometime.....
Lucky you! Did you also order the Super DeLuxe box set from sony international?
I did it today at 10C site... but not Super Deluxe - just Vs/Vitalogy DeLuxe CD Edition but does it make any differet???
Ok, that's why got them, but were you linked to the Sony International site when you ordered or does it come directly from Ten Club and did you order today or get the download today?
I believe the Europeans who ordered the Super DeLuxe box / the ones who ordered from Sony International and whose orders are in the status of "ships on or before April11", will have to wait for the bonus tracks, too. I can't be sure, though.
I've been a PJ fan since I first brought the ALIVE single for $.99c at my local store when it was first released, I buy most things they release but not everything. I've got heaps of posters, bootlegs, videos and have seen them 6 times in a few different places around the world. For me VS and Vitalogy are my time, my era, its my music when I was a young adult and that can never be taken away. Its about the music and memories of times with mates cranking these albums over summer nights with beers in hand. For that I say - Thanks PJ and see u again sometime.....
Love the new SDE VS/Vitalogy Box set
:thumbup: :thumbup:
Let them wash away
All those yesterdays
All those yesterdays
All those paper plates
Ok, that's why got them, but were you linked to the Sony International site when you ordered or does it come directly from Ten Club and did you order today or get the download today?
I believe the Europeans who ordered the Super DeLuxe box / the ones who ordered from Sony International and whose orders are in the status of "ships on or before April11", will have to wait for the bonus tracks, too.
Directly form 10C no Sony-something. I ordered today and got the songs to download today also.
Some may ask, "Why act now? Why not wait? - The answer is clear. The world could wait no longer
Ok, that's why got them, but were you linked to the Sony International site when you ordered or does it come directly from Ten Club and did you order today or get the download today?
I believe the Europeans who ordered the Super DeLuxe box / the ones who ordered from Sony International and whose orders are in the status of "ships on or before April11", will have to wait for the bonus tracks, too.
Directly form 10C no Sony-something. I ordered today and got the songs to download today also.
Lucky you. It's nice to hear that you also got to download the extra tracks even though you ordered today and that it wasn't some pre-order only bonus.
I sent a new email to Sony, to complain about the situation, here's their answer (roughly translated):
Hello,
Thank you for contacting Sony Music Digital.
In response to your e-mail, we inform you that the product price remains the same (120.00 €).
The difference corresponds to customs taxes, which should have been billed during the sending of the first order.
International shipments may be subject to taxes and tariffs, once they arrive in your country.
We cannot control these charges, which vary considerably, according the country.
As the applicant for the import of the article, you have to respect laws and regulations of your country, and therefore responsible for these charges.
Thank you for choosing Sony Music Digital.
Sony Digital Music Team
Silvia
I know that!!! :roll:
but what about their method? It's just the way they handle this situations which really upsets me. :x
Not sure if this has already been mentioned in the thread as I don't have time to look through the whole thing at present, but I mailed them and asked how this situation had happened, and what happens to the existing pre-orders.
They didn't say anything about how it had happened, but did say:
'Thank you for contacting MyPlay Direct.
I'm glad to inform you that as your order "Pearl Jam 1993-1995: Vs./Vitalogy Collector’s Edition Box Set" was pre-ordered at £105.00 GBP, the same amount will be charged to your Credit Card instead of the increased price of £130.93GBP.
Thank you for choosing MyPlay Direct.
Sony Music Digital
C36H
Victor'
So good news for those that had pre-ordered, but still no explanation of what's happened
I sent a new email to Sony, to complain about the situation, here's their answer (roughly translated):
Hello,
Thank you for contacting Sony Music Digital.
In response to your e-mail, we inform you that the product price remains the same (120.00 €).
The difference corresponds to customs taxes, which should have been billed during the sending of the first order.
International shipments may be subject to taxes and tariffs, once they arrive in your country.
We cannot control these charges, which vary considerably, according the country.
