HMV Pre-sale F**k Up

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Comments

  • Lillou77
    Lillou77 Posts: 93
    see_the_world wrote:
    For what it's worth (which is absolutely sod all) my tickets are still in my basket now.

    Mine too *sob*
  • Alis Grave Nil
    Alis Grave Nil Posts: 247
    John this is a brilliant letter

    My tickets are still in my basket too!

    How about we all use your template and send our own personalised versions to Andrew? He seems to have no problem sending our generic replies so maybe we should all hit him with it!

    Also, I posted a while back with info for the CPA etc - has anyone had a chance to contact them? I haven't been able to due to work but plan to next week.

    I have heard a couple of snippets via industry grapevines however, which say that a) the 10c were given a couple of hundred tickets for the fan ticket sale / lottery and b) that the relevant peeps in the industry are very aware of how HMV have behaved in this instance and are looking into it. I am still following up some info about the general issue of touts and have been told it is not illegal for them to re-sell on places like Ebay, and that the govt. have been lobbyed about this by industry ticket agencies but refuse to amend the law even though sports tickets are regulated.
  • pdalowsky
    pdalowsky Doncaster,UK Posts: 15,259
    seriously good work, i admire your perseverence.

    I got fed up waiting for a a week for a reply they say will come in 48 hours
  • Amongst_The_Waves
    Amongst_The_Waves Posts: 44
    I hate to sound like a complete c*** here, but getting tickets for this show was actually EASIER for me then getting tickets to the 02 Arena. Guess i was just lucky but i gotta say that HMV were faultless for me.
    Reading Festival - Aug 27, 2006,Shepherd's Bush Empire - Aug 11, 2009, Wuhlheide - Aug 15, 2009, O2 Arena - Aug 18, 2009, GM Place - Sep 25, 2009, Madison Square Garden - May 20, 2010, Madison Square Garden - May 21, 2010, Hyde Park - Jun 25, 2010, Wuhlheide - Jun 30, 2010,
  • Alis Grave Nil
    Alis Grave Nil Posts: 247
    You don't sound like a c*** dude, tbh I'm glad HMV managed to get something right :-) They are the last of their kind and it would be a damn shame to see them go down the pan after Virgin, Woolies, Our Price etc etc...
  • kristmace
    kristmace Posts: 215
    They're still denying that sales went through before 9am.

    My confirmation email say 8:57am and it's on a popular web based email system which was definitely the correct time.

    I'm shocked that the link worked at 8:55 and that I had absolutely zero problems getting the tickets. At least there are some positives to come out of it.
    2000: Manchester | 2006: Astoria, Dublin, Leeds | 2007: Wembley, Nijmegen | 2008: New York 1 & 2 | 2009: Shepherds Bush, Manchester, London | 2010: Hyde Park | 2012: Manchester 1 & 2, EV London 1 & 2 | 2014: Stockholm, Leeds, Milton Keynes | 2017: EV Dublin | 2018: London 2 | 2019: EV London | 2022: London 1& 2 | 2024: Manchester

  • Alive 79
    Alive 79 Posts: 100
    pdalowsky wrote:
    another email from HMV, again missing all the issues I mentioned, I officially give up, I'm going anyway....corporates are a joke....


    Thank you for your response in relation to the Pearl Jam pre-sale ticket offer.

    In view of comments from customers, we would like to confirm that we have verified transactions with our ticketing provider, and in accordance with the time on their servers, no orders were processed for the Pearl Jam ticket offer before 9am. As previously stated, any issues experienced were due to the popularity of the offer, and the volume of people trying to purchase tickets.


    We would like to assure you that we are taking all feedback from customers seriously, and will be addressing any issues with our ticketing partner to ensure that future ticket promotions with major bands run smoothly.


    Kind Regards,



    We would like to assure you we're taking feedback seriously???? What a joke, they haven't even replied to my email of complaint!!
    Underneath this smile lies everything........... all my hopes, anger, pride and shame
  • icemanap
    icemanap Posts: 406
    Alive 79 wrote:
    pdalowsky wrote:
    another email from HMV, again missing all the issues I mentioned, I officially give up, I'm going anyway....corporates are a joke....


    Thank you for your response in relation to the Pearl Jam pre-sale ticket offer.

    In view of comments from customers, we would like to confirm that we have verified transactions with our ticketing provider, and in accordance with the time on their servers, no orders were processed for the Pearl Jam ticket offer before 9am. As previously stated, any issues experienced were due to the popularity of the offer, and the volume of people trying to purchase tickets.


    We would like to assure you that we are taking all feedback from customers seriously, and will be addressing any issues with our ticketing partner to ensure that future ticket promotions with major bands run smoothly.


    Kind Regards,

    You know when you apply for a job and you get the same standard reply, which is usually something like "While we were impressed with your skills, there were more sutible candidates with a greater wealth of experience and we will keep your file on record if anything else arises" yadayadayada, looks like HMV have done excatly the same thing. I bet they even drafted it days before the pre sale!
    :D Rock on!!!! :D
    Seen Pearl Jam 4 times in London, once in Manchester, as well as an Eddie show at Hammersmith.
  • eldarion75
    eldarion75 Posts: 2,488
    I'm kinda fascinated that when I complained I got sent a link for tickets and a personal reply, yet you guys seem to be getting stock pre-written replies..very weird..keep at them I guess!
  • Alis Grave Nil
    Alis Grave Nil Posts: 247
    It's precisely that kind of thing that means we should complain to the Concert Promoters Association - HMV have clearly told everyone different things to cover their own bums. They seriously need to look at the fan base behind the band - has it not occured to them that people talk to each other?!!
  • icemanap
    icemanap Posts: 406
    goddess wrote:
    It's precisely that kind of thing that means we should complain to the Concert Promoters Association - HMV have clearly told everyone different things to cover their own bums. They seriously need to look at the fan base behind the band - has it not occured to them that people talk to each other?!!

    I think they are too thick to realise that. Or too busy counting the money they get from mugs like us!
    :D Rock on!!!! :D
    Seen Pearl Jam 4 times in London, once in Manchester, as well as an Eddie show at Hammersmith.

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