HMV Pre-sale F**k Up

A lot of people seem to be calling for HMV to sell them tickets after they were messed about, but I don't see how that can happen given that the gig has already sold out. There may be a few cancellations or error orders, but that will only sort out a few lucky people.

Unfortunately, there are a very limited number of tickets and the majority will miss out - I had to learn that in 2006 with the Astoria. Karma paid me back for that when I got tickets for this with ease. And I am very grateful.

It's a shame Pearl Jam didn't do three or four nights running. They'd easily sell all the tickets - I'd go to all four.

They should not have used HMV, given what has happened.

They should have made it 10C exclusive. Simple as that.

Guys it has to added also that the main complaint surely is the misrep angle to this,the misselling of the preorder for the exclusive presale that in reality was available to everyone.

What I found annoying was the inability on hmvs part to deal with simple questions, they totally ignore them then send out a generic reply full if inaccurate info and basically lies. Then a failure to bother replying to further emails. Staff giving different explanations each time etc

this will not magic more tickets but it may generate an apology rather than a lame attempt to pass off all the problems as a demand issue

I do sympathise with hmv, demand obviously is a huge issue here, but come on they could have followed their own rules and utilised a little stock control then all this wouldn't be happening

And really if pj played this 4 times - we'd all be ad nuts about making every single one if them!!!

I don't expect that Pearl Jam will use HMV again.

I had the same thing with the Astoria gig...just kept trying and trying because I didn't want to give touts my hard-earned.

eldarion75 wrote:

I complained to three different HMV email addresses not having received a single link and after preordering the record...I got an apology and a link to buy tickets from the guy but he couldnt guarantee there'd be any there by the time I used the link. There was luckily. I'd say keep checking during the week..some kid here in Ireland got tickets at 5am friday morning! so they are popping up as CC cancellations come through..keep at it..

thanks for the words of hope man

Got this from consumerdirect in relation to ticketweb not giving me tickets but still having my money:

Thank you for your enquiry to Consumer Direct dated 23rd July 2009. Your reference number for this case is LR 530682 and should be quoted in all further correspondence regarding this case.



Based on the information you have provided the key legal points in response to your enquiry are as follows:



While it would appear that the contract to supply tickets to you has been formed it would seem that as the site crashed while you were making the booking the trader as no knowledge of the transaction.



Under such circumstances the trader may be in breach of contract and would be obliged to either supply you with the tickets for which they have taken payment or simply return you to the position you were in before the breach occurred by refunding your money in full. There would be no obligation on him to take one action over another.



In the first instance, it would be a good idea to check any terms and conditions that the trader has in place. By going ahead with the service, you would legally be regarded as having read and agreed to abide by the terms and conditions. As such, you should check these to find out what obligations you and the trader have in this contract.



On a practical level it would be a good idea to write a formal letter of complaint to the trader in question, giving a full outline of the events to date and the remedy you are seeking. You should state that you are making ‘time of the essence’ and give the trader a time limit within which you expect a written response, such as seven working days. It is advisable to gain proof of postage for any letter you send and retain copies for your records.



The disadvantage of email is that it is not generally possible to prove that your email has been received unless you obtain a response.



If you require any further advice or information about this case, please do not hesitate to contact Consumer Direct on 08454 04 05 06 quoting the case reference number.



Thank you for your enquiry.



Peter

Consumer Direct London

HEY!

Add me to your list of a collective constructive complaint Its not about if you managed to get tickets or not, its about us music fans been fucked over every time a decent gig occurs. I emailed HMV but only got a generic response saying they would get back to me in 48 hours, Im still waiting for an explanation.

I'd also like 10c or the band to explain their marketing stratergy and why this wasn't fan club only? Maybe if we all emiled to ask?

All we want is some truth, Just GIMMIE SOME TRUTH!

Voices are meant to be heard and if we are all singing off the same hymn sheet, then surley someone will hear our song and give us the answers. The government needs to sort this out (Don't hold your breath) and online touts need to be regulated, having to pay 10 times more than face value is ridiculous.

icemanap wrote:

Backspacer now cancelled, me not very happy in the slightest.

Call me paranoid, but I'm waiting until I receive my tickets before cancelling!

Is the main issue that they put them on sale early? Because, to be fair, I presumed my PC clock was accurate, I naively thought that it would be accurate since it's always connecting to the internet. However, I downloaded a simple time-sync program, and found that my PC clock was out by nearly five minutes! Presumably, when an email is received, the time stamp comes from your own PC rather than the one it is sent from? Therefore it is at least possible that some people's PC clocks may have been slow, meaning that they could be missing those vital minutes when the tickets go on sale. And that doesn't even take into account the fact that some people's internet connections may be on the slow side too which is no doubt a hinderance.

I'm not defending HMV, cause I know they messed up by putting the ticket link on their main page too. However, I have come to realise with getting tickets to these shows, that preparation is key. That's not to say you will necessarily get tickets, but it definitely pays to be on the ball. Contrary to what a lot of people have said here, I've had my best luck with tickets through Ticketweb (Pumpkins at SBE, KOL at Brixton and now PJ at SBE), and have NEVER had luck with getting those high-profile gig tickets through Ticketmaster's website. All these sites work slightly differently, so it's good to check them out in advance to see how the order process works. HMV was different because it's pretty new, but I guess we will all learn from this that you've got to keep refreshing the page before hand.