As the applicant for the import of the article, you have to respect laws and regulations of your country, and therefore responsible for these charges.
Thank you for choosing Sony Music Digital.
Sony Digital Music Team
Silvia
i pay with paypal,,,when in my door will ask money for taxes,vat or what ever,i will not receive it,open a case in paypal and call my credit card company for cancel the money i sent....thats it...we had a deal..the product was 120 euro + 28 shipping..for that money i want the deluxe box..if they have problem made mistake ,forget to add vat taxes,put the employ did the misttake to pay.i dont give a shit..
we learn all this years how this company works..end of story..if i want the deluxe box,after that,,thing i doubt ill give money to an american friend and he ship it to me..end of story..
i contact a friend he works in a big firm and sent him in mail my payment..he said they cant add money after the put the price and u already paid.and to not re ceive it..if they ask more in my door..and this is what ill do
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
I have to say. I am pretty disappointed that the items on pre-order where shipped essentially at the last minute.
In the grand scheme of things, people in the world are dying so not getting my CDs yesterday and not likely for a couple of days is really a small fish.
I would like to see as a matter of practice some considered different approaches toward what members get when they pre-order merch.
The Grateful Dead for example try to create incentive for fans to pre-order new live releases etc with an additional Bonus CD. As an audiophile, I would have personally loved to get the Super Deluxe set, but from a practical standpoint it was not in the cards. Still I did buy the CD package, it would have been nice to get the other Orpheum tracks as a bonus CD in full uncompressed quality.
Other things that I think would be exceptionally interesting for the band to consider and it seemed for a time a few years back with the Basecamp thing it was going to happen, would be to release some older shows. I completely understand the band is probably sick to death of looking backwards, but even with this project I could think of at minimum three shows from the fall of 1993 and during the spring of 1994 that most fans would love to hear the bands tapes of. Personally I thought it would have been a great bookend to this chapter of the bands history to include even a selection of songs from the Bridge Shows in 1994 too, as it truly signified one era ending and another beginning for Pearl Jam. even simply the five Vs. & Vitalogy related tracks from that year would have been an ideal bonus - Elderly Woman, Corduroy, Daughter, Not for You, Immortality.
Just my two cents, looking forward to my set nevertheless.
i pay with paypal,,,when in my door will ask money for taxes,vat or what ever,i will not receive it,open a case in paypal and call my credit card company for cancel the money i sent....thats it...we had a deal..the product was 120 euro + 28 shipping..for that money i want the deluxe box..if they have problem made mistake ,forget to add vat taxes,put the employ did the misttake to pay.i dont give a shit..
we learn all this years how this company works..end of story..if i want the deluxe box,after that,,thing i doubt ill give money to an american friend and he ship it to me..end of story..
i contact a friend he works in a big firm and sent him in mail my payment..he said they cant add money after the put the price and u already paid.and to not re ceive it..if they ask more in my door..and this is what ill do
I don't think they will ship the pre-orders to you who ordered at the lower price the first day, so I don't believe you have to decline the delivery. Has they already contacted you saying there's a problem with the address and lying like they did to Hub?
I have to say. I am pretty disappointed that the items on pre-order where shipped essentially at the last minute.
In the grand scheme of things, people in the world are dying so not getting my CDs yesterday and not likely for a couple of days is really a small fish.
I would like to see as a matter of practice some considered different approaches toward what members get when they pre-order merch.
The Grateful Dead for example try to create incentive for fans to pre-order new live releases etc with an additional Bonus CD. As an audiophile, I would have personally loved to get the Super Deluxe set, but from a practical standpoint it was not in the cards. Still I did buy the CD package, it would have been nice to get the other Orpheum tracks as a bonus CD in full uncompressed quality.
Other things that I think would be exceptionally interesting for the band to consider and it seemed for a time a few years back with the Basecamp thing it was going to happen, would be to release some older shows. I completely understand the band is probably sick to death of looking backwards, but even with this project I could think of at minimum three shows from the fall of 1993 and during the spring of 1994 that most fans would love to hear the bands tapes of. Personally I thought it would have been a great bookend to this chapter of the bands history to include even a selection of songs from the Bridge Shows in 1994 too, as it truly signified one era ending and another beginning for Pearl Jam. even simply the five Vs. & Vitalogy related tracks from that year would have been an ideal bonus - Elderly Woman, Corduroy, Daughter, Not for You, Immortality.
Just my two cents, looking forward to my set nevertheless.
They haven't shipped all pre-orders. The status of our order of many of us Europeans who ordered the Super DeLuxe set from pearljam.com/sony international has been changed to "ships on or before April 11, 2011" and we haven't been charged and haven't received the bonus track link by e-mail, either.
I would personally rather like to see the release of the Bridge School Concerts of 1996, when Brendan O'Brien played Fender Rhodes electric piano. I don't know if we can expect any Bridge School Concerts to be released through the upcoming Pearl Jam Vault, because I believe Neil Young own the right to the recordings of those concerts. Hopefully we will get them through the Vault some day...
i pay with paypal,,,when in my door will ask money for taxes,vat or what ever,i will not receive it,open a case in paypal and call my credit card company for cancel the money i sent....thats it...we had a deal..the product was 120 euro + 28 shipping..for that money i want the deluxe box..if they have problem made mistake ,forget to add vat taxes,put the employ did the misttake to pay.i dont give a shit..
we learn all this years how this company works..end of story..if i want the deluxe box,after that,,thing i doubt ill give money to an american friend and he ship it to me..end of story..
i contact a friend he works in a big firm and sent him in mail my payment..he said they cant add money after the put the price and u already paid.and to not re ceive it..if they ask more in my door..and this is what ill do
I don't think they will ship the pre-orders to you who ordered at the lower price the first day, so I don't believe you have to decline the delivery. Has they already contacted you saying there's a problem with the address and lying like they did to Hub?
no..so if they cancel my order,il not re buy it..thats what im going to do..the price we made the deal,or cancel.
"...Dimitri...He talks to me...'.."The Ghost of Greece..".
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
Where's our bonus track downloads that were supposed to be sent to our e-mail yesterday? Not to talk of the Super Deluxe box that has a status of "Ships on or before April 11, 2011".
Come on Ten Club/Sony International!!!!
edit: I just checked my internet bank and it has my card has not been charged yet, so I'll guess they charge it when they ship the box "on or before April 11, 2011", so I guess there's no reason to expect any Orpheum bonus tracks for at least a week for us European customers...
This is SUPER-POOR CUSTOMER SERVICE!!!!!
They should apologize, charge our cards and make this up by sending a download link for the COMPLETE ORPHEUM CONCERT (minus the tracks that doesn't exist) - not just the bonus tracks!
I haven't read all the posts so maybe I'm not up to date but they charged my card on the very first day of the sale! So if the haven't charged your card until now....
up here in my tree in Vienna 2006: Vienna 2009: Berlin 2010: London ~ Berlin 2012: Amsterdam 1+2 ~ Werchter ~ Arras ~ Berlin 1+2 2014: Milano ~ Trieste ~ Vienna ~ Berlin 2018: Padova ~ Rome 2022: Budapest ~ Vienna EV London/Hammersmith 2012 EV Berlin/Zitadelle 2017
They charged my card the day I pre-reserved it (February 8th) since I used paypal.
However, so far:
- I haven't received a shipping mail
- I haven't received any dowload links
- My order ship date also changed to April 11th
I already contacted sony, but have not a received a reply yet. I've been checking my inbox and spam folder pretty much every 15 minutes, and there are no new PJ/Sony International emails. :(
I must say, I'm pretty dissapointed so far... I'm paying a small fortune in shipping costs, and I have received no news about my order. What makes this even more dissapointing, is that I had no issues with the Ten box, which I did receive on release date!
Mexico City - July 17th 2003
Mexico City - July 18th 2003
Mexico City - July 19th 2003
Monterrey - December 7th 2005
Mexico City - December 9th 2005
Mexico City - December 10th 2005
Mexico City - November 24th 2011
sucks to hear our friends abroad are getting hosed with these taxes and import fees...out of curiosity, anyone in the US still not receive a shipping email? I got my download link for the orpheum show but have not gotten any shipping emails and it was all charged last tues...
Got my download e-mail yesterday, but no shipping e-mail for deluxe set. Wasn't really planning on listening to downloaded tracks until I can put them in their place in the full show. But I'm a nerd. :? When is the deluxe set supposed to arrive in the U.S. I had thought they would be here on or before the 29th?
Are they that hard up for money that they had to charge your credit cards the day you pre-ordered rather than when it shipped? Is that a standard business practice?
Got my download e-mail yesterday, but no shipping e-mail for deluxe set. Wasn't really planning on listening to downloaded tracks until I can put them in their place in the full show. But I'm a nerd. :? When is the deluxe set supposed to arrive in the U.S. I had thought they would be here on or before the 29th?
-Ryan
Same with me for everything here, including the thing about being a nerd. :geek:
Spectrum 10/27/09; New Orleans JazzFest 5/1/10; Made in America 9/2/12; Phila, PA 10/21/13; Phila, PA 10/22/13; Baltimore Arena 10/27/13; Phila, PA 4/28/16; Phila, PA 4/29/16; Fenway Park 8/7/16; Fenway Park 9/2/18; Asbury Park 9/18/21; Camden 9/14/22; Las Vegas 5/16/24; Las Vegas 5/18/24; Phila, PA 9/7/24; Phila, PA 9/9/24; Baltimore Arena 9/12/24
Tres Mtns - TLA 3/23/11; EV - Tower Theatre 6/25/11; Temple of the Dog - Tower Theatre 11/5/16
I have to say. I am pretty disappointed that the items on pre-order where shipped essentially at the last minute.
In the grand scheme of things, people in the world are dying so not getting my CDs yesterday and not likely for a couple of days is really a small fish.
I would like to see as a matter of practice some considered different approaches toward what members get when they pre-order merch.
Haha, yeah, I take it when you say different approaches to what members get, you mean actually getting what we ordered on time and with no adjustment to shipping charges or VAT etc. :roll:
I agree - waiting a few days for some CDs is certainly not the end of the world but within the context of what we're talking here it is just unacceptable customer service.
I too am one of these people waiting on shipping "on or before 11 April", who isn't in Europe and who hasn't got a download link. I am not losing any sleep over it as I can still easily listen to the show that I downloaded from a PJ audio site ages ago but it's a question of business principle or lack thereof by Sony. Thankfully my credit card has not been charged yet.
Surely SOMEONE from 10C has seen the flood of unhappy fans and customers voicing out their anger here but I've yet to see some concrete information on what they know or what they have found out on our behalf. Even if it is a "sorry someone messed up, please just be patient, you will get your boxes no later than x date, otherwise we'll do such and such" - I am sure that would put a lot of minds at ease and remove the uncertainty and frustration.
Surely SOMEONE from 10C has seen the flood of unhappy fans and customers voicing out their anger here but I've yet to see some concrete information on what they know or what they have found out on our behalf. Even if it is a "sorry someone messed up, please just be patient, you will get your boxes no later than x date, otherwise we'll do such and such" - I am sure that would put a lot of minds at ease and remove the uncertainty and frustration.
That will never happen. I sent Sea a PM and an email to <!-- e --><a href="mailto:info@tenclub.net">info@tenclub.net</a><!-- e --> regarding the (unrelated) server issues but received no responses to either yesterday. Sadly, it seems like the only way to get their attention is to call someone a bad name in a thread. I'm guessing and hoping the topic will come up during the show today and hopefully they aren't condescending about it.
Comments
Love the new SDE VS/Vitalogy Box set
Ok, that's why got them, but were you linked to the Sony International site when you ordered or does it come directly from Ten Club and did you order today or get the download today?
I believe the Europeans who ordered the Super DeLuxe box / the ones who ordered from Sony International and whose orders are in the status of "ships on or before April11", will have to wait for the bonus tracks, too. I can't be sure, though.
All those yesterdays
All those yesterdays
All those paper plates
Directly form 10C no Sony-something. I ordered today and got the songs to download today also.
04.07.2012 ~ Berlin
31.07.2012 ~ London
Lucky you. It's nice to hear that you also got to download the extra tracks even though you ordered today and that it wasn't some pre-order only bonus.
Thanks for posting that up. What size did you get? XL? Does it fit well?
?????
04.07.2012 ~ Berlin
31.07.2012 ~ London
I thought the extra download tracks where a bonus only for the ones who pre-ordered, but I guess I was wrong.
but it looks like it's still pre-order :?
04.07.2012 ~ Berlin
31.07.2012 ~ London
AMSTERDAM 2012, BERLIN 2012 !!!
exactly...
04.07.2012 ~ Berlin
31.07.2012 ~ London
I sent a new email to Sony, to complain about the situation, here's their answer (roughly translated):
I know that!!! :roll:
but what about their method? It's just the way they handle this situations which really upsets me. :x
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
i pay with paypal,,,when in my door will ask money for taxes,vat or what ever,i will not receive it,open a case in paypal and call my credit card company for cancel the money i sent....thats it...we had a deal..the product was 120 euro + 28 shipping..for that money i want the deluxe box..if they have problem made mistake ,forget to add vat taxes,put the employ did the misttake to pay.i dont give a shit..
we learn all this years how this company works..end of story..if i want the deluxe box,after that,,thing i doubt ill give money to an american friend and he ship it to me..end of story..
i contact a friend he works in a big firm and sent him in mail my payment..he said they cant add money after the put the price and u already paid.and to not re ceive it..if they ask more in my door..and this is what ill do
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
In the grand scheme of things, people in the world are dying so not getting my CDs yesterday and not likely for a couple of days is really a small fish.
I would like to see as a matter of practice some considered different approaches toward what members get when they pre-order merch.
The Grateful Dead for example try to create incentive for fans to pre-order new live releases etc with an additional Bonus CD. As an audiophile, I would have personally loved to get the Super Deluxe set, but from a practical standpoint it was not in the cards. Still I did buy the CD package, it would have been nice to get the other Orpheum tracks as a bonus CD in full uncompressed quality.
Other things that I think would be exceptionally interesting for the band to consider and it seemed for a time a few years back with the Basecamp thing it was going to happen, would be to release some older shows. I completely understand the band is probably sick to death of looking backwards, but even with this project I could think of at minimum three shows from the fall of 1993 and during the spring of 1994 that most fans would love to hear the bands tapes of. Personally I thought it would have been a great bookend to this chapter of the bands history to include even a selection of songs from the Bridge Shows in 1994 too, as it truly signified one era ending and another beginning for Pearl Jam. even simply the five Vs. & Vitalogy related tracks from that year would have been an ideal bonus - Elderly Woman, Corduroy, Daughter, Not for You, Immortality.
Just my two cents, looking forward to my set nevertheless.
http://www.hi5sports.org/ (Sports Program for Kids with Disabilities)
http://www.livefootsteps.org/user/?usr=3652
I don't think they will ship the pre-orders to you who ordered at the lower price the first day, so I don't believe you have to decline the delivery. Has they already contacted you saying there's a problem with the address and lying like they did to Hub?
They haven't shipped all pre-orders. The status of our order of many of us Europeans who ordered the Super DeLuxe set from pearljam.com/sony international has been changed to "ships on or before April 11, 2011" and we haven't been charged and haven't received the bonus track link by e-mail, either.
I would personally rather like to see the release of the Bridge School Concerts of 1996, when Brendan O'Brien played Fender Rhodes electric piano. I don't know if we can expect any Bridge School Concerts to be released through the upcoming Pearl Jam Vault, because I believe Neil Young own the right to the recordings of those concerts. Hopefully we will get them through the Vault some day...
"..That's One Happy Fuckin Ghost.."
“..That came up on the Pillow Case...This is for the Greek, With Our Apologies.....”
http://www.facebook.com/pages/ZaRoFF/95885951739?created#!/profile.php?id=100001560978213
I haven't read all the posts so maybe I'm not up to date but they charged my card on the very first day of the sale! So if the haven't charged your card until now....
2006: Vienna 2009: Berlin 2010: London ~ Berlin 2012: Amsterdam 1+2 ~ Werchter ~ Arras ~ Berlin 1+2
2014: Milano ~ Trieste ~ Vienna ~ Berlin 2018: Padova ~ Rome 2022: Budapest ~ Vienna
EV London/Hammersmith 2012
EV Berlin/Zitadelle 2017
However, so far:
- I haven't received a shipping mail
- I haven't received any dowload links
- My order ship date also changed to April 11th
I already contacted sony, but have not a received a reply yet. I've been checking my inbox and spam folder pretty much every 15 minutes, and there are no new PJ/Sony International emails. :(
I must say, I'm pretty dissapointed so far... I'm paying a small fortune in shipping costs, and I have received no news about my order. What makes this even more dissapointing, is that I had no issues with the Ten box, which I did receive on release date!
Mexico City - July 18th 2003
Mexico City - July 19th 2003
Monterrey - December 7th 2005
Mexico City - December 9th 2005
Mexico City - December 10th 2005
Mexico City - November 24th 2011
-Ryan
Same with me for everything here, including the thing about being a nerd. :geek:
Phila, PA 4/28/16; Phila, PA 4/29/16; Fenway Park 8/7/16; Fenway Park 9/2/18; Asbury Park 9/18/21; Camden 9/14/22;
Las Vegas 5/16/24; Las Vegas 5/18/24; Phila, PA 9/7/24; Phila, PA 9/9/24; Baltimore Arena 9/12/24
Tres Mtns - TLA 3/23/11; EV - Tower Theatre 6/25/11; Temple of the Dog - Tower Theatre 11/5/16
Haha, yeah, I take it when you say different approaches to what members get, you mean actually getting what we ordered on time and with no adjustment to shipping charges or VAT etc. :roll:
I agree - waiting a few days for some CDs is certainly not the end of the world but within the context of what we're talking here it is just unacceptable customer service.
I too am one of these people waiting on shipping "on or before 11 April", who isn't in Europe and who hasn't got a download link. I am not losing any sleep over it as I can still easily listen to the show that I downloaded from a PJ audio site ages ago but it's a question of business principle or lack thereof by Sony. Thankfully my credit card has not been charged yet.
Surely SOMEONE from 10C has seen the flood of unhappy fans and customers voicing out their anger here but I've yet to see some concrete information on what they know or what they have found out on our behalf. Even if it is a "sorry someone messed up, please just be patient, you will get your boxes no later than x date, otherwise we'll do such and such" - I am sure that would put a lot of minds at ease and remove the uncertainty and frustration.
That will never happen. I sent Sea a PM and an email to <!-- e --><a href="mailto:info@tenclub.net">info@tenclub.net</a><!-- e --> regarding the (unrelated) server issues but received no responses to either yesterday. Sadly, it seems like the only way to get their attention is to call someone a bad name in a thread. I'm guessing and hoping the topic will come up during the show today and hopefully they aren't condescending about it.